Senior Leasehold & Homeownership Officer
2 days ago
Farnham
A place to create moments that matter Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required. Location: East, Hybrid with travel Salary: £44,736 per annum Contract: Permanent, 35 hours per week, MondayFriday Thousands of families rely on us for a safe, affordable home and as the housing crisis deepens, our work matters more than ever. Our belief that everyone deserves a place to call home drives everything we do. Together, we champion our customers, support them, and drive positive change. About the role As a Senior Leasehold & Homeownership Officer, youll bring specialist knowledge to the team and act as the escalation point for complex or high-risk cases. Youll advise on lease interpretation, service charges, income, property management, and ASB, ensuring clear and accurate responses for customers. Youll coach and support colleagues, helping them handle challenging queries confidently. Your expertise will help deliver one seamless service across mixed-tenure sites. Part of something bigger Youll support your team while also contributing to a national network of leasehold and homeownership professionals. Youll share best practice, support organisation-wide initiatives, and help improve standards across Accent. Visibility is important in this role youll spend time on mixed-tenure sites, carrying out inspections, engaging with residents, and building strong relationships within the community. Collaboration at the core Youll work closely with Housing and Leasehold teams to ensure customers receive one consistent Accent service. Youll also manage relationships with external managing agents and third-party providers, navigating complex issues to achieve positive customer outcomes. Why this role matters This is a chance to shape the customer experience for homeowners and leaseholders, improving clarity, fairness, and service delivery. If youre passionate about homeownership and want a role with influence, visibility, and room to grow, wed love to hear from you. Salary Spot salary: £44,736 per annum. Candidates still developing some skills may start 510% below the spot rate, with clear support to progress. This role also includes an essential car user allowance. About you • Strong understanding of leasehold & homeownership legislation, • Experience supervising or coaching others, • Ability to deliver empathetic, customer-focused service, • Understanding of service charges, income collection, and dispute resolution, • Able to prioritise and manage a busy workload, • Confident handling complex or technical queries, • Relevant qualification (CIH Level 4/IRPM/RICS) or willingness to work towards it, • 28 days holiday plus bank holidays, birthday leave, and the option to buy more, • Cash health plan, Health MOTs, online GP, gym discounts, and a volunteering day, • Car leasing, salary sacrifice schemes, and discounts platform, • Defined Contribution or Defined Benefit pension schemes and life assurance, • Enhanced parental leave and flexible working options