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Chatbot Content Specialist Location: Remote or Hybrid (3 days Wilmslow, 2 days from home) We’re Citation Group. A group of businesses on a mission to make life easier for small and medium-sized companies. We get that running a business is tough. You’re spinning plates trying to keep your customers happy, stay on top of rules and regulations, look after your team, and somehow still grow. The Citation Group has grown rapidly over the past few years and have big ambitions for the future. As a Private Equity backed business, the plan is to triple the size of the business over the next few years through both organic growth and acquisitions. As we scale for further growth across the Citation Group, hopefully, that’s where you come in. The role We’re on a real journey to use technology and AI in a way that genuinely improves how our customers experience our services. We are looking for someone who enjoys creating clear, helpful and genuinely useful AI-ready content. In this role, you will look after the content that sits within our Intercom chatbot, work closely with teams across the business to keep our knowledge base accurate and up to date, and use data to understand what our customers need so the bot gets smarter every day. You will also take ownership of the technology budget, making sure we get the best value from our tools. If you are curious about new technology and want to build a career in Conversational AI, this is a great opportunity to get involved and grow with us. Content Creation & Management • Write, edit, and maintain clear, helpful, and brand-aligned chatbot content across customer journeys., • Structure conversation flows, decision trees, and escalation paths for smooth user interactions., • Maintain a knowledge base to support chatbot responses and self-service resources., • Contribute to the definition of the chatbot’s tone of voice and personality to ensure a consistent, brand-aligned user experience., • Collaborate with subject matter experts to ensure content accuracy and tone. Performance Analysis & Optimisation • Regularly monitor chatbot performance through data and feedback (e.g. resolution rates, AI involvement, user satisfaction)., • Use Intercom and analytics tools to identify gaps, trends, and opportunities for improvement., • Test and iterate on content to enhance effectiveness and reduce manual support load. Platform & Process Ownership • Manage chatbot content within Intercom, ensuring consistency, accuracy, and relevance., • Keep conversation flows aligned with current products, policies, and business goals., • Contribute to develop, document, and maintain best practices and guidelines for conversational design., • Work cross-functionally with support, marketing, and product teams to align messaging and updates., • Train Support team members on chatbot content updates and best practices. Budget Influence and planning • Provide Insight and recommendations on chatbot content and technology spend, helping shape how the budget is used., • Review tools, subscriptions and services, offering clear guidance on what adds value and what can be improved., • Partner with finance to share updates on spend patterns, efficiency and return on investment., • Support informed decision making to ensure resources are used wisely and contribute to ongoing improvement and innovation. About you • Proven experience writing or managing chatbot, help centre, or digital support content., • Strong writing skills – Creating and maintaining content for AI, with the ability to simplify complex topics for diverse audiences., • Comfort with data – able to analyse chatbot usage and turn insights into action., • Experience managing a budget or cost centre., • Excellent organisational skills with attention to detail and process., • Hands-on experience using Intercom, especially chatbot workflows and Inbox., • Experience in customer support, UX writing, content strategy, or similar fields., • Familiarity with AI (LLM’s & Natural Language) or automation tools in customer engagement., • Experience with knowledge management or content management systems., • Strong stakeholder management and communication skills., • Ability to work independently and proactively identify opportunities for improvement., • A fast learner, who is curious about new technology and a willingness to pick up new tools quickly. Here’s a taste of the perks we roll out for our extraordinary team members: 25 Days of Holiday + 8 Bank holidays: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cozy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays. Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU. Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness. Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family. Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.

Chatbot Content Specialist Location: Remote or Hybrid (3 days Wilmslow, 2 days from home) We’re Citation Group. A group of businesses on a mission to make life easier for small and medium-sized companies. We get that running a business is tough. You’re spinning plates trying to keep your customers happy, stay on top of rules and regulations, look after your team, and somehow still grow. The Citation Group has grown rapidly over the past few years and have big ambitions for the future. As a Private Equity backed business, the plan is to triple the size of the business over the next few years through both organic growth and acquisitions. As we scale for further growth across the Citation Group, hopefully, that’s where you come in. The role We’re on a real journey to use technology and AI in a way that genuinely improves how our customers experience our services. We are looking for someone who enjoys creating clear, helpful and genuinely useful AI-ready content. In this role, you will look after the content that sits within our Intercom chatbot, work closely with teams across the business to keep our knowledge base accurate and up to date, and use data to understand what our customers need so the bot gets smarter every day. You will also take ownership of the technology budget, making sure we get the best value from our tools. If you are curious about new technology and want to build a career in Conversational AI, this is a great opportunity to get involved and grow with us. Content Creation & Management • Write, edit, and maintain clear, helpful, and brand-aligned chatbot content across customer journeys., • Structure conversation flows, decision trees, and escalation paths for smooth user interactions., • Maintain a knowledge base to support chatbot responses and self-service resources., • Contribute to the definition of the chatbot’s tone of voice and personality to ensure a consistent, brand-aligned user experience., • Collaborate with subject matter experts to ensure content accuracy and tone. Performance Analysis & Optimisation • Regularly monitor chatbot performance through data and feedback (e.g. resolution rates, AI involvement, user satisfaction)., • Use Intercom and analytics tools to identify gaps, trends, and opportunities for improvement., • Test and iterate on content to enhance effectiveness and reduce manual support load. Platform & Process Ownership • Manage chatbot content within Intercom, ensuring consistency, accuracy, and relevance., • Keep conversation flows aligned with current products, policies, and business goals., • Contribute to develop, document, and maintain best practices and guidelines for conversational design., • Work cross-functionally with support, marketing, and product teams to align messaging and updates., • Train Support team members on chatbot content updates and best practices. Budget Influence and planning • Provide Insight and recommendations on chatbot content and technology spend, helping shape how the budget is used., • Review tools, subscriptions and services, offering clear guidance on what adds value and what can be improved., • Partner with finance to share updates on spend patterns, efficiency and return on investment., • Support informed decision making to ensure resources are used wisely and contribute to ongoing improvement and innovation. About you • Proven experience writing or managing chatbot, help centre, or digital support content., • Strong writing skills – Creating and maintaining content for AI, with the ability to simplify complex topics for diverse audiences., • Comfort with data – able to analyse chatbot usage and turn insights into action., • Experience managing a budget or cost centre., • Excellent organisational skills with attention to detail and process., • Hands-on experience using Intercom, especially chatbot workflows and Inbox., • Experience in customer support, UX writing, content strategy, or similar fields., • Familiarity with AI (LLM’s & Natural Language) or automation tools in customer engagement., • Experience with knowledge management or content management systems., • Strong stakeholder management and communication skills., • Ability to work independently and proactively identify opportunities for improvement., • A fast learner, who is curious about new technology and a willingness to pick up new tools quickly. Here’s a taste of the perks we roll out for our extraordinary team members: 25 Days of Holiday + 8 Bank holidays: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cozy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays. Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU. Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness. Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family. Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.

Job title: CSV Engineer Job type: Perm Location: Wilmslow, Cheshire The CSV is responsible for the implementation, validation and maintenance of GxP‑regulated electronic systems within a GMP environment. The role provides expert oversight of computerised systems validation (CSV) to ensure system compliance, data integrity and alignment with regulatory expectations. Key Responsibilities CSV & Regulatory Compliance Lead CSV activities across all GxP systems, ensuring compliance with cGMP and relevant regulatory guidelines. Maintain system validation in line with internal validation strategies and procedures. Support audits by preparing documentation and responding to regulatory queries. Conduct and document periodic reviews of validated systems.Validation Delivery Create, execute and review validation plans, test scripts and reports. Ensure validation evidence is complete, accurate and compliant. Manage validation deviations and ensure timely investigation and closure.Documentation & Lifecycle Management Write and review system specifications, technical documents, SOPs and work instructions. Support updates to procedures to maintain regulatory alignment. Provide lifecycle oversight from system selection through to ongoing maintenance.Risk & Issue Management Lead risk assessments (e.g., FMEA) and root‑cause investigations. Define and verify mitigation actions and CAPA activities.Subject Matter Expertise Act as CSV SME, advising teams and supporting system implementation projects. Participate in vendor assessments and system qualification activities. Recommend improvements to validation processes and system efficiency. Skills & Experience Strong understanding of cGMP, GxP expectations and CSV principles. Proven experience producing and reviewing CSV documentation. Skilled in risk management, CAPA and validation project execution. Excellent technical writing and communication abilities. Ability to work in a fast‑paced, regulated environment and collaborate cross‑functionally. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy

Role The Financial Controller will act as a key finance business partner to the commercial and operations teams, with a strong FP&A focus. The role requires someone to start almost immediately therefore to be considered you must be available straight away or on a very short notice period. This is a hands-on individual contributor role (no direct reports) responsible for delivering high-quality financial planning, analysis and insight; owning core financial controls, reporting and governance; and managing weekly cash flow and payment processes. You will report to the Chief Financial Officer and work closely with Sales, Supply Chain, Operations and Marketing. Key Duties Financial Planning & Analysis (FP&A) Support the annual budget, quarterly re-forecasting and monthly outlook processes for the business. Build and maintain detailed P&L models at business, channel and product/category level, including sales, margin, opex and EBITDA. Provide robust analyses of like-for-like sales, volume, price/mix, margin, and promotional performance. Partner with the commercial team to evaluate promotions, trade spend, pricing changes and range decisions, providing clear recommendations. Support S&OP / demand planning processes with financial insight, including sales phasing, inventory levels and working capital impacts. Cash Flow, Commitments & Payments Own the weekly cash flow forecast, ensuring it is accurate, up to date and aligned with short- and medium-term business plans. Track and manage cash commitments, including inventory, capex, operating costs and key contracts, flagging risks and opportunities. Oversee payment management, ensuring supplier payments are accurate, timely and aligned with cash flow priorities and approval limits. Provide regular cash and working capital insight to senior management, including clear commentary on variances and forward risks. Financial Control & Reporting Own the month-end close for the business P&L, ensuring accuracy, completeness and adherence to deadlines. Prepare and review monthly management accounts, variance analysis and commentaries for senior stakeholders. Ensure robust balance sheet reconciliations, with particular focus on inventory, accruals, rebates, trade spend and cash-related balance in conjunction with the outsourced finance function. Maintain and improve financial controls and accounting policies in line with Group standards and external regulations. Support statutory reporting, audits and technical accounting queries where required. Business Partnering & Commercial Support Act as a trusted advisor to commercial, operations and marketing teams, translating financial data into practical actions. Support and challenge data-driven decision-making across pricing, promotions, range and investment decisions. Provide financial input into supplier negotiations, including terms, rebates and promotional funding. Support channel and customer performance reviews, identifying underperformance and recommending improvement plans. Performance Management, Insight & Power BI Maintain a suite of KPIs and dashboards - e.g. sales, margin, trade spend, stock turns, cash conversion and working capital. Lead all Power BI activity for finance: define data requirements, build and maintain reports/dashboards, and drive self-serve usage across the business. Work with the outsourced accounting team and internal stakeholders to ensure data integrity and alignment between source systems, the ERP and BI tools. Identify and quantify profit and cash improvement opportunities (cost efficiencies, mix optimisation, process improvements). Systems, Processes & Projects Act as a super-user for relevant finance and reporting systems (ERP, planning tools, BI tools), with specific ownership of Power BI for finance. Support or lead finance workstreams on system upgrades, process standardisation and automation projects. Document and refine end-to-end finance, cash and payment processes to reduce manual work and control risk. Champion continuous improvement, using technology and data to streamline reporting and decision support. Experience Required Qualified accountant (e.g. ACA / ACCA / CIMA or equivalent) or QBE with strong, demonstrable experience. 5+ years' experience in finance roles, with at least 2-3 years in FP&A and/or commercial finance. Experience in FMCG and/or multi-channel retail strongly preferred. Demonstrable experience of budgeting, forecasting, management reporting, cash flow management and business partnering. Comfortable operating as a hands-on individual contributor with no direct reports, owning outputs end-to-end. Advanced Excel / financial modelling skills and strong hands-on experience with Power BI (data modelling and dashboard design). Strong understanding of retail and FMCG drivers - volume, price/mix, margin, promo ROI, rebates, stock turns and cash conversion. Excellent communication and stakeholder management skills; confident challenging and influencing senior non-finance stakeholders. Continuous improvement mindset - keen to simplify, automate and standardise processes. To be considered you must be immediately available or on a short notice period. TPBN1_UKTJ

An international legal consultancy is seeking a team of French-speaking paralegals to assist with an urgent document review project starting ASAP. The role involves conducting document reviews on litigation matters and requires candidates to have a law degree and experience using Relativity software

You will be responsible for reviewing documents to identify relevant materials for a commercial arbitration filing. A leading law firm in London is seeking a Temporary Paralegal to assist with a 6/7 week document review project.

Document Review in a similar firm. Temporary position as a Portuguese Document Review Lawyer at a Top tier law firm. Review and analyse legal documents in Portuguese for relevance and confidentiality.

A prestigious legal consultancy is seeking qualified lawyers for a remote document review role starting as soon as possible. The position requires candidates to review legal documents using litigation support software, with a preference for those who have experience from a leading law firm or in-hou

One of our clients, a leading London law firm, are looking for four paralegals to join them on a 6/7 week document review project and review a large set of documents in order to help identify relevant documents which may be helpful to support a commercial arbitration filing. It is essential that you

At Ryder Reid Legal, we work closely with a variety of law firms across the US, UK, and internationally, facilitating the staffing of document review projects.

General administration required by the team, such as document processing, redactions, relevance review. Previous experience in a Document Review based role. Drafting witness statements and other legal documents.

A leading professional services firm is seeking a Portuguese Document Review Paralegal in London. This temporary role involves reviewing legal documents for accuracy and compliance in Portuguese. Responsibilities include document analysis, translation assistance, and collaboration with legal teams.

Ideal candidates will have prior experience in document review and hold the necessary security clearance. You'll engage in document review, liaise with stakeholders, and prepare critical legal materials.

Responsibilities include reviewing and analysing legal documents for relevance, providing translations between Portuguese and English, and ensuring confidentiality while managing privileged documentation. A top-tier law firm based in London is seeking a Portuguese Document Review Lawyer for a tempor

Responsibilities include reviewing AI-generated documents for accuracy and compliance. A leading tax consultancy in the United Kingdom is seeking an experienced Tax Professional to conduct expert document assessments.

Join a leading professional services firm as a Portuguese Document Review Paralegal in London. This temporary role involves reviewing legal documents and ensuring accuracy and compliance in Portuguese. Review and analyse legal documents in Portuguese to ensure accuracy and compliance.

Supporting a structured hard copy document exercise. Ensuring documents are tracked accurately and handled securely. Comfortable working with large volumes of physical documents.

One of our international law firm clients is looking to hire a Dutch speaking Document Review Lawyer team to assist with a new project to start asap with an initial 2/3 months expected duration. Temporary Document Review Lawyer (Dutch) Key Responsibilities:. Temporary Document Review Lawyer (Dutch)

Our client, a member of the Big Four, are seeking qualified lawyers for high profile document review starting asap. This role involves reviewing legal documents using litigation support software and is fully remote. Applicants will have experience from a leading law firm or in-house organisation, an