Customer Experience Manager
hace 10 horas
Wilmslow
Customer Experience Manager – Ecommerce Drinks Business – Up to £30,000 – North West My client is an innovative and aspiring drinks brand sweeping through the United Kingdom. This company has a passion for wellbeing and an ambitious plan to expand Nationwide. The client has a large following and some excellent exposure through brand recognition. We’re looking for a proactive and energetic Customer Experience Manager to join a fast-growing retail and brand-building business in the drinks industry. This is a hands-on role with real influence — you’ll lead customer service, manage subscriptions and orders, and drive loyalty initiatives that turn first-time buyers into lifelong fans. This role would be ideal for a candidate with experience in Ecommerce, FMCG or customer service. This will be a hybrid role with 3 days in a North West office! What’s in it for you: • Competitive salary and employee discounts., • Hybrid working (3 office days, 2 home days)., • Monthly gym allowance., • The chance to make a genuine impact in a dynamic, high-growth business. Key Responsibilities: • Lead and improve all customer service operations across email, phone, chat, and social., • Manage subscriptions and orders, ensuring smooth fulfilment and customer retention., • Proactively resolve issues and run outbound loyalty and sales campaigns., • Champion the customer voice across the business, feeding insights into product, operations, and marketing., • Develop strategies to improve NPS, retention, and customer satisfaction. The Ideal Business Development Manager candidate: • Experience in customer experience, service, or account management (retail/e-commerce a plus)., • Confident communicator, both written and verbal., • Proactive, solutions-driven, and passionate about delivering exceptional customer service., • Comfortable with outbound customer engagement and relationship building., • Organised, detail-oriented, and highly motivated., • Experience with CRM and subscription platforms (e.g. Shopify, Skio, Klaviyo) is desirable If you are interested in having a chat about this role, please forward updated CV’s to Mark at COREcruitment / COREcruitment are experts in recruiting for Hospitality, Catering, Leisure, Retail, FM, Property and Construction sectors. We currently have over 1350 live roles across the UK, Middle East, Europe, Africa, North & Central America and South East Asia. To view other great opportunities please check out our website ___ or call us for a confidential chat about upcoming opportunities. Likewise, if you are looking to recruit then we would love to hear from you. Follow COREcruitment on your favourite social networks - Facebook, Twitter, LinkedIn and Instagram