Head of Welfare
hace 3 días
Richmond
Head of Welfare & Community Older Persons Services | Adult Social Care | Resident Wellbeing Richmond, South West London £Competitive An exceptional opportunity has arisen to join a long established and highly respected charitable organisation supporting older people within beautiful almshouse communities across Richmond. Working closely with the Chief Executive, the Head of Welfare & Community will lead the resident welfare and community function across multiple almshouse estates, ensuring residents are supported to live independently within a safe, inclusive and community-focused environment. Managing a team of 7 Scheme Managers, this is a varied and hands-on leadership role combining safeguarding, resident wellbeing, operational management, community engagement and support for older residents. This is a newly created role and would suit an experienced people manager with a strong background within adult social care, older persons services, community support or welfare environments. Potentially relevant backgrounds may include: • Older Persons Services, • Adult Social Care, • Community or Welfare Services, • Supported Living, • Care Operations or Service Management, • Retirement Living, • Resident Wellbeing Services, • Sheltered or Supported Environments Key Responsibilities • Leading, supporting and developing a team of 7 Scheme Managers across multiple sites, • Managing staff rotas, operational cover and day-to-day welfare support services, • Acting as a senior point of contact for safeguarding concerns and complex resident situations, • Supporting residents to maintain independence, wellbeing and quality of life, • Working closely with Social Services, healthcare professionals and external agencies, • Supporting resident meetings, mediation and sensitive conversations where required, • Overseeing resident applications, assessments, interviews and onboarding processes, • Managing the resident journey from application through to departure, • Promoting social activities, resident engagement and community participation, • Overseeing resident communications, newsletters and community events, • Supporting the review and development of welfare, safeguarding and resident policies, • Assisting with grant funding administration and liaison with local organisations About You • Significant experience within adult social care, older persons services, welfare or community support environments, • Previous experience managing and developing staff teams is essential, • Strong understanding of safeguarding vulnerable adults, • Good working knowledge of the adult social care and benefits system, • Experience handling sensitive situations with empathy and professionalism, • Excellent communication and relationship-building skills, • Calm, practical and highly organised approach, • Strong administrative and operational management skills, • Passionate about supporting older people to live independent and fulfilling lives, • Car driver/owner This is a unique opportunity to join a values led organisation where you can genuinely make a lasting difference to the lives of older residents within a close-knit and supportive community JBRP1_UKTJ