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Leading established multi-brand Tour Operator, based in Gloucestershire has an exciting opportunity for a Product Manager, specialising in the UK & Europe. You will be a highly creative and commercially focussed Product Manager to develop and deliver unique, up-to-date and creative products and itineraries leading to passenger and revenue growth across your area of product portfolio. This would suit a strong influencer, with good negotiation skills, ideally with a background of contracting both the UK and European. Creating unique and interesting products, you will be the champion of your product range, with full ownership for delivery of revenue while maintaining costs. This is a hybrid role, and would suit someone prepares to relocate to enable 3 days in the office per week, or it is commutable from locations including Bristol, Birmingham, Swindon and Oxford. JOB DESCRIPTION: • Lead and develop your mainstream & specialist product range offering from concept to delivery., • Identify and fill market product gaps and trends and generate new tour ideas that grow passenger volumes, market share, deliver excellent customer experience and drive growth., • Create and own the product plans, targeting the budgeted passenger volumes and ensure we have sufficient stock to achieve these., • Plan ahead to ensure the products are contracted and ready in line with the product launch schedule., • Contract the hotels and itineraries at best available prices and with added value where possible to ensure our retail prices are the best in the industry., • Liaise with the copywriters and agree final tour copy for online and brochure., • Own your products from concept to delivery liaising closely with the Product Admin Ops Teams to ensure quality of information, planning and delivery including final sign off on customer and driver itineraries., • Take an active & creative part in the Product Team as a whole., • Liaise closely with the Sales, Marketing and Commercial Teams to ensure the best possible opportunities for each product to succeed., • Be part of the Saturday and Product Duty Officer rota., • At times be part of the "during event" on site customer delivery as required., • Regularly attend Trade events and actively network with external bodies, to promote the brands and to source opportunities for future products/partners., • Cultivate excellent relationships with suppliers to ensure we can procure the right space at the right price. EXPERIENCE REQUIRED: The ideal candidate will be proactive and use their initiative and problem solving skills to identify product gaps and opportunities to drive growth. Not afraid of challenging, you will demonstrate excellent communication and relationship skills, while remaining collaborative. This is a fantastic opportunity to join a forward thinking business with a collection of amazing travel brands, and be a part of an exciting growth journey. INTERESTED? Please follow the instructions to apply attaching your CV. This vacancy is being managed by Claire Muge. I can be contacted on or

Location Home based with frequent travel across our communities Hours 37.5 hours per week, Monday - Friday 09:00 - 17:30 Basis Permanent Salary Up to £35,000 + car allowance & enhanced benefits package About us We are Pegasus Homes Ltd, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living for the over 60's. Our current portfolio has some 1100 homes across 44 communities and our developments are beautifully designed offering stunning community living. About our role This is an exciting, newly created role in which you will report to and support our Customer Wellbeing Manager, you will act as the vital link between high-level welfare strategy and localised site operations.Your core responsibilities will include… Resident Support & Case Management • Act as the first point of contact for individual support needs, managing the independent living inbox and responding to non-priority welfare concerns., • Build trusted relationships with residents and their families, providing clear communication and guidance on independent living transitions., • Mobilise across our portfolio to conduct hands-on welfare checks and provide direct support during sensitive periods. Safety & Compliance • Identify, escalate, and co-ordinate safeguarding concerns in partnership with relevant authorities., • Support complaints handling regarding independent living and care services (including Careline and emergency service interactions)., • Provide expert guidance and ‘on-the-day’ support to our Building Community Managers and onsite teams., • Be a point of escalation during the eligibility process and complete assessments where needed. Community Engagement • Champion our Community Engagement strategy including an innovative framework for social, physical, creative, and intellectual activities., • Provide support, training, and resources to onsite teams, assisting with event booking, marketing materials, and fostering a collaborative culture. About you The successful candidate will possess the emotional stamina to handle complex care needs, alongside the organisational skill to manage a diverse regional portfolio. A calm, level-headed approach and a genuine passion for enhancing the lives of older adults are essential. Qualifications & Essential Criteria • NVQ Level 3 or higher in Health and Social Care (Essential), • Formal training in Risk Assessment in Adult Care and Assessment & Eligibility is required., • A valid UK Driving Licence and a genuine willingness to travel across our national portfolio is essential for this field-based role Operational Experience • A proven track record in reactive case management, specifically handling sensitive, urgent, and multifaceted care needs., • Practical experience in identifying and managing safeguarding concerns in strict alignment with Local Authority requirements., • Demonstrable experience in managing complex complaints within a care or independent living environment, ensuring outcomes are both fair and empathetic., • Significant experience acting as the primary welfare link between residents, families, and internal operational teams., • Proven ability to conduct formal assessments and provide documented justification for outcomes., • A background in housing management, older people’s services, or supported housing is highly advantageous. Expertise & Knowledge • A deep understanding of the physiological and psychological challenges facing older adults., • Support complaints handling regarding independent living and care services (including Careline and emergency service interactions) to a satisfactory conclusion., • Sound knowledge of current safeguarding legislation and best practices in resident welfare., • Exceptional verbal and written skills, with the ability to communicate effectively with everyone from residents to senior leadership., • The ability to prioritise a diverse regional caseload, ensuring a rapid and effective localised response. Your attributes • The stamina to provide compassionate grief support and navigate high-stress family dynamics with ease., • A calm, level-headed presence when managing urgent welfare issues or sensitive complaints., • A genuine passion for enhancing the lives of older adults and championing the Pegasus brand values. Good to know • Due to the nature of wellbeing support, a flexible approach to working hours is essential to meet the needs of our residents and respond to urgent situations., • As our developments span the breadth of the country, from the North East to the South West, this position demands a high degree of mobility. You should be a confident long-distance driver who genuinely enjoys the variety of supporting different regions in person. Our benefits & rewards We offer fantastic benefits which look after your Financial, Mental and Physical Wellbeing as we believe it is important that we are able to support our employees across all three of these elements in order to ensure an effective work life balance. By joining us you'll enjoy a benefits package that includes: • Enhanced annual leave & holiday buying scheme, • Contributory pension scheme with additional employer contribution,, • Life Assurance, • Two paid volunteering days per annum, • Employee Assistance Programme, • Health Cash Plan & Virtual GP, • Discounted Gym Membership, • Company Discounts Portal, • Refer a friend scheme and access to internal opportunities Your recruitment journey Once you submit your application, our team will personally review your experience with a human touch. Depending on the role, we may invite you to complete a brief online assessment. From there, you’ll typically move into a one or two-stage interview process. Whether these meetings happen virtually or in person, we’ll always ensure you have the opportunity to visit our communities or offices to get a true feel for life at Pegasus Homes. Whatever the path looks like for your specific role, we promise to keep you updated every step of the way. We are committed to an inclusive workplace and invite applications from all backgrounds, regardless of protected characteristics. If you require any reasonable adjustments or additional support at any stage of your application, please let us know. Please note that in accordance with UK law, we can only consider applicants who currently have the right to work in the UK. If you have the skills & experience we are looking for we'd love to hear from you!

Relief Delivery Driver – Cheltenham Depot Location: Cheltenham Department: Depot Operations Hours: 4 nights per week, minimum 38 hours, flexibility required. Start times typically between (Apply online only) Cotteswold Dairy's Cheltenham Depot are expanding and are seeking a confident, reliable and motivated Delivery Driver to join our busy Cheltenham team as a relief driver. This is a full time role within the business covering multiple routes within the depot, supporting the team on high-intensity, multi-drop milk delivery routes. Just like your traditional milk rounds, you will deliver fresh dairy products direct to customers’ doors. You’ll be the friendly face of our business on the doorstep, providing excellent customer service throughout. The Role – Relief Delivery Driver (Milk Roundsperson) As a Relief Delivery Driver, you’ll learn and cover a variety of milk rounds, covering both rural countryside and urban areas. You will assist the depot manager to cover planned holidays, cover long term absence, and support the smooth running of the business. Using handheld technology, you’ll process orders, update customer accounts, and manage any payments. You’ll load your vehicle with accuracy, secure products for safe travel, and complete deliveries in line with agreed schedules. This is a physically active role involving night shifts, early mornings, and manual handling. Key Responsibilities Deliver milk and dairy products to doorstep customers on time and in full Operate as a milk roundsperson, covering both rural and town delivery routes Use handheld devices to record deliveries, customer orders, and payments Load and unload your delivery vehicle, ensuring all products are secured Follow all food hygiene, health & safety, and security procedures Collect empty bottles, returns, and payments where required Maintain your vehicle in a clean and roadworthy conditionWhat We’re Looking For Full UK driving licence – standard Category B car licence accepted Good customer service and communication skills Physically fit for manual handling in a fast-paced role Comfortable with early morning starts and working nights Reliable, with strong time management and attention to detail Previous experience in a delivery driver, milk delivery, or retail role is desirable but not essential – full training will be givenBenefits Competitive salary and a driving safety bonus 18 days’ holiday plus bank holidays, increasing after 3 years of service Refer-a-friend bonus scheme (up to £500) Discounted products and delivery options Aviva pension scheme (4% employee, 4.5% employer contributions) Health and wellbeing cashback scheme Simply HealthIf you’re looking for a rewarding driving role as a Relief Delivery Driver, Milk Roundsperson, or Milk Delivery Driver in a respected family-run business, we’d love to hear from you. Apply today to join our Cheltenham Depot and bring the tradition of the milk round to life for our valued customers

Relief Delivery Driver Cheltenham Depot Location: Cheltenham Department: Depot Operations Hours: 4 nights per week, minimum 38 hours, flexibility required. Start times typically between 2300 - 0200 Cotteswold Dairy's Cheltenham Depot areexpanding and are seeking a confident, reliable and motivated Delivery Driver to join our busy Cheltenham team as a relief driver. This is a full time role within the business covering multiple routes within the depot, supporting the team on high-intensity, multi-drop milk delivery routes. Just like your traditional milk rounds, you will deliver fresh dairy products direct to customers doors. Youll be the friendly face of our business on the doorstep, providing excellent customer service throughout. The Role Relief Delivery Driver (Milk Roundsperson) As a Relief Delivery Driver, youll learn and cover a variety of milk rounds , covering both rural countryside and urban areas. You will assist the depot manager to cover planned holidays, cover long term absence, and support the smooth running of the business. Using handheld technology, youll process orders, update customer accounts, and manage any payments. Youll load your vehicle with accuracy, secure products for safe travel, and complete deliveries in line with agreed schedules. This is a physically active role involving night shifts, early mornings, and manual handling. Key Responsibilities Deliver milk and dairy products to doorstep customers on time and in full Operate as amilk roundsperson, covering both rural and town delivery routes Use handheld devices to record deliveries, customer orders, and payments Load and unload your delivery vehicle, ensuring all products are secured Follow all food hygiene, health & safety, and security procedures Collect empty bottles, returns, and payments where required Maintain your vehicle in a clean and roadworthy condition What Were Looking For Full UK driving licence standard Category B car licence accepted Good customer service and communication skills Physically fit for manual handling in a fast-paced role Comfortable with early morning starts and working nights Reliable, with strong time management and attention to detail Previous experience in a delivery driver,milk delivery, or retail role is desirable but not essential full training will be given Benefits Competitive salary and a driving safety bonus 18 days holiday plus bank holidays, increasing after 3 years of service Refer-a-friend bonus scheme (up to £500) Discounted products and delivery options Aviva pension scheme (4% employee, 4.5% employer contributions) Health and wellbeing cashback scheme Simply Health If youre looking for a rewarding driving role as a ReliefDelivery Driver , Milk Roundsperson , or Milk Delivery Driver in a respected family-run business, wed love to hear from you. Apply today to join our Cheltenham Depot and bring the tradition of the milk round to life for our valued customers. TPBN1_UKTJ