Support Engineer
2 days ago
Burnley
đ IT Support Engineer (1st Line) | Fast-Growing E-Commerce Business đť Windows | Office 365 | Active Directory | Service Desk đ (Office + Warehouse) | đ° Competitive | đ MonâFri ⥠Kickstart Your IT Career in a High-Growth Tech Environment Looking to move beyond a basic helpdesk role? Join a rapidly scaling digital commerce business where you wonât just reset passwords â youâll gain real, hands-on IT experience across infrastructure, users, and multi-site operations. IT is central to the companyâs growth, and this role sits right at the heart of it. đŻ Why This Role Stands Out â Work across office + warehouse environments (rare early-career exposure) â Support ~250 users across multiple sites â Get hands-on with hardware, networks, and real-world troubleshooting â Exposure to enterprise tech stack (Microsoft, networking, security) â Join a company where IT demand is growing rapidly đ This role exists due to continued business growth, not replacement. đ§ What Youâll Actually Be Doing ⢠Resolving IT issues across Windows 10/11, Office 365, and user environments, ⢠Providing support via ticketing system, phone, and in-person, ⢠Troubleshooting hardware, software, and connectivity issues, ⢠Setting up new devices, users, and systems, ⢠Supporting both on-site and remote users, ⢠Documenting fixes and escalating complex issues đĄ Youâll be the go-to IT problem solver across the business đ§ What they're Looking For Core Skills (Keywords for Search): ⢠IT Support / Service Desk / Helpdesk, ⢠Windows 10 / Windows 11, ⢠Microsoft Office 365, ⢠Active Directory (desirable), ⢠Hardware & Software Troubleshooting, ⢠User Support (on-site & remote), ⢠Ticketing systems (e.g., Jira) Youâll likely be: ⢠Early in your IT career (1st line / service desk experience), ⢠A strong communicator who can explain tech simply, ⢠Calm under pressure and good at prioritising issues, ⢠Proactive, reliable, and customer-focused đ The Environment ⢠Multi-site business (within ~7-mile radius), ⢠Mix of office + warehouse users, ⢠Fast-paced, operationally critical IT environment, ⢠Broad exposure across systems and users đ Youâll gain experience many IT roles donât offer at this level đ Career Growth Opportunity This isnât a static support role. Youâll build: ⢠Strong troubleshooting and diagnostic skills, ⢠Exposure to infrastructure and networking, ⢠Experience supporting real operational environments, ⢠A solid foundation to progress into 2nd line / infrastructure roles If you want a role where you learn fast, gain real experience, and grow your IT career, this is it.