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Role : Parking Representations Officer Location : Hybrid working, London Borough of Harrow, Harrow, Middlesex, HA3 8NT Salary : £21.12ph (Umbrella) Contract : Full-time The London Borough of Harrow is seeking a detail-oriented and customer-focused Parking Representations Officer to join our dynamic Parking Services team. This is a vital role in ensuring fair and efficient handling of parking appeals and representations, supporting the council's commitment to transparency, compliance, and excellent public service. Key Responsibilities: Assess and respond to formal representations and appeals against Penalty Charge Notices (PCNs) in line with legislation and council policy. Investigate cases thoroughly using available evidence, including CCTV footage, photos, and system records. Liaise with members of the public, enforcement agents, and external adjudicators (e.g., London Tribunals). Maintain accurate records and contribute to service improvements through feedback and analysis. What London Borough of Harrow is looking for: Experience in parking enforcement, appeals, or a similar regulatory environment. Strong written communication and analytical skills. A calm, professional approach to handling challenging or sensitive situations. Familiarity with relevant legislation (e.g., Traffic Management Act 2004) is desirable. About Pertemps