Torquay
We're recruiting on behalf of a well-established housing provider for an Anti-Social Behaviour (ASB) Officer. This is an excellent opportunity for someone with experience in housing, policing, community safety, enforcement, or another customer-focused role involving anti-social behaviour, investigations or conflict resolution. If you're personable, organised and keen to develop, full training and ongoing support will be provided. You'll manage your own caseload of anti-social behaviour, nuisance and hate crime cases, working with customers and partner agencies to achieve positive outcomes and create safer communities. This is a hybrid role, combining home working, office attendance and community visits across Devon. You'll manage your own diary, planning customer visits, investigations and meetings effectively. • Manage a caseload of ASB, nuisance and hate crime cases from report through to resolution., • Investigate complaints, gather evidence and identify appropriate actions., • Support customers affected by ASB and maintain regular communication throughout cases., • Work collaboratively with internal teams, police, local authorities, legal teams and external agencies., • Maintain accurate case records, reports and documentation., • Attend customer visits, meetings and case reviews across Devon., • Support legal action where required and ensure cases are progressed effectively., • Contribute to creating safe, inclusive and sustainable communities., • Experience dealing with anti-social behaviour, challenging situations, investigations or conflict resolution., • Background in housing, policing, community safety, enforcement or another transferable customer-facing role., • Strong communication skills with the ability to build positive relationships with customers and partner agencies., • Ability to manage your own workload, prioritise effectively and work independently., • Good IT skills and attention to detail when maintaining case records., • A willingness to learn and develop, with training provided., • Full UK driving licence and access to your own vehicle., • Flexibility to travel across Devon for customer visits and meetings., • Salary of £32,000-£40,000 per annum., • Hybrid and flexible working., • 25 days holiday plus bank holidays, increasing with service., • Option to buy or sell annual leave., • Additional wellbeing and paid volunteering days., • Pension scheme with employer contributions up to 12%., • Life assurance., • Enhanced family leave., • Private medical, dental and critical illness insurance options., • Discounted gym membership., • 24/7 virtual GP access., • Training, support and career development opportunities. If you're looking for a rewarding role where you can make a real difference within communities while developing your career, we'd like to hear from you. #J-18808-Ljbffr