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Director of Operations – Finance & Support Services Dartington (& Torquay as required) Working Hours: 37.5 hours per week, 52 weeks per year, ideally Monday-Friday 08.30-16.30 Salary: £51,663.00 - £59,597.00 per annum (DOE) Are you a skilled operations professional with a background in finance? We have a brand-new opportunity at Lifeworks Charity, for a Director of Operations (Finance & Support Services) to play a crucial role in our Central Support team. You will drive the sustainable growth and operational efficiency of the charity, directly contributing to our charitable impact. You'll blend your financial expertise with your keen eye for operational oversight in this hybrid role, ensuring our resources are managed effectively to benefit the young people and families we support. Who we are: Since 1996, we've been empowering people with learning disabilities in Devon to achieve their dreams and build fulfilling lives. Our core values of kindness, respect, and positivity guide everything we do. What you’ll do: Finance • Manage and maintain all financial aspects of the charity, including (but not limited to), budgeting, forecasting, reporting, ledgers, balance sheets, bank reconciliations, debtor accounts, cash flow management, insurances, property and procurement., • Take a lead on the development of financial and fundraising processes and strategies., • Manage and be the main point of contact for all aspects of ESFA and DfE funding compliance and reporting., • Lead a small team to deliver outstanding support to the charity and act as a key financial advisor to managers across the organisation., • Produce clear and concise monthly management accounts and provide financial insights to senior managers and the Board of Trustees., • Working closely with external auditors, prepare and oversee our year end accounts. Operations • Ensure that charity governance and compliance is upheld, by contributing to record maintenance, managing registers and supporting with reviews of policies and procedures., • Work with our external IT partners to manage our technology. You will make sure that the correct infrastructure, systems and processes are in the right place at the right time., • Lead on IT security for the charity, implementing regular reviews to monitor compliance., • Act as the Data Controller and manage all areas of data protection regulations, always prioritising data security., • Develop and review charity policies as necessary, ensuring they align with best practices and legal requirements., • Ensure compliance of Health and Safety policies, liaising with external advisors to maintain safety within the workplace. Last but not least, we are looking for someone that is an advocate for people with learning disabilities and shares our common goal of making sure the people we support achieve their best lives with us. You may not be involved in the day-to-day work with our service users, but the work you will do is vital to the success of our charity. What we're looking for: You'll be a motivated and experienced professional who is passionate about making a difference. You should be: • ACCA/CIMA/ACA part-qualified with significant experience (or fully qualified is a bonus!)., • A proven leader with the ability to inspire and develop a team., • An expert in financial management, from budgeting to reporting., • An excellent communicator who can clearly explain complex financial information to all audiences., • Experienced in managing a broad portfolio, ideally including Health and Safety, IT, or facilities., • Knowledgeable about governance frameworks and risk management. If you are a strategic thinker with a hands-on approach and a desire to contribute to a vital cause, we would love to hear from you. We're passionate about supporting our staff just as much as we are about supporting our service users. When you join our team, you can expect: • An hourly rate above the Real Living Wage, • A holiday entitlement of 33 days’ holiday (inclusive of bank holidays), • A fully funded DBS check and update service to ensure a smooth onboarding process, • Access to valuable resources including an employee assistance program to support your mental and emotional health Building a diverse and safe team: At Lifeworks, we're committed to fostering a workplace that reflects the diversity of our community. As a Disability Confident Employer, we actively encourage applications from individuals with disabilities who meet the job criteria, and we guarantee qualified candidates with disabilities an interview. Lifeworks is committed to safeguarding and promoting the welfare of children, young people and adults at risk. To achieve this commitment, we will ensure the continuous development, improvement and review of robust safeguarding processes and procedures that continuously promote a culture of vigilance in respect of safeguarding within our organisation. All staff undergo Safer Recruitment checks which include pre-employment checks, reference checks, and a DBS check with Barred List checks (where applicable). Early applications encouraged! This vacancy is scheduled to close on the 19th of July, but may close earlier if suitable candidates are identified. So, to ensure your application is considered, ensure you apply early! The interview format will consist of 3 parts; a formal interview assessment, a short presentation and a Q&A with staff members. If you are selected for interview, further details will be shared ahead of the above date. Apply today and tell us why you'd be a great fit for our team. Please note that this role was previously advertised as Operations Manager. We ask that previous applicants of this role need not reapply. We’d appreciate no contact from agencies regarding this role. We are only accepting direct applications.

Assistant Service Manager Salary: £35,000–£45,000 + Bonus Location: Torbay, Devon Role Overview An experienced and motivated Assistant Service Manager is required to support the day-to-day operation of a busy automotive service department. Working closely with the Service Manager, you will lead the front-of-house service team, drive operational performance, maximise profitability, and ensure exceptional customer satisfaction. This is an excellent opportunity for a Senior Service Advisor, Workshop Controller, or existing Assistant Service Manager looking to progress within a successful dealership environment. Key ResponsibilitiesLeadership & Team Management • Support the Service Manager in the daily running of the service department., • Lead, motivate, and develop Service Advisors and support staff., • Conduct team briefings, coaching sessions, and performance reviews., • Manage staff absence, holiday planning, and departmental cover.Customer Experience, • Ensure outstanding customer service throughout the customer journey., • Resolve complex customer concerns and escalated complaints., • Monitor and improve Customer Satisfaction Index (CSI) performance., • Build strong customer relationships to encourage repeat business.Operational Management, • Oversee workshop loading and technician utilisation., • Monitor work-in-progress and ensure jobs are completed efficiently., • Work closely with Workshop Controllers and Parts teams to minimise delays., • Maintain smooth workflow and effective communication across departments.Commercial Performance, • Drive labour sales, service plan penetration, and aftersales profitability., • Monitor daily, weekly, and monthly KPIs., • Support budget achievement and departmental growth objectives., • Identify opportunities to improve efficiency and revenue generation.Compliance & Standards, • Ensure compliance with manufacturer requirements and company policies., • Maintain Health & Safety standards across the department., • Support warranty administration and audit processes., • Ensure accurate documentation and reporting procedures are followed.Candidate RequirementsEssential, • Previous automotive aftersales experience., • Experience in a leadership or supervisory position within a service department., • Strong understanding of workshop operations and customer service processes., • Excellent communication and people-management skills., • Commercially aware with a focus on profitability and performance., • Full UK driving licence.Desirable, • Main dealer experience., • Experience with Keyloop, Kerridge, Drive, or similar DMS systems., • Knowledge of manufacturer warranty procedures., • Automotive management qualifications.Key Performance Indicators, • Customer Satisfaction (CSI), • Labour Sales Performance, • Workshop Efficiency & Utilisation, • Service Retention, • Revenue & Gross Profit, • Employee Performance & Development, • Warranty ComplianceBenefits, • Competitive basic salary of £35,000–£45,000, • Performance-related bonus scheme, • Company pension, • Manufacturer and management training, • Career progression opportunities, • Employee discounts and wellbeing benefits

Aftersales Manager Location: Torbay, Devon Salary: £37,500–£40,000 Basic + Bonus (OTE £50,000) Full Time | Permanent Overview We are seeking an experienced Aftersales Manager to lead and develop our service and parts operation. The successful candidate will be responsible for driving customer satisfaction, workshop efficiency, profitability, and team performance while maintaining high operational standards. Key Responsibilities • Manage the day-to-day operation of the Service and Parts departments., • Lead, motivate, and develop service advisors, technicians, and parts personnel., • Drive aftersales revenue and profitability through effective planning and performance management., • Monitor and improve workshop productivity, efficiency, and labour sales., • Ensure excellent customer service and retention levels., • Handle customer concerns and resolve escalated issues professionally., • Maintain compliance with manufacturer standards, health & safety requirements, and company policies., • Analyse KPIs and implement action plans to improve performance., • Manage departmental budgets and control costs., • Recruit, train, and develop team members where required.Key Performance Indicators, • Customer Satisfaction Scores (CSI), • Labour sales and gross profit, • Parts sales performance, • Workshop efficiency and utilisation, • Service retention rates, • Departmental profitabilityCandidate RequirementsEssential, • Previous experience as an Aftersales Manager, Service Manager, or Senior Service Leader within the automotive sector., • Strong leadership and people management skills., • Proven track record of achieving departmental targets., • Excellent customer service and communication skills., • Commercial awareness and financial understanding., • Full UK driving licence.Desirable, • Main dealer experience., • Experience working with manufacturer standards and audits., • Knowledge of dealer management systems (DMS).Benefits, • Basic salary of £37,500–£40,000., • Realistic OTE of £50,000., • Company pension scheme., • Employee discounts., • Ongoing training and development., • Career progression opportunities.

Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive.Where will you be working?At M Group Highways, were supporting the safe transportation and movement of people across the UK.We dont just build roads and bridges- were building a better future, creating lasting social value that gives back to the communities in which we work.Youll be joining our Highways maintenance team, as the UKs number one highway maintenance contractor, our teams use the latest innovations to create effective solutions. We offer a range of services including planned and reactive maintenance and highway improvement schemes.Want to come and be a part of it?What will you be doing?You'll diagnose vehicle faults and specify the correct method of repair and parts to be used within defined quality standards. Within the most cost-effective manner.Carry out vehicle Inspections/servicing in accordance with the workshop schedule. Recording job times for the repair on the job card in line with current procedure.You'll ensure parts replaced under warranty are returned labelled and in a clean condition. All parts are to be booked using the correct procedure.We'll ask you to ensure good housekeeping practices. Including general tidiness in the workshop and the return of all tools and equipment to their designated place.Carrying out routine vehicle examinations using handheld data capture devices if applicable, in accordance with SOPs and VOSA testing requirements.You'll attend road vehicle breakdowns and recoveries, and carry out vehicle road testing where necessary to determine specific vehicle defects or following remedial repair.You'll partake in the winter maintenance standby duty rota.In this role all vehicles must pass MOT / HGV tests first time, and any that dont to be reported to the Workshops Manager immediately.Ensure the workshop stock is always managed correctly.Ensuring equipment is repaired to current legal standards as a minimum.Customers are to be dealt with, always, in a polite professional and courteous manner. All feedback is to be passed to the Workshops Manager.What youll bring Are you fully conversant with the overhaul and repair of vehicle systems. Including engines, automatic / semi-automatic gearboxes, drive trains, compressed air systems, hydraulic systems, braking systems, steering systems, suspension systems, cooling systems and basic auto electrics?Are you fully conversant with the safe operation of workshop equipment? Including (if applicable) brake rolling road testers, tracking gauges, hydraulic vehicle lifts, pressurized oil and waste systems, battery chargers and starters, trolley jacks, scaffolding, pressure wash, digital smoke readers, headlamp alignment testers, hydraulic jacks and testing equipment Drilling machines, torque wrenches, pedestal grinders and general portable equipment. (i.e. air guns, drills, electric and pneumatic hand tools etc).Be fully familiar with all relevant diagnostic equipment including hydraulic flow meters, air and vacuum gauges, multi meters, temperature gauges, micrometres, engine and gearbox laptop testing equipment.Have basic skills in gas and electric welding, burning and basic body repairs.Attend vehicle manufacturer product training courses, VOSA vehicle inspection training and vehicle recovery training as required.HGV licenceWhats in it for you?We offer a range of benefits designed to support your life in and out of work, some of which include; Matched or contributory pension schemeOnline GP service, 24 hours a day, 365 days a yearEmployee assistance programmeMy Rewards portal, access to 1000s of retail discountsLife assuranceCycle to work, salary finance and give as you earn schemesEnhanced maternity, paternity leave and adoption leaveReward and recognition schemeIn addition, this role offers; Company van/vehicle and fuel card for business use21 days annual leave plus bank holidaysRecommend a friend get rewarded for introducing people to us!Holiday purchase schemePersonal Accident CoverPlease note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.For certain roles, successful candidates will be subject to 3rdparty background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.#MGroupH IND3TPBN1_UKTJ