Aftersales Manager
9 days ago
York
Our client is OMODA Motors, a new and fast-growing automotive brand under Chery Group, one of China’s leading automobile manufacturers with a global footprint across 80+ countries. OMODA focuses on passenger vehicle R&D, production, and sales, driven by technology innovation and international expansion. Role Overview OMODA Chery UK is seeking a Regional Aftersales Manager to lead and enhance aftersales performance across the dealer network. This role is critical to ensuring high customer uptime, service quality, and dealer engagement. Key Responsibilities • Manage and escalate Customer VORs (Vehicle Off Road) to maximize uptime, • Work closely with dealers on technical support, training, and coaching, • Monitor and report product quality and performance issues, • Develop and roll out aftersales programs (Roadside Assistance, Service Plans, Warranty, Bodyshop), • Oversee dealer service agreements, campaigns, and SLA performance, • Conduct regular dealer visits to review KPIs, service quality, parts, and compliance, • Track financial KPIs to grow revenue while controlling costs, • Prepare management reports and executive presentations Location: York & Newcastle or any other area nearby