Assistant Service Manager
hace 6 días
Torquay
Assistant Service Manager Salary: £35,000–£45,000 + Bonus Location: Torbay, Devon Role Overview An experienced and motivated Assistant Service Manager is required to support the day-to-day operation of a busy automotive service department. Working closely with the Service Manager, you will lead the front-of-house service team, drive operational performance, maximise profitability, and ensure exceptional customer satisfaction. This is an excellent opportunity for a Senior Service Advisor, Workshop Controller, or existing Assistant Service Manager looking to progress within a successful dealership environment. Key ResponsibilitiesLeadership & Team Management • Support the Service Manager in the daily running of the service department., • Lead, motivate, and develop Service Advisors and support staff., • Conduct team briefings, coaching sessions, and performance reviews., • Manage staff absence, holiday planning, and departmental cover.Customer Experience, • Ensure outstanding customer service throughout the customer journey., • Resolve complex customer concerns and escalated complaints., • Monitor and improve Customer Satisfaction Index (CSI) performance., • Build strong customer relationships to encourage repeat business.Operational Management, • Oversee workshop loading and technician utilisation., • Monitor work-in-progress and ensure jobs are completed efficiently., • Work closely with Workshop Controllers and Parts teams to minimise delays., • Maintain smooth workflow and effective communication across departments.Commercial Performance, • Drive labour sales, service plan penetration, and aftersales profitability., • Monitor daily, weekly, and monthly KPIs., • Support budget achievement and departmental growth objectives., • Identify opportunities to improve efficiency and revenue generation.Compliance & Standards, • Ensure compliance with manufacturer requirements and company policies., • Maintain Health & Safety standards across the department., • Support warranty administration and audit processes., • Ensure accurate documentation and reporting procedures are followed.Candidate RequirementsEssential, • Previous automotive aftersales experience., • Experience in a leadership or supervisory position within a service department., • Strong understanding of workshop operations and customer service processes., • Excellent communication and people-management skills., • Commercially aware with a focus on profitability and performance., • Full UK driving licence.Desirable, • Main dealer experience., • Experience with Keyloop, Kerridge, Drive, or similar DMS systems., • Knowledge of manufacturer warranty procedures., • Automotive management qualifications.Key Performance Indicators, • Customer Satisfaction (CSI), • Labour Sales Performance, • Workshop Efficiency & Utilisation, • Service Retention, • Revenue & Gross Profit, • Employee Performance & Development, • Warranty ComplianceBenefits, • Competitive basic salary of £35,000–£45,000, • Performance-related bonus scheme, • Company pension, • Manufacturer and management training, • Career progression opportunities, • Employee discounts and wellbeing benefits