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Assistant Service Manager Salary: £35,000–£45,000 + Bonus Location: Torbay, Devon Role Overview An experienced and motivated Assistant Service Manager is required to support the day-to-day operation of a busy automotive service department. Working closely with the Service Manager, you will lead the front-of-house service team, drive operational performance, maximise profitability, and ensure exceptional customer satisfaction. This is an excellent opportunity for a Senior Service Advisor, Workshop Controller, or existing Assistant Service Manager looking to progress within a successful dealership environment. Key ResponsibilitiesLeadership & Team Management • Support the Service Manager in the daily running of the service department., • Lead, motivate, and develop Service Advisors and support staff., • Conduct team briefings, coaching sessions, and performance reviews., • Manage staff absence, holiday planning, and departmental cover.Customer Experience, • Ensure outstanding customer service throughout the customer journey., • Resolve complex customer concerns and escalated complaints., • Monitor and improve Customer Satisfaction Index (CSI) performance., • Build strong customer relationships to encourage repeat business.Operational Management, • Oversee workshop loading and technician utilisation., • Monitor work-in-progress and ensure jobs are completed efficiently., • Work closely with Workshop Controllers and Parts teams to minimise delays., • Maintain smooth workflow and effective communication across departments.Commercial Performance, • Drive labour sales, service plan penetration, and aftersales profitability., • Monitor daily, weekly, and monthly KPIs., • Support budget achievement and departmental growth objectives., • Identify opportunities to improve efficiency and revenue generation.Compliance & Standards, • Ensure compliance with manufacturer requirements and company policies., • Maintain Health & Safety standards across the department., • Support warranty administration and audit processes., • Ensure accurate documentation and reporting procedures are followed.Candidate RequirementsEssential, • Previous automotive aftersales experience., • Experience in a leadership or supervisory position within a service department., • Strong understanding of workshop operations and customer service processes., • Excellent communication and people-management skills., • Commercially aware with a focus on profitability and performance., • Full UK driving licence.Desirable, • Main dealer experience., • Experience with Keyloop, Kerridge, Drive, or similar DMS systems., • Knowledge of manufacturer warranty procedures., • Automotive management qualifications.Key Performance Indicators, • Customer Satisfaction (CSI), • Labour Sales Performance, • Workshop Efficiency & Utilisation, • Service Retention, • Revenue & Gross Profit, • Employee Performance & Development, • Warranty ComplianceBenefits, • Competitive basic salary of £35,000–£45,000, • Performance-related bonus scheme, • Company pension, • Manufacturer and management training, • Career progression opportunities, • Employee discounts and wellbeing benefits

Senior Service Manager Salary £29,836 per annum and great benefits including Health Cash Plan plus on call shift payment of £14.30 per session Temporary (9 months), full time (37.5 hpw) Torquay We cant offer a CoS for this role Home, a place where you belong Want to lead a team that really cares and empowers customers to live their best life?As our Senior Client Services Manager, youll lead our Torquay support team to deliver person centred housing related. Youll manage our services which house customers experiencing working with women and families fleeing domestic abuse. This is your chance to unleash the potential in our colleagues, delivering excellent outcomes for our customers! Whats in it for you? 34 days leave, rising to 39 (this includesbank holidays and a me day).Theoptionto buy 5 more each year 2 paid volunteering days each year Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more Matching pension contribution (up to 7% and life insurance of 3x basic salary) Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support What youll do Leading a motivated team to deliver efficient, high quality, person centred services in line with our contracts, evidenced by our customer satisfaction surveys and KPIs. Be the Safeguarding Lead for the service Ensure Health and Safety checks and risk assessments are completed and recordedaccurately Managing the contracts, budgets and KPIs, and liaising with stakeholders and commissioners Manage individual and team performance using coaching skills and assessing colleague competencies and objectivesto ensure customers live in a safe, supportive, person-centred service Why join us? This is more than ajob,itsa place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UKs Great Places to Work! You have The people skills to take others with you, to help others grow as well as the confidence to challenge behaviours misaligned to our values The understanding of where our customers are in their life and have the passion to advocate for them. Experience of delivering support in a housing or care environment Experience of people management Experience of managing multiple services and/or managing managers To get from A to B, youll need a vehicle insured for business purposes. The great news is that well pay your mileage! Stronger together We do our best work whenwereourselves.Thatswhy inclusion, wellbeing, and our diversity networks help makeHome Group a great place to work! The practical bits Were open to agreeing a work pattern with you Youll manage your own diary This is a service-based role where you work alongside customers and lead your team, with flexibility to work from home. Youll have the opportunity to network across services and with commissioners to ensure the service standards are delivered Youll need an enhanced DBS and we pay for that. Find out more ClickAPPLY NOWto see our Senior Client Services Manager job description,find out about?usand forhelp to apply.Roles can close early, sodontwait. For reasonable adjustments email. JBRP1_UKTJ