Service Manager
2 days ago
Dudley
Experienced Vehicle Service Manager – Dudley Motor Company Vauxhall Location: Dudley, West Midlands Salary: Competitive + Bonus Scheme + Benefits Hours: Full-time Dudley Motor Company, part of the Worcester Carsales Group, is looking for a highly motivated and experienced Service Manager to lead our busy Vauxhall Service Department. This is an exciting opportunity for an ambitious individual with a proven track record in the motor trade to join a well-established, customer-focused dealership. About the Role: As Service Manager, you will be responsible for overseeing the day-to-day operations of our service department, managing a team of skilled technicians and service advisors to deliver the highest standards of customer care, productivity, and profitability. Key Responsibilities: • Lead, motivate, and develop the service team to achieve departmental targets, • Ensure exceptional customer satisfaction and retention through excellent service, • Manage workshop loading, efficiency, and quality control, • Monitor financial performance, budgets, and key metrics (CSI, WIP, etc.), • Ensure compliance with manufacturer standards and company policies, • Must have proven experience as a Service Manager or Aftersales Manager within a franchised dealership, • Strong leadership, coaching, and organisational skills, • Excellent communication and customer service abilities, • Commercial awareness with the ability to drive profitability, • Competitive salary with performance-related bonus, • Manufacturer and in-house training opportunities, • Staff discount schemes across our group, • Long-standing, supportive team environment, • The chance to join a respected local business with strong community ties