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Patient Care Advisor \n Location: GP Practice / Primary Care Setting \n Contract Type: Full-Time \n Salary: £13.68 an hour \n Start Date: As soon as possible \n\n About the Role \n We are recruiting a Patient Care Advisor to join a busy and supportive primary care team. \n This is a key front-facing role, acting as the first point of contact for patients and ensuring they receive a professional, efficient, and compassionate service. You will play an essential part in supporting both clinical and administrative functions within the practice. \n\n Key Responsibilities \n Reception & Front Desk \n\n • \n Welcome patients and visitors in a professional and approachable manner \n\n • \n Manage appointment bookings, repeat prescriptions, and home visit requests \n\n • \n Direct patients to the appropriate healthcare professional or service \n\n\n Administrative Support \n\n • \n Handle incoming and outgoing communications \n\n • \n Process scanning, filing, and data entry tasks \n\n • \n Manage online requests via SystmConnect and clinical systems such as SystmOne \n\n\n Communication \n\n • \n Provide clear, effective communication with patients, carers, and clinical staff \n\n • \n Maintain confidentiality and handle sensitive information appropriately \n\n\n Operational Duties \n\n • \n Support opening and closing of the premises \n\n • \n Ensure adherence to security protocols \n\n • \n Maintain tidy and organised clinical and reception areas \n\n\n\n You will also participate in a rota covering reception, switchboard, and administrative duties, with flexibility to support evenings and occasional weekend sessions where required. \n\n What We’re Looking For \n\n • \n Strong communication and interpersonal skills \n\n • \n Confident IT skills, including use of clinical systems \n\n • \n Ability to remain calm and organised in a fast-paced environment \n\n • \n A proactive and flexible approach to team working \n\n • \n Commitment to confidentiality, equality, and professional standards \n\n\n\n Desirable \n\n • \n Experience working in an NHS or primary care setting \n\n • \n Knowledge of SystmOne or similar clinical systems \n\n • \n NVQ Level 2/3 in Customer Service or Business Administration \n\n • \n Understanding of NHS processes and medical terminology \n\n