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I'm looking for an experienced D365 Support Analyst to play a key role in ensuring the smooth operation, support, and continuous improvement of Microsoft Dynamics 365 applications, including Finance & Operations, Customer Engagement, Supply Chain Management, and Commerce. This role sits at the intersection of day-to-day operational support and technology transformation, supporting both internal teams and external suppliers. What you'll be doing:Operational & Application Support • Providing 1st and 2nd line support for Dynamics 365 (CE, SCM, Dual Write) and integrated systems such as POS, payments, printing, eCommerce, document management, and EDI solutions, • Troubleshooting and resolving incidents with minimal disruption to business operations, • Monitoring system performance (e.g. batch processing, performance issues) and proactively addressing problems, • Managing support tickets effectively and resolving them within agreed SLAs, with some out-of-hours support required, • Assisting with SLA reporting, • Supporting projects and system upgrades, from testing through to live environmentsCustomer & Stakeholder Engagement, • Building strong relationships with internal teams and external suppliers, • Acting as a bridge between technical teams and business users, translating requirements and enabling collaboration, • Providing regular updates to users on ticket progress and resolution, • Becoming a trusted advisor and ensuring a positive support experienceProjects & Continuous Improvement, • Supporting testing, training, and documentation for new system rollouts, • Contributing to internal knowledge bases and cross-team knowledge sharing, • Assisting in the development of apps, CRM functionality, and expanded use of D365, • Sharing insights to optimise systems and improve user experienceDocumentation & Training, • Creating and maintaining high-quality functional documentation, • Preparing and delivering training sessions for super users, • Ensuring knowledge retention within the Technology and Change teamEssential Skills:, • Good experience working with Dynamics AX or D365 Finance & Operations, • Experience supporting business-critical applications, ideally within retail or manufacturing environments, • Hands-on experience with POS systems (hardware and software), • Strong problem-solving and incident management skills, • Basic understanding of Windows OS, ERP systems, and APIs/web services, • Ability to manage conflicting priorities and meet deadlinesDesirable, • Exposure to D365 modules including Finance, Warehouse & Operations, CE, and Commerce, • Technical knowledge of SQL Server, SSRS, Logic Apps, Azure, and BI services, • Experience with Power Apps, Power Automate, and JavaScript/C# for plugins, • Configuration experience across workflows, system and user interfaces, and field management, • ITIL certification or experience working in structured IT service environments Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

Senior Finance Analyst | Global SAP S4 HANA Implementation | £500 Daily Rate Outside Scope | Min. of 6 Months Your new company You’ll be joining a global organisation currently undergoing a major SAP S/4 HANA transformation programme to standardise processes and enhance financial management through the implementation of a new ERP system. This programme will impact thousands of employees worldwide and is designed to deliver real-time reporting and improved operational efficiency across the entire supply chain. With operations across multiple regions and a strong emphasis on modernising its core financial systems, the business is moving from ECC to S/4HANA as part of a wider strategic improvement initiative. This is a fast-paced, complex environment where change, collaboration, and continuous improvement are central to how the finance function operates. Your new role As Senior Analyst, you’ll play a key role in supporting the deployment of strategic business improvements through a major transformation programme. Acting as a central point of expertise for the shift from ECC to S/4HANA, you will guide, shape and support accounting and reporting processes during design, testing and deployment phases. You’ll work closely with cross-functional teams, helping build and refine finance processes, influence best-practice system usage, collaborate with data teams on model transitions, and ensure consistency across documentation, training, and adoption materials. This role requires strong technical finance capability combined with the ability to work across programme workstreams and drive improvements. Key responsibilities include: • Acting as a subject-matter expert across finance during design, testing and deployment phases., • Supporting the build and enhancement of general accounting and reporting processes., • Working with programme teams to maximise the use of standard SAP S/4HANA capabilities., • Collaborating with data teams to guide the transition between legacy and new data models., • Reviewing and contributing to cross-functional documentation including testing, training and adoption materials., • Identifying improvement opportunities and presenting recommendations to ensure smooth system and process transition., • Strong accounting background (ACCA or CIMA qualified / part-qualified)., • You must have proven experience supporting SAP transitions into S/4HANA., • Previous experience within a global finance function, ideally in a multinational environment., • Sound grounding in general accounting, reporting and process improvement., • Bachelor’s degree in a relevant discipline., • A 6-month assignment on a large-scale, high-profile transformation programme., • Competitive day rate up to £500 outside scope, • Hybrid working, • The opportunity to influence and shape future finance processes within a major global organisation.

12 month fixed term contract Manchester or Slough (Hybrid 8 days a month in office) Competitive + Bonus We’re looking for a detail‑oriented and analytically driven Customer Success Operations Analyst to join our Customer Success & Renewals Operations team for a 12 month fixed term contract. Reporting into the Senior Director of Customer Success, you’ll play a hands‑on role supporting the systems, data, and operational insights that underpin our global Customer Success organisation. This is an excellent opportunity to develop deep expertise in CS Operations within a high‑growth B2B SaaS environment. You’ll work closely with the Director of CS Operations, Customer Success leadership, and cross‑functional RevOps partners, contributing directly to retention, renewal, and expansion outcomes. What You’ll Be Doing • Supporting the administration and ongoing configuration of Gainsight, including health scores, playbooks, CTAs, and Journey Orchestrator campaigns, • Helping manage integrations between Gainsight, Salesforce, NetSuite, and support platforms, monitoring data flows and resolving data quality issues in partnership with RevTech and Data teams, • Building and maintaining dashboards, reports, and operational insights across Gainsight, Salesforce, and BI tools, tracking key metrics such as GRR, NRR, churn, customer health, and expansion performance, • Preparing QBR materials, renewal forecasts, and leadership reporting, and supporting data reconciliation across Customer Success, Sales, and Finance, • Analysing customer lifecycle and health data to identify trends, risks, and opportunities, supporting proactive churn identification, • Maintaining and supporting documentation for CS playbooks, onboarding journeys, renewal workflows, and escalation processes, • Assisting with testing and quality assurance of system and configuration changes prior to wider rollout, • Providing day‑to‑day operational support to the Customer Success and Renewals teams, responding to ad‑hoc data, reporting, and system requests, • Collaborating cross‑functionally with Sales Ops, Marketing Ops, RevOps, Data, and IT on reporting alignment and operational initiatives What We’re Looking For Essential • 2+ years’ experience in Customer Success Operations, Revenue Operations, Sales Operations, or a related analytical GTM role, • Strong experience with Salesforce, including report and dashboard building, • Proven analytical skills with confidence working with large datasets and translating insights into clear outputs, • Experience building reports in Gainsight, Salesforce, or BI tools (Tableau, Looker, Power BI), • High attention to detail, strong data ownership, and a proactive, self‑starting mindset, • Hands‑on experience with Gainsight or similar CS platforms (e.g. ChurnZero, Totango), • Familiarity with NetSuite or ERP / finance systems, • Working knowledge of SQL or data querying tools, • Understanding of SaaS customer lifecycle, renewals, and expansion, • Exposure to operational documentation or change management Please note: We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.

Role: Business Analyst Contract: until Dec 2026 (possibility to extend) Day rate: £400 to £450 depending on experience (Outside IR35) Start: Immediate Location: Manchester/Rochdale with occasional travel to London Working arrangement: 1-2 days per week in the office in Rochdale Overview We are seeking a skilled and motivated Business Analyst to join a high-performing team within a dynamic and fast-paced organisation. Reporting into the Chief Operating Officer’s function, this role is responsible for analysing business challenges and identifying opportunities for improvement across people, processes, data, and technology. The successful candidate will lead analytical efforts on complex projects and contribute to strategic change initiatives. Key Responsibilities • Lead analytical workstreams on large-scale projects and strategic initiatives., • Collaborate with senior leadership to define measurable benefits aligned with transformation goals., • Champion business analysis practices across the organisation and mentor delivery teams., • Engage internal and external stakeholders to shape future processes and drive efficiency., • Identify operational, financial, and technological risks and opportunities., • Analyse data and reporting to uncover insights and link initiatives to measurable benefits., • Conduct impact assessments for new project proposals., • Produce high-quality requirements documentation, including user stories and process maps., • Manage requirements throughout the project lifecycle, ensuring scope control and solution alignment., • Translate product vision into actionable backlogs in collaboration with product owners., • Liaise with cross-functional teams, including IT, to manage delivery dependencies. Requirements • Recognised Business Analysis certification (e.g., BCS, IIBA, Lean Six Sigma)., • Degree in business, finance, economics, or information technology., • Minimum five years’ experience in business analysis, • Experience with ERP, and management system improvements., • Strong experience in user story mapping, process modelling, and data flow analysis., • Proven ability to manage multiple initiatives and prioritise effectively. Desirable • Experience delivering ERP or CRM systems., • Background in transformation and change projects within complex environments.

An established industry player is seeking a Business Systems Support Analyst to enhance existing systems and implement new ones. This role involves providing consultancy and support through effective use of IT systems, collaborating with senior analysts, and participating in business system change p

Business Analyst with ERP experience + Data analyst + ETL activities (18 month Fixed Term Contract). Analysing complex datasets, identifying trends and maintaining data accuracy through filtering and cleaning. Analysing Engineering data and guiding and assisting teams in getting their Engineering da

Myn is looking for a Business Analyst to support their rapidly growing operations in a hybrid role based in Manchester. Ideal candidates should have 5–8 years of relevant experience in systems-led environments, with a strong background in CRM/ERP systems.

A regional transport authority in Manchester seeks a Senior Business Analyst to lead digital transformation via ERP implementation.

A global health solutions company is seeking a Project Finance Analyst to manage the billing lifecycle of client projects.

As an ERP Data Analyst, you ll support reporting, analysis, and data quality initiatives across the business as we undertake a major ERP transformation. Are you looking for a fresh challenge, with a forward-thinking organisation within the high-tech engineering sector? The Hyde Group are established

D365 F&O - Environmental Services Analyst - Outside IR35 - Hybrid 2 days in office 3 remote The Role An experienced D365 Environmental Services Analyst is required to take ownership of a complex D365 environment and security landscape. The role focuses on ensuring platforms are secure, compliant, scalable, and high‑performing while supporting both business‑as‑usual operations and major transformation initiatives. You will provide technical leadership across D365 environments, supporting migration from legacy ERP platforms and driving continuous service improvement. The position requires close collaboration with senior stakeholders, project partners, and wider information systems teams. Key Responsibilities Own and manage the D365 environment and security operating model, ensuring stability, compliance, and alignment with Microsoft best practices. Act as the technical authority for D365 environment architecture, security design, and release governance. Guide internal teams and third‑party partners on environment strategy, provisioning, lifecycle management, and decommissioning. Design and govern role‑based access control, segregation of duties (SoD), audit readiness, and compliance processes. Provide design authority and oversight for migrations, upgrades, major changes, and platform roadmaps. Govern release management using D365 LCS/Power Platform Admin Centre and Azure DevOps. Serve as the escalation point for complex technical issues and cross‑environment incidents. Maintain and enhance service documentation, standards, runbooks, and knowledge assets. Provide senior technical input for D365‑integrated applications and platforms.About You Proven experience managing enterprise systems or ERP environments. Hands‑on expertise in D365 environment and security management. Strong working knowledge of D365 LCS, release management practices, and Azure DevOps. System administrator–level experience defining and governing business roles and security profiles. Demonstrated experience delivering ERP implementations, migrations, or large‑scale environment transformations. Strong technical leadership skills within project and programme delivery. Understanding of ISV integrations, lifecycle management, and support models. Ability to balance operational excellence with continuous improvement and strategic change.If you're interested in this role please reach out to (url removed)