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Summary: This is an exciting opportunity to shape how South East Water champions environmental excellence. As a cornerstone of our regulatory compliance, you will focus on the technical performance and water quality of treatment processes across our Water Treatment Works. Based within the Water Resources department, you will lead the technical heart of the environmental permitting process, acting as the essential bridge between real-world operations and our regulatory commitments. Success in this role thrives on collaboration, requiring you to work hand-in-hand with our Assets and Operations teams while building strong, professional relationships with external regulators. If you prefer the field to a desk, this role offers the perfect balance. You will spend time on-site to gain a first-hand understanding of discharge compliance and Trade Effluent Run to Waste activities as they happen. As our primary technical validator, you will provide the internal expertise needed to challenge assumptions and develop innovative treatment solutions, reducing our reliance on outside consultants. Beyond the day-to-day, your technical insights will guide our long-term strategic planning, helping us navigate emerging water quality challenges like Nitrates and PFAS to safeguard our operational future and the environment we serve. Main responsibilities: Lead the delivery of the technical assessments required for environmental permit applications, ensuring that the underlying science and engineering of water discharge activities are robust and compliant. Conduct regular site visits and inspections at WTWs to gain an in-depth, real-time understanding of discharge performance and ensure treatment solutions work effectively in practice. Provide technical expertise and quantification of risks regarding long-term water quality challenges (e.g., PFAS, Nitrates) to inform the WRMP strategic planning process. Offer expert advice to Assets, Engineering, and Operational teams to validate information provided by other departments and propose alternative treatment solutions where necessary. Coach and mentor junior team members to raise collective technical capability, specifically focusing on the technical data and analysis required to progress environmental permit applications. Act as the primary interface with operational colleagues to ensure regulatory discharge requirements are practical and understood at the site level. Lead technical negotiations with the Environment Agency and other external stakeholders on complex applications or compliance challenges to achieve operationally feasible outcomes. Review all technical documentation associated with permit submissions against Environmental Permitting Regulations to ensure absolute quality and regulatory compliance. Oversee the transition of permit administration to supporting staff, while retaining accountability for the technical integrity of every application. Manage technical input for escalated regulatory investigations or enforcement actions to mitigate reputational damage and restore compliance quickly. Develop new ways of working for the permitting function that drive efficiency and improve the company's overall environmental performance.You'll need: Skills / Qualifications / Experience Degree in a relevant science or engineering subject. Strong analytical and problem-solving skills to identify solutions and critically validate technical information provided by other teams. Ability to amend communication style depending on your audience. Strong interpersonal and influencing skills. The ability to negotiate effectively with both internal stakeholders and external regulators, such as the Environment Agency. A natural ability to coach and mentor team members, supporting their technical development and career progression. A strong understanding of how various water treatment solutions work. Operational knowledge and experience of the water industry's regulatory framework, environmental legislation and policies. Experience in quantifying the consequences of long-term water quality challenges, such as Nitrates and PFAS, particularly regarding their impact on strategic planning (WRMP). Proven experience in a field-based or mobile role, with a focus on visiting and inspecting discharge activities at Water Treatment Works (WTWs). Proven experience in applying for environmental permits. Water industry experience desirableWe want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits.What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: up to £45,000 p.a. (dependent on experience)

Summary: South East Water is looking for a proactive Highways Support professional to join our team. This is an excellent opportunity for a motivated individual who wants to play a key role in ensuring the safety, legality, and efficiency of work carried out on our public roads. As the backbone of our administrative team, you will act as the primary point of contact for local authorities and contractors. You will ensure that every repair and installation we undertake meets strict regulatory standards, helping us maintain our reputation for excellence. You will be supported to develop a deep understanding of the New Roads and Street Works Act (1991) and the Traffic Management Act (2004), becoming an expert in the processes that keep our roads safe. Main Responsibilities Financial Administration: Efficiently process incoming invoices and manage recharge invoices for external contractors. Compliance Monitoring: Track, verify, and challenge road defects, Fixed Penalty Notices (FPNs), and Section 74 charges to ensure accountability. Data Accuracy: Manage and maintain internal databases and filing systems with a high degree of precision. Stakeholder Liaison: Serve as the go-to person for Highway Authorities, utility companies, and internal colleagues. Performance Reporting: Assist in the creation of monthly reports that track team performance and identify areas for improvement.About you We are looking for someone who is ready to learn on the job and take ownership of their work. Strong Foundation: Good standard of secondary education with solid numeracy and literacy skills. IT Savvy: Comfortable with general IT and eager to learn bespoke industry software and data systems. Independent & Organised: You can manage your own workload effectively without constant supervision. Communicator: Excellent verbal and written communication skills to handle inquiries professionally. Problem Solver: You have a sharp eye for detail and the ability to spot discrepancies before they become issues.We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits.What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: Up to £26,500 dependant on experience

Summary: Are you an experienced Civil Engineer looking for a role that offers real purpose and impact? We're looking for an Engineer to join our Civils team, working on vital water infrastructure projects that make a genuine difference to people's lives across the South East. This is a chance to use your expertise to help us deliver safe, clean drinking water to our customers, from the very beginning of a project to its successful completion. You'll be part of a supportive team, working on exciting, varied projects and shaping your own technical deliverables. Main responsibilities Review and check project scopes to make sure they'll achieve the right outcomes. Provide technical solutions and support on capital projects, producing key documents like design drawings, CDM documents, and job specification packs. Check other people's work for technical quality. Mentor our brilliant Graduate Civil Engineers and apprentices, helping them to grow and develop their skills. Liaise with both internal and external teams to get project approvals. Visit sites to carry out audits and provide guidance to contractors.What you'll need Skills / Qualifications / Experience An HNC, HND, or degree in Civil Engineering or a similar discipline. Experience in a similar Civil Engineer role, with the ability to manage your own deliverables. A strong awareness and understanding of industry standards and specifications. A solid understanding of CDM 2015 and how to apply it to projects. Experience in the design, construction, or maintenance of infrastructure and non-infrastructure assets. The ability to work independently and as part of a team. Excellent communication skills to liaise with stakeholders at all levels.We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits.What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £40,000 - £45,000

Summary: Are you a networker with a passion for building relationships and making a tangible difference in communities? Do you want to play a leading role in protecting our most precious resource while working for a company that values your expertise and your work-life balance? If this sounds like you, read on to learn more about this opportunity! At South East Water, we are looking for a Community Partnership Lead to be the community face of our water efficiency team. This is an exciting opportunity to join us at a critical time, where your work will directly contribute to our long-term business plans and regulatory targets. This role puts you at the heart of our regional community engagement efforts. You'll spend your days forging strong relationships with diverse stakeholders, developing impactful community initiatives, and managing projects from inception to completion, making a difference every day. If you're a proactive individual with a strong delivery focus and a knack for effective communication, you'll excel in this varied and rewarding role. We're looking for someone with excellent written and verbal communication skills who can confidently network and collaborate both internally and externally. You'll need to be organised, able to manage multiple projects, and meet deadlines with ease. A full UK driving license is essential, as you'll be out and about, directly engaging with our communities. If you're also adaptive, flexible enough for occasional weekend work at community events, and possess that natural confidence, you'll be a fantastic asset to our team. Join us and help shape a more resilient future, ensuring water-saving practices become a way of life across our region for our communities. Main responsibilities To develop relationships within the SEW region with our stakeholders to: Deliver community engagement activity and partnerships that support our Water Efficiency initiatives To focus on supporting customers and communities in accessing SEW services particularly in relation to water efficiency. To develop and grow our relationships with community stakeholders in order to meet business objectives specifically, water efficiency reductions. Design, manage, and deliver key projects designed to deliver business outcomes Working across business teams to support delivery of key communications and messaging both direct to customer and to the wider business. Supporting integration of campaigns into customer systems. Manage the whole life cycle of community initiatives To identify opportunities for collaboration with both new and existing partners Provide support through stakeholder engagement with community stakeholders. Monitoring and assessment of key metrics relating to community projects. Support wider activities within the department and across the business. Participating in external industry events and forums.You'll need: Skills / Qualifications / Experience Preferably educated to A level standard or equivalent with greater relevant experience. Full UK driving licence. Ability to manage and meet deadlines. Strong and effective written and verbal communication skills. Strong delivery focus, able to support the delivery of multiple projects and activities. Flexibility to work some weekends and to support at community events. Experienced and effective networker with the ability to work with others, both internal and external in a collaborative way at an operational level.We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits.What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £29,064 -£33,216 depending on experience plus car allowance £6,492

Summary: Are you a customer service professional looking for a role where your speed, accuracy, and problem-solving skills make a real difference? Do you want to be the vital link that keeps essential wholesale water services flowing smoothly? If so, we have an exciting opportunity for a Wholesale Service Desk Advisor to join our team! At South East Water, we manage the network of pipes, water mains and treatment works that make up our water supply network. Our Wholesale Service Desk team helps to solve problems for customers that experience issues with their water supply. This can range from having no water, low pressure, issues with taste or smell and other water supply difficulties. You'll be working at the heart of our service operation, playing a crucial role in the link between our Wholesale Service Desk and Water Retailers, whilst supporting our business customers during an emergency. It's a fast-paced environment where you'll be working between different systems, applying your strong computer skills, and making quick decisions. You will assist our Water Retailers with data enquiries and ensure they receive an excellent standard of customer service. You'll manage the full transaction lifecycle, from coordinating with meter readers to ensuring all data is correctly recorded. When things go wrong, you'll take ownership of rejected transactions, correcting them promptly to meet our agreed Service Level Agreements (SLAs). We are a company that invests in our people and this role offers genuine development opportunities to advance your professional growth. Previous water industry experience isn't essential. You're customer focused, resilient and a good listener. If you're willing to learn, you'll get all of the support you need from our friendly, team-spirited environment. You'll also find lots of recognition and fun happening here in our busy, collaborative team with the opportunity to join in with our social and wellbeing events. So this is an excellent opportunity to make a difference to the success of our team. Main responsibilities: To ensure an excellent standard of customer services is provided to Business Retailers by assisting in data enquiries. To work with the meter readers and action work dependant on findings ensuring correct data is recorded and then sent to the Market. Maintain focus on balanced scorecard objectives and adhere to business and wholesale processes, data protection, wholesale regulatory compliance. Proactively use information and resources to ensure that skills and knowledge are kept up to date and continuously developed. Ensure all transactions are correctly uploaded into CMOS and accepted by the Market Operator. Take ownership of any rejected transactions ensuring they are corrected and accepted into CMOS within SLA. Build relationships with peers and colleagues to enhance the team working environment, resolve non-household customer queries and ensure successful productivity. Attend and contribute to team meetings with team, peers and colleagues.You'll need: Skills / Qualifications / Experience Achieved GCSE Maths and English at Grade 4/C (or equivalent) Be able to communicate positively in an extremely busy working environment Make decisions quickly and be able to multitask Have strong computer skills and have the ability to flex between a high number of different systems Excellent written and verbal communication Have a strong customer service focus with a determination to resolve customer issues.We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits.What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £25,948.86 + £150 per month depending on performance (after probation has been passed)

Summary: This key role will play a critical part in bringing technical, long-term water supply-demand strategies to life for the public and our stakeholders. Working closely with the Water Resources team, you will be responsible for the statutory consultation surrounding two of our key statutory plans - the Water Resources Management Plan and Drought Plan. You'll use your engagement skills to transform complex technical information into accessible, transparent, and engaging information for stakeholders, customers, and the media through various different channels. Main responsibilities: Creating and implementing an integrated communications strategy to support delivery of the Drought Plan and Water Resources Management Plan objectives and their input into the Business Plan process. Translating technical information into engaging content for internal and external audiences. Produce Non-Technical summaries required for consultations. Devising and delivering statutory public consultations. Devising, managing and evaluating a programme of events for customers and stakeholders, promotional media, press activity and other communications. Be responsible for organising and attending any workshops, community briefings, presentations, meetings and events in and out of normal office hours to assist with the successful delivery of the communication aspects of both plans. Developing high quality communications collateral including, but not limited to, briefings, press releases, presentations, exhibition materials and social media content. Working with internal stakeholders to agree priorities, key messages and the annual programme of events, meetings and other communications activities. Representing the business and working alongside our partners at Water Resources South East to support regional water resources and drought planning and engagement. Manage a range of suppliers and external parties to deliver the communications and events programme and statutory consultations, such as graphic designers, photographers, videographers and communications agencies. Brief media spokespeople ahead of radio and TV interviews. Answer and respond to media calls during office hours, escalating where appropriate. Help identify, write press releases and manage news stories for South East Water. Update the South East Water website and social media content in particular when promoting news stories or during emergency incidents. Participate in the Communications out-of-hours service on a shared rota basis responding to media enquiries and assisting the management of crisis communications.You'll need: Skills / Qualifications / Experience Degree-level qualification in a Communications, PR discipline and/or at least three years' relevant experience. A background in an environmental science discipline would be advantageous. Full driving licence. Be adept at pivoting between multiple projects, sometimes with competing needs, to produce appropriate and high-quality communications outputs to deadline. Have a keen eye for detail and competent at drafting accurate customer and stakeholder communications materials required for a project or event, including, but not limited to; developing, managing and evaluating statutory consultations, communications plans and evaluations, briefing notes, statements, press releases, presentations, exhibition materials, translating complex information into non-technical documentation, articles, advertising, website copy, FAQs and social media content such as videos. Able to use a range of digital tools, including but not limited to, social media, email marketing/newsletter, website content management system and public relations management software. Crisis Communications. Experience of communications planning, event management, stakeholder engagement and media relations. Experience of successfully delivering statutory consultations as well as stakeholder engagement within an environmental context would be advantageous. Knowledge of water resources and the water, environmental and/or agricultural industry would be advantageous.Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits.What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: up to £36,000 p.a. (dependent on experience)

Summary: Are you a curious and experienced Electrical Engineer looking for a role with real purpose? Do you want to apply your skills to exciting, complex projects that deliver clean, safe drinking water to communities across the South East? You'll be part of a friendly, collaborative team where your expertise is valued and you get to see the tangible impact of your work every day. You'll be involved in all stages of our capital engineering projects, from initial idea through to commissioning, playing a vital role in providing an essential service. Although this role offers flexible/hybrid working (office/home), you will be expected to travel to any location or site within South East Water's supply areas, as required, as part of the project(s) you are working on e.g. pre-construction and construction phase elements such as scoping or Contractor progress/design review meetings, defect reviews etc. Main responsibilities Development of technical solutions and coordinating work with multi-disciplinary teams {Process, Civil and Mechanical) Production of technical reports and the ability to work independently and as a team member to carry out checking, reviews and approval of complex electrical detailed designs, to include calculations, specifications, reports and drawings. Analysis of options and selection of technical solutions as appropriate. Ensuring contractors designs comply with the latest company specifications and other relevant industry specifications (Wimes, IET wiring regulations etc.) and legislations. Development of outline scheme designs Assistance in preparation of scheme programmes, estimates and tender documentationYou'll need: Skills / Qualifications / Experience HNC or a Degree in Engineering or equivalent training in the relevant area. Working towards becoming an Incorporated or Chartered Engineer with the IET. Extensive experience in water utilities would be advantageous. Ability to work closely with others. Technically competent knowing when to refer to others when required. Good technical report writing and editorial skills, and good oral communication. Detailed knowledge of PLC systems, HMI's, Variable Speed Drives, Harmonic filtration, data networks, telemetry systems and Standby Generator systems. Competent IT skills, including proficiency in Microsoft Office suite - knowledge of Google Workspace would be beneficial.We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits.What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: Up to £56,000 p.a. dependant on experience

Summary: Working alongside our Customer Journey Lead, you'll be the go-to person for keeping our Smart Meter installations on track. This role is about looking at the big picture - meaning you'll be pulling and analysing both household and non-household property data to ensure we run a smooth smart metering programme. You'll dive into some complex data to decide whether a job is best handled in-house or by one of our external partners, ensuring every installation or fix is in the right hands. Beyond the numbers, you'll spend your time coordinating between various teams-from water efficiency and leakage to supply-and reaching out to customers to get their appointments in the diary. We're looking for someone who doesn't just wait for instructions but proactively spots hurdles and clears them. As the project grows, you'll use what you've learned to sharpen our processes, making things smoother and more efficient for everyone involved. Main responsibilities: Undertake complex data analysis from various data sources to generate actionable insights. Utilise these insights to strategically coordinate smart meter installations, ensuring optimal efficiency, resource allocation and project delivery. Support the Customer Journey Lead by ensuring all delivery partners have the necessary information to complete smart meter installations efficiently. Maintain strict adherence to governance protocols for all appointment bookings and rollout plans. Work closely with the Communications and HiAffinity Issues team to ensure that the correct Comms is being sent to customers and logged correctly in the system. Act as the primary liaison between internal departments, contractors, and customers. Facilitate clear communication and collaboration to ensure seamless project delivery. Collaborate with internal teams such as Customer Side Leakage and Water Efficiency to route work where leaks are identified during installations. Understand and complete any errored work orders from meter exchanges that have been complete, checking for crossed meters and correcting any information before the are completed and updated in the billing system. Support the achievement of water efficiency audit targets through meter management and engagement with Priority Services Register (PSR) customers. Regularly report program progress to the Customer Journey Lead, ensuring full transparency and proactively addressing issues. Provide support for all required regulatory reporting. Develop an understanding of the non-household (NHH) market. Collaborate with the Wholesale Service Desk to reduce business demand by identifying high-usage NHH customers and strategically directing resources as the program rolls out. Embrace continuous learning and innovation throughout the rollout. Proactively identify and raise issues, using lessons learned to develop and implement effective solutions.You'll need: Skills / Qualifications / Experience Preferably educated to A level standard or equivalent with greater relevant experience. Expert in leveraging quantitative and qualitative data to identify key trends and pain points, translating complex findings into clear, actionable insights that drive strategic decisions. The ability to work autonomously, with a high degree of confidence to manage competing priorities and deliver high-quality results under tight deadlines. Communicates effectively, both verbally and in writing, with a wide range of stakeholders, including customers, technical teams and senior management, adapting messaging to ensure clarity and influence. Proficient with analytics tools such as Google Analytics, Mixpanel, and Amplitude, and skilled in leveraging customer feedback platforms to inform product and business strategy. Skilled in leveraging data to drive operational improvements and meet project objectives by identifying trends and solving key business problems. Proven ability to track and report on key performance indicators (KPIs) related to project delivery, such as installation rates, fix times, resource utilisation and partner performance. Practical experience with analytical tools and software (e.g., Google Analytics, Mixpanel, Amplitude), or other relevant data visualisation and business intelligence platforms. Track record of success in a project or programme coordination role, especially within a field services or installation-based environment. Experience working with and coordinating the efforts of third-party contractors, suppliers, or delivery partners to ensure project objectives are met. Demonstrated history of proactively identifying and resolving issues or bottlenecks in a process. Experience in a customer-facing role, specifically in conducting analysis, handling customer appointments and managing expectations through various communication channels (phone, email, etc.). A strong understanding of the utilities industry, specifically in the context of smart metering or similar technology rollouts, would be a significant advantage. A strong understanding of the utilities industry, specifically in the context of smart metering or similar technology rollouts, would be a significant advantage.We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits.What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £30,000 - £35,000p.a. (dependent on experience)

Summary: Are you a skilled mechanical engineer looking for a role that offers both technical challenge and a genuine work-life balance? Do you want to use your expertise to lead meaningful projects that provide a vital service to our community? As one of our Senior Mechanical Engineers, you'll provide the technical leadership needed to keep our MEICA team moving forward. This is a varied role where you'll oversee resource allocation, solve complex mechanical queries, and help deliver capital engineering schemes from the initial design through to commissioning. Whether you're an experienced professional looking for a more stable, value-driven environment or a rising talent ready to step into a senior position, you'll find plenty of opportunity here to make a tangible impact. Main Responsibilities: Develop Technical Solutions: Coordinate with multi-disciplinary teams-including Process and Civil-to create integrated, practical solutions for water infrastructure. Lead Design Reviews: Work independently or as part of a team to check, review, and approve complex mechanical designs, calculations, and specifications. Oversee Project Delivery: Manage outline scheme designs and ensure all contractor work aligns with company specifications, WIMES, and current legislation. Support the MEICA Team: Act as a deputy authorising engineer and provide technical guidance to the mechanical engineers reporting to you. Ensure Safety & Standards: Undertake designer responsibilities under CDM regulations and participate in HAZOP/ALM studies to keep our sites and people safe. Stakeholder Engagement: Build professional relationships with internal teams and framework partners, representing South East Water at industry working groups.What you'll need: Industry Experience: A strong background in clean water projects, specifically with treatment plants, pumped systems, and chemical dosing. Technical Proficiency: Experience with hydraulic systems, including pump selection, head loss calculations, and an understanding of surge requirements. Contract Knowledge: Practical experience working with NEC3 Design & Construct or PSC contracts. Organisational Skills: The ability to manage your own workload alongside a team's, staying calm under pressure and meeting budget constraints. Communication: Clear verbal and written skills for report writing and collaborating with diverse project teams. Licence: A full, clean UK driving licence is required for regular travel to our Snodland office and various sites across our supply area.We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits.What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: From £56,000 p.a. dependant on experience Plus £6,254 car allowance

Summary: Are you a commercial professional looking to make a splash in a sector that truly matters? Are you looking for a role where your expertise directly impacts the local community? This isn't just about spreadsheets and contracts; it's about being the commercial heartbeat of our Engineering team. You'll support our Project Managers in delivering a diverse portfolio of water infrastructure projects, ensuring we deliver on time and on budget while maintaining the high standards our customers expect. If you want a role where your technical input is valued and your professional growth is a priority, you'll fit right in. Main responsibilities: Ensure the appropriate administration of all Engineering, mainly the NEC framework contracts. Support the Project managers in contract administration and commercial negotiations. Help draft NEC compliant contracts and support the technical Engineering team in drafting compliant works informtion sections and scopes. Report monthly project performance against key KPIs. Assess pricing and risk elements of tender returns, pricing or quotations. Complete directorate reporting of forecast completion, cost and value to date, forecast outurn and planned completion for all projects within allocated project portfolio. Advocate and support the following and continual improvement of the departments processes and procedures, including adjustments to contracts as required. Support the departments Health, Safety and Wellbeing approach by visiting site and completing a safety observation and supporting safe sites. Actively undertake the appropriate training in company mandatory areas with focus on NEC contract training and seeking RICS chartership status. Manage Early Warning, Compensaton Event and Risk tools as well as business systems.You'll need: Skills / Qualifications / Experience Degree level in Quantity Surveying or Civil Engineering Excellent team management skills. Excellent report writing, editorial skills and good oral communication. Delivery focussed with a good team ethic and organisational skills. Experience in quantity surveying or contract management in the construction industry with practical awareness of NEC contracts and contract administration. Understanding of the Health and Safety regulations that affect their area of workWe want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits.What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £55,000 - £60,000 p.a. dependant on experience

Summary: The Organisational Development Manager is the primary architect of culture and capability during a period of transformation for South East Water. In a water industry facing evolving regulatory landscapes, environmental challenges, and digital shifts, the role will ensure that our 1,400 strong workforce is resilient, skilled, and aligned with our future vision. Reporting directly to the Head of HR, the OD Manager will lead a dedicated team to design and execute strategies that improve organisational effectiveness and performance, managing a budget and the apprentice levy funds. This role isn't just managing "business as usual"; it's focused on leading the "business of tomorrow," ensuring our people are skilled, competent, motivated and engaged to deliver life-essential services through significant periods of change. Main responsibilities: Performance Management Develop plans to drive a high performance culture, support our performance management roadmap, including embedding performance frameworks that move beyond compliance to focus on continuous improvement and behavioural excellence. Supporting the wider business Support wider HR initiatives to identify future talent gaps and design intervention strategies to ensure long-term operational sustainability. This includes succession planning activity and reducing risk around our business critical roles. Compliance & Mandatory Training Oversight Lead the team responsible for the design, delivery, and tracking of all mandatory and regulatory training. Ensure 100% compliance across high-risk technical areas to safeguard the business and its license to operate. Emerging Talent Strategy Lead the team in the design and delivery of a comprehensive emerging talent ecosystem, including Apprenticeships and Graduate Programmes. Focus on building a sustainable pipeline of future leaders and technical experts to mitigate the risks of an ageing workforce. Team Leadership: Direct and mentor a team, fostering a high-performance culture within the OD and wider HR function. Culture & Engagement Lead the design of employee engagement initiatives and deliver results to senior stakeholders, partnering with business areas to create meaningful action plans. Leadership Development Create and oversee bespoke leadership programmes that equip managers at all levels of the organisation to lead through change, ambiguity and technical evolution. You'll need: Skills / Qualifications / Experience CIPD Level 7 or equivalent Strategic Thinking: The ability to see the "big picture" and translate corporate strategy into actionable people plans. Diagnostic Prowess: Skilled in using OD diagnostic tools and methodologies to identify organisational "pain points." Communication:Exceptional verbal and written skills, with the ability to simplify complex change concepts for a diverse workforce (from Field Technicians to office staff). Data Literacy: Ability to interpret HR analytics and engagement metrics to measure the ROI of OD interventions. Resilience: High emotional intelligence and the "grit" required to stay focused and positive during periods of high pressure. Proven OD Impact: Significant experience in a Senior OD role, ideally within regulated industry. Stakeholder Influence:Demonstrated ability to influence stakeholders at all levels through data-driven insights and persuasive communication. Project Management: Experience delivering high-impact projects on time and within budget in a fast-paced environment.Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits.What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: Starting from £60,000

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