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2x Executive Assistants (UK) – Oversight of Global PA Function Location: UK (Uxbridge / West London or Hybrid) Travel: Travel will be involved so only those able to meet this requirement are advised to apply Reporting to: CEO & COO Direct Report: Personal Assistant's (India – Navi Mumbai) Working Hours: UK business hours (flexibility required for cross-border coordination) About Keplin Group Limited Keplin Group Limited is a UK-based FMCG group operating a portfolio of 11 consumer brands across global markets. With growing international operations, the business requires structured, senior executive support to ensure leadership time, priorities, and execution are tightly managed across regions. Role Summary The Executive Assistant's (EA) will act as the primary strategic and operational support partner to the CEO and COO, while directly managing and overseeing the India-based PA. This role is not administrative only. It is a control, prioritisation, and governance role designed to ensure: • Executive time is protected, • Information flow is filtered and accurate, • Instructions are executed correctly across geographies Key Responsibilities Executive Support (UK-Led) • Own and control CEO & COO calendars, priorities, and scheduling strategy, • Act as first-line gatekeeper for UK leadership time, • Prepare briefing packs, agendas, summaries, and decision documents, • Anticipate leadership needs and proactively flag conflicts, risks, or gaps, • Manage sensitive and confidential matters with absolute discretion PA Oversight & Management (India) • Line-manage the India-based PA and set daily/weekly priorities, • Delegate tasks clearly and monitor execution quality and timelines, • Review outputs (emails, documents, itineraries, reports) before leadership exposure, • Ensure instructions from CEO/COO are interpreted correctly and followed precisely, • Coach, correct, and continuously improve PA standards and performance, • Act as escalation point where clarity, urgency, or judgement is required Coordination & Communication Control • Be the single point of coordination between:, • CEO / COO, • India PA's, • Senior leadership team, • Track all actions, follow-ups, and deadlines to closure, • Ensure no instruction, meeting action, or request is lost or duplicated, • Maintain structured logs, trackers, and priority lists Travel, Logistics & Planning • Own end-to-end executive travel strategy (UK & international), • Review and approve travel plans prepared by the India PA, • Ensure visas, itineraries, accommodation, and schedules are aligned to business priorities, • Oversee expense reporting accuracy and compliance Operational & Business Support • Support leadership with:, • Board and senior management preparation, • Cross-functional coordination, • High-priority initiatives and deadlines, • Maintain executive filing systems and structured documentation, • Ensure information is accessible, current, and decision-ready What Success Looks Like • CEO & COO are fully briefed, prepared, and uninterrupted, • Calendars reflect true priorities, not noise, • The India PA operates efficiently, confidently, and consistently, • Instructions are executed correctly first time, • Leadership trust the EA function completely Key Requirements Experience • 6–10+ years’ experience as an Executive Assistant supporting senior leadership, • Proven experience managing or supervising a PA or admin function, • Exceptional organisation, judgement, and prioritisation, • Strong leadership presence without ego, • Outstanding written and verbal English, • Ability to manage complexity, urgency, and confidentiality, • Bachelor’s degree (or equivalent professional experience) Why This Role Is Critical This position is the control centre of executive operations. The EA ensures leadership time is protected, decisions are supported, and the India PA function operates as an extension of the UK leadership office - not in parallel or in isolation.

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2026, AS VOTED BY OUR TEAM MEMBERS! No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. A WORLD OF REWARDS • Competitive annual salary ranging from £30,000 to £32,000 based on experience plus incentives • Smart uniform provided • Free and healthy meals when on duty • Grow your Career your next position could beas a Reception Manager or Assistant Front Office Manager • Personal Development programmes designed to support you at every step of your career • A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing () • Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) • Team Member Referral Program • High street discounts: with Perks at Work • Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days) • Discounted dental and health cover • Free Parking • Modern and inclusive Team Member's areas What will I be doing? As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Meet, greet and direct Guests who enter the lobby area Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations Manage, record and resolve promptly Guest or customer complaints Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget Maintain good communication and work relationships in all hotel areas Maintain staffing levels to meet business demands Attend all Reception meetings and Executive Lounge Meetings Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Assist with other departments, as necessary What are we looking for? Guest Relations Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous managerial experience in a customer service function An ability to listen and respond to demanding Guest needs Excellent leadership, interpersonal and communication skills Accountable and resilient Commitment to delivering a high level of customer service Ability to work under pressure Flexibility to respond to a variety of different work situations It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience in a customer service function or a similar role A passion for delivering an exceptional level of Guest service High level of IT proficiency EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay. Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company TPBN1_UKCT