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Retail Kiosk Promotions Part Time - Full time We're looking for confident, reliable individuals to join our team as Retail Verification Assistants. You’ll be working at a mid mall kiosk retail location in one of our locations across London in either Victoria , Wandsworth or Lewisham based within busy retail centres, approaching and helping members of the public go through a simple digital verification process using a futuristic piece of hardware. You must be willing and confident to continually approach people to get them interested in the project. You’ll guide users through a simple process, answer basic questions, and make sure they feel informed and comfortable throughout. Who This Role Is For • You’re confident speaking with people from all walks of life., • You’re comfortable using mobile apps, and basic tech., • You have an interest in digital technology and AI and Chat GPT is something your aware of., • Promotional experience Key Responsibilities • Welcome and engage visitors at the location, • Guide users through the verification process using a digital device, • Answer basic questions and ensure a smooth, respectful experience., • Set up and shut down the station as needed each day, • Handle appointment bookings and walk-ins, • Flag any technical issues or user concerns to the team lead What We’re Looking For • Strong communication and interpersonal skills, • Reliable, punctual, and well-presented, • Tech-savvy and confident using digital tools, • Able to work full or part-time, • Full-time or Part time (minimum of 3 days per week), during retail hours shifts will vary: Mon–Fri: 10am–6:00pm,Sat 10am-6pm,Sun: 10am–6pm (rotas will vary) What You’ll Get Training provided Uniform Opportunity to be part of a major global tech movement Experience working on an innovative project in a high-visibility retail location
At onefinestay, we believe in sharing exceptional experiences in the most exquisite homes. Join us on our mission to transform our guests' every moment into a cherished memory. The antidote to impersonal travel experiences. onefinestay combines luxurious private rentals in prime locations with exemplary services for both our guests and homeowners. Today, onefinestay boasts 3,500 homes, villas, and chalets spread across 40 of the world's most exclusive destinations. From chic apartments in London and beautiful beachside retreats in Turks and Caicos to charming farmhouses in Tuscany and beyond, we offer a diverse array of unique homes, villas and chalets. If you're passionate about delivering extraordinary experiences and making every moment unforgettable, we'd love to hear from you. Become part of a dynamic, collaborative team as we continue to redefine luxury travel and create lasting memories for our guests. Role purpose onefinestay is looking for a driven and enthusiastic Field Maintenance Technician to join our Property Management team and help keep our homeowners’ homes in tip-top condition for them, and of course, our valued guests. You will have a strong work ethic and be practical, efficient and adaptable. You take pride in doing a job thoroughly - and in record time. You will also know when to ask for help from our network of specialists, where required. You are always presentable and able to interact with a variety of different people, including our guests, homeowners and staff. The role being field-based, you must have excellent communication skills to ensure you are aligned with the office-based team and know when and what to flag to us. We communicate via mobile, messaging and our issue tracking ticketing system. We also need you to think on your feet; you will be our eyes and ears in our homes. onefinestay is a seasonal business and our peaks can be fast-paced but also rewarding. The candidate should be willing to go that extra mile and will at times need to roll their sleeves up and get on with it. That said we like to be flexible the other way, with other early finishes and flexible in days off. Duties and responsibilities • Working independently in the field: you will attend work in multiple homes across London each day., • You will be based out of our office near Covent Garden, • Completion of a wide range of basic maintenance tasks to include (but not limited to) plumbing, electrical work, carpentry WIFI/Audio-Video troubleshooting, general home repairs and decorating., • Install and assemble furniture, fixtures, shelving, lighting, and other household items, • Managing your daily workload, estimating time on the job and the costs of any necessary repair., • The ability to draw up complex quotes and sourcing parts/materials if needed., • Sending feedback from each job to the office team, including receipts for any materials purchased., • Accurate and timely admin in our expense management system, • Highlighting jobs where a specialist is required., • Flexing into other teams to support on discrete tasks dependent on business needs., • Supporting the manager and team on projects as required., • Safe and responsible use of company equipment within onefinestay guidelines, • Our business runs 365 days per year, so you will be expected to work some bank holidays and occasionally out of hours. Qualifications and experience • Excellent communication skills (fluency in written and spoken English);, • Previous property maintenance experience is essential., • You have basic plumbing, electrical, carpentry, joinery, painting and decorating skills (or at least a good number of these)., • Proven client-facing experience, impeccable manners, and a positive can-do attitude., • Excellent communication skills., • Confident in using an iPhone to manage daily work., • Basic IT skills., • Fluent in spoken and written English., • Impeccable record and references., • A driving license is essential; please notify us of any points you have when making your application., • The role is five days per week, 9 am – 6:00 pm, on a rotating shift basis, including some weekends. Benefits of working with us • 33 paid days off per year (includes bank holiday allowance), • Additional day off for your birthday each year, • Accor All Heartists card discounts, • Pension plan (employee and company contributions), • onefinestay will supply tools and company vehicle for this role
The Assistant Manager supports the daily running of Heroica Lounge, helping to maintain excellent service, streamline operations, and support staff performance. This role is key in upholding our quality standards and enhancing the overall customer experience, while working closely with the manager and business owner to meet key business goals. This is a hands-on role that includes working regular shifts alongside the team, including serving tables and supporting front-of-house operations. Key Responsibilities: 1. Operations & Quality Support • Assist in managing day-to-day operations, ensuring service runs smoothly., • Help maintain standards for food quality, hygiene, and health & safety., • Support with inventory checks, stock control, and liaising with suppliers., • Oversee the coordination of dine-in, takeaway, and delivery services., • Work regular shifts alongside the team to lead by example and stay close to daily operations. 2. Customer Experience & Reputation • Deliver excellent customer service and help resolve customer concerns., • Support initiatives to improve and maintain a 4.9-star Google rating., • Monitor reviews across Uber Eats, Deliveroo, and Just Eat and flag issues., • Help create a warm, welcoming environment for guests and delivery customers. 3. Sales Support & Promotions • Assist in implementing marketing campaigns, promotions, and events., • Help execute strategies to increase sales and online visibility., • Contribute ideas to grow delivery orders and enhance platform performance. 4. Cost & Inventory Awareness • Support cost-control efforts and monitor for unnecessary waste., • Help track usage of ingredients and manage portion control., • Understand and support the goal of keeping staff wage costs under 26% of revenue. 5. Team Support & Development • Help recruit, train, and supervise front-of-house and kitchen staff., • Foster team morale and help maintain a positive, productive environment., • Assist with creating fair and efficient staff rotas., • Provide feedback and on-the-job training to support team performance. 6. Compliance & Health & Safety • Ensure team members follow hygiene and safety procedures., • Support efforts to meet regulatory standards and prepare for inspections., • Promote our goal of becoming a Living Wage accredited employer. Requirements: • Previous experience in a supervisor or assistant management role in hospitality., • Strong communication and problem-solving skills., • Ability to support operational and financial goals., • Experience managing staff and handling customer issues effectively., • Familiarity with food delivery platforms is an advantage., • Willingness to work regular service shifts and lead from the front. What We Offer: • Competitive pay with opportunities for growth and bonuses., • A dynamic and supportive team environment., • A chance to be part of a growing, community-loved business., • Ongoing training and career development opportunities.
. Position: Premises Manager (Mediterranean Café / Violets) Overall Responsibility: To manage the licensed premises in full compliance with all legal obligations and to run the business efficiently and profitably. The Premises Manager has total day-to-day responsibility for compliance, staff, customer safety, financial performance, and operational planning. Licensing, Safety & Compliance (as already outlined) Licensing Act compliance (hours, alcohol with food, CCTV, Challenge 25, smoking limits, dispersal). CCTV operation and records available on request. Fire safety and health and safety checks (extinguishers, alarms, exits). Noise and nuisance management, including customer dispersal. Staff supervision, induction, and refresher training. Waste management and no use of unauthorised pavement furniture. Business & Financial Responsibilities Stock Control Order, receive, and store stock securely. Monitor daily/weekly stock usage, flag discrepancies. Conduct weekly stocktakes and report wastage. Expenditure & Cost Management Track all purchasing and supplier invoices. Authorise expenditure within agreed budgets. Identify opportunities to reduce costs without compromising compliance or quality. Sales & Profit Targets Monitor daily and weekly sales against agreed targets. Report revenue figures to ownership regularly. Ensure upselling of food and drink remains within licence conditions. Take corrective action if sales fall below target. Cash & Payments Supervise till operations and ensure accurate daily cashing-up. Prevent theft, fraud, or cash leakage. Ensure all card payments are reconciled. Planning & Business Growth Contribute ideas for promotions, menus, or events that remain licence-compliant. Create monthly plans for staffing, stock, and marketing. Forecast busy periods (e.g. Pride, Christmas, bank holidays) and prepare accordingly. Staff Management Prepare weekly rotas balancing staffing levels with budget. Approve timesheets and authorise overtime. Handle staff discipline in line with company policy. Customer Service & Reputation Ensure a professional and welcoming environment for all customers. Handle complaints effectively and log them. Monitor online reviews and implement improvements. Accountability The Premises Manager is the single accountable individual for both compliance and financial performance. Directly answerable to the Licence Holder for profit/loss, council for compliance, and staff for leadership. Any breach, loss, or failure in compliance is considered the Manager’s responsibility.
About the job Job Description Build robust and sustainable individual relationships with all levels of contact within the Customer organisation, with positive and pro-active Customer Engagement, acting as an ambassador for the company and covering all aspects of our group trading. Understand the company’s contractual deliverables ensuring customer expectations are met or exceeded through the delivery of a high level of customer service and compliance. Support in effectively implementing and communicating account plans and activities. Attend all (relevant) internal and external meetings with the client while acting as an interface between all internal functions – operations, health and safety, menu development and senior management to drive continuous improvement and innovation. Effectively use data in all aspects of the business and to drive objective decision making Oversee and ensure customer audits (direct or third party) are managed with all internal teams including the customers performance team. Ensure inventory for nominated lines is captured and discussed on a bi-weekly basis with the client, agreeing burn-off or write-off as appropriate. Ensure the timely distribution of customer instructions and other relevant information as required within the company monitoring internal teams acknowledge and implement the same. Ensure the timely investigation and response to all customer complaints, delays, and other incidents with service impact Assist the Senior Account Manager to ensure trials are coordinated with clear objective, success criteria and measurements. Capturing action points and coordinating corrective action plans and/ or commercial impact for presentation back to the client. Oversee and ensure the accurate performance data capture against contractual KPIs, flagging trends to Process Owners and Customer and Product director, especially around OTP and safety issues. Company Description Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress. Qualifications Strong airline industry experience or demonstrable relevant industry experience (catering, logistics, retail, hospitality, operational) Demonstrable account management / customer services experience Strong interpersonal skills to build good customer and group company relationships Good presentation and team leadership skills Passion for providing excellent customer service Basic Food Safety and Hygiene understanding Ability to think strategically and commercially Strong analytical and numeracy skills Process driven and comfortable with complex data requirements Developing skills in forward planning with experience of Project Management related work Proficient IT skills, including Microsoft Excel, Word, and PowerPoint – with an ability and/or willingness to learn other systems as required. Experience in Paxia system highly desirable. Effective communicator with excellent written and verbal communication skills in English. Additional Information We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including: Competitive salary based on experience Training and qualifications needed to perform your duty including Food Safety Qualifications Access to CIPD to expand your skills and knowledge Free on-site staff meals On-Site role Pension scheme Salary reviews in line with personal performance Opportunity to travel and work at DO & CO events nationally and internationally. Enjoy perks by referring your friends through our Refer a Friend Scheme A business where you can have a real impact, we’re not afraid of new ideas! The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status #docolondon Department: Account Management Language required: English. The company As a global powerhouse within the hospitality and airline industry, DO & CO is one of the most exciting and revered businesses across the globe. From the pit lane of the Formula 1, through the iconic restaurants & hotels of Vienna and Munich, to the culinary delights served at 37,000 feet, DO & CO offers anyone joining an incredible journey to the top. At DO & CO luxury and elegance are at the forefront of everything we do. Our secret to success lies in the unwavering dedication of our staff members, who are passionate hosts committed to ensuring that each and every one of our guests feels welcomed, comfortable, and well-cared for. Whether you are traveling for business or leisure, our team is always ready to go above and beyond to provide you with the highest level of service and attention to detail. With a reputation for flexibility, personal service, and exceptional product quality, DO & CO is synonymous with luxury and elegance. Our commitment to excellence is evident in every aspect of our business, from the quality of our products to the excellence of our service. Our employees are the heart of our brand, and it is their exceptional dedication, love for detail, and adherence to our service-oriented principles that make DO & CO truly unique and unmistakable in the marketplace.