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We’re partnering with a fast-growing, boutique digital agency that helps ambitious SMEs scale through smart, data-led marketing. They’re now looking for a Senior Account Manager/Account Director to join the team and take a leading role across client delivery, strategy and agency operations. The client is open to both full-time applications and candidates looking to work part-time on a 3 days per week basis. This is a senior, hands-on role where you’ll own key client relationships, including a flagship multi-location food brand, while also contributing to how the agency grows and evolves. The role In this role, you’ll sit at the heart of client delivery and agency operations. You’ll be responsible for: • Leading strategy and day-to-day management for a flagship food sector client, focused on driving footfall and sales, • Managing a wider portfolio of B2B and B2C accounts, ensuring performance targets are met, • Overseeing complex, multi-channel campaigns across paid media, social and SEO, • Coordinating internal teams and specialist partners to deliver work on time and on brief, • Supporting Directors with process improvement, new business activity and client onboarding What we’re looking for This role would suit someone who enjoys combining strategy with execution. Ideally, you’ll bring: • 5–7+ years’ experience in a digital or marketing role, inhouse for a brand, or agency side, • Experience driving footfall or sales for retail, hospitality or multi-location brands, • Strong project and account management skills, comfortable managing multiple stakeholders, • A solid understanding of paid media, social and SEO, with an integrated mindset, • Confidence presenting strategy, insights and performance to senior stakeholders Why apply? This is a chance to step into a senior role within a growing agency where you’ll have genuine ownership, influence and visibility. You’ll work remotely with flexible hours, be trusted to shape how things are done, and play a meaningful role in the agency’s next phase of growth, all within a collaborative, supportive team that values initiative over hierarchy. Location This role follows a hybrid working pattern, with at least one day per week based in the Hertfordshire office. You’ll need to be able to travel to the office, making the role commutable from Watford and surrounding areas, including St Albans, Hemel Hempstead, Hitchin, Harpenden, Welwyn Garden City, Stevenage, Letchworth, Hatfield, Borehamwood, and other parts of Hertfordshire, as well as nearby areas of Buckinghamshire, Bedfordshire and North London. Please include your current or preferred location, salary expectations, and notice period when applying. CVs in Microsoft Word format are preferred (avoid textboxes or images to ensure accurate matching). We are committed to equality, diversity, and inclusion, actively promoting diversity across all minority groups to create workplaces where everyone feels valued, respected, and empowered. Kin Collective Recruitment Ltd is acting as a recruitment agency for this vacancy in accordance with the Employment Agencies and Employment Business Regulations.

Responsibilities The Enterprise (or Aon) Client Leader within the Insurance Vertical leads Aon’s relationships with key insurance sector clients, ensuring strong understanding of the industry and client needs. The role focuses on aligning Aon’s capabilities to client priorities, driving business results, managing key decision‑maker relationships, and supporting cross‑solution collaboration. The ECL/ACL oversees pipelines across ReSol, CRS and HC, promotes solid understanding of Aon’s offerings, and encourages proactive jeopardy management. They also ensure client engagement in flagship Aon events and represent Aon across industry forums. Key skills include deep insurance industry knowledge, strong executive‑level relationship management, business and financial competence, strong communication skills and internal collaborator management, and consulting capability. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed. This role provides the opportunity to lead complex, multi‑geography client relationships across Aon’s solution lines, creating meaningful impact by shaping client strategy, driving growth, and collaborating with senior internal and external stakeholders. • Deep knowledge of the insurance industry and client market environment, • Ability to build and maintain senior‑level client relationships, • Strong business, strategic and financial competence, • Consulting skills and ability to identify and articulate client challenges Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email #LI-IN1

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