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  • Reservations Agent
    Reservations Agent
    11 hours ago
    £15.5–£17 hourly
    Full-time
    London

    Join our dynamic team at Firmdale Hotels and embark on a journey with us at the prestigious Charlotte Street Hotel. We're seeking a vibrant Reservations Agent to elevate our guest experience to new heights. If you're a confident communicator with a passion for impeccable service, this role is tailor-made for you. At Firmdale Hotels, we pride ourselves on delivering exceptional service, and as a Reservations Agent, you'll play a pivotal role in upholding our reputation. Working alongside our esteemed front office team, you'll be the first point of contact for guests, ensuring every interaction is infused with warmth and professionalism. Responsibilities: • Be the face of our hotel by providing personalised service to guests, exceeding their expectations at every touchpoint., • Master all aspects of our hotel rooms and facilities, enabling you to confidently advise guests and external agents on rates and packages., • Thrive in a collaborative environment, contributing your energy and expertise to our cohesive team., • Demonstrate meticulous attention to detail in managing reservations, ensuring accuracy and efficiency., • Engage with guests and colleagues with clarity and warmth, creating a welcoming atmosphere for all. What you Need: • Previous experience as in reservation required, • A keen willingness to collaborate and support your colleagues., • Dedication to delivering exceptional service with a smile., • Reflect our commitment to excellence through your professional appearance., • A meticulous approach to your work, ensuring nothing slips through the cracks., • Experience using Opera system, • Bring your passion for hospitality to work every day, energising those around you. What We Offer: • Hourly rate of £15.50 - £17.00 per hour inclusive of service charge., • Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching., • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Complimentary meals on shift, • Referral bonus scheme for recommending top talent, • Flexible scheduling without split shifts, • Dry cleaning service for work attire and discounted personal dry cleaning, • Enhanced holiday allowance based on length of service, • Season ticket loan for convenient commuting, • Ongoing training, professional development, and fully funded English lessons, • Regular social events, team activities, and fitness sessions, • Benefits like cycle to work scheme and annual long service awards, • One allocated paid day per year for volunteering work, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • And much more!! Why join Firmdale Hotels? Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design. We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades: • Proud winners of The Times Best Places to Work for both 2024 and 2025, • The Kings Award for Enterprise 2024 for outstanding contribution to International Trade, • Manager of the Year – Helle Jensen – Cateys 2024, • Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024, • Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024, • Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast Award 2025, • Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025, • Dorset Square Hotel – AA Breakfast Award 2025, • Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel – Two Michelin Keys 2024, • Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024, • Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award, • Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024, • Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world, • Whitby Hotel, Crosby Street and Warren Street - Michelin keys, • Number Sixteen - Best Boutique Hotels in London, The Times, 2024. You can see a full list of our awards and accolades here: If you are ready to embark on an exciting journey with Firmdale Hotels and contribute to our tradition of excellence in hospitality, we'd love to hear from you! Apply now to join our passionate team and be part of something extraordinary. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. *In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

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  • General Manager
    General Manager
    2 months ago
    Full-time
    Barnet

    Job Description: Job Title: General Manager Location: Fuel Bar Cockfosters, EN4 Salary: £29,000 per year Hours: 37h The Opportunity We are looking for a strong, reliable General Manager to take full ownership of the day to day running of Fuel Bar Cockfosters. This is not a standard café manager role. You will be trusted to run the shop, lead the team, and maintain high standards without constant input from the owner. If you’re someone who takes responsibility, leads from the front, and can keep a business running properly, this role is for you. About Us Fuel Bar is a fast-paced coffee and fitness-based environment serving high-quality coffee, shakes, and fresh food. We have a strong base of regular customers and gym members. The environment is energetic, social, and standards-driven. We expect consistency, reliability, and a high level of accountability. Your Working Days & Hours This is a structured, set rota: (31h 30min) • Monday: 6:15am–2:30pm (1h unpaid lunch) = 7h 15m, • Tuesday: 6:15am–2:30pm (1h unpaid lunch) = 7h 15m, • Thursday: 9:00am–5:00pm (1h unpaid lunch) = 7h, • Saturday: 10:00am–3:00pm = 5h, • Sunday: 8:15am–4:30pm 1h unpaid lunch)= 7h 15min (3h 15m ADMIN) Flexibility is required to support the business when needed. The Role You will be the operational lead on-site and responsible for running the business day today. You are expected to: • Run the shop without relying on the owner, • Manage the team and maintain standards, • Make decisions and solve problems independently, • Keep the business organised, efficient, and consistent This is a hands-on role. You will be working on the floor daily, not just managing from the side. Key Responsibilities • Take full ownership of daily operations, • Lead, manage, and hold the team accountable, • Create and manage staff rotas and ensure full coverage, • Maintain high standards of coffee (dial-in, consistency), • Oversee food prep and daily execution, • Manage stock, ordering, and suppliers, • Handle issues independently (equipment, staff, service), • Maintain a clean, organised, and efficient workspace, • Deliver a strong and consistent customer experience, • Monitor performance and identify ways to improve the business What We’re Looking For Apply only if you meet the following: • Experience in a café or hospitality management role, • Strong barista skills (dial-in, consistency), • Confident running shifts and managing a team, • Able to work independently and make decisions, • Highly reliable, organised, and proactive, • Comfortable with early mornings and weekend work We are looking for someone long-term who wants to take ownership and grow with the business. What We Offer • £29,000 salary, • Free gym access, • Staff discounts on food and drinks, • A structured role with real responsibility, • Support from the owner without micromanagement, • A family-built environment connected to Athletic Development Club (ADC) a private members personal training gym, • A premium, community-driven setting , not a high-street chain, • Opportunity to build relationships with a loyal client base and regular members, • A more personal, familiar working environment where you get to know customers properly Additional Benefits As part of the role, you will also be expected to promote ADC (Athletic Development Club) to customers and members. Referral Bonus: • £100 for every client who signs up for 2 sessions per week, • £50 for every client who signs up for 1 session per week Bonuses are paid monthly once sign-ups are confirmed. Important This role requires someone who takes responsibility and can run the business day-to-day without constant direction. If you are looking for a short-term role or something less hands-on, this is not the right fit. Apply **If you’re genuinely interested, follow us on Instagram Job Types: Full-time, Permanent, Fixed term contract Benefits: • Casual dress, • Company events, • Company pension, • Discounted or free food, • Employee discount, • Free parking, • Gym membership, • Referral programme, • Store discount Ability to commute/relocate: • Cockfosters: reliably commute or be willing to relocate with an employer-provided relocation package (required) Experience: • Management: 1 year (preferred), • Barista: 1 year (required) Location: • Cockfosters (preferred)

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