Assistant Night Manager - Hilton Liverpool
4 days ago
Liverpool
Assistant Night Manager - Hilton Liverpool WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. Annual Salary £30,000 A WORLD OF REWARDS • Smart uniform providedandlaundered, • Free and healthy meals when on duty, • Grow your Career your next position could beas a Front Office Supervisor/Team Leader, • Personal Development programmes designed to support you at every step of your career, • A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing (, • Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets), • Team Member Referral Program, • High street discounts: with Perks at Work, • Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days), • Discounted dental and health cover, • Discounted Taxi when public transports stop running, • Oversee the entire Front Office operation to maintain high standards, • Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement, • Serve as a point of contact for regular and important Guests, • Complete Night Audit duties, • Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities, • Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy, • Represent the Night Manager and other senior managers in their absence, taking full responsibility of the hotel, • Act in accordance with all security and emergency procedures and manage the instigation of these, as required, • Compile adequate handover to Early staff / Duty Manager, • Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts, • Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, • Act in accordance with policies and procedures when working with front of house equipment and property management systems, • Conduct Health and Safety Checks and Night Walks, • Previous supervisory experience in Front Office within the hotel, leisure or retail sector, • Competent level of IT proficiency, • Excellent leadership and management skills, • Commitment to delivering a high level of customer service, • Ability to work under pressure, • Excellent grooming standards, • Positive attitude and good communication skills, • Flexibility to respond to a variety of work situations, • Previous experience in the hotel industry, • Previous experience with Front Office Management Systems