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  • General Manager
    General Manager
    4 days ago
    £40000–£50000 yearly
    Full-time
    London

    Whelans is a vibrant, welcoming pub company known for great quality food and drink, warm hospitality, and a buzzing atmosphere. We’re committed to creating memorable guest experiences and fostering a positive, motivated team culture. As we continue to grow, we’re looking for an exceptional General Manager to lead one of our venues to its next chapter. The Role As our General Manager, you will be the driving force behind the pub’s success. You’ll oversee all day-to-day operations, manage and inspire your team, deliver outstanding customer service, and ensure strong commercial performance. Key Responsibilities • Lead, motivate, and develop a high-performing front- and back-of-house team, • Maintain exceptional standards of service, cleanliness, and guest satisfaction, • Oversee stock management, ordering, and cost control, • Drive sales and profitability through great hospitality and local marketing initiatives, • Ensure compliance with licensing laws, health & safety, and company policies, • Recruit, train, and schedule staff effectively, • Manage budgets, P&L performance, and financial reporting, • Build strong relationships with guests, suppliers, and the local community About You We’re looking for a confident, hands-on leader with a passion for hospitality and people. You will have: • Proven experience as a General Manager or similar role in a pub, bar, or hospitality venue, • Strong leadership and communication skills, • A commercial mindset with experience hitting KPIs and driving revenue, • A calm, positive attitude under pressure, • A genuine passion for creating memorable guest experiences, • Excellent organisation and problem-solving abilities, • Personal licence (desirable)

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  • Hotel Manager £55000 - £60000 Yearly
    Hotel Manager £55000 - £60000 Yearly
    1 month ago
    £55000–£60000 yearly
    Full-time
    Richmond

    We are a small 60 Bedroom 4 star boutique hotel known for warm hospitality, exceptional service and unique design. Our guests value personalised experiences, comfort and attention to detail. We are looking for a hands on and dynamic Hotel Manager to lead our dedicated team through example and uphold our reputation for excellence. Position Overview As Hotel Manager you will oversee all day to day operations, ensuring a seamless guest experience, efficient team management and strong financial performance. You'll be hand on, leading by example and fostering a culture of hospitality, teamwork and continuous improvement. Key responsibilities • Over see all hotel departments including front office, housekeeping, F&B, maintenance and guest services., • Maintain the highest standards for guest satisfaction, cleanliness and service quality., • Manage budgets, forecasts and financial performance to achieve revenue and profit targets., • Recruit, train and motivate staff to deliver consistent and exceptional service, • Monitor occupancy rates, pricing strategies and market trends to maximise revenue in collaboration with sales/ marketing., • Ensure compliance with Health, Safety and licensing regulations., • Handle guest feedback and resolve issues promptly and professionally., • Maintain supplier and contractor relationships, overseeing purchasing and inventory control., • Report regularly to ownership on performance Requirements • Minimum 3-5 years of hotel management or senior supervisory experience , ideally in a 4 star or boutique environment, • Strong leadership and interpersonal skills with a hands on management style., • Excellent organisational, communication and problem solving abilities, • Sound knowledge of hotel systems (PMS, booking platforms), • A passion for guest service and attention to detail, • Flexibility to work evenings, weekends and holidays as required Preferred qualifications • Diploma or Degree in Hospitality Management or related field, • Experience with boutique or Independent hotel operations., • Knowledge of local tourism and events market Competitive salary £55 - 60K depending on experience

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