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Conifer is looking for an experienced, professional and customer-focused Hotel Receptionist to join the team at a prestigious 4-star hotel located on the Royal Victoria Dock, E16. The Role As a Hotel Receptionist, you will be responsible for providing a welcoming and professional first impression to guests, ensuring a smooth and efficient front desk operation. Key Responsibilities • Welcoming guests and managing check-in and check-out procedures., • Handling guest enquiries, requests and complaints professionally., • Managing reservations and updating guest information., • Answering telephone calls and responding to emails., • Ensuring a high standard of customer service at all times., • Working closely with other hotel departments to ensure guest satisfaction. Requirements • Strong previous experience in a hotel reception role is essential., • Excellent communication and customer service skills., • Good working knowledge of the *OPERA system* is essential., • Experience with Mews or other hotel property management systems would be beneficial but is not essential, as training can be provided., • A professional, friendly and organised approach., • Flexibility and the ability to work as part of a team. Working Hours & Pay • Position: Full-time, • Working pattern: 5 days per week, • Shift: 09:00–17:00, • Pay rate£13.26 per hour, • Location: Royal Victoria Dock, E16 If you have solid hotel reception experience and are passionate about delivering excellent guest service, we would love to hear from you! Apply now and become part of the Conifer team!

• Check-in, • Check-out, • Emails, • Answering phone calls, • Audit, • Dealing with guests request and complaints, • Liaise with other departments and management

• Handle bookings and enquiries for The Listing and Greenwich Tavern., • Use computers and Microsoft Office confidently for day-to-day administrative tasks., • Communicate with customers professionally, demonstrating excellent telephone manners., • Produce clear, accurate written communication in excellent English.

oin our dynamic team as a Receptionist/Administrator and become the welcoming face of our organization! In this vital role, you will be the first point of contact for visitors and callers, ensuring a positive and professional experience. Your organizational skills and attention to detail will keep our office running smoothly, supporting daily operations with efficiency and enthusiasm. This paid position offers an exciting opportunity to develop your administrative expertise in a lively, supportive environment. Accounting Knowledge & Training Although this role is primarily reception-based, the successful candidate will also be expected to have some basic knowledge or understanding of accounting and bookkeeping. Experience in accounting would be an advantage, but it is not essential. We are happy to provide training and support to the right candidate who is willing to learn and develop their accounting knowledge alongside their reception responsibilities.

Be you. At work. Here at Locke, we create spaces where you can be you – and we don’t just mean our design-led aparthotels. From front desk to back office, on-the-ground to behind-the-scenes, our team makes Locke what it is. Forget demographics: we’re building a community of the culturally curious. The forward-thinking. The ever-questioning. Locke is growing. With new openings across the UK and Europe coming up, we’re at an exciting time in our young life. Want to get stuck in? Roll up your sleeves and let’s go. We're looking for a Food & Beverage Supervisor to join our team at Locke at Broken Wharf, London. JOB OVERVIEW To co-operate and work with departmental colleagues and team members across the business, carry out tasks as designated and manage the day-to-day practical aspects of customer service in an organised, structured and professional way. The F&B Supervisor leads the team on shift from the front, coordinates with the kitchen and bar teams, provides high standards of customer service and product quality, handles customer complaints, and ensure compliance with health and safety regulations. To carry out all tasks and procedures in line with statutory requirements and ensure that customer service is provided in line with the business and performance objectives of the Hotel. DUTIES AND RESPONSIBILITIES Service Delivery: Creating tell-your-mates experiences that makes guests want to keep coming back. Lead, coach, and encourage the F&B team in taking responsibility for service standards. Welcoming guests, directing them to their tables, and ensuring a clean and inviting space. Presenting menus, answering questions about dishes and beverages, and accurately record orders. Delivering food and beverages promptly and efficiently, ensuring proper presentation and temperature. Be a system specialist on Mews POS able to upload and edit product and pull reports as necessary. Refill drinks, clear used plates, and maintain a clean and organised dining area. Process payments, whether by credit card or room charging. Supervise seamless daily operations, balancing efficiency with high service standards. Delegate effectively so everything runs smoothly Monitoring customer satisfaction, interacting with guests, and addressing complaints or concerns promptly. Follow company policies and procedures to ensure that customer service processes run smoothly and the customer is satisfied. Liaise with other departments such as operations, reservations, and finance to ensure issues are resolved efficiently and within agreed service level agreements. Oversee guest satisfaction - seek feedback to continuously improve service delivery. Execute relevant cost control measures while maintaining a premium guest experience. Identify upselling opportunities and present them to the team. General Operations & Team Support: Work flexibly across multiple areas depending on business needs. Support events, activations, and lifestyle programming. Ensure public areas remain clean, inviting, and on-brand. Maintain a positive, supportive, and inclusive team environment. Follow all hotel policies, safety procedures, and brand standards. Other: While this job description is intended to be an accurate reflection of the duties involved with this position, the company reserves the right to add, remove or alter duties when business need dictates. REQUIRED KNOWLEDGE, SKILLS & EXPERIENCE FOR THIS ROLE Qualifications: A High School diploma or equivalent qualification is desirable. Experience: Similar relevant experience at a supervisor or senior server level in a food and beverage service environment. Demonstrated ability to deliver excellent customer service and ensure guest satisfaction Experience with inventory control and stock management is beneficial. Excellent communication and interpersonal skills are vital for interacting with employees, customers, and other departments. Skills: Motivating, training, and supervising employees to achieve operational goals and maintain high standards. Effectively organising and prioritising tasks, especially during peak hours. Addressing employee issues and customer complaints in a calm and professional manner. Understanding budgeting, inventory control, and cost management. Tracking inventory levels, ordering supplies, and minimising waste. Adjusting to changing demands and environments and being flexible in their approach.