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As DO & CO Lounge Manager you are responsible for the day-to-day operations of one of our Lounges. The role will include overall management of all personnel in the Lounge such as Food and Beverages Finance and the handling of external clients. The Lounge Manager will regularly ensure our customers expectations are exceeded and ensure quality management through consistent weekly meetings with all teams. We are looking for someone who has great leadership skills is a great team player and will enhance the Lounge operation by upskilling the team and continuing to maintain a culture of excellence that is delivered day in and day out • Plan manage lead deliver and present the food and beverages as per the food specification, • Manage guide and coach the assigned staff to ensure an efficient operation of the Lounge, • Manage and lead the Lounge team which will include Lounge Hosts Lounge Front of House Lounge Chefs and Lounge Supervisors. Ensuring the rota is completed staff training and operational management needs and requirements. Also to supervise the work completed to operate the lounge., • Delivery of training of all Lounge employees, • Ensure the quality of food and guest services. Hygiene cleanliness and tidiness of all service areas achieve customer satisfaction., • Interacting with Lounge members whenever possible and appropriate to ensure they are the heart of the operation., • Manage compliance across the Health and Safety and Food Safety operations, • Continually bring added value to the contract through innovation and pro-activeness, • Complete monthly reports for the client, • Provide solutions to operational airport challenges, • Financially manage the contract. Work towards achieving financial and non-financial targets, • Manage staff performance through regular one-to-one meetings and appraisals, • Attending meetings with Senior management ensuring policies are in place to manage and contract stock levels., • Constantly analysing business trends and competitors to provide the best customer experience to our guests., • Managing any employee relations issues within the team, • Precise and accurate reporting to the Executive Team and Head Office, • Taking responsibility for all your actions support your team and celebrate successes as a family Qualifications : • Role model ability leading a team ready to roll up your sleeves and do what is needed to provide the best service with a problem-solving mentality, • Experience in delivering and running a 5 star service operation, • Food and Beverage experience is essential, • Passion for high-end cuisine love for food and motivation to deliver exceptional service, • Well presented professional individual with a can-do positive attitude that indulges in team success, • The ability to be a positive change champion for DO & CO identifying key impact areas and priorities and supporting change programmes and strategies, • Meticulous attention to detail and data driven with the ability to influence different departments to suggest implement and track DO & CO standards, • Build strong relationships with colleagues mentoring and motivating creating a team spirit encouraging them to be at their best, • You are a clear and engaging communicator strong written and verbal English and will use a variety of methods to keep the team well informed, • Flexible in the way you think making decisions efficiently and handling change to ensure everything we do is right for our partners and the DO & CO family, • Have a great understanding and working knowledge of your department and be the expert in delivering practical actions for its improvement by taking a hands-on approach Additional Information : We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team you will have access to a range of benefits including: • Competitive salary, • Enjoy perks by referring your friends through our Refer a Friend Scheme, • Save money and time with On-Site Free Meals, • Expand your skills and knowledge through our in-house training opportunities., • A business where you can have a real impact were not afraid of new ideas!, • Genuine career development opportunities both nationally and internationally #docolondon Remote Work : No Employment Type : Full-time Key Skills Culinary Experience,Restaurant Experience,Food Preparation Experience,Time Management,Customer Service,Hotel Experience,Taleo,Hospitality Experience,Barista Experience,Bartending,POS,10 Key Calculator Experience: years Vacancy: 1

Temporary Front of House & Goods-In Support - £14.Location: Tolworth (Minutes from the station).Start: ASAP - End of February possibly longer.My client is a well-established FMCG organisation with a fantastic reputation and a vibrant, modern working environment.Based just a short walk from the stat

Job Description: A great opportunity has raised within Satair UK (an Airbus Service Company) to develop yourself and your career. We are looking for an enthusiastic and passionate person with a technical mind-set. Is that you By joining the Operations team of Satair UK you will be able to develop technical and customer services skills while playing a key role in our Maintenance Component Organisation. What this job is: As a technical apprentice you will at the core of our operations. Participating in the end to end process for Batteries maintenance. Key responsibilities: as part of the team you will support on: * Front line customer support * Continuously liaise with clients to coordinate forecast to plan against current manpower * Continuous communication with workshop staff & instruct as necessary * Distributing technical Quotations & periodic follow up * Producing all workshop shipping documentation and arrangement shipment as per customer requirements * Invoicing of all workshop orders * Generate reports on a daily /monthly basis (internal/external) * Responsible for controlling warranties logs * Handle resolve & communicate customer complaints * Liaising with accounts to chase overdue payments * Assist in workshop activities during staff shortages * Servicing pricing negotiations (Small Businesses) * maintaining an organise and up to date the Workshop data management system * Distritute communications to the team of changes on process and domentation * Adhoc duties SKILLS & ABILITIES YOU WILL LEARN: * SAP Super User (ERP Repair) * Known Consignor Status 1-7 (Training provided by the company) * Career path as Certifying Satff * Part 145 accreditations WHAT WE ARE LOOKING FOR * * Must be computer literate Knowledge of excel required and Google environment * Must be able to work under pressure and own initiative * Must be decisive accurate and dependable * Excellent communication skills with clear spoken English. * Able to work flexibly within a team asking for & giving support as needed. * Able to follow procedures & instructions. * Able to demonstrate a good understanding of health & safety. * Able to understand the importance of being punctual & the impact that absence has on the effectiveness of the team. About us: Satair UK is part of the Satair Group (an Airbus Services Company) with more than 1100 employees globaly in more than 10 locations worldwide. For more information please check out this youtube video or have a look in the company link below. * * * * * * *

The Lounge Senior Supervisor will be responsible for the day to day running of the operation of the Qatar Lounge at Heathrow Airport. You will be responsible for managing the execution direction and coordination of all lounge operating procedures. This can include but not be limited to organizing schedules liaising with other departments and suppliers. As the Lounge Senior Supervisor you will ensure staff are aware of the role expectations and what their duty entails. You will play a major part in supporting leading and delivering exceptional food and service maintaining the high reputation of DO & CO with our partners. You will always aim to be a great leader enjoy taking full responsibility for your actions and encourage team success. We are looking for someone who is good at building great partnerships with our client Qatar Management Team on site and DO & CO family at our DO & CO unit. • To supervise lounge staff and ensure that they provide high quality products and service to passengers while being the main point of reference for Qatar staff as well as guests in the event of remarks suggestions and complaints, • To take ownership on your shift to ensure the staff keep the lounge well-stocked and clean in line with specification, • Deliver excellent customer service with an in-depth knowledge of our products and services, • Grooming as per standard wearing your uniform with pride. Engaging with guests and ready to go the extra mile with a smile. Proactive and professional when taking food orders and serving food/beverages. Assisting with any ad-hoc duties when required, • Plan manage lead deliver and present the food and beverages as per the food specification, • Manage and lead the Lounge team which will include Lounge Hosts Lounge Front of House and Lounge Chefs., • Supervise the work completed to operate the lounge, • Ensure the quality of food guest services. Hygiene cleanliness and tidiness of all service areas achieve customer satisfaction, • Support the Qatar Lounge Manager with staff performance through regular one to one meetings and appraisals, • Taking responsibility for all your actions support your team and celebrate successes as a family, • Check with passengers to ensure that they are enjoying their meals and immediately follow up on any issues queries or complaints, • Describe and recommend wines and spirits to passengers, • Anticipate customers needs by proposing additional meals or drinks, • Check preparations for the next day by the end of the night shift and instruct the team to do additional tasks in case the preparations do not meet the requirements, • Coordinate and plan production to ensure a full buffet throughout the day but avoid wastage at the end of he day by over-production, • Communicating with staff regarding shift plan changes or extended work hours due to flight delays, • Write an informative shift report at the end of each shift summarizing important events and occurrences during the shift, • Submit any other necessary paperwork to Qatar or DO & CO contacts on a daily basis as instructed by the Lounge Manager, • To uphold all Health and Safety EHO accident reporting and other mandatory training schedules are fully adhered to and records completed are up to date, • To be responsive to and organize roster changes communicating any changes to the relevant staff in a timely manner appropriately and updating payroll as required, • Willingness to help other team members wherever possible and to understand the flexibility required when business levels peak, • To undertake any reasonable requests made of you by the company including flexibility in hours location and responsibilities Qualifications : • Must have previous experience in a similar role, • Passion for food and motivation to deliver exceptional service, • Well presented professional individual with a can-do positive attitude that indulges in team success, • Strong dependable leader that will happily join and assist the team to maintain the high DO & CO standards at any given moment, • You will be someone with great communication skills written and verbal English and works well in a team while being ready to roll up your sleeves and do what is needed to give our partners great service, • Flexible in the way you think making decisions efficiently and handing change to ensure everything we do is right for our partners and the DO & CO family, • Energy and drive to deliver results beyond expectations and have a problem-solving mentality, • Flexibility in regards to your work availability is essential as the Lounge operates 7 days a week including evenings weekends and public holidays., • Right to work in the UK Additional Information : We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team you will have access to a range of benefits including: • Competitive salary, • Enjoy perks by referring your friends through our Refer a Friend Scheme, • Save money and time with On-Site Free Meals, • Expand your skills and knowledge through our in-house training opportunities., • A business where you can have a real impact were not afraid of new ideas!, • Genuine career development opportunities both nationally and internationally #docolondon Remote Work : No Employment Type : Full-time Key Skills Culinary Experience,Restaurant Experience,Food Preparation Experience,Time Management,Customer Service,Hotel Experience,Taleo,Hospitality Experience,Barista Experience,Bartending,POS,10 Key Calculator Experience: years Vacancy: 1

About the Role: Welcome to the dynamic world of BYD! We are seeking a Dealer Payments Specialist within our Sales Operations team to be a vital part of our growing team within the BYD family. As a member of the passenger car division you will play a key role in propelling our expansion and solidifying our presence in the UK providing our retailer partners with industry-leading service levels and customer excellence at the front of everything we do daily The position is office-based in Uxbridge in West London and will report to our Head of Operations working within the sales operations team. With the recent launch of our new vehicles last year we anticipate a thrilling and growth during 2025 and beyond. As a Dealer Payments Specialist at BYD you will have the opportunity to be part of a team shaping the future of sustainable transportation and be an integral part of the exciting journey ahead. Be part of the fast-growing Automotive Brand in the World! Main Tasks and Responsibilities include but are not limited to: • Oversee end-to-end dealer payment process across multiple business areas ensuring accuracy efficiency and compliance., • Provide timely and precise responses to dealer inquiries maintaining a high standard of customer service and support., • Act as the primary liaison for retailers addressing all payment-related queries resolving discrepancies and ensuring smooth transactions., • Collaborate with internal teams including finance and sales to streamline payment processes and improve workflow efficiency., • Maintain accurate records of dealer transactions ensuring data integrity and compliance with company policies., • Proactively identify and implement process improvements to enhance operational efficiency reduce errors and optimise payment cycles., • 5 years of experience in a finance or dealer payment type role may this be within a dealer group or fleet/rental or OEM Background., • Strong organisational and analytical skills with the ability to manage multiple priorities., • Proficiency in the Microsoft Office suite (Excel)., • Strong interpersonal skills and effective communication abilities., • Enjoys working as part of a team making a positive impact., • Highly organised and capable of managing multiple tasks concurrently., • An automotive background such as working for a national sales company of new vehicles or a large dealer group is a bonus., • Only Applications from people eligible to work in the UK will be accepted., • Office-based role (5 days a week) in BYDs new state-of-the-art and modern offices in Uxbridge Middlesex West of London (please ensure your daily commute is manageable before applying). We offer: • Performance and experience-based competitive remuneration, • Scottish Widows workplace pension, • Commuting Allowance, • Car Salary Sacrifice Scheme, • 25 days paid holidays public holidays., • Department & company-wide team building events. Key Skills Financial Services,Information Technology,Cost Control,Corporate Risk Management,Law Employment Type : Full Time Experience: years Vacancy: 1

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