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Job Title: Gas Supervisor Location: Kent / Cornwall Working Hours: Monday to Friday / 45 hours per week Salary: £55,227.80 per annum + 5% SLA Job Purpose: The HVAC Supervisor is crucial to the delivery of PPM, Reactive and testing workstreams whilst supporting with technical assistance to all maintenance teams across the estate. This role will require you to supervise, influence and build strong working relationships with the customer, internal teams and regional HVAC Engineers. The role is responsible for effectively planning and leading HVAC teams to ensure all services are completed to the agreed standard and comply with all regulatory and company standards. This role is also responsible for overseeing all technical standards within the operation. You will be the technical expert and key account holder for FGas ensuring maintenance of our obligations to ensure our ongoing membership, in addition you will support and guide engineers through any training. The requirement to manage a budget and service delivery in a cost-effective manner is critical whilst ensuring compliance with customer and company Health & Safety requirements at all times Key Accountabilities: • Represent the company in a professional manner at all times and develop a good working relationship with the Site and Maintenance Technicians and the customer’s employees., • Ensure that all sites are covered for maintenance services, including Reactive and PPM., • Provide technical support and coaching to Regional Site & Maintenance Technicians., • Ensure under performance on KPI’s is understood and action plans are in place to drive improvement., • Support the Divisional Account Manager on all technical, people and FM process issues., • Provide cover for Divisional Account Manager during times of absence, holidays and meetings., • Complete specified reports and compliance documentation and take action on any issues raised, • Audit FM documentation and action on any non-compliance issues., • Deal promptly with all Help Desk calls and ensure that the issues are resolved effectively, escalating where necessary to the appropriate management level., • Regularly communicate with the customer on all FM activity., • Compliance with all of City policies and procedures., • Participate in the recruitment and selection process of Technician vacancies., • Comply with health & safety legislation and Company processes, • Carry out any reasonable management request. Financial Responsibility: This role is responsible for Identifying and delivering business development opportunities within the budget to fund additional services to the customer. Managing all capital plans and projects jointly with the Customer and designated Managers, ensuring they are scoped and completed to specification within budget to optimise value and service delivery. People Responsibility: This role is currently responsible for managing a technical team consisting of experienced Regional Store Technician and Regional Maintenance Technicians. As the business grows, the team size may increase accordingly. Knowledge, Skills and Abilities: • Ability to maintain and repair a range of electrical and mechanical equipment, e.g. fans, pumps and compressors, • A working knowledge of the maintenance service within the FM industry is essential, with previous working knowledge of a multi-client contracted environment being desirable; and PPM and compliance background, • Previous experience of effectively leading and managing a team is essential, • Previous experience of developing client relationships would be advantageous, • Strong PC literacy, with experience in extracting, collating and presenting performance data along with a good understanding of the CAFM., • Strong communication skills, both written and verbal, • Excellent planning, organising, prioritisation and project management skills, • Strong results focus, takes accountability for own performance and that of the team, • Effective problem-solving and decision-making

Process and Procedures Manager Location: Croydon office location with hybrid working Salary: £63,000 to £69,000 per annum plus Civil Service Pension Contract Type: Permanent Position type: Full Time At the Pension Protection Fund (PPF), we provide security in retirement for our members and millions of people throughout the UK who belong to defined benefit (DB) pension schemes. Through the PPF and Financial Assistance Scheme (FAS), we compensate members for their pensions after the employer funding their pension becomes insolvent. In total, we look after over 400,000 members across the PPF and FAS. With over £30 billion in assets under management, our investments support long-term economic growth across the UK. Our award-winning team of around 450 professionals has earned the IPE UK Pension Fund of the Year title three times in seven years. We work closely with government and industry partners to improve outcomes for scheme members, employers, and the broader pension system—playing a vital role in strengthening retirement security nationwide. We are looking for a Process and Procedures Manager to lead the team responsible for the configuration, maintenance and continuous improvement of our pensions administration system, UPM by Civica, alongside the operational processes and procedures that support it. The role is central to ensuring the system is reliable, well controlled and developed in a way that supports efficient delivery and positive outcomes for our members. In this role, you will oversee the team’s day-to-day workload, balancing operational issues, service requests, system and process changes, and continuous improvement activity, while also building the capability and performance of a team of technical specialists. Working closely with stakeholders across the organisation and externally, you will ensure that work is prioritised effectively, risks and dependencies are proactively managed, and change is delivered in a controlled and structured way that maintains service stability, compliance and ongoing improvement. You will bring demonstrable experience from a pensions administration, customer services or financial services environment, with a strong knowledge of pensions administration systems and how they are configured to support operational delivery. Experience of working with, configuring or overseeing changes to UPM by Civica, or a comparable administration platform, would be particularly valuable. You will also have a strong track record of identifying and delivering service improvements, efficiencies and small-scale change initiatives. Experience of managing and developing a team is essential, including performance management, coaching and building capability, alongside the ability to assess, prioritise and balance operational demand with change activity to deliver the best outcomes. Strong stakeholder management skills are key, with the ability to influence, collaborate with and constructively challenge others, adapting your communication style to suit different audiences, including senior stakeholders. You will have sufficient technical understanding to lead and support specialists working across systems, analysis and process enhancement, enabling you to oversee delivery, provide effective challenge and identify development needs within the team. A resilient and pragmatic approach is essential, with sound judgement and the ability to maintain accuracy and momentum in a fast-paced environment, supported by excellent communication and presentation skills. Sound like you? Apply now. In return for your skills, experience and commitment we’ll give you a challenging role within a business where you’ll get the support you need to develop your career. We’ll also give you lots of opportunities for personal development and skills training. Our Croydon office is just across the road from East Croydon station, which is around 15 minutes from Victoria or London Bridge, 10 minutes from Clapham Junction or half an hour from St Pancras. We are proud to be a Disability Confident Leader and actively encourage applications from people with disabilities. We are committed to ensuring our recruitment process is inclusive and accessible. If you require any reasonable adjustments during the recruitment process, please let us know. We are happy to discuss your needs and ensure you have the support required. We embrace diverse talent welcoming people with different beliefs, backgrounds and ways of working. Whatever your background, and however you identify, you’ll be welcome here. No agencies please