Guest relations jobs in GreenfordCreate job alerts

General Manager Premium Self-Catering Resort Location: Richmond, North Yorkshire Salary: £38,000 + Excellent Company Benefits Hours: 37.5 per week (MondayFriday, 9am5pm) Please note: This is a hands-on leadership role in a remote location. Applicants must have strong experience in hotel or accommodation management, guest relations, and budgeting/P&L control. A full driving licence and access to your own vehicle is essential. This role is ideal for an AGM or DGM ready for their first General Manager position and seeking a lifestyle change away from traditional hotel operations. Ready for a change of paceand scenery? This is a rare opportunity to lead a high-quality boutique self-catering resort set within the breath-taking landscape of the Yorkshire Dales. Known for its premium accommodation, warm hospitality, and loyal guest base, this operation attracts guests seeking both relaxation and adventure. As General Manager, youll be the driving force behind the businessoverseeing day-to-day operations, leading a close-knit team, and delivering exceptional guest experiences. Youll be highly visible, detail-focused, commercially astute, and genuinely passionate about hospitality. Local knowledge and a welcoming presence are key, as youll be the face of this much-loved destination. Key Experience & Skills Proven experience in hotel or accommodation management, ideally within a boutique or premium setting. Strong commercial and financial acumen, including P&L management, revenue control, and budgeting. A hands-on, approachable leadership style with experience managing a small, multi-skilled team. A warm, personable manner and a genuine passion for delivering outstanding guest service. Confident decision-maker with excellent organisational and communication skills. Full driving licence and own transport essential due to location. Whats on Offer Competitive salary of £38,000. Excellent work-life balance with MondayFriday hours. Birthday off as an extra perk Bupa Healthcare Cash Plan. Life Assurance and Pension Scheme. Discounted holidays. Long-term development opportunities within a highly reputable business. This is a fantastic opportunity to step into a General Manager role in a unique setting, offering both career progression and an enviable lifestyle change. Hesketh James Recruitment are the managing agent for this role on behalf of the client. We are committed to diversity and inclusion and welcome applications from all backgrounds. Due to the high level of interest anticipated, successful candidates will be contacted within 72 hours. If you do not hear from us within this timeframe, please assume you have not been shortlisted on this occasion. TPBN1_UKCT

About Langosteria Langosteria Group, in strong expansion, was founded in 2007 when CEO Enrico Buonocore opened the first restaurant in Milan's Via Savona: Langosteria. Langosteria quickly became a benchmark in Milan's dining scene, distinguished by its relentless pursuit of the highest quality ingredients. The Group currently operates 7 exclusive restaurants across Milan, Santa Margherita Ligure, Paris (Langosteria at Cheval Blanc) and St. Moritz, with the prestigious addition of Langosteria at the historic Raffles Hotel London at The OWO in the heart of Whitehall, London. About the Job Are you passionate about fine dining and creating unforgettable guest experiences? Were looking for an Assistant Restaurant Manager to join our team and support the smooth running of our restaurant, from dining room operations to guest relations. You'll l ead & inspire the team coordinate, supervise, and develop FOH staff Deliver exceptional service ensure every guest leaves delighted Drive operational excellence manage prep, closing, inventory, and hygiene Handle guest relations welcome, seat, and respond to feedback with professionalism About You Minimum two years of experience in same or similar role in fine dining / Michelin starred restaurants Skilled in team leadership, problem-solving, and operational management Calm, professional, and approachable with a genuine passion for guests Fluent in Italian & English (B2+) French is a plus (B1+) We offer Competitive salary package. All legal benefits plus additional perks. International and dynamic environment. Continuous training. Real professional growth opportunities. Next Steps Once we have received your CV, we will take the time to review it carefully. If there is a match with this or other open positions within the Group, we will contact you to start getting to know each other. The selection process generally includes an interview with Talent Acquisition Team, a technical interview with a Line Manager, and possibly an interview with the companys executive team. The order and number of interviews may vary depending on recruitment needs. Alternatively, we will be happy to keep your CV in our database so that we can review it for future opportunities. TPBN1_UKCT

Were looking for a Guest Relations Manager who will be the face of our restaurant, ensuring each guest feels welcomed, recognized, and eager to return. At Langosteria, every detail matters and every guest experience tells a story.

General Manager Modern British Restaurant Location: South West London Salary: £55,000 Contract: Full-time, Permanent About the Restaurant We are an established, high-quality Modern British restaurant in South West London, known for seasonal menus, outstanding hospitality, and a warm, neighbourhood-led atmosphere. Our focus is on exceptional guest experience, quality British produce, and a well-run, people-first operation. We are now looking for an experienced General Manager to lead the front-of-house team and oversee the day-to-day running of the restaurant. The Role As General Manager, you will be fully responsible for the performance of the business, leading by example to deliver consistently high standards of service, team engagement, and commercial results. You will work closely with the Head Chef and ownership team to drive the restaurant forward. Key Responsibilities Full operational management of the restaurant Lead, train and motivate the FOH team to deliver outstanding guest experiences Drive sales, profitability, and performance against budgets Manage rotas, payroll, and staffing levels Maintain exceptional service standards and guest satisfaction Oversee compliance with health & safety and licensing regulations Build strong relationships with guests and the local community Work collaboratively with the Head Chef on service flow and standards About You Proven experience as a General Manager / Restaurant Manager in a quality, hospitality-led restaurant Strong leadership and people-management skills Excellent knowledge of service standards and guest relations Commercially minded with experience managing budgets and KPIs Passion for Modern British food, wine, and hospitality Hands-on, organised, and calm under pressure Whats on Offer Competitive salary package Opportunity to lead a well-regarded, independent restaurant Supportive ownership with autonomy in your role Career development and long-term growth potential Positive work-life balance focus TPBN1_UKCT

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow A WORLD OF REWARDS • Competitive Annual Salary • Chef whites provided • Free and healthy meals when on duty • Grow your Career ! • Personal Development programmes designed to support you at every step of your career • A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing () • Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) • Team Member Referral Program • High street discounts: with Perks at Work • Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days) • Discounted dental and health cover • Free Parking • Modern and inclusive Team Member's areas An Executive Sous Chef is responsible for contributing to menu creation and managing and training the kitchen brigade to deliver an excellent Guest and Member experience while managing food cost controls. What will I be doing? As Executive Sous Chef, you are responsible for contributing to menu creation and managing and training the kitchen brigade to deliver an excellent Guest and Member experience. An Executive Sous Chef will also be required to manage food cost controls. Specifically, you will be responsible for performing the following tasks to the highest standards: Contribute to menu creation Manage and train the kitchen brigade effectively to ensure a well-organised and motivated team Ensure consistency in quality of dishes at all times Assist the Head Chef and managing customer relations when necessary, in the absence of the Chef Ensure resources meet business needs through the effective management of working rotas Support brand standards through the training and assessment of your team Manage food cost controls to contribute to Food and Beverage revenue Knowledge of activities in other departments and implications Ensure compliance with food hygiene and Health and Safety standards What are we looking for? An Executive Sous Chef serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Strong Junior Sous Chef or previous Sous Chef Experience Approaches food in a creative way Strong supervisory skills Positive attitude Good communication skills Committed to delivering a high level of customer service Excellent grooming standards Excellent planning and organising skills It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Relevant qualifications for role Ability to work a variety of shifts including weekends, days, afternoons and evenings EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay. Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company TPBN1_UKCT

Manage pre-arrival guest communication to identify preferences, special requests, and special occasions. Address guest inquiries and provide the latest information on the Hotel’s outlets, amenities, services and facilities whilst actively upselling and making reservations as necessary. Respond to

The Guest Relations Coordinator will be responsible for owning and enhancing the end-to-end guest journey. The role focuses on proactive service recovery, guest satisfaction, reputation management, and cross-department coordination, ensuring that every guest interaction reflects Citadines brand stan

As a Guest Relations Executive you know London like the back of your hand, are a passionate storyteller, always have your finger on the pulse and your personality lights up the room. You will aspire to show our guests not just the best side of our hotel but also our remarkable city. From stay prepar

Guest Relations Manager - EXPLORE MARRIOTT. Treating guests exceptionally starts with the way we take care of our associates. Because if you're happy, our guests will be happy.

This role is perfect for someone with a warm and welcoming personality, a natural flair for hospitality, and a passion for creating memorable guest experiences. You will be a visible and approachable presence in both of our elegant lobbiesgreeting guests, getting to know them, and ensuring their sta

Were looking for an experienced and enthusiastic Guest Services Manager to join our team.

As part of the Guest Relations team, the Junior Guest Relations Officer is the liaison between the guest and all Hotel and Marine Departments, proactively anticipating every guest’s needs and expectations. As an Officer, leads by example by maintaining a firm, calm composure in all situations, tre

The key role for you as our Guest Relations Manager will be to ensure that the service provided by the guest relations team is beyond the normal guest experience that would be expected by our guests. You will be expected to maintain and grow the relationship between the hotel and our VIPs and regula

The Flex guest journey — ensuring every guest feels supported, welcomed, and truly cared for from the moment they book to checkout. Collect guest feedback, identify patterns, and help improve our systems and service standards. Work closely with Operations, Product, and Tech to elevate the entire g

The role involves supporting daily operations, leading service teams, and fostering strong guest relationships.

Responsible in satisfying hotel guests’ needs through attending to their enquiries and providing solutions and good customer service. Handles guests enquires and complaints.

Responsibilities include managing guest interactions, coordinating bespoke services, and building lasting relationships. A prestigious luxury accommodation provider in Mayfair is seeking a Guest Services Manager. This role focuses on delivering a seamless and personalized experience for VIP and long

We’re on the hunt for a Guest Relations Manager who lives and breathes hospitality, has a little black book full of Mayfair’s finest and knows how to work a room with style.

A leading delivery services company in Greater London is seeking an experienced Delivery Driver to join the team.The role involves providing efficient delivery services across central London, ensuring timeliness and customer satisfaction.Ideal candidates should possess a full UK driving license and

Do you have excellent organisational skills? Do you see yourself growing and developing your career in luxury retail? Are you good at finding solutions that meet the specific needs of clients? Can you see yourself representing our brand with confidence and knowledge?.Our Client Experience Hosts are

Manage with Hospitality lead and coordinate with vendors if necessary for large catering functions, fine dining, any special requests etc…* Supervise and be present throughout event* Assist with any ‘ad hoc’ requirements or request related to functions and events* Assist with communications to

As part of the Guest Relations team, the Junior Guest Relations Officer is the liaison between the guest and all Hotel and Marine Departments, proactively anticipating every guest’s needs and expectations. As an Officer, leads by example by maintaining a firm, calm composure in all situations, tre

Barbican FWC | Sales And Business Development | Permanent | Full Time|.It's a fitness facility with a fully integrated holistic health centre and a range of health experts, from personal trainers to health mentors, nutritionists, wellbeing advisors, physiotherapists, physiologists and GPs.So, this i

Become a Local Delivery Driver with Evri.Join One of the UK’s Biggest Courier Networks.Download the Evri Courier Community App on the App Store or Google Play for a quicker, easier application process or click the apply now button to start your application.Looking for a fresh start or a flexib

Build one-to-one relationships with members to enhance their overall experience.

Become a Local Delivery Driver with Evri.Join One of the UK’s Biggest Courier Networks.Download the Evri Courier Community App on the App Store or Google Play for a quicker, easier application process or click the apply now button to start your application.Looking for a fresh start or a flexib

Previous work experience as a Host - at least 1 year minimum, in a high volume restaurant/ bar environment, following detailed steps of service and use of guest management systems. Our Permit Rooms can be found in Brighton, Cambridge and Oxford, with our newest Bar-Cafe opening in Portobello opened

The Gauntlet Fight Academy is West London's largest full time martial arts school, located in the heart of Ealing Broadway.A prestigious Academy with a 5 star reputation and a great atmosphere, we are looking for an outgoing, responsible and competent receptionist to join our small and dynamic team.

Dealing with a variety of guests and requests, you will need to read the person in front of you and adapt your service style to their needs, whilst ensuring that you follow the welcome and guest registration procedures specific to the occupier they are visiting. Portico have been selected to create

At Edwardian Hotels London, it's the people who create unforgettable memories for our guests. We know that your unique talents and ambitions not only have the ability to exceed our guests' exacting standards, but also propel your own career potential in a company that recognises and rewards.

They will also take care of guest needs during their stay, solving any issues, answering any questions, and ensuring that each gest is provided with a bespoke and personal service for the duration of their stay.

Our Reception team is the 'voice' of the Club, providing excellent, warm, and friendly service to our members and their guests.

Enrich the Journeys of our People and our Guests as our. Build and maintain strong relationships with key bookers and new clients, ensuring seamless communication with Sales and C&B teams.

Sales Executive - 15 Basil Street and Royal Lancaster London - London.Join the team that Always Cares!.Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a.Sales Executive - 15 Basil Street and Royal Lancaster London.Royal Lan

Offer refreshments in the lounge area if guests are waiting and ensure you keep them updated on their host’s arrival. Maintain the necessary awareness of building facilities to advise and direct guests appropriately. Lexington Reception Services (LRS) is about providing excellent service to our cl

Join the team that Always Cares!.Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a.Royal Lancaster London, where we encourage your personal development and growth.We are located next to Lancaster Gate tube station, and a sh

As a Receptionist, you will be responsible for meeting and greeting our guest, including check in and check out procedures and dealing with guest enquires. At Edwardian Hotels London, it's the people who create unforgettable memories for our guests. We know that your unique talents and ambitions not

Build relationships with the local Hotel concierges & regular guests. Real pride & passion for what you do, with the ability to build long term relationships with our regular guests. Welcoming and escorting guests to their tables.

You're the first point of contact for our guests and of course, you should have a fantastic personality and a calm manner, able to cope in a busy environment. We use Opera as our property management solution, so your excellent IT skills will be put to use in checking in our guests and responding to

This role is ideal for someone starting their sales career who enjoys building client relationships, who is naturally organised and has a passion for converting event and group enquiries. Build positive relationships with corporate clients.

Build one-to-one relationships with members to enhance their overall experience.

Provide all members and guests of The Lensbury with a warm and efficient welcome. Deal efficiently with enquiries from members and guests in person and on the telephone. Ability to converse effectively and competently with guests, members and staff.

Welcoming and interacting with our guests in a professional and friendly manner, building rapport to encourage their repeat custom;. Our team is the most important part of our business, translating our passion for genuine hospitality to our guests every day. We're looking for an experienced Receptio

Harbour Hotels are a collection of prestigious hotels nestled in some of the most beautiful locations across the South.Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites.In 20