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Reservations Manager - Thesleff Group The Reservations Manager plays a key role in overseeing and delivering an exceptional reservations experience across Thesleff Group venues, including Los Mochis, Sale e Pepe, Viajante87, Juno Omakase and Luna Omakase, with our newest opening Sale e Pepe Mare opening just round the corner along with Ma/Na in Mayfair! This is a new position within the business due to an internal movement into a new role! This position is responsible for the day-to-day management of reservations operations, ensuring a seamless and efficient booking journey for guests while supporting revenue optimisation through effective table and capacity management. Leading and supporting the reservations team, the Reservations Manager will focus on optimising availability, reducing no-shows, and enhancing guest satisfaction through proactive communication and attention to detail. A strong understanding of hospitality, guest service excellence, and reservations systems is essential, along with the ability to build positive relationships with guests, internal teams, and external partners. This role is ideal for a highly organised and hands-on manager who thrives in a fast-paced hospitality environment, with a passion for delivering outstanding guest experiences and a proven background in reservations or guest relations. Key Responsibilities Reservations Operations & Revenue Support Manage the day-to-day reservations operations across assigned Thesleff Group venues, ensuring a smooth and guest-friendly booking process. Support revenue optimisation by implementing effective table management strategies, optimising seat turnover, and minimising lost booking opportunities. Monitor reservations data and key metrics such as occupancy levels, booking patterns, no-show rates, and cancellations, escalating insights and trends where appropriate. Support yield and availability management in line with demand, special events, and seasonal trends, following group guidelines and operational needs. Ensure the reservations systems,OpenTable, is accurately maintained and configured to support service flow and efficiency. Work closely with venue General Managers and operational teams to align reservations with service capacity, kitchen flow, and guest experience standards. Team Leadership & Development Manage, motivate, and support the reservations team, fostering a culture of professionalism, efficiency, and guest-centric service. Assist in setting performance expectations and monitoring team performance against service and operational standards. Provide training and ongoing coaching to ensure the team is knowledgeable about menus, venues, policies, and systems. Maintain strong communication between the reservations team, front-of-house, kitchen, and management teams to support smooth daily operations. Conduct regular quality checks on reservations handling to ensure consistency and accuracy. Systems & Process Management Ensure effective use of reservations systems, including table configurations, waitlists, and automated guest communications. Maintain and follow reservations SOPs, supporting consistency and best practice across venues. Implement and manage processes to reduce no-shows and late cancellations, such as confirmations, reminders, and prepayment policies where applicable. Work with internal teams to support system improvements, integrations, and updates. Provide system training and day-to-day troubleshooting support for reservations and front-of-house teams.

Guest Experience Agent - London Guest Experience Agent Guest Experience Agent 28,642 per year ( 13.77 per hour) + Accommodation Service Charge (Circa 32,000 per year) Full Time (including evenings and weekends) The Standard is one of the most culturally engaged hotels in the world. Hotels with real cultural life, an inclusive spirit and a true creative attitude. A destination layered with events and amusements that leaves you with an uplifted feeling... At the cultural heartbeat of The Standard is our team who bring to life our spaces, engage with our guests and vibrate social energy, day and night across our numerous bars, restaurants, event spaces and guest areas. Our hotel is a destina-tion brimming with events and entertainment that leave you feeling uplifted and inspired. We're on the lookout for unique individuals who bring a fresh perspective to our team (and no, we don't need a 5-page CV to see how awesome you are). We believe in letting you be you. We want you to express yourself and celebrate your individuality. Our team is a vibrant mix of personalities, backgrounds, and lifestyles. If you think you've got what it takes to be a Guest Experience Agent at The Standard, London, we'd love to hear from you! At the heart of our hotels are of course of people who through their vibrancy and energy bring our properties to life. Join us as we seek to cast a team of diverse and dynamic individuals that will capture the very essence of the Standard London to join our team as a Guest Experience Agent. Your role As a Guest Experience Agent, you'll join an extraordinary front office team dedicated to engaging with our guests from pre-arrival (conducting pre-arrival checks, identifying VIPs and arranging amenities) through to post-departure (overseeing and responding to online reviews). Your mission: provide an unparalleled level of hospitality, from seamless arrivals and departures to extensive reception services. You will be responsible for coordinating a range of bespoke services to select VIP guests from pre-arrival and transfer arrangements, itinerary services throughout the guests stay to post departure. You'll work closely with our concierge team who will take care of any tickets, restaurant bookings or other arrangements. You'll assist guests with their queries and unexpressed wishes, creating an environment that delights, excites, and surprises them. In other words, you'll be a superstar, ensuring that their experience at The Standard in London is anything but standard! You'll be the go-to person for information about hotel services and the vibrant city of London (both in person on our hotel switchboard). So, being enthusiastic, upbeat, and friendly is a must! With this in mind you'll need to be confident, handle pressure well, thrive in a high-energy environment, and manage both detailed administrative tasks and guest interactions with ease. Do You Have What It Takes to Be a Guest Experience Agent at The Standard? You'll ideally have around 1+ years' prior experience as a Front Desk Agent, Guest Relations or Guest Services, gained within a similar Lifestyle Hotel or large city centre Hotel. Although prior experience in a similar role is useful, we welcome all at The Standard. You should have an uncompromised and natural flair for service, building genuine relationships with guests that enable us to not only pre-empt needs but foresee desires... yes, even the ones they didn't know they had! In addition to this you will also need.... • Proven background in a customer-facing role, ideally in a 'lifestyle' or boutique hotel or similar hospitality venue., • Flexibility with working hours, including shifts, evenings, nights, and weekends., • Exceptional administrative and organizational skills with great attention to detail., • Fluency in English is essential; additional languages are a plus., • Experience with Opera PMS is beneficial however full training will be given., • Highly social, motivated, and proactive; professionalism and positivity in all interactions. All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates prior to commencing employment. Benefits Include

The Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive anticipation to every guest’s needs and expectations. The Front Desk Manager must possess outstanding hospitality, communication, leadership and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Front Desk Manager is held fully accountable for the leadership required to foster a quality and personalized guest experience within the team. This individual will take full ownership of Front Desk Team regarding all results, financial, development, training and analytical aspects including the accountability of escalated guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of the Front Desk Operations, back and front of house. Qualifications: • SHIPBOARD Employment type., • Must at least have more than 4 yrs of experience in a Front Desk Managerial position or a General Manager position in a boutique hotel or in a 4–5-star hotel experience., • Experience in handling 100+ guests in a 4–5-star hotel., • Experience in handling and supervising 30+ Team Members in Guest Services Department., • Must be willing to work under pressure, • Ability to speak additional languages such as Spanish, Italian, Portuguese, French or German preferred (Conversational Proficiency). Essential Duties & Responsibilities: • All duties and responsibilities are to be performed in accordance with Celebrity Cruises WAYS standards, Standards of Excellence, Public Health guidelines, Key Performance Indicators, environmental, and safety policies in any area of the ship required., • Maintains a constant presence of professionalism and emergency preparedness within the Front Desk Operations both back and front of house, being the brand voice and physical representative of the ship and Guest Relations for all interactions and calls providing impeccable, personalized quality of service to internal and external guests and crew alike, • Executes the Ability to Resolve Issues vision in accordance with the current Standards of Excellence, holds accountability over all team development and performance opportunity, fosters healthy financial figures and guest satisfaction results., • Championing strong administrative skills, taking periodic metrics of data such as guest counts, desk volume, concern content and guest and crew interaction behavioral analysis, • Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools, • Due diligence, care and attention to detail in all interactions and operations with an elevated focus on precision during financial transactions and cash float operations, • Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening

Guest Relations Manager At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 1023 guestrooms Park Plaza Westminster Bridge London Hotel, you will do more than just welcome our guests. The key role for you as our Guest Relations Manager will be to ensure that the service provided by the guest relations team is beyond the normal guest experience that would be expected by our guests. You will be expected to maintain and grow the relationship between the hotel and our VIPs and regular guests and support the guests in resolving any issues that may arise. As a Guest Relations Manager you will receive: • Salary: Competitive with great benefits, • Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends), • F&B discounts at our restaurants and bars (for your whole party), • Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!, • Two free meals per day including days off if you wish to come in!, • Access to 40% of your pay before payday through Wagestream, • Recommend a friend scheme – up to £750, • Vitality at work scheme with great gym discounts & more, • Ride to Work scheme & free cycling lessons, • Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas., • Free dry cleaning for work uniform, • Annual Staff parties and events, • Company pension plan & award-winning training We are looking for a Guest Relations Manager who will: • Ensure the smooth running of the department on a day-to-day basis with effective communication., • Liaise with relevant Front of House teams to ensure guest satisfaction, colleague satisfaction, financial goals and responsible business targets are met., • Play a hands-on role leading by example, and taking opportunities to motivate, train and inspire the Guest Relations team members, • Proficient with Microsoft Office and excellent knowledge of Opera, • Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment, Care, • Has previous experience as a Guest Relations Manager or Duty Manager in a hotel Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars. Park Plaza. Be part of it.

General Manager – Modern British Restaurant Location: South West London Salary: £55,000 Contract: Full-time, Permanent About the Restaurant We are an established, high-quality Modern British restaurant in South West London, known for seasonal menus, outstanding hospitality, and a warm, neighbourhood-led atmosphere. Our focus is on exceptional guest experience, quality British produce, and a well-run, people-first operation. We are now looking for an experienced General Manager to lead the front-of-house team and oversee the day-to-day running of the restaurant. The Role As General Manager, you will be fully responsible for the performance of the business, leading by example to deliver consistently high standards of service, team engagement, and commercial results. You will work closely with the Head Chef and ownership team to drive the restaurant forward. Key Responsibilities • Full operational management of the restaurant, • Lead, train and motivate the FOH team to deliver outstanding guest experiences, • Drive sales, profitability, and performance against budgets, • Manage rotas, payroll, and staffing levels, • Maintain exceptional service standards and guest satisfaction, • Oversee compliance with health & safety and licensing regulations, • Build strong relationships with guests and the local community, • Proven experience as a General Manager / Restaurant Manager in a quality, hospitality-led restaurant, • Strong leadership and people-management skills, • Excellent knowledge of service standards and guest relations, • Commercially minded with experience managing budgets and KPIs, • Passion for Modern British food, wine, and hospitality, • Competitive salary package, • Opportunity to lead a well-regarded, independent restaurant, • Supportive ownership with autonomy in your role, • Career development and long-term growth potential, • Positive work-life balance focus

Exciting Front Office Opportunities Across Our London Hotels! Just some of the benefits you will enjoy at Hyatt: • 12 complimentary nights a year across Hyatt Hotels worldwide, • Discounted stays across Hyatt not just for you, but also your family and friends from the day you start, • Free meals on duty, • 50% discount on food and beverages when you dine as a guest at selected Hyatt hotels, • Complimentary uniform and laundry service, • Headspace membership and access to our Employee Assistance Programme, • Career development and global opportunities within Hyatt, • Continuous learning and development opportunities to provide you with the skills, knowledge, and support needed to grow your career and achieve your full potential. Front Office opportunities across our London hotels include: • Guest Relations Host/ess, • Guest Relations Team Leader, • Front Office Host/ess, • Front Office Team Leader, • Door Host/ess, • Luggage Porter, • Concierge, • Switchboard Coordinator – Mat Cover, • Night Receptionist, • Night Duty Manager Discover unique and distinguished Hyatt properties across London, each offering its own distinctive charm, exceptional hospitality, and dynamic career opportunities. • Park Hyatt London River Thames – Our newest and most luxurious hotel, where refined elegance meets breathtaking city and river views. Indulge in exquisite dining and unwind at the tranquil spa., • Hyatt Regency London – The Churchill – Nestled in Marylebone, this sophisticated hotel offers timeless luxury, with easy access to Oxford Street and Hyde Park., • Hyatt Regency London Blackfriars – Set in a Grade II-listed building on the former grounds of King Henry VIII’s Bridewell Palace, this regal hotel is a short stroll from St Paul’s Cathedral, the Tate Modern, and the South Bank., • Great Scotland Yard Hotel – The Unbound Collection - Few addresses are richer in history and anecdote than our hotel; a few steps away from Covent Garden and around the corner from Trafalgar Square our guests enjoy a wide variety of food and beverage offerings including quirky cocktails and local craft beers in the 40 Elephants Bar, evening drinks at our Whisky Bar, Sibin, and can indulge in an Afternoon Tea with a twist in The Parlour., • Andaz London Liverpool Street – A vibrant 5-star hotel that blends East London’s rich heritage with bold design, local culture, and vibrant London energy., • Hyatt Regency London Olympia - Hyatt Regency London Olympia is part of the transformation of Olympia into London’s newest destination for entertainment, hospitality and business, featuring exclusive new restaurants and bars, a brand new music venue and theatre to delight visitors from all over the world. At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company! Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care. Next steps: Apply today and start your journey with Hyatt!

About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. About Jumeirah Carlton Tower Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop health club and spa with London’s largest naturally lit swimming pool. About the Job An opportunity has arisen for a Personal Trainer to join The Peak Gym team at Jumeirah Carlton Tower. The main duties and responsibilities of this role: • Actively participate in and oversee the provision of excellent service, making every guest feel welcomed and at ease, and handling customer complaints efficiently while maintaining positive guest relations., • Promote fitness activities, spa treatments, and facilities to guests, actively participate in promotional activities, and serve as a catalyst for Sales and Marketing efforts to enhance guest bookings and experiences., • Deliver exercise classes and workshops, provide spa consultations, recommend appropriate wellness activities and treatments based on guest conditions, and stay updated on the latest fitness and wellness trends., • Ensure the cleanliness and upkeep of the guest gym, fitness equipment, sauna rooms, shower rooms, and storage rooms, and report maintenance issues immediately to the Engineering Team., • Adhere to and promote health, safety, and hygiene standards, maintain confidentiality of guest information, and handle inappropriate guest behaviour as per hotel standards., • Develop positive working relationships with colleagues, provide training on processes and customer service methods, support the reception team, and assist colleagues during busy periods. About you • Problem solving, • Leadership and team management skills, • Project Management Skills, • Detail Orientated About the Benefits Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry. Benefits Include At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. • Supportive and inclusive work environment, • Access to Learning & Development programmes and clear career pathways, • Opportunities for internal mobility within our global network, • Colleague discounts on food, beverage, and hotel stays worldwide, • Health care and insurance benefits, • Locally competitive salary and incentive structure, • Dry Cleaning of uniform or Business attire, • Meals on Duty, • Employee Assistance Program, • Wellness Benefits – Chiropodist, Flu Jabs, and more

The Concierge owns the guest’s overall Group, Loyalty & Concierge Class experience, offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Concierge is the liaison between the Guest, Groups/Wedding/Events/Charter corporate teams, Loyalty Corporate teams and all Hotel and Marine Departments, proactively anticipating every guest’s needs and expectations. The Concierge must possess outstanding hospitality, communication and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Concierge is held fully accountable for the quality of their groups and guests’ overall personalized experience. This individual will work in a team of Concierges who take full ownership and accountability for any concerns, questions and queries to the highest level of expectation. The Concierge provides a personalized guest service experience, where the anticipation of guests’ needs, and expectations are executed in a flawless timely manner Qualifications: • SHIPBOARD Employment type, • Ability to speak English clearly, distinctly and cordially with guests., • 2-3 yrs background experience as Front Desk/Receptionist in a 4 or 5 * Hotel., • Experience in handling different types of events with 80+ guests., • Guest services shipboard experience is an advantage. Essential duties and responsibilities: • Acts as primary contact, advocate and representative for all guests, with increased focus on the V.I.P list, Loyalty, Groups and Concierge Class, reacting efficiently and effectively to achieve impeccable results. Accountable owners of the seamless execution of all Group, Loyalty and Concierge events, their organization and the stakeholders who facilitate., • Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening, • Maintains the physical appearance and ambiance of the Concierge lounge, Loyalty Spaces and conference rooms and materials ensuring a clean organized, fully stocked, welcoming and luxury environment, • Maintains complete knowledge of all brand features, ship related information, revenue products, information, voyage/destination related information, guest information and preferences, • Coordinates guests’ special requests for personalized services, such as transportation, restaurant reservations, various activities and services, wine, spa, shore excursions, flowers, tailor service, and baby-sitting etc., • As an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guest and crew with equal humility and respect, champions cleanliness and orderliness when walking all guest and crew areas by correct reporting and ownership, greets all guest and crew following WAYS philosophy and takes full ownership of all guest and crew occurrences that require direction and leadership.

Exciting Front Office Opportunities Across Our London Hotels! Just some of the benefits you will enjoy at Hyatt: • 12 complimentary nights a year across Hyatt Hotels worldwide, • Discounted stays across Hyatt not just for you, but also your family and friends from the day you start, • Free meals on duty, • 50% discount on food and beverages when you dine as a guest at selected Hyatt hotels, • Complimentary uniform and laundry service, • Headspace membership and access to our Employee Assistance Programme, • Career development and global opportunities within Hyatt, • Continuous learning and development opportunities to provide you with the skills, knowledge, and support needed to grow your career and achieve your full potential. Front Office opportunities across our London hotels include: • Guest Relations Host/ess, • Guest Relations Team Leader, • Front Office Host/ess, • Front Office Team Leader, • Door Host/ess, • Luggage Porter, • Concierge, • Switchboard Coordinator – Mat Cover, • Night Receptionist, • Night Duty Manager Discover unique and distinguished Hyatt properties across London, each offering its own distinctive charm, exceptional hospitality, and dynamic career opportunities. • Park Hyatt London River Thames – Our newest and most luxurious hotel, where refined elegance meets breathtaking city and river views. Indulge in exquisite dining and unwind at the tranquil spa., • Hyatt Regency London – The Churchill – Nestled in Marylebone, this sophisticated hotel offers timeless luxury, with easy access to Oxford Street and Hyde Park., • Hyatt Regency London Blackfriars – Set in a Grade II-listed building on the former grounds of King Henry VIII’s Bridewell Palace, this regal hotel is a short stroll from St Paul’s Cathedral, the Tate Modern, and the South Bank., • Great Scotland Yard Hotel – The Unbound Collection - Few addresses are richer in history and anecdote than our hotel; a few steps away from Covent Garden and around the corner from Trafalgar Square our guests enjoy a wide variety of food and beverage offerings including quirky cocktails and local craft beers in the 40 Elephants Bar, evening drinks at our Whisky Bar, Sibin, and can indulge in an Afternoon Tea with a twist in The Parlour., • Andaz London Liverpool Street – A vibrant 5-star hotel that blends East London’s rich heritage with bold design, local culture, and vibrant London energy., • Hyatt Regency London Olympia - Hyatt Regency London Olympia is part of the transformation of Olympia into London’s newest destination for entertainment, hospitality and business, featuring exclusive new restaurants and bars, a brand new music venue and theatre to delight visitors from all over the world. At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company! Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care. Next steps: Apply today and start your journey with Hyatt!

Centre Leadership Opportunities | Central London A rapidly growing, premium flexible workspace provider is seeking Centre Managers and Assistant Centre Managers across multiple Central London locations. These opportunities sit within a highly regarded organisation recognised for its strong hospitality mindset, exceptional client environments, and consistently high service standards. While these are office-based leadership roles, candidates from luxury, high-end hospitality backgrounds including 5-star hotels, premium restaurants, and elevated customer-service environments are particularly encouraged to apply. The roles Centre Manager Responsible for overseeing daily centre operations, maintaining exceptional service standards, managing facilities and suppliers, supporting client relationships, and contributing to overall commercial performance and centre strategy. Assistant Centre Manager A hands-on operational and team-support role focused on coordinating on-site staff, upholding presentation and hospitality standards, assisting with centre performance, and stepping into leadership responsibilities when required. The environment These are highly client-facing positions within polished, professional Central London workspaces. The culture is collaborative, fast-paced, and built around accountability, positivity, and high standards. The opportunity • Multiple Central London locations, • Monday to Friday, fully office-based roles, • Structured training and development, • Clear long-term progression potential, • Competitive salary and performance-related rewards, • High-standard, team-driven culture Prior serviced-office experience is not essential. These roles are ideally suited to individuals with excellent commercial & strategic acumen, line management experience and working within environments where client experience and presentation standards truly matter. Ideal backgrounds include: Hotel Duty Manager, Guest Relations Manager, Assistant Hotel Manager, Restaurant Manager (high-end venues), Assistant Restaurant Manager, Hospitality Operations Manager, VIP Services Manager, Concierge Manager, Floor Manager (luxury hospitality)

As an ambassador for Bvlgari Hotel London, you will uphold our brand and hotel standards, demonstrate exceptional guest and colleague relations, and provide flawless service. You will play a pivotal role in the success of Bvlgari Hotel London by maintaining existing relationships and developing new

Manage pre-arrival guest communication to identify preferences, special requests, and special occasions. Address guest inquiries and provide the latest information on the Hotel’s outlets, amenities, services and facilities whilst actively upselling and making reservations as necessary. Respond to

Hotel Café Royal is a prestigious 5-star luxury hotel situated in the heart of Central London, next to Piccadilly Circus.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world.JW believes our associates come first.Because if you're happy, our guests will be happy.JW Marriott associates are c

You will not only support the front desk team with the gue. You will anticipate guest needs, address enquiries, and provide personalized service, helping to create memorable experiences that reflect the boutique-luxury of The Prince Akatoki London.

As Front Office Manager, you'll lead with purpose, overseeing Reception, Guest Relations, and the Nights team, and collaborating closely with other departments to provide guests with a seamless stay.

Were looking for a Guest Relations Manager who will be the face of our restaurant, ensuring each guest feels welcomed, recognized, and eager to return.

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. In joining JW Marriott, you join a portfolio of brands with Marriott International. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway

Perfectly situated opposite Victoria Station, it offers unmatched access to Londons top attractions, from Buckingham Palace and Westminster Abbey to the West End. DoubleTree by Hilton Hotel London Victoria.

Reception Manager in guiding the team and running a smooth operation.

In joining Marriott Hotels, you join a portfolio of brands with Marriott International. LONDON MARRIOTT HOTEL GROSVENOR SQUARE - PROUDLY MARRIOTT, UNIQUELY GROSVENOR SQUARE. Experience 5-star service at the London Marriott Hotel Grosvenor Square.

The Guest Relations Coordinator will be responsible for owning and enhancing the end-to-end guest journey. The role focuses on proactive service recovery, guest satisfaction, reputation management, and cross-department coordination, ensuring that every guest interaction reflects Citadines brand stan

As a Guest Relations Executive you know London like the back of your hand, are a passionate storyteller, always have your finger on the pulse and your personality lights up the room. You will aspire to show our guests not just the best side of our hotel but also our remarkable city. From stay prepar

In conjunction with the Casino Manager, leads and manages the Casino operations including the core functions: day to day operational activities, guest relations, maintaining compliance in all gaming rules as per SQM, and directing the performance management of the Casino Staff. Minimum one-year expe

We’re on the hunt for a Guest Relations Manager who lives and breathes hospitality, has a little black book full of Mayfair’s finest and knows how to work a room with style.

Experience: Several years in a Senior Front Office, Duty Manager, or Assistant Front Office Management role within the UK or International Hospitality industry. Assistant Front of House Manager. Guest Experience Maestro: Work closely with our Front of House Manager and Guest Relations Managers to ad

Responsibilities include managing guest interactions, coordinating bespoke services, and building lasting relationships. A prestigious luxury accommodation provider in Mayfair is seeking a Guest Services Manager. This role focuses on delivering a seamless and personalized experience for VIP and long

If you’re ready to create exceptional experiences and help shape the future of flexible living, we’d love to meet you. Join to apply for the Guest Relations Partner (Remote) role at The Flex. At The Flex, we’re redefining what it means to feel at home — anywhere in the world.

Welcome to La Mme London where the timeless elegance of the French Riviera meets the sophisticated allure of Londons most prestigious district. Drawing inspiration from our renowned restaurant in Cannes, La Mme London blends Mediterranean charm with modern luxury, delivering a dining experience that is both vibrant and refined. Every day is a new adventure - join us as we bring the Rivieras spirit to life in London! Job Overview The Floor Manager serves as the public face of the restaurant. Leveraging strong technical, interpersonal, and managerial skills, they ensure operational excellence while actively supporting the growth and reputation of the Group. Key Responsibilities Service Operations Control Ensure consistency between orders taken and dishes served Step in, support, or replace team members as needed to maintain smooth service flow Coordinate operations between the front of house and the kitchen Guest Relations Welcome guests and embody the restaurants image and standards Listen attentively to guest needs and respond professionally to requests Handle guest complaints and manage conflict situations effectively Ensure guest satisfaction at all times Adapt service style to different guest profiles Create a warm and convivial atmosphere from the guests arrival, in line with the establishments codes End of Service & Restaurant Closure Control and verify cash registers for the entire team Balance and close daily cash reports Secure cash handling Close and secure the establishment Team Management Train and onboard new team members Ensure procedures, standards, and regulations are properly applied Communicate information and instructions clearly and monitor compliance Allocate tasks and organize workflows Motivate and support the team on a daily basis Ensure compliance with health and safety regulations Lead team meetings and actively engage staff Prepare staff schedules Lead pre-service briefings and communicate operational instructions Skills & Experience Proven experience as a Floor Manager or Restaurant Manager in a high-end or premium dining environment Strong leadership and communication skills Excellent guest-oriented mindset Ability to perform in a fast-paced and demanding environment Solid knowledge of restaurant operations As a team member, you will benefit from a dynamic and stimulating work environment , with continuous support to achieve your professional goals. Don't miss this opportunity to be part of a growing company and contribute to its success. Apply today and start your professional journey with La Mme Group! Please note that only candidates with the right to work in the UK will be considered. TPBN1_UKCT

General Manager,Daytime Hours, £45,000 per annum, Oxfordshire Salary: £45,000 per annum Hours: 40 hours per week -Daytime operation - No late nights Bonus: Discretionary annual performance bonus Benefits: Excellent benefits package Were looking for a strong, commercially focused General Managerto take ownership of a well-established catering operation and lead it with confidence and autonomy. This role is ideal for an experienced hospitality manager seeking structured daytime hours, a work-life balance, and the opportunity to genuinely influence performance without micromanagement. The General Manager role Lead the restaurant operation day to day, setting the standard for service and performance Drive financial results through effective labour control, cost management, and stock accuracy Analyse performance reports and make informed operational decisions Recruit, train, develop, and retain a high-performing Front of House team Manage employee relations professionally and work closely with other departments when required Ensure excellent guest experience and consistent brand standards Maintain full compliance across health & safety, food safety, and internal systems The successful General Manager candidate Proven experience as aRestaurant Manager, General Manager, or Senior Hospitality Manager Strong commercial awareness with a track record of managing costs and margins Confident people leader with the ability to handle team and guest issues calmly and professionally Organised, detail-focused, and comfortable with systems, reports, and admin Able to work independently and take full ownership of the business If youre an experienced hospitality manager seeking a daytime leadership role with strong commercial responsibility and a real balance, wed love to hear from you. TPBN1_UKCT

General Manager Premium Self-Catering Resort Location: Richmond, North Yorkshire Salary: £38,000 + Excellent Company Benefits Hours: 37.5 per week (MondayFriday, 9am5pm) Please note: This is a hands-on leadership role in a remote location. Applicants must have strong experience in hotel or accommodation management, guest relations, and budgeting/P&L control. A full driving licence and access to your own vehicle is essential. This role is ideal for an AGM or DGM ready for their first General Manager position and seeking a lifestyle change away from traditional hotel operations. Ready for a change of paceand scenery? This is a rare opportunity to lead a high-quality boutique self-catering resort set within the breath-taking landscape of the Yorkshire Dales. Known for its premium accommodation, warm hospitality, and loyal guest base, this operation attracts guests seeking both relaxation and adventure. As General Manager, youll be the driving force behind the businessoverseeing day-to-day operations, leading a close-knit team, and delivering exceptional guest experiences. Youll be highly visible, detail-focused, commercially astute, and genuinely passionate about hospitality. Local knowledge and a welcoming presence are key, as youll be the face of this much-loved destination. Key Experience & Skills Proven experience in hotel or accommodation management, ideally within a boutique or premium setting. Strong commercial and financial acumen, including P&L management, revenue control, and budgeting. A hands-on, approachable leadership style with experience managing a small, multi-skilled team. A warm, personable manner and a genuine passion for delivering outstanding guest service. Confident decision-maker with excellent organisational and communication skills. Full driving licence and own transport essential due to location. Whats on Offer Competitive salary of £38,000. Excellent work-life balance with MondayFriday hours. Birthday off as an extra perk Bupa Healthcare Cash Plan. Life Assurance and Pension Scheme. Discounted holidays. Long-term development opportunities within a highly reputable business. This is a fantastic opportunity to step into a General Manager role in a unique setting, offering both career progression and an enviable lifestyle change. Hesketh James Recruitment are the managing agent for this role on behalf of the client. We are committed to diversity and inclusion and welcome applications from all backgrounds. Due to the high level of interest anticipated, successful candidates will be contacted within 72 hours. If you do not hear from us within this timeframe, please assume you have not been shortlisted on this occasion. TPBN1_UKCT

About Langosteria Langosteria Group, in strong expansion, was founded in 2007 when CEO Enrico Buonocore opened the first restaurant in Milan's Via Savona: Langosteria. Langosteria quickly became a benchmark in Milan's dining scene, distinguished by its relentless pursuit of the highest quality ingredients. The Group currently operates 7 exclusive restaurants across Milan, Santa Margherita Ligure, Paris (Langosteria at Cheval Blanc) and St. Moritz, with the prestigious addition of Langosteria at the historic Raffles Hotel London at The OWO in the heart of Whitehall, London. About the Job Are you passionate about fine dining and creating unforgettable guest experiences? Were looking for an Assistant Restaurant Manager to join our team and support the smooth running of our restaurant, from dining room operations to guest relations. You'll l ead & inspire the team coordinate, supervise, and develop FOH staff Deliver exceptional service ensure every guest leaves delighted Drive operational excellence manage prep, closing, inventory, and hygiene Handle guest relations welcome, seat, and respond to feedback with professionalism About You Minimum two years of experience in same or similar role in fine dining / Michelin starred restaurants Skilled in team leadership, problem-solving, and operational management Calm, professional, and approachable with a genuine passion for guests Fluent in Italian & English (B2+) French is a plus (B1+) We offer Competitive salary package. All legal benefits plus additional perks. International and dynamic environment. Continuous training. Real professional growth opportunities. Next Steps Once we have received your CV, we will take the time to review it carefully. If there is a match with this or other open positions within the Group, we will contact you to start getting to know each other. The selection process generally includes an interview with Talent Acquisition Team, a technical interview with a Line Manager, and possibly an interview with the companys executive team. The order and number of interviews may vary depending on recruitment needs. Alternatively, we will be happy to keep your CV in our database so that we can review it for future opportunities. TPBN1_UKCT

The Head Concierge will direct the strategic initiatives and objectives of the Concierge department, as well as managing day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness. As Head Concierge you'll be the backbone of the team as you'll be working with your Head of Department to inspire and motivate the team, ensuring that all guests have memorable experiences with us. Take a deep breath because you'll be stepping into a busy role! You'll be supervising, training and coaching a vibrant team to maximise our guest care strategies. Our Guest Relations team are the first to welcome guests into our hotel; your warm and friendly personality is so important to ensure guests have a great stay with us. If you're our ideal Head Concierge, you will: • Be a people person and passionate about providing first-class guest care * Build an extensive knowledge of our city to make savvy recommendations on the local area, attractions and restaurants * Always look for ways to improve our guests' stay * Have a genuine desire to support others in a fast-paced environment Some of the perks you could enjoy include: - Special rates on Leonardo Hotel rooms across the UK & Europe - Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops - Talent referral scheme - Thank You Week: from ice cream trucks to yoga classes and lots in between! - Wellbeing Calendar - Ongoing job-related training programmes with clear paths for progression We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered. Why come join us? We look after our colleagues just as well as we look after our guests. Whether you join the NYX team, a Limited Edition or a Leonardo Hotel, you're part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality! TPBN1_UKCT

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK'S #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! Conrad London St James is one of Hilton's three global luxury brands and reflects the bold, inspired and personalised service we offer our guests. The hotel is renowned for its excellent service and is in the top 5% of hotels in London and the Top 10% in the world. Please note, this is a 12-month Fixed-Term contract A World of Rewards: Salary up to £39,750 (Basic salary:£17.14/hour plus an expected average annual service charge likely to be between £4,500 - £5,000). Based on a 39 hours contract A global travel program for team members Uniforms Meals whilst on duty To be part of a fabulous team The hotel located in the heart of Westminster, as well as 256 beautifully appointed bedrooms our outlets within the hotel offer its teams the opportunity to join exciting food and drink concepts, with the standards and luxury service Conrad is famous for. The Blue Boar Pub, opened May 2021, which is a contemporary take on a British pub The Hedgerow, the hotel's first cocktail bar, which takes inspiration from the beauty of the traditional British countryside The Pem, a glamourous and elegant restaurant in the centre of the hotel showcasing classic British cuisine using modern techniques The Orchard, for afternoon teas and lighter meals The Executive Lounge, an exclusive space dedicated to our most valued guests, providing a higher level of luxury and personalized service. Seven Meetings & Events Spaces, perfectly designed to host a wide range of gatherings and events, each space offers the same commitment to quality, luxury, and service excellence that define Conrad London St. James. A Junior Sous Chef is responsible for contributing to menu creation and managing and training the kitchen brigade to deliver an excellent Guest and Member experience while managing food cost controls. What will I be doing? Contribute to menu creation Manage and train the kitchen brigade effectively to ensure a well-organised and motivated team Ensure consistency in quality of dishes at all times Manage customer relations when necessary, in the absence of the Junior Sous Chef Ensure resources meet business needs through the effective management of working rotas Support brand standards through the training and assessment of your team Manage food cost controls to contribute to Food and Beverage revenue Knowledge of activities in other departments and implications Ensure compliance with food hygiene and Health and Safety standards What are we looking for? Strong Chef de Partie or previous Junior Sous Chef Experience Approaches food in a creative way Strong supervisory skills Positive attitude Good communication skills Committed to delivering a high level of customer service Excellent grooming standards Excellent planning and organising skills Ability to work a variety of shifts including weekends, days, afternoons and evenings Travel St James Park Tube station - District & Circle Line - (literally just across the road) Westminster Tube Station - Jubilee Line (4 mins walk) Victoria Station (6 mins walk) Waterloo Station - Mainline (10 mins walk) TPBN1_UKCT

General Manager Modern British Restaurant Location: South West London Salary: £55,000 Contract: Full-time, Permanent About the Restaurant We are an established, high-quality Modern British restaurant in South West London, known for seasonal menus, outstanding hospitality, and a warm, neighbourhood-led atmosphere. Our focus is on exceptional guest experience, quality British produce, and a well-run, people-first operation. We are now looking for an experienced General Manager to lead the front-of-house team and oversee the day-to-day running of the restaurant. The Role As General Manager, you will be fully responsible for the performance of the business, leading by example to deliver consistently high standards of service, team engagement, and commercial results. You will work closely with the Head Chef and ownership team to drive the restaurant forward. Key Responsibilities Full operational management of the restaurant Lead, train and motivate the FOH team to deliver outstanding guest experiences Drive sales, profitability, and performance against budgets Manage rotas, payroll, and staffing levels Maintain exceptional service standards and guest satisfaction Oversee compliance with health & safety and licensing regulations Build strong relationships with guests and the local community Work collaboratively with the Head Chef on service flow and standards About You Proven experience as a General Manager / Restaurant Manager in a quality, hospitality-led restaurant Strong leadership and people-management skills Excellent knowledge of service standards and guest relations Commercially minded with experience managing budgets and KPIs Passion for Modern British food, wine, and hospitality Hands-on, organised, and calm under pressure Whats on Offer Competitive salary package Opportunity to lead a well-regarded, independent restaurant Supportive ownership with autonomy in your role Career development and long-term growth potential Positive work-life balance focus TPBN1_UKCT

We are seeking a dynamic Assistant General Manager or Restaurant Manager wanting to step up, to oversee the daily operations within our Clients restaurant. The successful candidate will play a pivotal role in supervising staff, ensuring exceptional customer service, and maintaining high standards of food safety and quality. This position offers an excellent opportunity for a motivated individual with a passion for the hospitality industry to contribute to a thriving team. Duties Assist the General Manager in managing daily restaurant operations, ensuring smooth workflow and exceptional service delivery. Supervise and support team members, including front-of-house and kitchen staff, fostering a positive and productive work environment. Oversee food preparation and cooking processes, ensuring adherence to recipes, presentation standards, and food safety regulations. Coordinate with kitchen staff on food production schedules, inventory management, and quality control. Ensure compliance with health and safety standards across all operational areas. Manage customer relations, addressing complaints or concerns promptly to maintain high levels of guest satisfaction. Assist in training new staff members and ongoing professional development of team members. Support event planning and execution as needed, including serving during busy periods or special functions. Maintain organised records of daily operations, staff schedules, and inventory. Qualifications Proven supervisory experience within the hospitality sector, ideally in restaurants. Knowledge of food safety standards and regulations. Experience in team management and leadership roles with excellent organisational skills. Familiarity with restaurant service procedures, including serving and hospitality practices. Ability to manage multiple priorities efficiently under pressure. Excellent communication skills with a professional demeanour. A proactive attitude with a passion for delivering outstanding guest experiences. This role offers an engaging environment for those eager to develop their leadership skills within the hospitality industry while ensuring operational excellence across all departments. TPBN1_UKCT

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!- No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. A WORLD OF REWARDS Annual Salary ranging from £38,000 to £41,000 plus service charge Chef whites provided andlaundered Free, healthy and high quality meals when on duty Grow your Career! Personal Development programmes designed to support you at every step of your career A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing () Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) Team Member Referral Program Discounted dental and health cover High street discounts: with Perks at Work Discounted car park Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days) Modern and inclusive Team Member's areas A Sous Chef will work closely with the Executive Chef to manage all aspects of the kitchen to deliver an excellent Guest and Member experience while managing food provisions, assisting with guest queries, and controlling costs. What will I be doing? Manage all aspects of the kitchen including operational, quality and administrative functions Assist in positive outcomes from guest queries in a timely and efficient manner Ensure foods are of good quality and stored correctly Contribute to menu creation by responding and incorporating Guest feedback Ensure the consistent production of high quality food through all hotel food outlets Manage customer relations when necessary, in the absence of the Executive Chef Support brand standards through the training and assessment of the Team Manage the kitchen brigade effectively to ensure a well-organized, motivated Team Control costs without compromising standards, improving gross profit margins and other departmental and financial targets Assist other departments wherever necessary and maintain good working relationships What are we looking for? Excellent planning and organizing skills Ability multi-task and meet deadlines Strong supervisory skills A creative approach to the production of food Positive attitude Good communication skills Ability to work under pressure It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous kitchen experience in similar role Passion for producing high quality food Knowledge of current food trends Proficiency with computers and computer programs, including Microsoft Word, Excel and Outlook EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay. Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company TPBN1_UKCT

The Ned boasts 10 restaurants each serving a unique style of cuisine from around the world. As Assistant Restaurant Manager you will support your management team in the leadership of one of our venues, taking the reins whenever they arent on site and partnering on all commercial and strategic elements of running a successful business. Do you want to join one of the best places to work in hospitality? Whats the role? Assistant Restaurant Manager About The Ned: The Ned and Neds Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time. The Ned launched in 2017 in the heart of the City, in the former Midland Bank headquarters. The Ned City of London houses Neds Club - a private members space, gym and rooftop - alongside a public spa, a full floor of events spaces, ten restaurants and bars and 248 hotel bedrooms. As a key part of the management team, you will: Supporting your management team in delivering all operational, commercial, experiential, and people performance Youll contribute to and drive the restaurant strategy to achieve our goals and build a long-term vision for the brand Closely monitoring financial performance, youll provide direction and take decisions where needed to protect and drive profitability, including labour scheduling, expense control, sales forecasting, annual budgeting process and month end performance analysis Our customer and member experience are central to success, and youll be obsessive about any detail that has the potential to make or break this Youre accountable for ensuring the whole team delivers exceptional service and equally, youll hold them to account for performance as measured on the restaurant balanced scorecard As an accountable person for health and safety and labour relations, youll ensure that all regulatory compliance is maintained Support with all people leadership tasks - including team recruitment, development and performance chats, onboarding new starters - this is a great role for growing manager who wants to build their people management skillset What you can bring to the role: Previous leadership experience with a proven track record of delivering outstanding food, guest experiences, and people management Our customers and guests expect the best, so high standards are essential An organised and detailed manner is necessary, as impeccable record keeping is needed to maintain records for our safety and audit standards A commercial mindset is non-negotiable in all our leaders as you will be supporting in delivering excellent financial performance and results Our operation can be a high-pressure environment, but youll be the steady presence that our team look to, so a calm demeanour and a genuine passion for providing guests with an exceptional experience every time is essential What can The Ned give you? Salary of up to £42,000 per year, including service charge Complimentary meals in our friendly team restaurant, Neddys including monthly payday breakfast Exciting learning and development programmes to help progress your career Exclusive rates at The Ned for staying and eating for you, your family and friends Wellbeing and health benefits, including Reward Gateway and Stream, with access to gym, shopping, and cinema discounts Your birthday off after a year of service and more holiday after five years Paid volunteer day Refer a friend scheme Regular social events, including an annual pool party Employee assistance programme 24/7 advice and support Reward and recognition initiatives At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality. Please let us know of any specific needs you may have during your interview. All candidates must be eligible to live and work in the UK to be considered for this role. Apply today and join us as an Assistant Restaurant Manager #lovethened TPBN1_UKCT

The Role... At Soho House, the Spa Manager plays a vital leadership role in overseeing all aspects of spa operations, ensuring an exceptional, luxury experience for our members and guests. You will be responsible for managing the day-to-day running of the spa, maintaining the highest standards of service, and motivating a team of therapists and reception staff to deliver outstanding wellbeing treatments and hospitality. What's in it for you? Weekly Pay Clothing Allowance Every House Membership 50% off Food & Drink, 7 days a week Staff Room Rate; Any Bedroom, Any House, $100 a night Private Health and Dental Care Life Assurance Day off on your birthday Up to 50% Staff Discount on Cowshed & Soho Home In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. Free Counselling Sessions Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate. Continuous training to develop yourself personally and professionally Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career Key duties... Lead and inspire the spa team to provide exemplary service and maintain a consistently high standard of treatments and hospitality. Oversee day-to-day spa operations, including bookings, scheduling, therapist performance, and guest service. Ensure the spa is clean, safe, well-maintained, and compliant with all health, safety, and hygiene regulations. Create and manage treatment menus, promotional offers, and seasonal wellness packages in collaboration with the wider hospitality and marketing teams. Manage spa inventory and ordering of stock and supplies, ensuring effective cost control and supplier relations. Recruit, train, and develop team members, providing ongoing coaching, performance reviews, and support. Manage the spa's P&L, tracking KPIs such as treatment revenue, retail sales, therapist utilisation, and guest satisfaction. Act as the main point of contact for guest feedback, resolving any issues professionally and promptly. Coordinate with other departments (e.g., Events, Membership, F&B) to offer wellness experiences that enhance member satisfaction. What we are looking for... Minimum 3-5 years' experience in spa management within a luxury hotel, wellness retreat, or members club. Recognised qualification in spa therapy, wellness, or beauty therapy (e.g., CIBTAC, CIDESCO, ITEC). Proven leadership and operational experience, including team development and KPI delivery. Deep understanding of luxury guest service and premium wellness trends. Fluent in English, with strong written and verbal communication skills. IT literacy including spa booking systems, Microsoft Office, and reporting tools. TPBN1_UKCT

Cigar Lounge Manager Bvlgari Hotel London is seeking an experienced and charismatic Cigar Lounge Manager to lead and elevate our Edward Sahakian Cigar Shop & Sampling Lounge a premier Knightsbridge destination for connoisseurs and luxury guests alike. This role offers the rare opportunity to shape and manage an exceptional cigar-centric experience within one of Londons most distinguished five-star hotels. The successful candidate will be passionate about cigar culture, deeply knowledgeable about premium products, and skilled in delivering discreet, personalised service in line with the Bvlgari ethos of elegance, craftsmanship and human connection. Job Description The Cigar Lounge Manager will run the Edward Sahakian Cigar Shop & Sampling Lounge with operational excellence, strategic vision and impeccable service standards. You will oversee daily operations, manage the lounge team, nurture relationships with guests and ensure the highest standards of hospitality, product curation, and lounge ambience. This role combines operational leadership, guest engagement, product expertise and commercial responsibility perfect for a seasoned hospitality professional who thrives in luxury environments and understands the nuances of premium cigar culture. Key Responsibilities Lead and manage the Cigar Lounge & Sampling Room, ensuring a refined, memorable and authentic guest experience aligned with Bvlgari standards. Oversee all lounge operations, including service quality, team performance, guest engagement and overall ambience. Maintain comprehensive knowledge of cigars, accessories and premium spirits; consult guests with confidence and expertise. Manage inventory, stock control, cigar storage conditions, humidor standards and reporting to ensure product excellence and availability. Ensure compliance with all relevant licensing, health & safety, tobacco service regulations and internal hotel policies. Build and maintain strong supplier relationships, particularly with Edward Sahakian and associated cigar partners, to enhance product offerings and guest experiences. Drive commercial performance through sales, upselling, guest relations and tailored recommendations. Recruit, train, mentor and develop a professional, service-oriented team. Work collaboratively with wider hotel F&B teams to support events, tastings, pairings and VIP experiences. What Were Looking For Were seeking a skilled hospitality leader with: Proven management experience in luxury hospitality, premium spirits, cigar lounges or high-end beverage environments. Deep passion and knowledge of cigars, storage practices, service etiquette ideally with prior cigar lounge, tobacconist or related experience. Exceptional guest service instincts and the ability to deliver discreet, personalised experiences. Strong commercial awareness, with experience driving sales and managing inventory effectively. Excellent team leadership and people development skills. Immaculate presentation and professional demeanour befitting an elite luxury brand. Knowledge of cigar pairing with spirits and hospitality trends is a strong advantage. Diploma or relevant qualification in hospitality, beverage studies, cigar/smoking culture or related fields (desirable, not mandatory). Eligibility to work in the UK with strong written and spoken English. Why Join Bvlgari Hotel London? At Bvlgari, we celebrate craftsmanship, elegance and human connection in every guest journey. As Cigar Lounge Manager, you will: Lead one of Londons most distinguished cigar experiences in collaboration with the internationally renowned Edward Sahakian brand. Work within a supportive, high-calibre team that values creativity and service excellence. Enjoy opportunities for professional growth within a world-class luxury hotel brand. Collaborate across departments on bespoke tastings, pairing events and guest-centric experiences that elevate brand prestige and guest loyalty. If you are passionate about premium hospitality, have a deep appreciation for cigar culture and possess the leadership skills to elevate a luxury lounge experience, we would love to hear from you. This is an opportunity to become part of Bvlgari Hotel London, where attention to detail, authenticity and human connection sit at the heart of every guest experience. TPBN1_UKCT

Concierge & Memberships Manager – “London family members club” Salary: £38,000 - £40,000+ Location: London Looking for a role where every day brings connection, creativity, and meaningful experiences? I am working with a luxury family members' club designed to make quality time effortless and memorable. The Concierge & Memberships Manager will lead the front-of-house and membership journey — combining hospitality excellence with genuine people skills. The Role You'll be the smiling face that welcomes our members and their guests, ensuring every visit feels special. This hands-on role blends sales, service, and leadership — overseeing the Reception & Memberships team, driving membership growth and retention, and collaborating on standout events that keep families coming back. Key Responsibilities Manage the complete membership journey — from first enquiry to happy, long-term member. Partner with the events team to deliver engaging activities that attract and retain members. Handle member queries or complaints with professionalism and a proactive, solution-focused approach. Lead the Concierge team to ensure day-to-day operations run smoothly. Oversee bookings, communications, and member access with efficiency and care. Prepare accurate membership reports and contribute to departmental planning. Recruit, train, and develop team members to consistently meet service excellence standards. Support the General Manager with ad hoc duties as needed. Skills & Experience Minimum 2 years in a leadership role such as Reception, Membership, Sales, or Guest Relations in a premium hotel or private club setting. Excellent communicator with a second language is highly desirable. Clear Enhanced DBS check required. Personal Qualities Exceptional communicator, both written and verbal. Diplomatic problem solver who thrives on creating win-win outcomes. Organized multitasker with strong time management and prioritization. Confident decision-maker who sees the bigger picture. Naturally engaging with children and families alike. For more information contact or Call David Allen TPBN1_UKCT

Company Description Mercure & ibis London Earls Court and Barnabys Restaurant & Bar provide guests with a warm welcome, spacious and comfortable accommodation with breath-taking views of the London skyline currently in the exciting process of a refurbishment with the aim to shift our hotel to a four-star hotel and new branding. Our new goal is to find the right candidates to be part of this amazing project to help us during the evolution to become a modern, stylish and innovative 12-storey hotel. The hotel is about to undergo a very unique project resulting in a dual branding stylish and modern hotel with a combination of 3* and 4* product. Our promise iscaring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission istomake the impossible possible to realise your dreams. Job Description POSITION OVERVIEW Department: Food & Beverage POSITION OVERVIEW Behaves and acts in an exemplary fashion, embodying the brand mind-set; Supervise the team of Food and Beverage Department, helping them improve their skills and providing support for career development Improves sales, the quality of service and promotion of services in compliance with hygiene and security standards Conveys the hotel's image through his/her attitude, professionalism and involvement in the field Ensures that all products served to guests conform to standard and are of good quality Develops revenue and profit margins Helps the hotel meet its targets Provides information for guests within his/her field of competence or directs them to the right person Remains polite and courteous at all times whatever customers may request Handling any complaints immediately and sensibly, and keeps the manager informed MAIN RESPONSIBILITIES Customer relations Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty. Enquires whether guests are satisfied throughout their experience Takes into account and anticipates guests' needs Convey the hotel image Professional techniques / Production Determines the best organisation (production, distribution, storage etc) according to existing infrastructure and equipment Supervises stock rotations for catering supplies and identifies any needs Supervises and checks the bar, restaurant, menu, presentation Is responsible for applying the reference standards and audit procedures as defined by the hotel and brand Coordinates with the departments close to the F&B department (front office, reservation etc.) Guarantees that equipment is kept clean and well maintained, in line with hygiene regulations Ensures equipment remains in good condition and signals any need for technical intervention Ensures compliance with legislation governing the sale of beverages Team management/ Talent & Culture Contribute to guests satisfaction by providing high quality services with a warm and friendly and approach. Develops employees' motivation and team spirit by creating a good working atmosphere Integrates and trains employees, providing support for skills development Ensures that employees are well presented (uniforms, personal hygiene etc.) Helps employees improve their skills and provides support Ensure all mandatorytrainingare completed Helping with the rotawhen necessary Commercial / Sales Is familiar with all the hotel's services and promotes them to encourage guest loyalty Increases sales through his/her innovative and creative approach and reliable advice Promotes the special offers and full range of products Management and administration Manages the products available for guests Keeps the loss and breakage of equipment to a minimum and keeps the superior informed Keeps an inventory of equipment and tracks items coming in and out. Hygiene / Personal safety / Environment Ensures that the workplace remains clean and tidy Knows and ensures the application of the hotel's security regulations (in case of fire etc) Ensures the safety of people and property in the hotel Respects the hotel's commitments to the "Environmental Charter" (saving energy, recycling, sorting waste etc). Special Note: During the course ofdutyyou will have access to certain information, which demands the utmost confidentiality. Discretion must beexercised at all times. Your responsibilities are included but not limited to this job description as this has been drafted as a guide to the purpose and main duties of the role as it currently exists. The hotel relies on the flexibility of its staff to ensure the continuity of thehigh standardscurrently being achieved. It is not intended as awholly comprehensiveor permanent schedule ofdutiesand it does not form part of the contract of employment. The Company reserves the right to amend this job description from time to time to accommodate the requirements of the business and the evolving nature of the role. Candidates must have the right to work in the UK. Additional Information PERKS FOR YOU Employee benefit card offering discounted rates at Accor worldwide Free and delicious meal breaks on duty Complimentary stays in UK and North Ireland Friends & Family discounts 50% food discounts in our restaurants Pension Scheme Health Insurance Eye Test Vouchers Staff Uniforms Provided Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 TPBN1_UKCT

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow A WORLD OF REWARDS • Competitive Annual Salary • Chef whites provided • Free and healthy meals when on duty • Grow your Career ! • Personal Development programmes designed to support you at every step of your career • A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing () • Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) • Team Member Referral Program • High street discounts: with Perks at Work • Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days) • Discounted dental and health cover • Free Parking • Modern and inclusive Team Member's areas An Executive Sous Chef is responsible for contributing to menu creation and managing and training the kitchen brigade to deliver an excellent Guest and Member experience while managing food cost controls. What will I be doing? As Executive Sous Chef, you are responsible for contributing to menu creation and managing and training the kitchen brigade to deliver an excellent Guest and Member experience. An Executive Sous Chef will also be required to manage food cost controls. Specifically, you will be responsible for performing the following tasks to the highest standards: Contribute to menu creation Manage and train the kitchen brigade effectively to ensure a well-organised and motivated team Ensure consistency in quality of dishes at all times Assist the Head Chef and managing customer relations when necessary, in the absence of the Chef Ensure resources meet business needs through the effective management of working rotas Support brand standards through the training and assessment of your team Manage food cost controls to contribute to Food and Beverage revenue Knowledge of activities in other departments and implications Ensure compliance with food hygiene and Health and Safety standards What are we looking for? An Executive Sous Chef serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Strong Junior Sous Chef or previous Sous Chef Experience Approaches food in a creative way Strong supervisory skills Positive attitude Good communication skills Committed to delivering a high level of customer service Excellent grooming standards Excellent planning and organising skills It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Relevant qualifications for role Ability to work a variety of shifts including weekends, days, afternoons and evenings EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay. Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company TPBN1_UKCT

We are currently looking for an experienced, enthusiastic, talented and impeccable Sales Manager Groups and Events to join our experienced Sales and Marketing team at our beautifully presented property located in Knightsbridge. This is a career defining opportunity, working alongside luxury hospitality experts delivering the highest standards and the most impeccable service. ROLE PROFILE You will play a pivotal role in the success of Bvlgari Hotel London by maintaining existing relationships and developing new ones that drive the hotels business. Your primary focus will be converting new revenue and maximizing groups and events sales to exceed budget targets. You will proactively sell rooms, suites, event spaces, and Food & Beverage outlets to new and existing clients, ensuring yearly growth in line with sales objectives. The ideal candidate is ambitious, results-driven, and has an in-depth knowledge of the luxury hotel industry with a proven track record in a similar role. Success in this role comes from your ability to build strong relationships, identify sales opportunities, and convert them into successful business for the hotel. WHO WE ARE LOOKING FOR As an ambassador for Bvlgari Hotel London, you will uphold our brand and hotel standards, demonstrate exceptional guest and colleague relations, and provide flawless service. We are looking for an impeccably presented individual with excellent guest service skills and a passion for luxury hospitality. We encourage a diverse workforce. You must have good written and spoken English and be eligible to work in the UK. Fluency in a second language is advantageous. ABOUT US Located in Knightsbridge on the edge of Hyde Park, Bvlgari Hotel London is both a haven of calm in the centre of the city and yet under a minutes walk from such landmarks as the famous Harrods department store. Since opening in 2012, Bvlgari has set new standards among the luxury hotels of the British capital. Elegant contemporary architecture and Bulgaris legendary flair for design are matched by class-leading quality of service. Design, service, and exceptionally generously proportioned rooms and suites combined with unrivalled facilities such as a full gymnasium and physical training centre with on-site Workshop personal training team; 11 single treatment rooms and 1 private spa suite Spa; 25 metres, three-lane swimming pool; 47 seat Screening Room; unique Cigar Shop and sampling room, a stunning Ballroom; to deliver a city hotel experience that is unique in the world. We offer a highly rewarding career with competitive compensation and significant opportunities for professional development and progression within our luxury hotel collection. TPBN1_UKCT

Company Description Department: Front Office/Rooms Reporting to: Rooms Division Manager Company Overview Mercure & ibis London Earls Court and Barnabys Restaurant & Bar provide guests with a warm welcome, spacious and comfortable accommodation with breath-taking views of the London skyline currently in the exciting process of a refurbishment with the aim to shift our hotel to a four-star hotel and new branding. Our new goal is to find the right candidates to be part of this amazing project to help us during the evolution to become a modern, stylish and innovative 12-storey hotel. The hotel is about to undergo a very unique project resulting in a dual branding stylish and modern hotel with a combination of 3* and 4* product. Our promise iscaring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission istomake the impossible possible to realise your dreams. Job Description MAIN RESPONSIBILITIES This role is the core of the hotel service as it is all about guests satisfaction and customer services where all departments converge. Its priority is our customer and hotel reputation You will have the ability to multi-task while under pressure and have a proactive personality in this busy hands-on role Manage airline crews journey from pre arrival to smooth check in, when in house till departure, and ensure a seamless, efficient, and elevated hospitality experience tailored to airline personnel. Find new ways to push our RPS (reputation performance score) Relay with Heads of Departments with complaints and issues Ensures the high standard of services provided for guests and the attainment in all areas of the hotel for both qualitative and quantitative targets Conveys the hotels image and atmosphere through his/her exemplary attitude, warm and friendly welcome, availability and frequent presence in the field Proactive and motivated attitude through the team This role is 70% guest relations face-to-face and 30% admin tasks Improves the departments results by increasing sales and productivity in all areas of the hotel Liaise closely with other HODs in the team. For Example, Chef, Housekeeping and Maintenance Perform Shifts in the hotel when needed Be creative with amenities and sparkles personalise memorable moments with our guests Make our regulars feel important and recognised Spend time in our Lobby and outlets to allow for Guest interaction and complaint handling Completing the training in Reception and support the Reception team if needed Commercial / Sales Promotes special offers and a full range of products Improves the departments results by increasing sales and productivity in all areas of the hotel Brand promise Promote guest satisfaction experiences through Accor Extranets Ensure an attitude of anticipative and caring service is displayed at all times during your shift Assist and proactively aim to reach our annual targets for Budgets, RPS and other targets stipulated for the year Management and Administration Work within the team completing the day-to-day operation of the Guest Relations department to ensure service standards are followed with friendly and engaging service Reply back to all Hotel reviews and complaints with satisfactory resolutions Checks inventories that have been carried out Tracking the budget and refunds on a daily & weekly basis Complaint tracking based on category Be in constant contact with the other departments and ensure that information circulates smoothly between them e.g. Reception, Maintenance, HK and Kitchen Cover DM shifts and support all departments Ensure employees are informed daily about priorities to personalize service Follows all departmental policies, procedures and standard Effectively & responsibly handles guests requests and reservations Clearly demonstrates to guests and colleagues a commitment to service excellence NOTE: The Company reserves the right to amend this job description from time to time to accommodate the requirements of the business and the evolving nature of the role. Additional Information Employee benefit card offering discounted rates at Accor worldwide £5 for any name mention £200 for the Heartist of the month (Employee of the month) Free and delicious meal breaks on duty Complimentary stays in UK and North Ireland Friends & Family discounts 50% food discounts in our restaurants Pension Scheme Health Insurance Eye Test Vouchers Cycle to work Scheme Staff Uniforms Provided Learning programs through our Academies Wonderful and fun colleagues Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 Candidates must have the right to work in the UK TPBN1_UKCT