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The Concierge owns the guest’s overall Group, Loyalty & Concierge Class experience, offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Concierge is the liaison between the Guest, Groups/Wedding/Events/Charter corporate teams, Loyalty Corporate teams and all Hotel and Marine Departments, proactively anticipating every guest’s needs and expectations. The Concierge must possess outstanding hospitality, communication and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Concierge is held fully accountable for the quality of their groups and guests’ overall personalized experience. This individual will work in a team of Concierges who take full ownership and accountability for any concerns, questions and queries to the highest level of expectation. The Concierge provides a personalized guest service experience, where the anticipation of guests’ needs, and expectations are executed in a flawless timely manner Qualifications: • SHIPBOARD Employment type, • Ability to speak English clearly, distinctly and cordially with guests., • 2-3 yrs background experience as Front Desk/Receptionist in a 4 or 5 * Hotel., • Experience in handling different types of events with 80+ guests., • Guest services shipboard experience is an advantage. Essential duties and responsibilities: • Acts as primary contact, advocate and representative for all guests, with increased focus on the V.I.P list, Loyalty, Groups and Concierge Class, reacting efficiently and effectively to achieve impeccable results. Accountable owners of the seamless execution of all Group, Loyalty and Concierge events, their organization and the stakeholders who facilitate., • Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening, • Maintains the physical appearance and ambiance of the Concierge lounge, Loyalty Spaces and conference rooms and materials ensuring a clean organized, fully stocked, welcoming and luxury environment, • Maintains complete knowledge of all brand features, ship related information, revenue products, information, voyage/destination related information, guest information and preferences, • Coordinates guests’ special requests for personalized services, such as transportation, restaurant reservations, various activities and services, wine, spa, shore excursions, flowers, tailor service, and baby-sitting etc., • As an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guest and crew with equal humility and respect, champions cleanliness and orderliness when walking all guest and crew areas by correct reporting and ownership, greets all guest and crew following WAYS philosophy and takes full ownership of all guest and crew occurrences that require direction and leadership.

Welcome to Ada At Ada, the National College for Digital Skills, our mission is to empower the next generation of diverse digital talent. By combining high-quality education with deep industry partnerships, we are expanding the talent pipeline, diversifying the tech sector, and transforming lives. As a specialist Further Education college, all our 16–19 students study Computing, while our Higher Level and Degree Apprentices work in high-demand disciplines within innovative, blue-chip companies. Bridging the Skills Gap The UK’s digital skills gap costs the economy an estimated £63 billion annually in lost GDP. Ada addresses this by equipping young people with the specific skills the industry requires. Since being announced by the Prime Minister in 2014 as England’s first new FE College since 1993, we have consistently excelled, earning "Good with Outstanding features" in our first two Ofsted inspections. Our Reach and Impact We operate from state-of-the-art campuses in Victoria, London, and Ancoats, Manchester, fostering a supportive, values-driven environment for students and staff alike. Our current learner demographics reflect our commitment to inclusion: 33% Female 62% Ethnic minority backgrounds 27% Low-income households 48% From low-income areas. Our London Sixth Form currently enrolls 216 students, delivering nation-leading results: The qualification achievement rate (QAR) is 84% with those from disadvantaged backgrounds (measured as eligible for FSM) at 88%. The BTEC pass rate achieved is 100%, with 65% of learners attaining the highest grades (Distinction* or Distinction). The programs successfully lead to 91% positive destinations for learners. Expanding our curriculum In response to our successful roll out of T Levels from September 2024 we are expecting to expand the offer of the program in Digital Software Development with up to 75 learners across both our campuses with London hosting up to 50 learners. This includes a 315-hour industry placement and a comprehensive skills program designed to launch successful careers in tech. We are also looking ahead to launching new V Levels in 2027 in response to the DfE launch of distinct programmes of study. Key aspects of the role and main duties * Teach Computer Science to Ada students, maintaining outstanding standards of teaching, learning and assessment. * Support the college in developing an inventive approach to teaching, learning and assessment in computer science so that all students are challenged effectively and enabled not simply to achieve high outcomes but also to gain an excellent understanding of the subject which propels them into successful progression routes. * Prepare high quality learning resources that reflect the Ada Approach to Collaborative Professionalism. * Provide academic and pastoral support for students in their lessons, as well as support outside lessons (e.g. after college or during part of lunch) to ensure that every student makes continuous and effective progress. * Support student progress by providing constructive feedback both in lesson and on homework submitted that systematically checks learners’ understanding, identifies misconceptions accurately and provides clear, direct strategies for improvement. * Provide written feedback on students’ progress to the college, to parents/carers and to students themselves where appropriate and as directed by Senior Leaders. * Be a Team Lead (Form Tutor) and support, through mentoring and intervention, the personal development and academic progress of the students in your Team in line with Ada’s Social Mission and commitment to diversity and inclusion. * Ensure you incorporate relevant industry support into your classroom teaching, e.g., through guest speakers, industry visits, subject competitions and that you take an active part in Ada’s industry projects. * Participate fully in the learning community of Ada teachers, for example by regularly observing colleagues and welcoming observations in return and by contributing enthusiastically to discussions around teaching and learning. * Provide or contribute to written assessments, reports and references relating to individual students and groups of students. * Participate in arrangements for preparing students for public examinations and in assessing students for the purposes of such examinations. * Attend professional development activities either at Ada or elsewhere to improve and enhance your own practice, including attending meetings which take place outside of normal working hours. Person Specification Essential qualifications and experience * Degree level qualification in a relevant subject * Qualified teacher status (QTS) / PGCE / Lecturer qualification (QTLS) * Delivery of Computer Science/ Computing at Level 3 with an excellent track record of results Desirable qualifications and experience * Enthusiasm for teaching Computer Science to a high standard * Embodiment of Ada’s values: Curiosity, Creativity, Collaboration, Rigour and Resilience * An educational vision aligned with the college’s high aspirations. * Genuine passion and belief in the potential of every student * Ability to engage and inspire students and support learning * A desire to innovate and try new approaches, being reflective and learning from mistakes. * A commitment to on-going subject and personal development * Strong collaborative working skills * Strong interpersonal, written and oral communication skills * Excellent organisational and time management skills * A willingness to work flexibly and where necessary outside of normal working hours Personal qualities * Enthusiasm for teaching Computer Science to a high standard * Embodiment of Ada’s values: Curiosity, Creativity, Collaboration, Rigour and Resilience * An educational vision aligned with the college’s high aspirations. * Genuine passion and belief in the potential of every student * Ability to engage and inspire students and support learning * A desire to innovate and try new approaches, being reflective and learning from mistakes. * A commitment to on-going subject and personal development * Strong collaborative working skills * Strong interpersonal, written and oral communication skills * Excellent organisational and time management skills * A willingness to work flexibly and where necessary outside of normal working hours Safeguarding The successful candidate will be required to apply for a Disclosure and Barring Service (DBS) check when appointed to the post. Equal Opportunities Ada, the National College for Digital Skills recognises that equality of opportunity and the recognition and promotion of diversity are integral to its strengths. The following principles apply in respect of the College’s commitment to equality and diversity: • To provide and promote equality of opportunity in all areas of its work and activity;, • To recognise and develop the diversity of skills and talent within its current and potential community;, • To ensure that all employees and prospective employees of the College are treated solely on the basis of their merits, abilities and potential without receiving any unjustified discrimination or unfavourable treatment on grounds such as age, disability, marital or civil partner status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, gender, gender reassignment, trans status, socio-economic status or any other irrelevant distinction;, • To provide and promote a positive working, learning, and social environment which is free from prejudice, discrimination and any forms of harassment, bullying or victimisation;, • To promote good relations between individuals from different groups. Applicants with Disabilities Ada, the National College for Digital Skills is keen to increase the number of disabled people it employs. We therefore encourage applications from individuals with a disability who are able to carry out the duties of the post. If there is anything in this regard that you would like to discuss in relation to your application please contact the HR department. Sponsorship Sadly, we are unable to offer sponsorship for this role, so can only accept applications from candidates who have the legal right to work and remain in the United Kingdom. Thank you for your interest in Ada, the National College for Digital Skills and Good luck with your application.

Guest Relations Executive - Knightsbridge, London \n\n About Jumeirah \n\n Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. \n\n From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. \n\n About Jumeirah Carlton Tower \n\n Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop health club and spa with London’s largest naturally lit swimming pool. \n\n About The Job \n\n An opportunity has arisen for a Guest Relations Executive to join the Guest Relations Team in Jumeirah Carlton Tower. \n\n The main duties and responsibilities of this role are: \n\n\n\t • Serve as the visible representative of the Jumeirah brand in the hotel lobby, providing a warm, consistent, and genuine welcome to all guests and visitors. \n\t, • Act as a storyteller, sharing unique elements of the Jumeirah experience and cultural or historical facts about the destination. \n\t, • Maintain smooth operations by managing daily administrative duties and communicating key information to relevant teams. \n\t, • Proactively engage with guests to ensure memorable experiences, obtaining feedback and addressing their needs. \n\t, • Assist with guest requests such as reservations, directions, and special arrangements, ensuring follow-through for satisfaction. \n\t, • Welcome VIP guests, coordinating seamless check-ins, luggage delivery, and personalized services. \n\n\n \nThe ideal candidate for this position will have the following experience and qualifications: \n\n\n\t • Friendly, approachable, and engaging with a strong ability to connect with people from diverse backgrounds. \n\t, • Knowledgeable and passionate about hospitality, with a keen interest in travel, culture, and the local area. \n\t, • Excellent communication skills, both verbal and written, with fluency in English (additional languages are a plus). \n\t, • Detail-oriented, organized, and able to handle multiple tasks while maintaining a high level of professionalism. \n\t, • Adaptable and flexible, capable of working evenings, weekends, and holidays as needed. \n\t, • Previous experience in luxury hospitality, with strong interpersonal skills and a proactive approach to guest service. \n\n\n \nAbout the Benefits: \n\n Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry. \n\n Benefits include - \n\n\n\t

Guest Relations Coordinator - Knightsbridge, London \n\n About Jumeirah \n\n Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. \n\n About Jumeirah Carlton Tower \n\n Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop healthclub and spa with London’s largest naturally lit swimming pool. \n\n \n\n About the Job: \n\n An opportunity has arisen for a Guest Relations Coordinator to join us at Jumeirah Carlton Tower. \n\n The main duties and responsibilities of this role are: \n\n\n\t • Manage pre-arrival guest communication to identify preferences, special requests, and special occasions.\n\t, • Conduct VIP arrival screening and ensure accurate profiling in the system.\n\t, • Coordinate and place orders for flowers, amenities, and personalized in-room setups.\n\t, • Address guest inquiries and provide the latest information on the Hotel’s outlets, amenities, services and facilities whilst actively upselling and making reservations as necessary.\n\t, • Respond to any guest requests for particular services (e.g., directions, transportation, reservations, dry cleaning, celebrations, other) by making arrangements with the relevant departments and following up to ensure satisfaction.\n\t, • Resolve minor guest complaints and issues effectively, escalating more complex concerns to higher-level staff when necessary.\n\n\n \n\n About you \n\n The ideal candidate for this position will have the following experience and qualifications: \n\n\n\t • Proactive\n\t, • Problem solving\n\t, • Organized\n\t, • Creative\n\t, • Detail orientated\n\n\n \n\n About The Benefits \n\n At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development \n\n Benefits include - \n\n\n\t • Supportive and inclusive work environment\n\t, • Access to Learning & Development programmes and clear career pathways\n\t, • Opportunities for internal mobility within our global network\n\t, • Colleague discounts on food, beverage, and hotel stays worldwide\n\t, • Health care and insurance benefits\n\t, • Locally competitive salary and incentive structure\n\t, • Dry Cleaning of uniform or Business attire\n\t, • Meals on Duty\n\t, • Employee Assistance Program\n\t, • Wellness Benefits – Chiropodist, Flu Jabs, and more!\n

Personal Trainer - Knightsbridge, London \n\n About Jumeirah \n\n Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. \n\n About Jumeirah Carlton Tower \n\n Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop health club and spa with London’s largest naturally lit swimming pool. \n\n About the Job \n\n An opportunity has arisen for a Personal Trainer to join The Peak Gym team at Jumeirah Carlton Tower. \n\n The main duties and responsibilities of this role: \n\n\n\t • Actively participate in and oversee the provision of excellent service, making every guest feel welcomed and at ease, and handling customer complaints efficiently while maintaining positive guest relations.\n\t, • Promote fitness activities, spa treatments, and facilities to guests, actively participate in promotional activities, and serve as a catalyst for Sales and Marketing efforts to enhance guest bookings and experiences.\n\t, • Deliver exercise classes and workshops, provide spa consultations, recommend appropriate wellness activities and treatments based on guest conditions, and stay updated on the latest fitness and wellness trends.\n\t, • Ensure the cleanliness and upkeep of the guest gym, fitness equipment, sauna rooms, shower rooms, and storage rooms, and report maintenance issues immediately to the Engineering Team.\n\t, • Adhere to and promote health, safety, and hygiene standards, maintain confidentiality of guest information, and handle inappropriate guest behaviour as per hotel standards.\n\t, • Problem solving\n\t, • Leadership and team management skills\n\t, • Project Management Skills\n\t, • Supportive and inclusive work environment\n\t, • Access to Learning & Development programmes and clear career pathways\n\t, • Opportunities for internal mobility within our global network\n\t, • Colleague discounts on food, beverage, and hotel stays worldwide\n\t, • Health care and insurance benefits\n\t, • Locally competitive salary and incentive structure\n\t, • Dry Cleaning of uniform or Business attire\n\t, • Meals on Duty\n\t, • Employee Assistance Program\n\t, • Wellness Benefits – Chiropodist, Flu Jabs, and more\n

About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. About The Hotel Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel features 186 beautifully appointed guestrooms, 87 with balconies—a rare feature in London—alongside access to the private Cadogan Gardens, destination dining at La Maison Ani, and London’s largest naturally lit swimming pool at The Peak health club and spa. About the Job • Greet guests warmly and engage in friendly conversation to ensure they feel comfortable and welcome upon arrival., • Schedule dining reservations and coordinate special services or occasions such as anniversaries and birthdays, following Restaurant Reservations SOP., • Use the F&B Enquiry/Booking checklist to handle restaurant enquiries and bookings efficiently, maintaining high standards., • Escort guests to their tables, share names with relevant staff, match the dining pace, and present menus promptly after seating., • Familiarize with the menu and signature dishes to answer guest queries, describe Chef specials, and recommend food and beverage pairings., • Provide personalized attention to VIP and regular guests/residents, maintaining knowledge of their preferences, allergies, seating choices, and privacy needs. About you The ideal candidate for this position will have the following experience and qualifications: • Proactive approach to assist guests displaying positive body language, • Team Player, Pro-active listener, • Displays integrity in dealing with guests and colleagues, • Respects values and cultural difference, • Strong Customer service orientation and ownership Benefits include • Competitive salary + excellent service charge, • Extra holiday for milestone birthdays, • Life insurance and pension scheme, • Dry cleaning of uniform or business attire, • Meals on duty, • Employee assistance and wellness programmes, • Discounts on F&B and spa treatments, • Taxi service after hours, • Ongoing training and development, • Cycle scheme, dental cashback, eye test discounts, • Internal and external transfer schemes

About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. About Jumeirah Carlton Tower Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop healthclub and spa with London’s largest naturally lit swimming pool. About the Job: An opportunity has arisen for a Guest Relations Coordinator to join us at Jumeirah Carlton Tower. The main duties and responsibilities of this role are: • Manage pre-arrival guest communication to identify preferences, special requests, and special occasions., • Conduct VIP arrival screening and ensure accurate profiling in the system., • Coordinate and place orders for flowers, amenities, and personalized in-room setups., • Address guest inquiries and provide the latest information on the Hotel’s outlets, amenities, services and facilities whilst actively upselling and making reservations as necessary., • Respond to any guest requests for particular services (e.g., directions, transportation, reservations, dry cleaning, celebrations, other) by making arrangements with the relevant departments and following up to ensure satisfaction., • Resolve minor guest complaints and issues effectively, escalating more complex concerns to higher-level staff when necessary. About you: The ideal candidate for this position will have the following experience and qualifications: • Proactive, • Problem solving, • Organized, • Creative, • Detail orientated About The Benefits At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development Benefits include - • Supportive and inclusive work environment, • Access to Learning & Development programmes and clear career pathways, • Opportunities for internal mobility within our global network, • Colleague discounts on food, beverage, and hotel stays worldwide, • Health care and insurance benefits, • Locally competitive salary and incentive structure, • Dry Cleaning of uniform or Business attire, • Meals on Duty, • Employee Assistance Program, • Wellness Benefits – Chiropodist, Flu Jabs, and more!

Membership Manager – Family members club Location SW London Salary: £40,000+ Imagine a place where kids can have the time of their lives while parents relax, laugh, and reconnect — all under one roof. That’s what my client is building: a vibrant, hub for families, and they are looking for a Membership Manager who can make every member feel like part of something truly special. About the Role As our Membership Manager, you’ll be the heartbeat of the member experience — blending strategy, hospitality, and warmth into every interaction. Your focus? Growing our family community through thoughtful membership sales, building lasting relationships, and making sure every visit feels better than the last. You’ll work closely with the General Manager and Events Team to create unforgettable experiences, while leading the front-of-house crew to deliver top‑tier service with smiles all round. What You’ll Be Doing • Champion the full membership journey — from that first curious enquiry to welcoming new families into our community., • Dream up and deliver exciting member events and activities that keep our community buzzing and growing., • Be a friendly problem‑solver, handling queries and feedback with empathy, charm, and efficiency., • Oversee bookings, calls, emails, and admin with professionalism and attention to detail., • Lead a welcoming front‑of‑house team that makes every arrival feel like coming home., • Keep leadership in the loop with accurate membership reports and insights., • Train, motivate, and support your team to shine in every interaction. Experience • At least 2 years’ experience in membership management, sales, or guest relations — ideally in a luxury hospitality or private members’ environment., • A knack for connecting with people — from tiny toddlers to seasoned executives., • Excellent communication and diplomacy skills, with the ability to turn challenges into opportunities., • Smart time‑management and multitasking skills — because every day is different., • A problem‑solver’s mindset with a “big‑picture” approach., • Fluency in multiple languages is a plus (bonus points for Arabic!)., • A clear Enhanced DBS check. This is more than a job — it’s a chance to help shape magical moments for families, every single day. For more details contact

Company Description Eson2 is a London real estate company, offering 360 real estate services to landlords. We utilize advanced processes and tools built upon our perennial expertise to maximize property interests regardless of the market’s status quo. We assist customers in their home-seeking adventures by providing a sophisticated booking platform with exquisite properties in central locations. We ensure that all listed properties follow the highest 5-star hotel quality standards. We are trusted by the most reputable developers in Central London, managing over 500 exclusive units under management. Furthermore, we have partnered with more than 100 landlords and are recognized among the Top Property Management companies globally. Role Description This is a full-time, on-site role for an Operations Assistant, located in the London Area, United Kingdom. The Operations Assistant will be responsible for supporting daily property management operations, coordinating with landlords and tenants, maintaining records, and assisting with operational processes. Records & Reporting • Maintain accurate records and an organised digital filing system for contracts, invoices, inspections, and property records, • Prepare and distribute regular operational and financial reports to owners and management, • Manage weekly amendment records, ensuring changes are captured and communicated across the team, • Support scheduling, task assignment, and deadline tracking, • Draft clear communications for owners, guests, and suppliers, and respond promptly to all enquiries Invoice & Finance Coordination • Coordinate and reconcile invoices with owners, ensuring expenses are correctly assigned to each property, • Verify cleaner invoices (hours, cleans, and charges) before approval, • Oversee cost-effective procurement of supplies and communicate any order or delivery changes, • Ensure the team has the time and resources to meet client and owner requirements Issue Tracking & Resolution • Maintain an organised issue log under the correct categories (RM, Order Linen, Find New), with status, updates, and responsible party recorded, • Follow up on every open issue through to timely resolution, with written confirmation on closure, • Communicate issue updates promptly to the relevant owner or team member Linen & Inventory Management • Place linen orders in advance and manage inventory across the full portfolio, • Track deliveries and distribution so every property is fully stocked ahead of each check-in, • Monitor and replenish operational supplies across all properties as needed Property Onboarding • Onboard new properties using a structured checklist — inventory, setup, documentation, and go-live readiness, • Coordinate with suppliers and contractors so each unit meets required standards at launch Daily & Weekly Property Management • Conduct daily and weekly inspections, recording defects, cleanliness issues, and maintenance needs, • Ensure communal areas are consistently clean, tidy, and well-presented, • Supervise and quality-check cleaning teams after every clean to ensure consistent standards, • Monitor bookings so all properties are fully prepared ahead of each check-in, • Liaise with maintenance contractors and suppliers to coordinate timely repairs, • Keep owners informed on inspections, operational matters, and any concerns, • Plan, assign, and monitor daily operations; appraise team performance and produce operational reports Client Review Management • Send review requests within 24 hours of every checkout across all platforms (Airbnb, Booking.com, Google, Email/WhatsApp), • Monitor and log all incoming reviews, • Respond to negative reviews within 24 hours — acknowledge, apologise, and raise an internal issue with a clear action plan, • Respond to positive reviews within 48 hours and share highlights with the team, • Produce a weekly review report (ratings, trends, action points) and share with owners and management, • Identify feedback patterns and propose improvements to the guest experience GUEST RELATIONS • Assist guests at check-in to ensure a smooth, welcoming, and professional arrival, • Act as the first point of contact during a stay — respond quickly, remain calm, resolve issues, and escalate urgent matters until fully resolved, • Provide upscale, empathetic service, with personalised attention for VIPs, elderly guests, children, and guests with disabilities, • Promote property amenities and services (housekeeping, private chefs, transfers) and recommend local dining, shopping, and sightseeing, • Anticipate guest needs — including unstated ones — and build strong relationships with regular clients, • Coordinate communication between guests and staff and follow up until every concern is resolved WHAT WE ARE LOOKING FOR • Proven experience in administration, property management, operations, or guest relations, • Exceptional organisation and attention to detail, with strong follow-through, • Ability to manage multiple priorities, deadlines, and stakeholders simultaneously, • Confident, professional communicator who stays calm under pressure, • Strong time management and the ability to work independently and use initiative, • Comfortable coordinating between guests, owners, cleaners, contractors, and suppliers, • Positive, proactive, and resilient attitude, • Excellent command of English (additional languages a plus), • Experience in serviced accommodation, short-lets, or the hotel industry is a plus • Computer literate — comfortable with email, spreadsheets, and property management tools

The Role: Hotel Manager The Location: South Place Hotel, 3 South Place, Moorgate, London, EC2M 2AF The Salary: Competitive Salary Why work for us: Our industry leading benefits have you covered! • Industry leading pay: We value your expertise and dedication., • Dine with style: Enjoy a lavish 50% discount at all our restaurants, all day, every day., • Financial freedom: Take control of your finances with Stream – track your earnings in real time, access up to 40% of your pay instantly and save directly from your salary., • Wellness support: Your wellbeing matters to us! Benefit from a confidential Employee Assistance Program with a 24/7 helpline and 6 complimentary sessions with a trained counsellor., • Total Wellbeing Package: Embrace a holistic approach to health with WeCare – offering UK based online GP appointments, mental health counselling, fitness programs, legal and financial guidance and more!, • Nourish your body: We offer healthy and nutritious meals whilst on shift., • Recognition and Reward for a job well done: Shine bright with our Employee of the Month scheme, Long Service Awards and numerous group incentives. You may even earn a place at our yearly employee awards night!, • Grow with us: You will have access to some of the best training our industry has to offer. You will have access to our training platform, Evolv Edge which is packed with resources to nurture your skills and knowledge., • Get some rest: Your holiday allowance increases with length of service., • Make a difference: Give back to the community with an optional paid day each year for volunteering efforts. Who we are: The Evolv Collection is a pioneering, premium hospitality group, founded by Sir Terrence Conran in 1991. Our portfolio includes the most iconic restaurants in modern history, homed in London, Birmingham, Manchester and New York. Every brand in the collection has its own heritage, distinctive character, offering and ambience. By striving for excellence through investing in our people, we drive a passion to deliver outstanding guest experiences. A bit about what you will be doing: The Hotel Manager is responsible for the day-to-day operational leadership of the hotel, ensuring high service standards, effective cost control and a positive team culture. Working closely with the Financial Controller, the Hotel Manager ensures the hotel delivers against budget while maintaining strong guest satisfaction and operational consistency. This role is hands-on, visible and performance focused. Key Responsibilities: Operational Leadership • Oversee the daily operation of the hotel across all departments including Front Office, Housekeeping, Food & Beverage and Maintenance, ensuring seamless collaboration between teams and consistent delivery of service standards., • Ensure operational procedures and brand standards are consistently implemented and adhered to across all areas of the hotel., • Lead daily morning briefings to review business levels, VIP arrivals, operational priorities and service delivery plans., • Maintain a visible leadership presence across the property, particularly during peak trading periods, supporting teams and ensuring service delivery aligns with brand expectations., • Work closely with departmental managers to ensure effective rota planning and staffing levels aligned with occupancy, event schedules and forecasted business demand., • Monitor operational performance indicators including occupancy, service delivery standards, room readiness and departmental productivity., • Managing Maintenance and Housekeeping team schedules to ensure that reactive issues are dealt with efficiently and that a rotational approach maintains the building and rooms to a five-star standard., • Identify operational inefficiencies or service gaps and implement improvements to enhance guest experience and team productivity., • Ensure clear communication between hotel departments and other areas of the wider business where relevant. Guest Experience • Take overall responsibility for the delivery of exceptional guest experiences throughout the hotel, ensuring every guest interaction reflects the standards of The Evolv Collection., • Monitor guest feedback through review platforms and internal feedback channels identify trends and improvement opportunities., • Handle complex guest complaints and service recovery situations, ensuring swift resolution and appropriate follow-up., • Ensure VIP and returning guests are recognised and provided with personalised service experiences., • Work closely with the Bluebird Club membership managers to support the growth of membership, enhance member engagement and ensure members receive a consistently high level of service and recognition when visiting the hotel., • Encourage teams to create memorable guest moments that strengthen loyalty and differentiate the guest experience., • Support teams in developing a culture where service excellence and guest satisfaction are consistently prioritised., • Working with the Hotel Concierge, you will introduce guests to the full scope of services available during their experience along with dining opportunities within the Evolv Collection. Financial & Cost Control • Work in partnership with the Financial Controller to support delivery of the hotel’s financial targets and operational budget., • Monitor payroll hours across departments to ensure labour costs remain aligned with occupancy levels and business demand., • Review departmental cost performance and identify opportunities to improve efficiency without compromising service standards., • Monitor revenue performance across Rooms and Food & Beverage operations, supporting initiatives to drive additional revenue opportunities., • Review weekly trading performance reports including revenue, payroll and cost metrics., • Support the Financial Controller with forecasting, budget preparation and reforecasting processes by providing operational insights and performance data., • Ensure departmental managers understand and manage their cost responsibilities, supporting them in maintaining strong financial discipline., • Promote a culture of cost awareness across the team, ensuring resources are used effectively and responsibly. Team Leadership • Lead and develop Heads of Department, providing clear direction, support and accountability for operational performance., • Build strong working relationships across departments to encourage collaboration and shared responsibility for the guest experience., • Support recruitment activities including interviewing, selection and onboarding of key operational roles., • Provide coaching and support to managers to strengthen leadership capability across the hotel., • Address employee relations matters including performance concerns, absence management and disciplinary issues in line with company policies., • Work closely with the People team to ensure compliance with HR policies and promote a positive working environment., • Support initiatives that enhance employee engagement, team morale and staff retention., • Foster a culture aligned with the company’s TRIP values, encouraging teams to take pride in their work and the guest experience they deliver. Compliance & Standards • Work with the Head of Safety to ensure the hotel operates in full compliance with health and safety legislation and company policies., • Oversee the implementation and monitoring of risk assessments, safety procedures and incident reporting processes., • Ensure statutory compliance requirements are met, including fire safety, licensing, food safety and security procedures where applicable., • Conduct regular operational and safety inspections across guest rooms, public areas and back-of-house spaces., • Maintain brand standards across all areas of the property, ensuring presentation, cleanliness and maintenance meet company expectations., • Work closely with the Maintenance team to ensure preventative maintenance programmes are implemented and property issues are resolved promptly., • Ensure the hotel remains audit-ready, with accurate documentation and operational records maintained where required., • Promote a culture of accountability and safety awareness across all departments. If you are interested in discussing the Hotel Manager role further, please send us your CV without delay! At The Evolv Collection, we celebrate diversity in all its forms. We embrace and support individuals from every background, culture, and identity. Join our team where everyone is welcomed, valued, and empowered to thrive.

Hakkasan Group, home to internationally acclaimed restaurants including Hakkasan and Yauatcha, is seeking an experienced and personable Guest Relations Manager to join our front-of-house leadership team. This is an on-site role based in Hakkasan Mayfair, dedicated to elevating the guest experience - acting as the bridge between guests, restaurant operations and the wider commercial team. This position focuses on relationship-building, service recovery, guest engagement and ensuring every visit reflects the exceptional standards of our brands. The Role • Act as the primary on-site contact for guest relations, ensuring a warm, personalised and seamless experience from arrival through to departure., • Build meaningful relationships with regular guests, VIPs and key clients, fostering loyalty and encouraging repeat visits., • Work closely with restaurant management and service teams to anticipate guest needs and enhance the overall dining journey., • Handle guest feedback professionally and proactively, resolving issues with care and efficiency., • Support special occasions, VIP visits and high-profile bookings, ensuring exceptional attention to detail., • Act as a brand ambassador both within the restaurant and externally, maintaining strong relationships with concierges, local businesses and hospitality partners., • Support the growth of our guest community through personalised engagement and memorable experiences., • Monitor guest feedback trends and provide insights to support continuous improvement. About You • Previous experience in a Guest Relations, Guest Experience or Front of House leadership role within luxury hospitality or premium restaurants., • A natural relationship-builder who enjoys connecting with guests and creating lasting impressions that extend beyond a single visit., • Commercially aware, with an understanding of how exceptional guest relations contribute to reputation, loyalty and long-term success., • Calm, confident and solutions-focused, with strong service recovery experience., • Passionate about hospitality and creating memorable experiences., • Professional, polished and comfortable engaging with a diverse and international clientele. Our Benefits • Dine & Delight: 50% off food and beverage across all our restaurants, including takeaway., • We’ve Got You Covered: Employee Assistance Programme, medical insurance, life assurance and enhanced parental leave., • Birthday Bonanza: An extra paid day off on your birthday., • Share the Experience: Refer a friend and earn up to £750., • Moments That Matter: Gifts for Christmas, Chinese New Year, birthdays and long service., • Grow With Us: WSET certifications, apprenticeships and development courses., • Giving Back: Support charity, sustainability and community initiatives., • Time to Recharge: 28 days’ holiday (increasing with service) plus a performance-based bonus. If you’re passionate about hospitality and thrive on creating exceptional guest moments, we’d love to hear from you. Apply via the link below.

About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. About Jumeirah Carlton Tower Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop health club and spa with London’s largest naturally lit swimming pool. About the Job An opportunity has arisen for a Personal Trainer to join The Peak Gym team at Jumeirah Carlton Tower. The main duties and responsibilities of this role: • Actively participate in and oversee the provision of excellent service, making every guest feel welcomed and at ease, and handling customer complaints efficiently while maintaining positive guest relations., • Promote fitness activities, spa treatments, and facilities to guests, actively participate in promotional activities, and serve as a catalyst for Sales and Marketing efforts to enhance guest bookings and experiences., • Deliver exercise classes and workshops, provide spa consultations, recommend appropriate wellness activities and treatments based on guest conditions, and stay updated on the latest fitness and wellness trends., • Ensure the cleanliness and upkeep of the guest gym, fitness equipment, sauna rooms, shower rooms, and storage rooms, and report maintenance issues immediately to the Engineering Team., • Adhere to and promote health, safety, and hygiene standards, maintain confidentiality of guest information, and handle inappropriate guest behaviour as per hotel standards., • Develop positive working relationships with colleagues, provide training on processes and customer service methods, support the reception team, and assist colleagues during busy periods. About you • Problem solving, • Leadership and team management skills, • Project Management Skills, • Detail Orientated About the Benefits Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry. Benefits Include At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. • Supportive and inclusive work environment, • Access to Learning & Development programmes and clear career pathways, • Opportunities for internal mobility within our global network, • Colleague discounts on food, beverage, and hotel stays worldwide, • Health care and insurance benefits, • Locally competitive salary and incentive structure, • Dry Cleaning of uniform or Business attire, • Meals on Duty, • Employee Assistance Program, • Wellness Benefits – Chiropodist, Flu Jabs, and more

POSITION SUMMARY In conjunction with the Casino Manager, leads and manages the Casino operations including the core functions: day to day operational activities, guest relations, maintaining compliance in all gaming rules as per SQM, and directing the performance management of the Casino Staff. Hiring Requirements: • Minimum one-year experience internally as a Senior Casino Supervisor with consistently high performance ratings. (shipboard experience preferred), • One to two years progressive supervisory experience in a casino function with resorts, cruise lines, and hotels., • Ability to make decisions based on sound judgment regarding rules and regulations., • Ability to observe and recognize payout accuracy, dealer behavior and associated activities., • Satisfactory completion of Gaming Board/Commission approved dealer school., • Ability to manage the financial aspects of a casino operation, including the successful identification of expense reduction through cost efficiencies and revenue growth through promotional and up-selling activities. Ability to manage headcount within area as it relates to and supports the business needs of the vessel., • Knowledge of principles and processes for providing customer and personal service including needs assessment techniques, quality service standards, alternative delivery systems and customer satisfaction evaluation techniques., • Knowledge of policies and practices involved in the human resources function. Ability to manage the international staff in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment., • Through working knowledge of computers, Internet access and the ability to navigate within a variety software packages such as Excel, Word, or related programs., • Bachelor’s degree in hospitality management, business administration or related filed from an accredited college or university or the international equivalent preferred

Global Lifestyle Manager- 2pm-10pm (French Speaking) Introduction to Quintessentially. Expect the best. Experience Better. For the world’s most discerning individuals, brands and corporates, Quintessentially is the ultimate destination for comprehensive lifestyle management and brand experiences. It’s the pinnacle of personalisation and the epitome of exclusivity. Combining an unwavering commitment to redefining excellence with a clientele that demands nothing short of perfection, Quintessentially elevates every aspect of its clients’ lives to unparalleled heights through meticulous attention to detail. As the world’s leading luxury lifestyle management group, Quintessentially has not only paved the way in this space but continues to shape a new standard for luxury concierge services. JOB SUMMARY Are you passionate about servicing a high-net-worth audience and going above and beyond for your members? If you’ve got what it takes to provide a high touch tailored service to our members we have a great opportunity for you to join a truly fantastic global business. We are looking for a Global Lifestyle Manager to manage the relationship with our members overnight ensuring high individual engagement, satisfaction, loyalty and retention. KEY DUTIES Reactively handling all incoming lifestyle & leisure-related requests & enquiries from Members in accordance with set guidelines which will be trained and monitored. Researching and arranging of: travel bookings, restaurant bookings, club bookings and much more. Adhering to Company standard phone greeting – with appropriate Member address & consistent levels of courtesy. Providing quality suggestions at all times which exceed Member expectations. Intensive & extensive phone and email-based correspondence. Using a CRM system to log Member requests, actioning requests and updating Member information. HOURS OF WORK Monday- Friday 2pm-10pm (1 hour unpaid break) REQUIREMENTS Must be fluent-spoken and written in English and French. Work background in any of the following sectors/areas: Personal Assistant, Customer Service, Guest Relations, Lifestyle and or Account Management, luxury travel & leisure. In-depth understanding of requirements involved in the lifestyle management of affluent, high-net worth individuals. Good knowledge of worldwide travel destinations & luxury products/services, given that our Members are based around the globe & request info regarding predominantly travel, leisure & services worldwide. Warm, friendly, calm, confident and courteous at all times. Pro-active, energetic and positive attitude. Strong IT & CRM systems skills. Able to prioritise work, meet deadlines, make decisions and communicate effectively under pressure. OUR IDEAL CANDIDATE Understands HNW lifestyles, expectations, needs and preferences. Warm, friendly, calm and courteous at all times. Able to anticipate client needs and deliver intuitive and highly personalised solutions. Pro-active, energetic, with a positive attitude. Excellent team player. Values privacy and confidentiality. Passionate about travel, culture, and unique global experiences. Strong IT & CRM systems skills. Ability to prioritise work, meet deadlines, make decisions and communicate effectively under pressure. Strong networker and relationship builder. BENEFITS Hybrid working (role dependent) Competitive annual leave allowance with a further increase due to long service Birthday Allowance – take your birthday off on us! Pension Scheme Angel Days: Additional paid leave to do charity work Long Service Awards Life Assurance Digital nomad Study Leave Puppy friendly offices Qmunity committee – Social events in the office Free food & drink in the office Wellbeing platform membership Training platform membership Season Ticket Loans Cycle to work scheme Discounts with a variety of retail and hospitality companies

Position: Restaurant Supervisor Report to: Restaurant Manager What will I get? • Competitive salary ranging from £43,000 to £45,000 gross per annum, based on a 40-hour working week and inclusive of service charge., • Enhanced annual leave, increasing with length of service, • Complimentary meals while on duty, • £1,000 “Refer a Friend” bonus scheme, • Ongoing learning and professional development opportunities, • Reward programmes, long service recognition, and employee appreciation incentives, • Employer pension contribution of 3%, • Complimentary dry cleaning, • Enhanced maternity and paternity pay, • A vibrant social calendar and engagement programme, including team events, seasonal celebrations and a quarterly Chair’s message, • Access to the HSF Health Plan*, including:, • Dental reimbursement, • 24/7 GP advice line and confidential counselling support, including assistance for dependents, • Optical reimbursement, • Complimentary cover for your partner and children, • High street and grocery discounts, discounted cinema tickets, and a wide range of retail offers, • Discounted gym memberships As a Supervisor at ...At Sloane, you will play a pivotal role in ensuring an exceptional dining experience for our guests with your focus being not only your section, but passionate knowledge of French Wines, our menus, and dining out. You will also be responsible for maintaining daily operations such as opening and closing, cash up, reporting, and operational organisation. We are a unique property, blending a service style of gastro precision with dining room warmth, and Parisian glamour. Our menu has existed for 25 years, delivering precise dishes that cannot be found outside of us in London. This iconic menu comes from Hotel Costes in Paris, meaning we have a legacy to uphold. It is this unique legacy that draws people to us, requiring irreproachable standards, so we are strict on set up, service, intervention on a table, and guest relations. As is the case for our Head Waiters/Waitresses, our Supervisors must have an irreproachable, elevated service style, excellent wine and food knowledge, and ability to sell. Strict sommelier service is not our style. Our wine-list is French focused, so a real passion for French wine is a must, without the fluff. Honest knowledge, care, and attention when describing and serving wine, but without fanfare or dramatics. What sets our Supervisors apart from our Head Waiters/Waitresses is their operational duties. As a supervisor you will thrive amidst service, while keeping an eye on BOH and FOH standards. You will be trained in and have a deep knowledge of what makes our property unique, and ensure the team follow. You will also undertake tasks such as daily briefings, stock-count, rota updates, and cash-up. You will collaborate closely with our Restaurant Manager and fellow Supervisors, as well as the rest of the team to enhance guest satisfaction and foster a culture of continuous improvement. In this role you will work hard to become part of something truly unlike anywhere else in London, and develop yourself into a master of all things hospitality. Guest Experience & Service Excellence: • Be a dynamic and visible presence on the floor—working a section while supporting the wine sales and service of more junior in their sections., • Deliver personal, intuitive service that reflects the calm elegance of our hotel and the individuality of each guest., • Lead by example through your service, setting the tone for energy, professionalism, and guest care., • Help develop junior staff by sharing deep knowledge of food, wine, and service etiquette., • Handle guest feedback efficiently and resolve any service issues with care and urgency., • Execute and monitor opening, shift change, and closing duties, ensuring consistency and readiness., • Conduct daily briefings, assign floor sections, and ensure all team members are aligned and ready., • Help manage daily staffing levels and adapt floor coverage in real time based on guest flow., • Communicate effectively with the kitchen and bar to maintain seamless service., • Maintain floor standards for presentation, cleanliness, and atmosphere throughout service., • Actively participate in departmental meetings and team briefings, offering support and guidance to team members when needed to achieve collective objectives., • Familiarise yourself with relevant health and safety legislation and ensure team members comply with regulations., • Act in accordance with fire safety instructions and promote a safe working environment., • Assess staffing needs and develop plans for future growth., • Coach, train, and nurture more junior members of staff., • Elevate team performance, morale, productivity, and enthusiasm. What are we looking for? • Minimum 1 year of experience in a similar role within a luxury dining room/property., • Someone who is not afraid of a quiet service, where focus and commitment must still be maintained., • Excellent knowledge of cocktails, spirits, wines and champagne. Strong French wine knowledge with an ability to treat our wines with care, but not fuss. A desire to learn more about the wines on our list is a must., • Someone who feels at home on the dining room floor—personable, gracious, and always guest-first., • Excellent knowledge of food with a high aptitude to learning and describing dishes with flair to both guests and team members., • Strong upselling skills and ability to tailor service to differing guests’ needs., • Someone who stays informed about new trends, fashions, art, and culture., • Ability to speak and write French is desirable but not essential., • Self-starter with creativity, high drive, and result-oriented approach., • Strong work ethic and ability to handle tasks under pressure and meet deadlines., • Strong leadership skills to motivate the team and maintain a high level of service., • Calm under pressure, exceptionally detail-oriented, and always aiming higher., • Availability to work flexible shifts, including evenings, weekends, and holidays.

Position: Head Waiter/Waitress What will I get? • A competitive salary of £40,000–£41,000 per annum (gross), based on a 40-hour working week and inclusive of service charge, • Enhanced annual leave, increasing with length of service, • Complimentary meals while on duty, • £1,000 “Refer a Friend” bonus scheme, • Ongoing learning and professional development opportunities, • Reward programmes, long service recognition, and employee appreciation incentives, • Employer pension contribution of 3%, • Complimentary dry cleaning, • Enhanced maternity and paternity pay, • A vibrant social calendar and engagement programme, including team events, seasonal celebrations and a quarterly Chair’s message, • Access to the HSF Health Plan*, including:, • Dental reimbursement, • 24/7 GP advice line and confidential counselling support, including assistance for dependents, • Optical reimbursement, • Complimentary cover for your partner and children, • High street and grocery discounts, discounted cinema tickets, and a wide range of retail offers, • Discounted gym memberships As a Head Waiter/Waitress at ...At Sloane, you will play a pivotal role in ensuring an exceptional dining experience for our guests with your focus being not only your section, but passionate knowledge of French Wines. We are a unique property, blending a service style of gastro precision with dining room warmth, and Parisian glamour. Our menu has existed for 25 years, delivering precise dishes that cannot be found outside of us in London. This iconic menu comes from Hotel Costes in Paris, meaning we have a legacy to uphold. It is this unique legacy that draws people to us, requiring irreproachable standards, so we are strict on set up, service, intervention on a table, and guest relations. What sets apart our more junior waiters/waitresses and our head waiters/waitresses besides an elevated service style is their wine and food knowledge, and ability to sell. Strict sommelier service is not our style. Our wine-list is French focused, so a real passion for French wine is a must, without the fluff. Honest knowledge, care, and attention when describing and serving wine, but without fanfare or dramatics. You will collaborate closely with our Restaurant Manager, Floor Manager, and Supervisors, as well as the rest of the team to enhance guest satisfaction and foster a culture of continuous improvement. In this role you will work hard to become part of something truly unlike anywhere else in London. Guest Experience & Service Excellence: • Be a dynamic and visible presence on the floor—working a section while supporting the wine sales and service of more junior waiters in their sections., • Deliver personal, intuitive service that reflects the calm elegance of our hotel and the individuality of each guest., • Lead by example through your service, setting the tone for energy, professionalism, and guest care., • Direct more junior members of staff on SOPs., • Help develop junior staff by sharing deep knowledge of food, wine, and service etiquette., • Handle guest feedback efficiently and resolve any service issues with care and urgency., • Engage with VIP guests discreetly and professionally, maintaining the high standards expected in our unique setting. What are we looking for? • Minimum 1 year of experience in a similar role within a luxury dining room/property., • Someone who is not afraid of a quiet service, where focus and commitment must still be maintained., • Excellent knowledge of cocktails, spirits, wines and champagne. Strong French wine knowledge with an ability to treat our wines with care, but not fuss. A desire to learn more about the wines on our list is a must., • Someone who feels at home on the dining room floor—personable, gracious, and always guest-first., • Excellent knowledge of food with a high aptitude to learning and describing dishes with flair to both guests and team members., • Strong upselling skills and ability to tailor service to differing guests’ needs., • Somone who stays informed about new trends, fashions, art, and culture., • Ability to speak and write French is desirable but not essential., • Self-starter with creativity, high drive, and result-oriented approach., • Strong work ethic and ability to handle tasks under pressure and meet deadlines., • Strong leadership skills to motivate the team and maintain a high level of service., • Calm under pressure, exceptionally detail-oriented, and always aiming higher., • Availability to work flexible shifts, including evenings, weekends, and holidays. Who are we? We are a 5-star luxury lifestyle boutique hotel located in the heart of Chelsea. Set in a 19th century building next to Sloane Square station and featuring a rooftop restaurant, an intimate cocktail bar, and thirty exceptionally designed bedrooms, the property has been elegantly restored to create unique experiences. Within one of London’s most stylish interiors, the hotel combines the quintessentially British style of the Cadogan Estate with a unique French touch. Designed as an exceptional and inspiring destination, it highlights the distinguished and historic pedigree of the Sloane Square Conservation Area in a private and intimate setting. Independently run, the hotel employs passionate, focused individuals with a determination to succeed. To assist us in hosting our wonderful clients, we are on the search for the ambassadors of this truly unique property. They will be given the opportunity to make their own mark while delivering an exceptional service of unparalleled quality. *Upon successful completion of the probation period *The service charge range fluctuates based on our forecasted business levels and may vary from month to month.

About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. Since the opening of the iconic Burj Al Arab in 1999, Jumeirah has become synonymous with warm and generous service, crafting distinctive and purposeful experiences that bring joy to guests worldwide. About The Hotel Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel features 186 beautifully appointed guestrooms, 87 with balconies—a rare feature in London—alongside access to the private Cadogan Gardens, destination dining at La Maison Ani, and London’s largest naturally lit swimming pool at The Peak health club and spa. About the Job • Greet guests warmly and engage in friendly conversation to ensure they feel comfortable and welcome upon arrival., • Schedule dining reservations and coordinate special services or occasions such as anniversaries and birthdays, following Restaurant Reservations SOP., • Use the F&B Enquiry/Booking checklist to handle restaurant enquiries and bookings efficiently, maintaining high standards., • Escort guests to their tables, share names with relevant staff, match the dining pace, and present menus promptly after seating., • Familiarize with the menu and signature dishes to answer guest queries, describe Chef specials, and recommend food and beverage pairings., • Provide personalized attention to VIP and regular guests/residents, maintaining knowledge of their preferences, allergies, seating choices, and privacy needs. About you • Proactive approach to assist guests displaying positive body language, • Team Player, Pro-active listener, • Displays integrity in dealing with guests and colleagues, • Respects values and cultural difference, • Strong Customer service orientation and ownership Benefits include • Competitive salary + excellent service charge, • Extra holiday for milestone birthdays, • Life insurance and pension scheme, • Dry cleaning of uniform or business attire, • Meals on duty, • Employee assistance and wellness programmes, • Discounts on F&B and spa treatments, • Taxi service after hours, • Ongoing training and development, • Cycle scheme, dental cashback, eye test discounts, • Internal and external transfer schemes

I am currently partnering with a well established and highly respected hospitality business to recruit an experienced HR Business Partner. This is a fantastic opportunity to join a people focused business with a strong portfolio of hotels and a genuine commitment to creating exceptional employee and guest experiences. With a large and diverse estate including thousands of rooms, extensive event spaces, and vibrant food and beverage outlets this organisation offers a dynamic environment where HR plays a key strategic role. The role: As an HR Business Partner, you will act as a trusted advisor to both operational hotel teams and central functions. You will play a critical role in shaping and delivering the people agenda, driving engagement, supporting leaders, and helping to build a high performing, inclusive culture. This is a highly visible role with real impact, ideal for someone who enjoys balancing strategic input with hands on delivery. Key Responsibilities: • Drive performance and development by using data to support talent growth, coaching managers, and promoting learning opportunities, • Advise on organisational structure and workforce planning to enhance efficiency and overall team effectiveness, • Lead engagement and culture initiatives by analysing feedback, partnering with leaders, and fostering an inclusive environment, • Support talent and succession planning by developing future leaders and strengthening internal talent pipelines, • Provide expert guidance on recruitment and employee relations, ensuring effective hiring practices and consistent people management Experience: • Proven experience operating as an HR Business Partner or in a similar role, • Strong knowledge of employee relations, engagement, and talent management, • Confident influencing and coaching stakeholders at all levels, • Commercially aware, with the ability to align HR strategy to business needs, • Adaptable, with experience working across multi site or operational environments, • Passionate about creating inclusive, high-performing workplaces Benefits: • Competitive salary up to £60,000, • Comprehensive benefits package including pension, healthcare, and staff perks, • Strong focus on career development and progression, • Access to wellbeing support and employee assistance programmes, • A collaborative and people first working culture

Qualifications: • Preferably 2-3 years Shipboard experience in a similar position and in an International 5 star and luxurious establishment., • Excellent fluent English (verbal and written). This includes the ability to give and receive instructions in verbal and written forms and to effectively and efficiently engage with guests and crew members. Conversational in an additional language (German, French, Spanish, Mandarin)., • Good working knowledge of Microsoft applications, Fidelio and hotel operating systems., • Proactive approach to problem solving., • Sensitivity to cultural differences and the ability to work in a wide variety of cultural contexts., • Strong interpersonal skills and ability to lead, motivate and develop a culturally diverse work force. Duties and Responsibilities: • Provides guests with the highest quality guest services, demonstrating genuine concern for guests wellbeing at all times--Personalized Customer Services., • Ensures that all guest requests, enquiries and complaints are responded to immediately and are followed up on efficiently and to the guests satisfaction., • Maintains a high level of communication and feedback with the Hotel Director as well as other departments around the ship., • Coordinates, organizes and supervises the front office operation., • Displays a full and comprehensive knowledge of the ships facilities, ports of call and services., • Organizes and leads training sessions for all reception team members to continuously develop their knowledge, techniques, skills, guest focus and sense of service.

The Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive anticipation to every guest’s needs and expectations. The Front Desk Manager must possess outstanding hospitality, communication, leadership and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Front Desk Manager is held fully accountable for the leadership required to foster a quality and personalized guest experience within the team. This individual will take full ownership of Front Desk Team regarding all results, financial, development, training and analytical aspects including the accountability of escalated guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of the Front Desk Operations, back and front of house. Qualifications: • SHIPBOARD Employment type., • Must at least have more than 4 yrs of experience in a Front Desk Managerial position or a General Manager position in a boutique hotel or in a 4–5-star hotel experience., • Experience in handling 100+ guests in a 4–5-star hotel., • Experience in handling and supervising 30+ Team Members in Guest Services Department., • Must be willing to work under pressure, • Ability to speak additional languages such as Spanish, Italian, Portuguese, French or German preferred (Conversational Proficiency). Essential Duties & Responsibilities: • All duties and responsibilities are to be performed in accordance with Celebrity Cruises WAYS standards, Standards of Excellence, Public Health guidelines, Key Performance Indicators, environmental, and safety policies in any area of the ship required., • Maintains a constant presence of professionalism and emergency preparedness within the Front Desk Operations both back and front of house, being the brand voice and physical representative of the ship and Guest Relations for all interactions and calls providing impeccable, personalized quality of service to internal and external guests and crew alike, • Executes the Ability to Resolve Issues vision in accordance with the current Standards of Excellence, holds accountability over all team development and performance opportunity, fosters healthy financial figures and guest satisfaction results., • Championing strong administrative skills, taking periodic metrics of data such as guest counts, desk volume, concern content and guest and crew interaction behavioral analysis, • Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools, • Due diligence, care and attention to detail in all interactions and operations with an elevated focus on precision during financial transactions and cash float operations, • Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe.As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality.With the name that's synonymou.

Raffles London at The OWO on Londons Whitehall, unites the allure and heritage of Raffleswith one of the worlds most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure. At Raffles, you arrive as a guest, leave as a friend and return as family.

Guest Relations Manager Front Office Manager Concierge Manager Guest Experience Manager). Portico is recruiting for a Guest Relations Manager (Reception Supervisor) to oversee our small front of house services based with a financial services company in the Canon Street area.

Opportunities to progress within our hotel and the wider Nobu portfolio. Time Management,Customer Service,Hotel Experience,Taleo,Hospitality Experience,Industrial Cleaning,Laundry,Guest Relations Experience,Host/Hostess Experience,Cleaning Experience,Custodial Experience,Commercial Cleaning. As a Ro

SECURITY OFFICERS NEEDED AT LONDON CITY AIRPORT IN APRIL. Time Management,Guest Relations,Hospitality Management,Front office Managements,Accomodation,Telephone handling,Communication,Guest Services,Relationship Management,Reservation,Airport,Administrative Services,Client Services,Airlines,Safety a

The Copthorne Tara Hotel London Kensington is looking for a Guest Relations Executive who can ensure the highest possible standards of service excellence & hospitality are extended to all guests at all times, maximizing revenue opportunities at all available opportunities whilst maintaining legal re

A luxury dining destination in London's Mayfair seeks a Guest Relations Manager who is charismatic and connected in the city's upscale dining scene.The successful candidate will possess exceptional interpersonal skills and a network of high-profile clients, working to create an unforgettable experie

Charlotte Street Hotel in the City of Westminster is seeking a Night Manager to oversee night operations.The role involves ensuring high service standards, managing guest relations, and conducting safety checks.Candidates should possess previous night management experience in a 5-star setting, stron

Lead, manage, and motivate the Front Office team to consistently deliver high‑quality service. Oversee daily Front Office operations, including reception and guest relations. Carry out Duty Manager shifts according to the rota and business needs.

G61-Central Guest Services-EGLS in the City of Westminster is seeking a Guest Experience Ambassador.This role involves responding to guest communications and ensuring excellent service.Candidates should have experience in hotel guest relations, strong attention to detail, and proficiency in English.

The Watches of Switzerland Group are a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and pe

Experience: Several years in a Senior Front Office, Duty Manager, or Assistant Front Office Management role within the UK or International Hospitality industry. Guest Experience Maestro: Work closely with our Front of House Manager and Guest Relations Managers to address complaints, log issues, and

As Guest Experience & Quality Manager (Aura Manager), you will bring the ME brand to life by shaping how guests feel throughout their journey. Background in Guest Experience, Front Office leadership, VIP relations or concierge. Build strong relationships with VIP, loyal and high-value guests.

Waldorf Astoria London - Admiralty Arch is seeking aSous Chef fortheMain kitchen/ Banquetingto join the pre-opening team for this highly anticipated new luxury hotel opening later this year. This is a unique opportunity for an experienced luxury hospitality leader to join the founding team and help shape the guest experience at this landmark hotel. Located at the end of The Mall opposite Buckingham Palace, Waldorf Astoria London Admiralty Arch will feature 100 elegant rooms and suites and 17,500 sqft of private residences. The hotel will open with two signature restaurants - Coreus by Clare Smyth and Café Boulud by Daniel Boulud - bringing together two of the worlds most celebrated Michelin-starred chefs. Guests will also enjoy a world-class spa, state-of-the-art fitness facilities, and a collection of grand event spaces, including a ballroom for up to 320 guests. Waldorf Astoria Hotels & Resorts is Hiltons flagship luxury brand, known for its timeless elegance, iconic properties, and sincerely elevated service that delivers bespoke, once-in-a-lifetime experiences in the worlds most sought-after destinations. WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKs #1 GREAT PLACE TO WORK 2026 Proudly voted by our Team Members A World of Rewards Complimentary, nourishing meals provided while on duty Exceptional development programmes, designed to support and accelerate your growth at every stage Opportunities to make a meaningful impact through our industry-leading Corporate Responsibility initiatives Team Member Travel Programme, offering exclusive discounted stays and 50% off food & beverage High street savings through Perks at Work 28 days holiday, including bank holidays, rising to 33 days with length of service We are looking for hospitality professionals who are passionate about delivering an exceptional fives star guest experience, consistently upholding the worldclass service standards recognised by Forbes. What will I be doing? A Sous Chef partners closely with theSenior Sous Chef and ExecutiveHeadChef to oversee all aspects of kitchen operations, ensuring the delivery of an exceptional culinary experience for Guests and Members. This role combines operational excellence, cost discipline, culinary creativity, and refined guest engagement. As Sous Chef, you will support theSenior Sous Chef andExecutiveHeadChef in the daily management of the kitchen, overseeing food provision, responding to guest feedback, and maintaining the highest standards of quality, consistency, and presentation. Your responsibilities will include: Overseeing all kitchen operations, including culinary execution, quality control, and administrative functions Managing the provision of food across all Food and Beverage outlets, ensuring full compliance with current food safety and legislative requirements Responding to Guest enquiries and feedback promptly and professionally, ensuring positive outcomes Ensuring all food is consistently prepared to the highest quality standards and stored in accordance with food safety guidelines Contributing creatively to menu development by incorporating Guest feedback, seasonality, and current culinary trends Ensuring consistent delivery of high-quality cuisine across all hotel dining outlets Managing Guest relations in the absence of theSenior Sous Chef orExecutive Chef, resolving concerns with professionalism and discretion Ensuring staffing and work rotations effectively support operational and business requirements Upholding brand standards through the training, coaching, and performance evaluation of kitchen Team Members Leading and motivating the kitchen brigade to foster a structured, engaged, and high-performing team Maintaining strict cost controls without compromising quality, driving profitability and achieving departmental financial targets Supporting other departments as required while maintaining strong interdepartmental relationships Ensuring full compliance with hotel security procedures, fire regulations, and all health, safety, and food safety legislation Reporting maintenance, hygiene, and hazard issues in a timely manner Demonstrating a strong commitment to sustainability and environmentally responsible kitchen practices What are we looking for? A Sous Chef serving Hilton brands consistently works on behalf of our Guests while collaborating seamlessly with colleagues. To succeed in this role, you will demonstrate the following skills, experience, and professional behaviours: Relevant culinary qualifications for the role Strong planning, organisation, and time-management skills The ability to multi-task effectively while meeting deadlines Proven supervisory and leadership capability A current, valid, and relevant trade qualification (proof may be required) A creative and refined approach to culinary production A positive, professional, and solution-oriented attitude Strong communication and interpersonal skills The ability to perform effectively under pressure in a fast-paced environment The ability to work independently and collaboratively within a team It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience in a similar Sous Chef or senior kitchen rolewithin a luxury or ultra-luxury hospitality or service-led environment is highly desirable. A genuine passion for producing high-quality cuisine Strong awareness of contemporary food trends and guest preferences Proficiency with computer systems and software, including Microsoft Word, Excel, and Outlook EVERY JOB MAKES THE STAY At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests and behind every job, theres an extraordinary person working to make each Stay magical. That s why at Hilton, Every Job Makes the Stay. Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company TPBN1_UKCT

Welcome to La Mme London where the timeless elegance of the French Riviera meets the sophisticated allure of Londons most prestigious district. Drawing inspiration from our renowned restaurant in Cannes, La Mme London blends Mediterranean charm with modern luxury, delivering a dining experience that is both vibrant and refined. Every day is a new adventure - join us as we bring the Rivieras spirit to life in London! Job Overview The Floor Manager serves as the public face of the restaurant. Leveraging strong technical, interpersonal, and managerial skills, they ensure operational excellence while actively supporting the growth and reputation of the Group. Key Responsibilities Service Operations Control Ensure consistency between orders taken and dishes served Step in, support, or replace team members as needed to maintain smooth service flow Coordinate operations between the front of house and the kitchen Guest Relations Welcome guests and embody the restaurants image and standards Listen attentively to guest needs and respond professionally to requests Handle guest complaints and manage conflict situations effectively Ensure guest satisfaction at all times Adapt service style to different guest profiles Create a warm and convivial atmosphere from the guests arrival, in line with the establishments codes End of Service & Restaurant Closure Control and verify cash registers for the entire team Balance and close daily cash reports Secure cash handling Close and secure the establishment Team Management Train and onboard new team members Ensure procedures, standards, and regulations are properly applied Communicate information and instructions clearly and monitor compliance Allocate tasks and organize workflows Motivate and support the team on a daily basis Ensure compliance with health and safety regulations Lead team meetings and actively engage staff Prepare staff schedules Lead pre-service briefings and communicate operational instructions Skills & Experience Proven experience as a Floor Manager or Restaurant Manager in a high-end or premium dining environment Strong leadership and communication skills Excellent guest-oriented mindset Ability to perform in a fast-paced and demanding environment Solid knowledge of restaurant operations As a team member, you will benefit from a dynamic and stimulating work environment , with continuous support to achieve your professional goals. Don't miss this opportunity to be part of a growing company and contribute to its success. Apply today and start your professional journey with La Mme Group! Please note that only candidates with the right to work in the UK will be considered. TPBN1_UKCT

We are looking for an ambitious, dedicated and service-oriented Senior Events & Groups Manager to join the fantastic team in the Central London Cluster Marriott Hotels: London Marriott Hotel County Hall London Marriott Hotel Marble Arch London Marriott Hotel Kensington London Marriott Hotel Regents Park London Marriott Hotel Maida Vale Overview The Senior Groups & Events Manager plays a pivotal role within the Central London Marriott Cluster, overseeing complex and high-profile group and event enquiries from initial conversion through execution and post-event follow-up. This role demands a blend of strategic sales acumen, operational coordination, and leadership to ensure exceptional service delivery and revenue optimization. If you are a passionate events & groups professional looking to develop within an amazing brand and the world's biggest travel company get in touch with us today! See where your journey can take you. What you'll do? Sales & Conversion Manage large-scale and VIP enquiries such as city-wide events, awards dinners, and multi-day conferences. Drive conversion through compelling show rounds, funnel calls, and proactive communication. Align with a pre-determined event and group strategy, collaborating with banqueting and kitchen teams to refine offerings and enhance customer satisfaction. Operational Coordination Oversee bedroom block management, meeting space inventory, and ensures accurate booking processes. Lead the coordination of daily/weekly Banquet Event Orders (BEOs), facilitate meetings and act as the communication bridge between sales and operations. Ensure consistent and accurate use of hotel systems to uphold brand standards and maintain data integrity. Team Leadership & Development Support team members through training, mentoring, and leading by example. Drive balanced scorecard results across properties and support the Cluster Director in energizing the team through initiatives like closing days and promotional campaigns. Financial Oversight Manage financial processes including post masters (PMs), credit requests, deposit schedules, and commission invoices. Participate in monthly hotel credit meetings to ensure financial accuracy and compliance. Guest Satisfaction Set a positive example in guest relations, ensuring all associates understand expectations and deliver exceptional service. Conduct pre- and post-event meetings, solicit feedback from hotel departments, and identify areas for service enhancement. Emphasize guest satisfaction in departmental meetings and encourages ongoing service development. Sales & Revenue Management Deliver compelling sales experiences, manages customer budgets effectively, and forecasts group and event revenue accurately. Participate in customer site visits and supports the sales process as needed. Provide feedback to overcome sales challenges such as pricing and inventory limitations. In addition to the benefits you would expect being part of a brand of our calibre, you will also be offered: * A unique opportunity to be part of an award winning international brand where we celebrate your unique talent * Part of Marriott International, the largest hospitality brand in the world- this means national and internal promotion opportunities for the right candidates. The sky is your limit here * World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family. * Work alongside some amazing talent- award winning, experienced hospitality professionals * Discounted room nights, meals, and spa access-because your wellbeing means so much * Access to fabulous and flexible benefits to help you in and out of work- including health and life assurance * Access to major high street discounts so you can treat your friends and family as required At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. TPBN1_UKCT

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you. JOB SUMMARY Explore our very big world We are looking for a passionate Sous Chef to join our wonderful team at London Marriott Hotel Regents Park. You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself, join a team where everyone has a voice. Be inspired by what's possible and discover your own future. Begin your purpose, belong to a global community, and become the best version of you. At Marriott...Be you. The impact you'll make Breakfast, lunch or dinner, the best meals aren't just made by our brilliant chefs. They're made even more memorable by the great service our guests enjoy. As one of our experts, you'll make sure you know every dish on the menu, so you can make recommendations and answer any questions customers may have. You'll make sure their food and drinks are served quickly, efficiently and with a smile - and if there are any issues, you'll deal with them right away. Thanks to you, our guests will feel well-fed, happy and wanting to come back for more. Education and Experience * High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area. OR * 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area. CORE WORK ACTIVITIES Ensuring Culinary Standards and Responsibilities are Met Manages kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures. Estimates daily production needs on a weekly basis and communicates production needs to kitchen personnel daily. Assists Executive Chef with all kitchen operations and preparation. Prepares and cooks foods of all types, either on a regular basis or for special guests or functions. Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions. Assists in determining how food should be presented and creates decorative food displays. Maintains purchasing, receiving and food storage standards. Leading Kitchen Operations Supervises and coordinates activities of cooks and workers engaged in food preparation. Leads shifts while personally preparing food items and executing requests based on required specifications. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Maintains the productivity level of employees. Ensures employees understand expectations and parameters. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Sets a positive example for guest relations. Empowers employees to provide excellent customer service. Interacts with guests to obtain feedback on product quality and service levels. Handles guest problems and complaints. Maintaining Culinary Goals Achieves and exceeds goals including performance goals, budget goals, team goals, etc. Develops specific goals and plans to prioritize, organize, and accomplish your work. Utilizes the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance. Trains employees in safety procedures. Managing and Conducting Human Resource Activities Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Participates in the employee performance appraisal process, providing feedback as needed. Brings issues to the attention of the department manager and Human Resources as necessary. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Attends and participates in all pertinent meetings. Perks you deserve Travel smarter with discounted stays at over 9,600+ Marriott hotels worldwide along with family and friends. Access 24/7 confidential wellbeing support through the Health Assured and Wisdom App. Save while dining with 20% off food and beverage in Marriott outlets and 50% off in our five Marriott hotels . Start your day right with a £5 breakfast when staying in most of our European hotels. Make life easier with our Uniform laundry service . Relax and recharge with 28 days of holiday including public holidays, with extra days the longer you stay with us. (Pro rata) Know someone amazing? Refer them and earn up to £500 when they join. Plan confidently for the future with our supportive company pension scheme . Be celebrated regularly through awards, recognition events and milestone celebrations. Treat yourself with exclusive high street discounts on shopping, tech, cinema, eye tests and more. Enjoy a vibrant calendar of monthly associate events filled with fun and connection. Enjoy complimentary meals on duty. Boost your skills with industry-leading learning and development , including digital training, classroom sessions. Take your career further with apprenticeship programmes designed to help you grow and shine in your role. Stay active and save money with the Cycle to Work scheme . LONDON MARRIOTT REGENTS PARK London Marriott Hotel Regents Park offers everything you need to experience England's capital city in style. Ideally situated in Northwest London, just steps from Regent's Park and within walking distance of Swiss Cottage Underground station, our hotel effortlessly blends style, substance and award-winning service. Bring your style and your spirit, we'll bring a work culture where you can shine. We work hard, we play hard, and we want to help you to grow. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. TPBN1_UKCT

Assists the Executive Head Chef in supervising the functioning of all kitchen employees, facilities, costs to ensure maximum Food and Beverage departmental profit is achieved. Assists the Executive Head Chef in controlling and analysing, on an on-going basis, the following: a) Quality levels of production and presentation including employee cafeteria b) Guest satisfaction c Operating/payroll/food costs e) Cleanliness, sanitation, and hygiene Ensures optimum performance in all of the above areas as assigned. Assists the Executive Head Chef in the production, preparation and presentation of all food items to ensure highest quality at all times. Establishes and maintains effective employee relations. Conducts, under the guidance of the Executive Head Chef, such functions as interviewing, hiring specific levels of employees, employee orientation, performance appraisals, coaching, and counselling if necessary to ensure appropriate staffing and productivity. Assists the Executive Head Chef in conducting formal and on-the-job training sessions for kitchen employees. Assists the Executive Head Chef in the preparation of menus TPBN1_UKCT

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2026, AS VOTED BY OUR TEAM MEMBERS!- No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. A WORLD OF REWARDS Competitive annual salary ranging from £35,000 to £40,000 plus service charge Chef whites provided andlaundered Free, healthy and high quality meals when on duty Grow your Career! Personal Development programmes designed to support you at every step of your career A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing () Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) Team Member Referral Program Discounted dental and health cover High street discounts: with Perks at Work Discounted car park Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days) Modern and inclusive Team Member's areas A Sous Chef will work closely with the Executive Chef to manage all aspects of the kitchen to deliver an excellent Guest and Member experience while managing food provisions, assisting with guest queries, and controlling costs. What will I be doing? Manage all aspects of the kitchen including operational, quality and administrative functions Assist in positive outcomes from guest queries in a timely and efficient manner Ensure foods are of good quality and stored correctly Contribute to menu creation by responding and incorporating Guest feedback Ensure the consistent production of high quality food through all hotel food outlets Manage customer relations when necessary, in the absence of the Executive Chef Support brand standards through the training and assessment of the Team Manage the kitchen brigade effectively to ensure a well-organized, motivated Team Control costs without compromising standards, improving gross profit margins and other departmental and financial targets Assist other departments wherever necessary and maintain good working relationships What are we looking for? Excellent planning and organizing skills Ability multi-task and meet deadlines Strong supervisory skills A creative approach to the production of food Positive attitude Good communication skills Ability to work under pressure It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous kitchen experience in similar role Passion for producing high quality food Knowledge of current food trends Proficiency with computers and computer programs, including Microsoft Word, Excel and Outlook EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay. Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company TPBN1_UKCT

Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while associates provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in teamwork and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. In joining Residence Inn, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you. Head Breakfast Chef - Residence Inn Are you a passionate culinary professional who takes pride in starting people's days off right? We're looking for a talented and driven Head Breakfast Chef to lead our kitchen team and deliver an exceptional morning dining experience for our guests at Residence Inn Edinburgh. In this role, you'll be at the heart of our kitchen, overseeing food preparation and presentation, maintaining the highest standards of quality and sanitation, and inspiring a team. You'll bring creativity and consistency to every plate, ensuring our guests begin each day feeling genuinely taken care of. About the Role We'd love for you to come and meet our hiring manager at the hotel, if after reading this you're interested, please don't hesitate to get in touch. This is a 40 hours per week breakfast chef position paying £14.17 per hour, with typical shift patterns running 06:00-14:30, any day of the week. Residence Inn Edinburgh offers a complimentary buffet breakfast for all guests, served 07:00-10:00 Monday to Friday and 07:00-11:00 on weekends, bank holidays, and every day throughout August. At Marriott, guest satisfaction is at the core of everything we do. Breakfast is our one opportunity to make a meaningful food and beverage impression on our guests, and because of that, our kitchen team are a passionate, motivated group who take real pride in the quality, presentation, and offering they deliver each morning. Once trained and settled in, you'll be expected to confidently take ownership of: Lead daily kitchen operations and guide a skilled team of cooks Rota design, shift assignments and timesheet approval Food ordering, inventory and PAR stock controls Opening the kitchen and maintaining the flow of hot and cold breakfast items throughout service Prepare and oversee high-quality breakfast offerings with an eye for taste and presentation Enforcing high standards of food safety, hygiene, food storage and allergen awareness Log and record keeping, food safety audits and chemical controls Post-service kitchen cleaning and food preparation for the following day Closing the kitchen Collaborate with front-of-house teams to deliver seamless guest experiences After 6 months, further opportunities for on-the-job development open, including curating and enhancing the breakfast experience and joining our Associate Relations Committee to help drive sustainability and food waste initiatives. You'll work as part of a rotational rota team alongside the department leader, covering shifts across any day of the week. This could be the beginning of a long, rewarding career with the world's largest hotel company. We actively encourage progression and development, and we ask all our associates to be open about their goals so we can support them every step of the way. What We're Looking For 4+ years of culinary experience (or 2 years with a degree in Culinary Arts or Hospitality Management) Strong leadership and organisational skills, including experience with scheduling and planning A positive, team-first attitude A genuine passion for food quality and guest satisfaction Why You'll Love Working With Us At Residence Inn Edinburgh, our culture is our biggest perk. We recognise great work, celebrate success, and make sure you feel valued every day in our close-knit team. Benefits & Wellbeing Use of the Hotel Gym BenefitHub Access: World's largest selection of retail discounts Wisdom Wellbeing: 24/7 support for you and your family Travel & Dining Perks Marriott Associate Rates and discounts for friends and family 20% off at Marriott F&B restaurants If you're ready to bring energy and expertise to a role where your work truly makes an impression every single morning, we'd love to hear from you. TPBN1_UKCT

Waldorf Astoria London - Admiralty Arch is seeking aSous Chef - Café Bouludto join the pre-opening team for this highly anticipated new luxury hotel opening later this year. This is a unique opportunity for an experienced luxury hospitality leader to join the founding team and help shape the guest experience at this landmark hotel. Located at the end of The Mall opposite Buckingham Palace, Waldorf Astoria London Admiralty Arch will feature 100 elegant rooms and suites and 17,500 sqft of private residences. The hotel will open with two signature restaurants - Coreus by Clare Smyth and Café Boulud by Daniel Boulud - bringing together two of the worlds most celebrated Michelin-starred chefs. Guests will also enjoy a world-class spa, state-of-the-art fitness facilities, and a collection of grand event spaces, including a ballroom for up to 320 guests. Waldorf Astoria Hotels & Resorts is Hiltons flagship luxury brand, known for its timeless elegance, iconic properties, and sincerely elevated service that delivers bespoke, once-in-a-lifetime experiences in the worlds most sought-after destinations. WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKs #1 GREAT PLACE TO WORK 2026 Proudly voted by our Team Members A World of Rewards Complimentary, nourishing meals provided while on duty Exceptional development programmes, designed to support and accelerate your growth at every stage Opportunities to make a meaningful impact through our industry-leading Corporate Responsibility initiatives Team Member Travel Programme, offering exclusive discounted stays and 50% off food & beverage High street savings through Perks at Work 28 days holiday, including bank holidays, rising to 33 days with length of service We are looking for hospitality professionals who are passionate about delivering an exceptional fives star guest experience, consistently upholding the worldclass service standards recognised by Forbes. What will I be doing? ASous Chef - Café Bouludpartners closely with theSenior Sous Chef and Head Chefto oversee all aspects of kitchen operations, ensuring the delivery of an exceptional culinary experience for Guests and Members. This role combines operational excellence, cost discipline, culinary creativity, and refined guest engagement. AsSous Chef - Café Boulud, you will support theSenior Sous Chef and Head Chefin the daily management of the kitchen, overseeing food provision, responding to guest feedback, and maintaining the highest standards of quality, consistency, and presentation. Your responsibilities will include: Overseeing all kitchen operations, including culinary execution, quality control, and administrative functions Managing the provision of food across all Food and Beverage outlets, ensuring full compliance with current food safety and legislative requirements Responding to Guest enquiries and feedback promptly and professionally, ensuring positive outcomes Ensuring all food is consistently prepared to the highest quality standards and stored in accordance with food safety guidelines Contributing creatively to menu development by incorporating Guest feedback, seasonality, and current culinary trends Ensuring consistent delivery of high-quality cuisine across all hotel dining outlets Managing Guest relations in the absence of theSenior Sous Chef orHeadChef, resolving concerns with professionalism and discretion Ensuring staffing and work rotations effectively support operational and business requirements Upholding brand standards through the training, coaching, and performance evaluation of kitchen Team Members Leading and motivating the kitchen brigade to foster a structured, engaged, and high-performing team Maintaining strict cost controls without compromising quality, driving profitability and achieving departmental financial targets Supporting other departments as required while maintaining strong interdepartmental relationships Ensuring full compliance with hotel security procedures, fire regulations, and all health, safety, and food safety legislation Reporting maintenance, hygiene, and hazard issues in a timely manner Demonstrating a strong commitment to sustainability and environmentally responsible kitchen practices What are we looking for? A Sous Chef serving Hilton brands consistently works on behalf of our Guests while collaborating seamlessly with colleagues. To succeed in this role, you will demonstrate the following skills, experience, and professional behaviours: Relevant culinary qualifications for the role Strong planning, organisation, and time-management skills The ability to multi-task effectively while meeting deadlines Proven supervisory and leadership capability A current, valid, and relevant trade qualification (proof may be required) A creative and refined approach to culinary production A positive, professional, and solution-oriented attitude Strong communication and interpersonal skills The ability to perform effectively under pressure in a fast-paced environment The ability to work independently and collaboratively within a team It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience in a similar Sous Chef or senior kitchen rolewithin a luxury or ultra-luxury hospitality or service-led environment is highly desirable. A genuine passion for producing high-quality cuisine Strong awareness of contemporary food trends and guest preferences Proficiency with computer systems and software, including Microsoft Word, Excel, and Outlook EVERY JOB MAKES THE STAY At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests and behind every job, theres an extraordinary person working to make each Stay magical. That s why at Hilton, Every Job Makes the Stay. Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company TPBN1_UKCT

Overview We are seeking a motivated and customer-focused Inbound Sales & Customer Service Agent to join our team supporting Center Parcs, a leading provider of holiday packages across Europe. This hybrid role, based at our Head Office in Canary Wharf, London, is ideal for individuals fluent in both Danish and English who have a passion for delivering exceptional customer service and driving sales. This is an exciting opportunity to work in a dynamic environment where you can develop your skills, progress your career, and be rewarded for your achievements. Location: Hybrid position available - Head Office in Canary Wharf, London Salary/Rate: £27,768pa + benefits Commission: Uncapped commission structure rewarded for sales results, paid out monthly. On-target earnings of £5,000 per annum (Commission is not part of contractual remuneration and is subject to change). Reports to: Team Manager Hours: Full-time, 37.5 hours per week. Shifts between 8am-8pm Monday-Friday, 8am-4pm Saturday, and 9am-4pm Sunday. Includes one weekend day every other week, with a weekday off in lieu. Responsibilities As an Inbound Sales & Customer Service Agent, you will: Handle incoming calls for both sales and service inquiries. Process service requests using the client's application system. Generate sales by understanding customer needs and creating desire for products. Manage bookings, including cancellations, modifications, and confirmations. Upsell additional products, services, and extended stays. This list is not exhaustive, and additional duties may be assigned as required by the business. Qualifications To succeed in this role, you will need: Fluency in Danish and English (essential). Excellent interpersonal and communication skills. A natural ability to drive sales and achieve targets. Professionalism and emotional resilience. Strong attention to detail and multitasking abilities. A customer-centric mindset, aiming to surprise and delight in every interaction. Previous experience in customer service or sales roles (essential). Familiarity with call centre practices and KPIs (preferred). Day-to-Day Your typical day will involve: Engaging with customers over the phone to provide exceptional service and meet their holiday needs. Identifying opportunities to upsell and cross-sell additional products and services. Managing bookings and resolving customer inquiries efficiently. Collaborating with your team to meet performance targets and maintain a high-performance culture. Participating in training sessions to enhance your skills and product knowledge. Benefits We offer a comprehensive benefits package, including: Uncapped Commission: Rewarded for sales results, with on-target earnings of £5,000 per annum. Training & Development: Full product, system, sales, and customer service training provided. Career Progression: Opportunities to advance to roles such as Social Media, Guest Relations, Outbound, Trainer, Quality Support Executive, or Team Manager. Health & Wellbeing: BUPA Life Insurance Scheme, eye test vouchers, and access to Perkbox. Workplace Perks: Recently built premises, staff room with refreshments, and a smart casual dress code. Corporate Discounts: Discounts on hairdressing, gym memberships, restaurants, and bars. Holidays: 20 days annual leave plus an additional day per year of service (up to 5 days), plus bank holidays. Community Engagement: Involvement in local charities and fundraising events. Additional Benefits: Recommend-a-friend scheme, NVQ qualifications, and apprenticeship opportunities. Additional Information Please note that any offer of employment is subject to satisfactory checks from the Disclosure and Barring Service (DBS) for criminality and financial probity. Candidates will also need to provide references covering the last 36 months of employment (minimum of two references). If you are a Danish-speaking professional with a passion for customer service and sales, we would love to hear from you. Join our team and take the next step in your career today! TPBN1_UKTJ

A fantastic opportunity has arisen at Hotel Xenia, Autograph Collection by Marriott, for a passionate and experienced Human Resources Manager to join our luxury boutique hotel in South Kensington. This is an exciting standalone leadership role for an HR professional who enjoys working close to operations and shaping a positive employee culture within a dynamic hospitality environment. Position Overview Reporting to the General Manager, the Human Resources Manager plays a key role in shaping the hotels peoples strategy and supporting the daily operation of the hotels workforce. This standalone role is responsible for managing the full employee lifecycle, including recruitment, onboarding, employee relations, performance management, training and development, and HR administration. Working closely with department leaders, the HR Manager acts as a trusted advisor on people matters, supporting managers in building engaged teams, developing talent, and maintaining a positive and inclusive workplace culture. The role ensures full compliance with UK employment legislation, Marriott brand standards, and internal HR policies, while contributing to initiatives that enhance employee engagement, retention, and organizational performance. Key Responsibilities Lead recruitment and selection processes, including advertising roles, interviewing candidates, and coordinating hiring. Act as a strategic partner to the General Manager and leadership team on people matters and consistent work place innovation. Lead employee engagement initiatives and contribute to building a strong workplace culture aligned with the Company and Marriott values. Monitor employee engagement, turnover trends, and workforce metrics to support the General Manager on strategic decision. Support organisational development initiatives including succession planning and talent development. Ensure HR practices align with Marriott brand standards and best practice within luxury hospitality. What we looking for Proven experience in a Human Resources leadership or management role within the hospitality sector. Strong knowledge of UK employment law and HR best practices. Experience supporting operational managers in a fast-paced hospitality environment. Ability to build trusted relationships with employees and leaders at all levels. Confident advising on employee relations matters including performance management, grievances and disciplinary processes. Excellent organisational skills with strong attention to detail and the ability to manage multiple priorities. A proactive and people-focused approach with a genuine passion for employee engagement and development. What we offer 28 days holiday including bank holidays. Access to Marriott Internationals world-class learning and development programmes. Free meals on duty in our colleague dining facilities. Uniform supplied and laundered. Company pension s cheme. Regular employee recognition and celebration events. Recommend a Friend Bonus Scheme. Discounted stays and dining across more than 9,000 Marriott hotels worldwide. Opportunities for career progression within Marriott International. Hotel Xenia, Autograph Collection by Marriott is a contemporary boutique hotel located in South Kensington, London. Inspired by Xenia the ancient Greek concept of warm hospitality invites guests to embrace the extraordinary. With 4-star luxurious accommodations, 99 guest rooms and suites, an all day dining Italian Restaurant La Terrazza, Living Wall Bar, cigar garden, private dining, and events area, Xenia offers truly unique experience for our guests, a modern, yet comfortable home away from home ambience. Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law. TPBN1_UKCT

As part of the Guest Relations team, the Junior Guest Relations Officer is the liaison between the guest and all Hotel and Marine Departments, proactively anticipating every guest’s needs and expectations. As an Officer, leads by example by maintaining a firm, calm composure in all situations, tre