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  • Barista
    Barista
    hace 29 días
    £12.71–£14.5 por hora
    Jornada completa
    Radlett

    Job Description: We are looking for a Barista to join our friendly team at our gorgeous Speciality Coffee Shop - Brass Monkey. The ideal candidate will be a responsible person with strong customer service skills and a passion for coffee, tea and other beverages. A strong candidate will be familiar with a wide variety of beverages and have the ability to make beverages quickly, accurately and efficiently. He or she will preferably have barista training, knowledge of food safety, experience in customer service and an eagerness to work hard in a fast-paced environment. You will need to: • Be able to dial in a variety of coffees in order to achieve optimum extraction and taste., • Be able to steam milk to a high quality micro-foam consistency and produce consistent foam levels for a wide menu of drinks., • Be able to produce latte art., • Think on your feet, be friendly, proactive and show initiative. Responsibilities: • Be an attentive and friendly face around the coffee shop., • Use new technology and learn new skills., • Keep the workplace clean and safe and in compliance with health regulations., • Be consistent and reliable., • Take orders and ring up customers., • Create new recipes and drink customisations., • Clean the espresso machine., • Using a la marzocco linea PB ABR, we extract our espresso to a fine tuned recipe every shot using Mahlkonig E65S GBW. We also offer batch brew with a variety of great coffees from various roasters. We strive to produce the highest standard of coffee using quality products and equipment. What we offer: • Competitive pay Free lunches and unlimited coffee 25% staff discount on everything else., • Pension scheme, • An open and enjoyable atmosphere with an independent business with opportunity for career growth as the company expands. www.instagram.com/brass.monkey.coffee

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  • Customer Service Assistant
    Customer Service Assistant
    hace 1 mes
    £24000–£26000 anual
    Jornada completa
    Bulls Cross, Enfield

    About the Company Vanquish Fitness was created in 2015 by two school friends, Oliver Maloney and Ruben O’Brien, and is now, not just an apparel brand and online retailer, but one of the fastest growing fitness communities in the world! Our mission is to inspire our colleagues on their pursuit of self defined greatness. Providing the time and resources that our employees need to strive to become Better Than Yesterday. About the Role We have an exciting opportunity within our Customer Service Team for someone to join us on a permanent full-time contract after successfully completing a 6-month probationary period, alongside an advanced title of ‘Junior Customer Service Executive’. We are looking for someone with a positive attitude, hardworking ethic and some knowledge within customer service, if you have more experience, then that’s always a bonus! We are looking for someone who encompasses our values and mission, and is excited about the idea of supporting our customers to have the best experience with our products and within our community. You will be the voice for our customers, so a compassionate, professional, and understanding nature is a must. You should also be a quick thinker, problem solver, team player, who is organised and has excellent written communication. You must be a highly motivated individual and eager to learn and provide the best service. Duties and Responsibilities • You will be able to provide First Class customer care via Gorgias and similar platforms., • Manage all customer communication efficiently and promptly., • Cooperate with couriers daily to resolve shipment issues or delays., • Proactively collaborate with the team to develop solutions for recurring queries or complaints., • Ensure adherence to Vanquish policies and procedures., • Relay relevant customer feedback to the Head of Customer Services and other relevant departments to optimize the customer experience. Please note: This role will require working some half-day Saturdays per month, from home. About You • Exceptional Customer Service experience, • Excellent customer service skills, • Computer literacy, including Microsoft Office and Gmail, • Fluency in English (written and spoken), • Ability to work well under pressure and adapt to change, • A highly motivated individual that is focused on developing, customer service, and using initiative., • Effective team player with a positive, hard-working attitude, • Ideally, experience with platforms such as Zendesk, Shopify, and social media, including live chat Benefits 35 hour working week Annual apparel allowance Discounts on everything Vanquish Attendance to our community events Free drinks in the office Company Socials Hybrid working (2 days from home) 35 hour working week Free Parking Modern office in the grounds of a beautiful House gardens, perfect for lunch time walks to get your steps in

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