Global Process Owner - Order to Cash (OTC)
19 hours ago
Loughborough
Leicester or London (Hybrid) | £90,000-£100,000 + Annual Bonus + Car Allowance + Private Medical This is a Global Process Owner role: strategy, governance and continuous improvement, not operational management. You'll define and govern the end-to-end Order-to-Cash process, from customer onboarding and credit management through to billing, collections and cash application, and support the implementation of NetSuite across the Group. A fast-growing international group, built through acquisition across a wide range of industries and markets. It operates at real scale while staying deliberately free of the bureaucracy that usually comes with it, serving a global, diversified client base. Reporting to the Head of Group Business Services, you'll own the global Order-to-Cash operating model, improving working capital performance and cash conversion by introducing a consistent global approach. Rather than managing operational teams, you'll own the strategy, governance and continuous improvement of the process, ensuring best practice is adopted across all operating companies. • Own the global Order-to-Cash operating model and multi-year roadmap, • Develop global credit, billing and collections policies, • Improve working capital performance and cash conversion, • Support ERP implementation and future automation initiatives, • Establish KPIs including DSO, Collection Effectiveness Index and billing accuracy, • Identify opportunities to improve customer experience and reduce manual processing, • Partner with Commercial, Finance, Treasury and Shared Services leadership, • Drive global process standardisation across newly acquired businesses, • Lead global change management so operating companies adopt standardised OTC processes Must have: • Significant Order-to-Cash leadership experience within a Shared Services or Global Business Services environment, • Strong understanding of accounts receivable, billing, credit control and collections, • Experience improving working capital and finance operations, • ERP implementation or finance transformation experience, • Excellent stakeholder management and influencing skills Ideal: • Experience with NetSuite, SAP, Oracle or a similar ERP system, • Exposure to OTC automation platforms such as HighRadius, Serrala, Billtrust or Quadient, • Continuous improvement experience, Lean Six Sigma or equivalent, • Background within an acquisitive or multinational organisation, • ACCA, CIMA or CICM qualification Working capital performance varies across the Group's operating companies today, and creating consistency while respecting local commercial requirements will be the central challenge. You'll help establish a single global Order-to-Cash process across the Group's many operating companies, influence future ERP design and automation, and play a pivotal role in an ambitious, genuinely international transformation programme. Success will rely on influencing senior commercial and finance stakeholders, and on improving governance without adding unnecessary operational complexity. #J-18808-Ljbffr