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At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets. We are in a period of focused internal investment, following a year of key strategic acquisitions and significant investment across all parts of the business, from Tech and Data to People and HR, there's never been a more exciting time to join us or a better place to grow your career! Benefits Here at CV-Library, we value our employees and are committed to offering the best... * 23 days holiday, plus bank holidays * Additional day off for your birthday * Holiday buy/sell scheme * Life Assurance - up to 3 times your annual salary * Medicash healthcare cashback plan - includes dental, physio, osteopathy, complementary and alternative therapies such as reflexology * Discounts as part of Medicash, gym memberships, shopping, entertainment etc. * Eyecare and flu vouchers * Employee Assistance Program and Mental Health First Aiders * Pension contribution up to 7% * Ongoing training and development - face to face training sessions available throughout the year * Long Service Awards The Role Hours: Monday-Friday, 9:00-17:30 Location: Fleet Working Pattern: Hybrid - 3 days a week on site As a Customer Success Executive, your focus will be on retaining and nurturing existing clients, delivering excellent customer service, and identifying opportunities to upsell our products and services! Responsibilities: * Manage a portfolio of customer accounts, maintaining regular contact and assisting with queries about CV-Library products * Review customer activity to offer helpful guidance and ensure they get the most from our products and services * Highlight any potential upsell opportunities to the sales team * Support customers through onboarding, providing basic training and direction where needed * Stay aware of market trends to help deliver a strong level of customer service * Handle customer queries promptly and professionally, meeting agreed KPIs * Manage multiple tasks effectively while keeping the customer experience central to your work * Work closely with internal teams, especially Sales, to help build positive, long-lasting client relationships What we're looking for * Clear and effective communication skills with customers and colleagues * A strong customer-first mindset and proactive approach to learning * Strong organisational and time management skills * Comfortable using technology and learning new systems quickly * Confident problem-solving skills and ability to resolve customer issues * Able to work independently and as part of a team * Previous customer service or administrative experience is beneficial but not essential We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements. Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application

Alfa Laval is looking for a Sales Support Coordinator in our Ocean Division Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers, and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world leading technologies that inspire progress in vital areas, including energy, food, water and shipping. As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build careers too. Who you are You are a people person who thrives on providing accurate and timely support to internal and external customers. You possess first-class digital competencies and communication skills and combine these with a passion for customer success. This enables you to create significant and meaningful impact externally and in the wider organisation by aptly applying relational skills. Because you are methodical and organised, with an eye for detail and excellent time-management, you can perform at a high level when there are multiple requests and pressure is on, as a result you contribute to creating and growing a high performing and inclusive culture in the team. It is in your nature to be customer focused and go out of your way to find solutions to problems and obstacles that you encounter. As a self-starter, you have a proactive, not reactive aptitude. First and foremost, you are a team player with a curious and agile mind. You are proudly environmentally aware and have a sustainable approach in reducing your personal and business impact on the environment. About The Job Working within the Ocean Division in the UK & Ireland Sales Company, as a Service Sales Support Coordinator you will play a key role in promoting and selling Alfa Laval products and services. You’ll provide essential support for our account managers and customers, ensuring their needs are met with speed, accuracy, and a proactive approach. Due to the nature of the role, there may be a requirement for occasional travel to meet with the team physically periodically. The successful candidate should be located in our UK Head Office (Camberley, Surrey). Key tasks: · Follow established sales processes and guidelines to promote and sell Alfa Laval products and services. · Providing a key support for sales teams to enable fast and accurate response times. · Submit field service price lists/quotes to customers and follow-up. · Provide reports and data uploads for frame agreements and contract management. · Support the account manager with quote generation for frame agreements, large quotes and technical (non-complex) quotes. · Follow-up frame/fleet agreements, ensuring call-off orders, change orders and pricing adjustments are applied correctly. · Work with the parts sales team to identify upselling opportunities from parts requests and convert these into actionable leads for the account manager. · Register warranty claims within defined scopes. · Work proactively and collaboratively within and across teams to optimise sales efficiency. · Use CRM and other tools consistently and effectively to support the sales process and decision-making, setting standards of excellence for yourself in use of tools, processes, programs & resources. Adopt and implement future tools and systems as needed. · Ensure compliance with sanctions and export control requirements. · Drive excellence and efficiency in terms of own performance, responsiveness and data analysis to improve ways of working and benefit the customer experience. What You Know • · Excellent English written and verbal communication is a pre-requisite., • · A high level of digital competence, not only with Microsoft Office programs, but also with other communication and collaboration tools., • · A passion and drive for data, trends, analysis and digitalisation., • · Commercial or Merchant Marine industry knowledge or experience is an advantage, as is knowledge of equipment relevant to the marine industry. What we can offer Alfa Laval UK&I currently provides a wide range of benefits, schemes, and initiatives to our employees including: • Holiday entitlement of 25 days + Bank holidays, • Simply Health – Health cash plan available to enter worth over £2500 annually, • Life Assurance – 4X annual salary when you remain in the pension, • Training and Career Development potential, • Cycle to work scheme, • Tech scheme benefit Our commitment to integrity We care about diversity, inclusion, and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games. Playing the games is mandatory. As part of our commitment to maintaining a safe and secure workplace, we conduct background checks on final candidates for this role. In addition, you will need to show your right to work in the UK

Alfa Laval is looking for a Health & Safety Business Partner based in our Camberley head office. Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers, and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world leading technologies that inspire progress in vital areas, including energy, food, water and shipping. As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build careers too. Who you are You are a proactive, self-driven Health, Safety & Environment (HSE) professional who thrives in a dynamic environment and requires minimal guidance to deliver results. With a NEBOSH certificate and auditing qualification, you bring a solid understanding of UK legislation and ISO standards (especially 45001, with knowledge of 9001 and 14001 as a plus). You have experience delivering training and a good grasp of quality systems, ideally complemented by exposure to factory operations within an international organisation. Your strong leadership and corporate experience enable you to confidently engage with management teams and collaborate across departments, including service centre, sales teams and field service teams. You are comfortable working closely with both on-site and off-site stakeholders and your ability to work independently, combined with your collaborative spirit, makes you a key player in driving HSE excellence at Alfa Laval. Key tasks: • Lead and implement change management initiatives within Health & Safety, ensuring smooth adoption of new policies, procedures, and safety culture improvements across the organization., • Keep risk assessment updated and in compliance with applicable legislation, with focus on equipment/plants, working processes/areas, chemicals and other relevant risks., • Keep environment analysis updated and in compliance with applicable legislation., • Develop HSE management systems, with focus on auditing process, KPIs management, training/competences development, SOPs and instructions and improvement projects/activities., • Handle quality aspects directly related to manufacturing processes/products to guarantee customer requirements (if defined) are completely fulfilled., • Support line management in their (line management) QHSE accountability., • Run or participate in continuous improvement projects/activities in HSE area, in particular to prevent any kind of injuries and occupational diseases, to prevent and limit the impacts coming from our activities in the environment and to increase the quality standard of our processes/products and in alignment with Alfa Laval Quality, Health & Safety and Environmental Strategy. What You Know: • Experience working with ISO standards, specifically ISO 9001 and ISO 14001, and ideally ISO 45001, • Familiarity with other recognised safety schemes, such as Achilles, SafeContractor, or equivalent, • NEBOSH certification as a minimum requirement, • Strong understanding of Health & Safety culture, including how to promote, embed, and continuously improve it across the organisation, • Experience with auditing processes (internal and/or external)., • Experience working within an internation/global organisation with a matrix structure., • Some familiarity with quality and quality processes as part of QHSE. What we can offer Alfa Laval UK&I currently provides a wide range of benefits, schemes, and initiatives to our employees including: • Holiday entitlement of 25 days + Bank holidays, • Simply Health – Health cash plan available to enter worth over £2500 annually, • Life Assurance – 4X annual salary when you remain in the pension, • Training and Career Development potential, • Cycle to work scheme, • Tech scheme benefit Our commitment to integrity We care about diversity, inclusion, and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games. Playing the games is mandatory. As part of our commitment to maintaining a safe and secure workplace, we conduct background checks on final candidates for this role. In addition, you will need to show your right to work in the UK