Applications Delivery & Support Manager
3 days ago
Biggleswade
About the Company This is a on site role in Biggleswade. About the Role Key Responsibilities • Application Support (2nd Line), • Investigate, diagnose, and resolve application-related incidents and service requests, ensuring timely resolution and minimal business disruption., • Escalate complex issues where required and ensure effective follow-up with internal teams and external vendors., • Incident Management & Triage, • Conduct structured incident triage and root cause analysis to prevent recurrence., • Maintain service quality standards through accurate documentation, issue tracking, and reporting., • Project Delivery & Application Enhancements, • Support the planning, coordination, and delivery of new application rollouts and system enhancements., • Manage defined workstreams or end-to-end application projects under the guidance of senior IT stakeholders., • Change Management, • Support and implement major application change requests, ensuring minimal operational risk., • Coordinate testing, deployment, and stakeholder communications to support smooth adoption., • Stakeholder & Vendor Management, • Work closely with internal business users to understand evolving local and regional requirements., • Maintain effective relationships with third-party vendors and support partners., • Contribute to the execution of the European application strategy within Solina’s global IT organisation., • Training & Documentation, • Produce and maintain user guides, system documentation, and training materials., • Deliver end-user training for new systems or enhanced functionality. Qualifications • 5+ years’ experience in application support, business applications, or application delivery roles., • Essential experience within manufacturing or industrial environments., • Exposure to the food industry or food safety standards is highly advantageous. Required Skills • Strong working knowledge of the Microsoft ecosystem, including Power Platform, SharePoint, and Dynamics., • Demonstrable project delivery capability, including planning, risk management, and stakeholder reporting. Preferred Skills • Proactive, structured, and solution-focused approach., • Strong communication and interpersonal skills, with experience operating in multicultural and multilingual environments., • Ability to manage multiple priorities in a fast-paced, operational setting.
