Helpdesk administrator jobs in TottonCreate job alerts

Company Profile CBRE's Global Workplace Solutions delivers end-to-end facilities management, engineering services, project management, and workplace support. Our teams combine technical expertise with a commitment to service excellence, innovation, and compliance. Through our engineering talent, digital tools, and focus on ESG and sustainability, CBRE helps clients reduce risk, drive performance, and enhance the workplace experience for their people. Job Title: Fleet Administrator & Helpdesk Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Fleet Administrator & Helpdesk Coordinator to join the team located in Southampton. We are looking for a proactive and organised Helpdesk & Fleet Coordinator to join our team. This is a varied role combining facilities helpdesk coordination with fleet administration, supporting the smooth day-to-day operation of our contract, including financial processing. You'll act as a key point of contact for service requests while also ensuring our fleet remains compliant, well-maintained, and efficiently managed. Role Summary: Fleet Administration Maintain fleet records including servicing, MOTs, and compliance documentation Coordinate vehicle servicing, repairs, and inspections Liaise with suppliers and leasing providers Track mileage, fuel usage, and fleet performance Support driver compliance and documentation checks Assist with incident reporting and insurance processes Helpdesk Coordination: Manage incoming calls and emails, logging requests accurately in the CAFM system Allocate and track reactive maintenance jobs in line with SLAs Liaise with engineers, subcontractors, and internal teams to ensure timely completion of works Provide regular updates to stakeholders and maintain clear job records Monitor performance reports (e.g. SLA/due-to-breach) and take proactive action Support customer feedback and complaint resolution processes Experience Required: Experience in a helpdesk, facilities, or administrative role Strong organisational skills and ability to manage multiple tasks Confident communicator with a customer focused approach Good IT skills (Excel, Word, CAFM systems desirable) Fleet administration experience (desirable but not essential) High attention to detail and a proactive mindset

Systems Administrator M365 Intune Euston NW1, ULTRA Hybrid upto £50k. Seeking a talented, project-focused Systems Administrator / Infrastructure Engineer with deep M365, MDM, and networking skills to join an exceptional, highly innovative tech firm near Euston Station. Are you a skilled infrastructure professional looking to step away from repetitive helpdesk loops and genuinely build, secure, and engineer a modern cloud and network environment? This is a phenomenal opportunity to join a welcoming, multi-award-winning technology organisation officially ranked as one of the UK's Top 100 Best Workplaces in Tech. Operating with a sophisticated 12-strong IT department , the team is perfectly structured to let you focus on what you do best: 3rd line escalations, infrastructure projects, and system design. With 4 dedicated Service Desk analysts handling the day-to-day tickets , you will work closely alongside fellow Systems/Infrastructure Engineers, an IT Security Manager, and the Head of IT to drive the estate forward. The Environment & Scale: Supporting 4 distinct offices and a user base of 300 highly tech-savvy professionals, this role manages a truly modern hybrid footprint. Imagine a business that offers a double-matched pension up to 10%, a flexible 4% benefits allowance, an annual bonus, and a hyper-flexible hybrid work-life balance- while the official policy is just 2 days a week in the central London HQ, the reality is often even more flexible. The Role & Technical Focus: As a core Systems Administrator, you won't just be following admin prompts; you will actively build, configure, and secure the IT stack from the ground up. Your day-to-day will involve: Modern Identity & MDM: Advanced configuration of Microsoft Entra ID and complete endpoint management utilising Intune and Jamf. Core Networking: Hands-on engineering of local networks, switches, VLANs, and firewalls (such as Cisco, Palo Alto, or Fortinet)-designing and creating isolated R&D lab environments. Security & SIEM Appreciation: Working alongside the Security Manager to monitor vulnerabilities, respond to incidents, and implement automated patching using tools like Microsoft Defender, Rapid7, or Automox. Data Governance: Structuring and administering SharePoint document management models and site architectures. This exciting position has come about solely due to organic growth and ongoing investment into their central IT and lab capabilities, creating a fantastic space for a proactive engineer who wants to see their ideas valued and implemented immediately, rather than delayed by corporate red tape. Arrangements for interviews are being made for next week. If you are a builder looking for a supportive, project-driven, Top 100 workspace, please apply with your CV today to learn more! EMPLOYMENT TYPE: Permanent SALARY: £50,000 per annum LOCATION: London - Heavily Hybrid TPBN1_UKTJ

Description Reporting directly to the IT Lead, the IT Apprentice provides general support to all IT users in the business with a focus on user support, new starters and replacement machines. The following responsibilities should be read in conjunction with the IT Dept RASCI Matrix. The two documents distinguish which tasks are the full responsibility of the IT Apprentice and the tasks which require their assistance to the person responsible i.e. the IT Lead. Key Responsibilities First line IT Support via phone, email, Teams and in person. Create and manage user accounts across platforms including but not limited to Active Directory, Autodesk and Adobe. Supporting all current and future company accreditations involving IT. Carry out internal audits on software usage, user accounts, permissions and assets. Maintaining and supporting all printers within the business. Helping maintain an up-to-date IT asset system. Setup, maintain and support all computers, printers, mobiles and tablets. Help maintain and manage our mobile device management system. Help with all cyber security related tasks and/or projects. Create, maintain and update file server shares and permissions. Support internal IT systems. Help maintain and improve our cyber security posture. Support WEEE disposal. Create, update and maintain internal IT documentation Support with leavers process. Create and update internal scripts in Powershell, Batch and Bash. Assisting with Ethernet and fibre cable installations Supporting VoIP phone systems and desk phones Helping with user account setup, password resets and permissions Learning networking basics including routers, switches, Wi-Fi and firewalls Core Values Uphold and promote the Company’s Core Values – Care, Trust, Respect and Sustainability. You may be required to undertake additional duties to those outlined above that are commensurate to the level of role you perform. Skills, Knowledge & Expertise Desirable: Level 2 or Level 3 IT qualification, such as: BTEC Level 2/3 in IT / Computing Level 3 Diploma in ICT GCSEs including English and Maths A-Level in ICT / Computer Science Microsoft Certifications Microsoft 365 Certified: Fundamentals Microsoft 365 Certified: Modern Desktop Administrator Associate MD-100 / MD-101 (Windows client and device management) Technical Skills Evidence Windows operating systems (Windows 10/11) Microsoft 365 administration Active Directory (password resets, account management) Basic networking (TCP/IP, Wi-Fi setup, VPNs) Troubleshooting PC hardware and peripherals Printers, laptops, mobile device support Ticketing systems / service desk platforms Basic PowerShell knowledge (advantageous) Experience: Experience in a helpdesk or technical support environment. Experience providing remote, telephone, and face-to-face support. Job Benefits At Trant, we offer the opportunity for career development and progression within a professional working environment, and we strongly encourage employees to gain professional qualifications and fully support individuals on their journeys towards chartership. Work on complex, meaningful engineering projects Be part of a collaborative, multi-disciplinary team Strong pipeline of secured work and career progression opportunities Innovative environment with in-house design and manufacturing capability Long-term secured framework work Clear career development opportunities Strong safety and wellbeing culture Competitive salary and benefits package Our company benefits package includes. Competitive salary Company car or car allowance (some levels) Mentored support within our ‘Career Development Association’, to work towards chartership 24 days holiday (increasing with service) + 8 bank holidays Options to buy additional holiday via salary sacrifice Company Pension Scheme Flexible working based on a ‘core hours’ system 1 x Professional Membership paid annually Hybrid working Employee Assistance Program Free onsite parking Bike to Work Scheme Discretionary annual bonus Ready to take the next step in your planning career? Apply now and be part of something bigger