Offres helpdesk administrator à Newcastle Upon TyneCréer des alertes d'emploi

Branta are seeking a proactive and organised Helpdesk Administrator to join a busy team in Gateshead.\n\nAs the first point of contact for our clients, you will play a key role in ensuring smooth communication and efficient coordination across our operations.\n\nKey Responsibilities:\n\nAct as the first point of contact for client enquiries via phone and email.\n\nLog and manage jobs accurately, ensuring all client requests are captured correctly.\n\nCoordinate and schedule engineers and contractors to meet client requirements.\n\nHandle invoicing and support administrative processes related to job management.\n\nMaintain clear records and provide updates to clients and internal teams as required.\nRequirements:\n\nPrevious experience in a similar administrative or helpdesk role is essential.\n\nFacilities Management or maintenance sector experience is highly desirable.\n\nExcellent communication skills, confident on the phone and via email.\n\nStrong organisational skills and attention to detail.\n\nAbility to manage multiple priorities and work in a fast-paced environment.\n\nProficiency in Microsoft Office and basic job-logging software.\nWhats on Offer:\n\nCompetitive salary and benefits.\n\nSupportive and friendly working environment.\n\nOpportunity to develop your career in Facilities Management and administration.\nApply online today or contact Astrid Camacho at Branta Recruitment for more information and an informal chat