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Job Title: FM Contract Administrator\nLocation: Westminster, London\nSalary: £43,000 Per Annum\nHours: Monday to Friday | 8:00am - 5:00pm\nEmployer: Leading Facilities Management Company\n \n Are you an experienced FM Administrator or Contract Administrator looking to join a leading facilities management company that genuinely invests in its people?\n \n We are currently recruiting for an FM Contract Administrator to be based at a prestigious, state-of-the-art commercial office building in Westminster. This is an excellent opportunity to join a highly respected FM provider renowned for offering structured career progression, ongoing training, and long-term development opportunities.\n \n The Role:\n \n Working as part of a busy on-site facilities team, you will play a key role in supporting the smooth delivery of hard FM services across the contract. You will be responsible for coordinating administrative processes, maintaining compliance documentation, supporting engineers and management teams, and ensuring service delivery standards are met.\n \n Key Responsibilities\n\nProviding administrative support to the contract management and engineering teams \nManaging and updating CAFM systems and service records \nScheduling planned maintenance activities and tracking completion \nRaising purchase orders and processing invoices \nProducing contract reports and maintaining compliance documentation \nLiaising with subcontractors, suppliers, and clients \nSupporting helpdesk and reactive maintenance processes \nAssisting with audits, statutory documentation, and general contract administration About You\n \n The successful candidate will have:\n \nPrevious experience in a Contract Administrator, FM Administrator, or similar role \nExperience working within Facilities Management, Building Services, or a maintenance environment \nStrong organisational and administrative skills \nExcellent communication and customer service abilities \nExperience using CAFM systems and Microsoft Office packages \nThe ability to prioritise workloads and work effectively within a fast-paced environment \n What's On Offer?\n\nSalary of £43,000 per annum \nMonday to Friday working hours (8am - 5pm) \nModern, high-profile commercial office environment \nExcellent career progression opportunities \nOngoing training and development programmes \nOpportunity to join a leading FM provider with a strong reputation for employee development and internal promotion \n If you're looking to take the next step in your FM administration career with a company that actively supports professional growth and development, we'd love to hear from you

Please only apply if you have IT admin, invoicing, general admin and 1st line support / helpdesk experience, with Japanese speaking. IT Administrator - Japanese speaking. They are seeking an IT administrator to work with them on a permanent basis.

Location: Birmingham and surrounding areas Emtec Facility Services is a leading provider of comprehensive facility management solutions. From installations to ongoing maintenance, we ensure that our clients' facilities operate seamlessly. Our commitment to planned preventative maintenance and 24-hour reactive support guarantees the reliability and longevity of every installation. The Role We are seeking a dedicated Mobile Fabric Engineer to join our mobile team covering Birmingham and the West Midlands. In this position, youll provide essential maintenance services for our clients at their sites, with a company vehicle provided. Benefits: Competitive rates of pay, overtime and incentives available, 33 days Holiday, and training and development opportunities. Key Responsibilities Deliver high quality fabric repairs, as well as planned preventative maintenance, across sites in the Northwest of England. Work safely and responsibly at all times, ensuring full compliance with health and safety standards and company procedures. Work closely with the Contract Manager, Contract Administrator, Supervisor, Helpdesk as well as local Engineers. Keep your skills sharp and knowledge current by staying up to date with the latest industry standards and best practices. Build and maintain great relationships with our client. Support our client by producing clear, accurate quotations for repairs when required. Take ownership of your workload, managing your time effectively to ensure all SLA commitments are met. What we are looking for An experienced Fabric Engineer ideally with commercial experience in the facility services sector. Someone whos confident carrying out manual tasks including working at height or in confined spaces as well as willingness to participate in the on-call rota. Full UK Driving licence is essential, as travel will be part of your day-to-day work. A self-motivated, solutions focused individual who enjoys working both independently and as part of a supportive team. Clear communication skills, both written and verbal, with a positive can-do attitude. Our Benefits Competitive Salary: Based on experience and qualifications. Holidays: 33 days of holiday (inclusive of public holidays) Holiday Purchase Scheme: Additional flexibility to suit your needs. Contributory Pension Scheme: Secure your future with our contributory pension plan. Life Assurance: Peace of mind for you and your family. Development Opportunities: Excellent training and support for career growth. Wellness Support: Access to our Employee Assistance Programme and wellness portal. Exclusive Discounts: Benefit from our Employee Discounts Platform. Convenience: Free parking at our offices and a cycle scheme. In return, youll become part of a dedicated and passionate team that values and rewards commitment and success. If this feels like the right opportunity for you, wed love to hear from you apply today! Emtec Group is proud to be an equal opportunities Employer. We are committed to fostering a workplace that is inclusive, free from discrimination and empowers everyone to bring their whole self to work, reaching their full potential. At Emtec, we understand that a diverse team is key to our growth and success. We hire exceptional people from all backgrounds, not just because its the right thing to do, but because it strengthens our company. TPBN1_UKTJ

Helpdesk Coordinator Providing exceptional customer service and business support to contribute to the continued growth and success of the Business. Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned.

Helpdesk Administrator in London to provide exceptional customer service and business support.

Artic Building Services Limited is seeking a highly organized UCL Contracts Administrator to ensure the smooth operation of the UCL Residential Contract. This pivotal role involves administrative and helpdesk tasks, working closely with engineering teams and maintaining high service levels. The ideal candidate will have at least 2 years of experience in a Facilities Management environment, strong communication skills, and proficiency in CAFM systems. Additional benefits include a 25 days holiday allowance and a sickness scheme. #J-18808-Ljbffr

Systems Administrator \ Support Engineer This company delivers a wide range of technology solutions to organizations of all sizes that require a professional, reliable & friendly approach in helping them to achieve their business goals. They pride themselves in the quality of services they offer to small and medium sized businesses. Based in Sidmouth, Devon they have customers located throughout the Southwest. They are looking for a Systems Administrator \ Support Engineer to join their small friendly team in Sidmouth. Duties will involve multilevel support for a wide range of business customers to a very high level as well as infrastructure improvements & commissioning of equipment. High customer service levels are key to their business which also requires the ability to communicate well. Required Experience PC Desktop & Workstation, Windows OS Windows Server OS Microsoft 365 administration Azure AD Policy management Microsoft Exchange IIS RDS SharePoint Networking technologies: TCPIP, DNS, DHCP, VPNs RAID Router/Firewall technologies & security Beneficial Experience Backup technologies SQL Citrix VEEAM Acronis VMs, VPS Other Stuff This is a permanent full-time role, based Monday-Friday in (and around) their Sidmouth offices.Hybrid or remote working isnt available. NB: for non-UK Citizens; we cannot accept applications from anyone requiring sponsorship (now or in the future) for UK permanent employment status.If you are utilising a work visa this must allow you to work in the UK unrestricted for at least the next 5 years. Profile 29 recruitment keywords: sidmouth devon IT support first line second line third line 1 st line 2 nd line 3 rd line admin administrator tech technical helpdesk service desk TPBN1_UKTJ

Would you like to work with a trail blazing software house? Maintaining internal and cloud environments and building on your sys admin skillset with support from some of the most talented experts in our sector? We are Preservica and we are changing the way organisations safeguard their digital information. Our projects are at the razor's edge of commercial software solutions addressing the need for smart digital preservation technologies. As a world-leader in digital preservation, our award-winning software is used by leading businesses, archives, libraries, museums and government organisations across the globe. To maintain our growth we believe in hiring strong technical talent and then supporting that talent to grow with us. Right now we are looking for a Systems Administrator with a passion for technical excellence who wants to take their career to the next level and make a real difference to our company. About You A true team player, you are a technology enthusiast who takes pride in maintaining a multitude of systems and resolving users issues. With a passion to learn and build on your knowledge and capabilities especially with new technologies, you communicate well at all levels and through all channels. You will need to be self-motivated, highly organised and able to multitask and prioritise. The Role Your primary role will be to provide internal Help Desk support to 130+ staff, extending to supporting and maintaining our Internal Systems which are mostly cloud hosted, but we also operate a minimal local infrastructure. You will be maintaining our local network including firewall, VPN, Wi-Fi and Active Directory services. Other responsibilities will include administering our Azure and Microsoft 365 environment, managing end user devices and endpoint security, onboarding new starters and helping keep our Information Security Management System records and procedures up to date. As the role evolves there will also be additional project work that requires research, planning and implementation as we evolve the future direction of our Internal Systems. We are also keen to automate any processes that will increase efficiency in the future. Knowledge & Experience: We do not require you to have experience in all the areas listed below but you should have strong working knowledge and experience in some and be keen to learn others. Previous experience of working as part of an IT helpdesk supporting users and managing Windows 10 /11 and Mac devices. Maintaining Microsoft 365 environment including Azure Entra, Exchange, SharePoint and Teams. Managing end user devices with MDM platforms such as Intune / Microsoft Endpoint Management. Day-to-day administration of internal infrastructure including Windows Server, Active Directory, DNS, DHCP, Wi-Fi, VPN and endpoint security. Process automation with scripting using languages like PowerShell and Power Automate. Knowledge of security frameworks and certifications such as BSI 27001 and Cyber Essentials. Experience of managing, investigating and resolving vulnerabilities Package As well as a competitive salary and benefits package, we offer tangible career development opportunities and dedicated training time to support professional growth. The role will require you to be in the office in Abingdon on a regular basis but will incorporate the opportunity to work some time from home once you are up and running. Preservica are an Equal Opportunities Employer TPBN1_UKTJ

D&M Contractors Ltd are one of the leading suppliers of Facilities Maintenance within the Southeast and are currently seeking an additional planner to join our small friendly team based at our Head Office in Sidcup, Kent. Our Blue Chip clients are mainly in the Leisure and Retail sectors with a very small amount of Social Housing Clients. This is a fast paced role working alongside a long standing member of staff as well as our Helpdesk team that will require a good working knowledge of MS Office suite. Training will be provided to enable effective use of our bespoke client/job management system and internet based client portals. The working hours for the role will be Monday to Friday 8am to 5pm. Your main duties will be to allocate works to our team of road based engineers (multi traders, plumbers and electricians) for both planned and reactive maintenance works so a good geographical knowledge of the home counties, Southeast and East Anglia would be preferred. As well as continually updating our clients portals with live information, you will also be required to assist engineers calling into the office with issuing of order numbers, checking their completion of jobs complies with our requirements and assisting clients calling in for updates on jobs in progress so an excellent telephone manner, calm, customer focused attitude is a must. The role will initially be based on a fixed term of 6 months with a view to this becoming permanent depending on suitability and the needs of the business. If this sounds like something you have experience in or are an organised administrator with excellent customer service skills, willing to learn with a can do attitude please apply stating your salary expectations and we will be in touch. TPBN1_UKTJ

Responsibilities include IT, financial, and general office administration, with IT helpdesk support. An IT Administrator is needed to support a Japanese financial institution in London.

Ref: 23429 Job Title: Japanese speaking IT Administrator The Skills You'll Need: accounting, IT administration, invoicing, Japanese Your New Salary: TBC Location: London, The City Permanent/ Full-time Office based for the 1st month, then Hybrid Start: ASAP Working hours: 37.5 hours What You'll be Doing: • Check Invoices and maintain Invoice Payment Schedule, • Manage Contract Ledger (Maturities & Renewals), • Prepare Renewal Ringi's - confirm pricing and budget, • Complete KYC & MSA process, • Prepare Monthly outsource charges (Infrastructure & EUD), • Prepare Supplier Contract & Service Profiles, • Prepare Budget Forecast & Tracking (HO & Branch), • Prepare Meeting Minutes and materials, • Maintain IT Inventories, • Book & Manage Business Trips (Expenses etc), • Provide 1st line Helpdesk support to London Branch staff, • Communicate with Head Office to manage user ID’s, • Administration of IT Assets and communication with HO, • IT Liaison Administration work including communication with HO in Japanese., • IT Computer Operations Backup staff (Following opening & closing procedures) The Skills You'll Need to Succeed: • English & Japanese language skills, • Able to handle some shift work (early shift starts at 07:30 am), • Previous experience in similar set up or administration, • Familiar with IT terminology, • Accounting knowledge Please follow us on Linkedin: people-first-team-japan We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website

Step into a rewarding permanent role offering £29,174 per annum, with the opportunity to build your career within a leading construction and facilities management provider supporting Fareham and the wider South of England. This Administrator position gives you the opportunity to provide essential operational and scheduling support for maintenance and repair services, coordinate operatives and subcontractors effectively, and ensure accurate, timely updates across all systems, all while working in a fast-paced, supportive environment that values customer service, teamwork and continuous improvement. This role gives you the opportunity to work within a dynamic maintenance and repairs environment, supporting the delivery of void property works, responsive repairs and day-to-day operational activity across occupied and vacant properties. I’d love to hear from anyone with experience as an Administrator, Repairs Administrator, Maintenance Administrator, Planning Administrator, Helpdesk Coordinator, or in a scheduling or facilities management support role, who is ready to take on a busy and rewarding position within a dynamic operational team. In this position, you will be: • Recording accurate information from operatives, subcontractors and clients • Keeping all systems updated with relevant and timely information • Managing shared inboxes and responding to internal and client emails • Supporting the Service Manager with daily planning and allocation of operatives and subcontractors • Scheduling jobs based on skills, availability, location and urgency to maximise efficiency • Carrying out customer satisfaction surveys and supporting monthly reporting • Ordering materials and equipment as required • Identifying and escalating issues to management • Supporting smooth day-to-day service delivery • Championing excellent customer service across all interactions • Following all health & safety procedures and company policies • Undertaking any other reasonable duties as required I’d love to speak to anyone who has: • Previous experience in an administrative or scheduling role • Strong working knowledge of Microsoft Office, particularly Word and Excel • Accurate keyboard and data entry skills • Good understanding of building maintenance trades and repair activities (desirable) • Awareness of geographical areas, routes and travel planning • Strong communication and organisational skills • Ability to work under pressure in a busy operational environment • A customer-focused approach with a commitment to service delivery This role is offering the following benefits: • Permanent contract • Salary of £29,174 per annum • Full-time hours • Opportunity to work within a well-established facilities management organisation • Exposure to housing maintenance and operational planning • Supportive team environment with development opportunities This role is based in Fareham, supporting operations across the South of England. Fareham benefits from strong transport links via the M27 corridor, providing easy access to Portsmouth, Southampton and surrounding areas. The location is well connected for travel across local contract areas, making it ideal for a coordination-focused role within a mobile operational workforce. If this Administrator role sounds like your next step, apply now or email Olivia at (url removed) for more details

Hexagon Group is delighted to be partnering with an ambitious, niche property management company in Central London to support the recruitment of a Facilities Administrator. This is an excellent opportunity to join a close-knit, highly professional team supporting with the management of a predominantly commercial portfolio across Central London. Working from the company's Central London office, you will provide essential administrative support to a team of Facilities Managers, ensuring the smooth day-to-day operation of a varied property portfolio. You will play a key role in maintaining high service standards, supporting compliance processes and acting as a central point of coordination between contractors, on-site teams and occupiers. Your responsibilities will include supporting Facilities Managers with all aspects of administration, ensuring statutory compliance documentation is accurately recorded and kept up to date, raising and issuing approved purchase orders, liaising with contractors to coordinate planned and reactive works, and attending meetings where you will prepare agendas and take detailed minutes. You may also assist with arranging site visits and compiling reports, helping to ensure that service delivery across the portfolio remains consistent and proactive. The successful candidate will have previous experience within facilities or property management, ideally gained in a Facilities Administrator, Helpdesk or Compliance focused role, with a solid understanding of supporting operational teams and maintaining accurate records. You will be highly organised, detail-oriented and confident managing multiple tasks simultaneously. Strong communication skills are essential, along with a professional and personable approach when dealing with clients and contractors. You should be comfortable using MS Office packages and property management systems, and demonstrate a genuine interest in developing your career within the facilities management sector. In return, you will join a supportive and forward-thinking business that values professional development and offers clear progression opportunities within a growing organisation. The salary for this role is between £33,000 - £35,000 plus a generous benefits package. If this opportunity is of interest, please apply and one of our consultants will be in touch

Scheduling Administrator Crayford, Kent (Fully office based) Up to £28,000 (depending on experience) Monday – Friday, 08:00 – 17:00 Attega Group is currently partnering with a well-established and growing engineering services business to recruit a Scheduling Administrator to join their busy and dynamic team based in Crayford. This is an excellent opportunity for someone with helpdesk or coordination experience who thrives in a fast-paced environment and enjoys being at the heart of operations. The Role As a Scheduling Administrator, you will be the first point of contact for clients, ensuring a high level of service delivery while supporting the coordination of engineering teams. Your responsibilities will include: Acting as the first point of contact for client enquiries via phone and email Scheduling and prioritising work for engineers, including managing callouts and rotas Providing updates to clients via CRM systems, portals, email, and phone Processing engineer and subcontractor paperwork and maintaining KPI trackers Raising purchase orders and processing invoices Producing quotations following engineering visits Running reports, analysing data, and supporting management with insights Preparing and presenting monthly reports Investigating and resolving customer issues efficiently About You as a Scheduling Administrator: Have previous experience in a Service Desk, Helpdesk, or Coordinator position Be comfortable working in a fast-paced, high-pressure environment Have strong organisational skills with excellent attention to detail Be confident using Microsoft Office (Word, Excel, Outlook) and CRM systems Possess strong written and verbal communication skills Have a professional and friendly telephone manner Be proactive, adaptable, and customer-focused Be able to work both independently and as part of a team What’s in it for You? Salary up to £28,000 depending on experience 25 days holiday + bank holidays Birthday day off Pension scheme Healthcare scheme (after qualifying period) Employee perks platform Regular company social events Ongoing training and development opportunities Supportive and friendly working environment

Think Specialist Recruitment are delighted to be working with a long standing client of ours based within the Watford area. This leading organisation have an exciting opportunity for a strong Sales Support Administrator to join their team. This position would suit someone who is used to working within a busy environment, someone who can handle a varied workload, as well as someone who has a high level of attention to detail and great communication skills. This person will be responsible for providing administrative support, creating reports, working within a great and busy team. Salary - £36,225 plus great benefits including 24 days holiday rising to 28, enhanced pension scheme and more This working hours are Monday - Friday 9am-5pm - hybrid working after training Some of the duties will include: Working with the Account Development team with administrative duties Create and supply weekly order and delivery reports in line with requirements Schedule, run and provide monthly reduction reports, including forward planning month on month Produce and upload 3rd party reports where required for customers Developing and managing deduction reports for customer accounts Setting up and managing changes to deduction reports Assisting in resolving reporting issues Working with internal teams such as Finance to ensure accurate reporting and consistent communication with customers Documenting any agreed changes with customers in relation to their contracts Completion of P46's for relevant customers for accurate and timely reporting to HMRC Working well as part of the team The suitable candidate: Previous experience within a similar sort of position Strong administration experience Great communication skills on all levels High level of attention to detail Strong organisational skills Previous experience with Excel is desirable A willingness to learn Great team player Must be local to the Watford area Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support

Facilities Administrator Hours: Monday to Friday, full-time hours. Salary: Up to £32,685 dependant on experience. Location: London This is a permanent role. Dynamite recruitment is working in partnership with a well-established organisation who are UK based. Due to a busy period out client is looking to recruit a Facilities Administrator/Helpdesk to start as soon as possible. As a Building and Facilities Coordinator, you will be responsible for: Supporting with building inspections (weekly and monthly). Ensuring that there is a safe and compliant workplace, including building fabric, equipment and proactively monitoring the condition of workplaces. Maintain workplace solutions stock levels. Take ownership of actions from building inspections or service requests and create action plans, including full resolution, or escalation. Ensure the safety and wellbeing of people working within our workplaces, working with other central services colleagues to deliver this. Enable the regular occurrence of annual audits (i.e. Fire Risk Assessments, H&S audits), by providing access to sites and relevant documentation. Implementing any recommendations, commissioning necessary works and reporting regularly on progress. Troubleshoot, triage and resolve calls, queries and requests via the Workplace Solutions Helpdesk, complying with SLAs. Escalate to third parties as appropriate. Contribute to any incident response, supporting with Business Continuity activity, working to minimise any impact on our customers. Responsible for the security of the buildings (opening and closing) Support procurement processes, including preparation of specification and tender documents where required. Be responsible for specific facilities services contract management, acting as a primary point of contact, understanding contract requirements, holding regular contract review meetings, escalating issues by exception. Day to day contractor management of all suppliers working onsite (including internal cleaners and Homecare colleagues) ensuring all necessary H&S and procurement requirements are undertaken. Carry out purchasing and invoicing processes in a timely and accurate manner. Understand and comply with Financial and Procurement regulations. The ideal Facilities Coordinator will have/be... Good coordination experience Strong communications skills and experience Good administration skills and experience Self-motivated and enthusiastic with a solution focussed, positive ‘can do, will do’ attitude, putting the customer at the heart of every interaction. will be able to work to deadlines Will have a keen eye for detail. Effective interpersonal skills: flexible and committed, enthusiastic, takes ownership, Good experience of Microsoft Office packages including Outlook, Word & Excel IOSH would be desirable but isn’t essential. MUST BE ABLE TO DRIVE To be considered please submit your cv asap or email (url removed) for more information

Service Desk Administrator Location: Crayford, Kent Hours: Monday – Friday, 08:00 – 17:00 Salary: Up to £28,000/29,000.00 The Company A growing and well-established Building Services and Facilities Maintenance provider delivering HVAC, Mechanical, Electrical and Compliance solutions to commercial clients across London and the South East. With a reputation built on service excellence, technical expertise and long-term client relationships, the business continues to expand and invest in its people. Employees are encouraged to develop their careers through ongoing training, internal progression opportunities and exposure to a diverse client portfolio. Due to continued growth, an opportunity has arisen for a Service Desk Administrator to join the operations team at their Kent office. The Role As a Service Desk Administrator, you will play a key role in supporting the delivery of maintenance and reactive services to clients across a range of commercial contracts. Acting as the first point of contact for clients and engineers, you will coordinate works, manage service requests and ensure jobs are completed efficiently whilst maintaining excellent customer service standards. This is a fast-paced position that would suit a highly organised individual who enjoys problem-solving, multitasking and working within a busy operations environment. Key Responsibilities Managing incoming client enquiries via telephone and email. Scheduling and coordinating engineers for planned and reactive works. Prioritising service requests and ensuring SLA requirements are met. Monitoring engineer availability, holidays and call-out rotas. Providing clients with regular updates on job progress and completion. Updating internal CRM and client portals with accurate information. Processing engineer and subcontractor paperwork. Raising purchase orders for materials and subcontractor works. Producing quotations following engineering visits. Processing supplier and subcontractor invoices. Maintaining KPI trackers and operational reports. Producing monthly performance reports for management review. Investigating and resolving customer issues in a professional and timely manner. Supporting the wider operations team with administrative duties as required. About You The successful candidate will have: Previous experience within a Service Desk, Helpdesk, Scheduling or Coordinator position. Experience working within a fast-paced service, maintenance or facilities environment. Strong organisational and time management skills. Excellent communication skills, both written and verbal. A confident and professional telephone manner. Strong Microsoft Office skills, particularly Excel, Outlook and Word. The ability to prioritise workload and work under pressure. High attention to detail and accuracy. A proactive approach with strong problem-solving abilities. The ability to work independently whilst contributing to a team environment. A customer-focused mindset and positive attitude. Experience within Facilities Management, HVAC, Building Services or Engineering environments would be highly advantageous. Salary & Benefits Salary up to £28,000 depending on experience. Monday to Friday working hours. 25 Days Holiday + Bank Holidays. Additional Day Off for Your Birthday. Company Pension Scheme. Life Assurance Cover. Healthcare Scheme (following qualifying period). Employee Benefits Platform. Regular Company Events and Social Activities. Ongoing Training and Career Development. Genuine Opportunities for Progression. Friendly and Supportive Working Environment

IT Support Specialist IT support with real purpose. Work that matters. Most IT support roles mean fixing laptops and closing tickets. This one means keeping the technology running for over 800 colleagues who support some of the most vulnerable children in the country. As an IT Support Specialist at Silver Birch Care Holdings, you will be the frontline of everything technical — from day-to-day helpdesk to owning our ClearCare care management system across a growing estate of over 60 children’s homes. We are recruiting two post-holders against this single specification. Whether you come from a service-desk background or specialist systems support, if you have the technical ability, the discipline, and the commitment to deliver outstanding service in a care environment — we want to hear from you. What You’ll Own You will cover the full breadth of the SBCHL technology estate across six domains: Service Desk & First-Line Support • First point of contact for all IT support — phone, email, chat and ticketing system • Log, categorise, prioritise and manage incidents to agreed SLAs • Triage and resolve remotely wherever possible; arrange on-site attendance where needed • Escalate unresolved issues and track them through to resolution Hardware, Software & Network Support • Install, configure and maintain desktops, laptops, servers, mobile devices and peripherals • Deploy and configure Windows 10/11, Microsoft 365 and business applications across the estate • Set up and maintain network infrastructure — routers, switches, Meraki firewalls, Starlink and CCTV • Diagnose and resolve hardware, software and connectivity issues with lasting root-cause fixes ClearCare System Administration • Lead administrator for ClearCare children’s social care management system across all modules and homes • Manage user access, account creation and deactivation, templates and reporting tools • Train new and existing staff; produce home-specific user guides and run refresher sessions • Document configurations, user procedures and training completion Asset Management, Joiners & Leavers • Maintain the asset register cradle-to-grave — every laptop, mobile, CCTV and Starlink unit • Provision kit, licences and accounts within 24 hours of HR notification for all joiners • Suspend accounts same-day and recover kit within 7 days for all leavers Subscription, Licence & Vendor Management • Manage the full subscription portfolio — Sona, Tribepad, Abacus, Claude, ClearCare, M365 and others • Liaise with vendors (Meraki, Starlink, BT, carriers) on performance, pricing and contracts • Maintain a renewal calendar 90 days forward; retire unused licences promptly Procurement, Finance & Documentation • Raise purchase orders and issue goods-received notes within 48 hours • Reconcile invoices monthly against the asset register and subscription log • Maintain accurate knowledge-base articles, user guides and incident records What We’re Looking For You’ll need: • Previous experience in an IT support, service desk or helpdesk environment, including 2nd-line or specialist work • Good working knowledge of Windows 10/11 and Microsoft 365, including M365 administration • Sound understanding of networking concepts (TCP/IP, DNS, DHCP) and hardware troubleshooting • Experience using IT ticketing and service-management tools and managing work to SLAs • Experience administering or supporting line-of-business systems — ClearCare or similar care/social-care systems is a strong advantage • Asset-management and vendor-management discipline, comfortable reconciling across multiple suppliers • Strong problem-solving skills and excellent verbal and written communication • Ability to manage multiple priorities in a fast-paced, multi-site environment • Full, clean UK driving licence and a calm, professional presence in sensitive care environments Desirable: • Experience with remote-support tools and MDM platforms • Familiarity with ITIL processes; ITIL Foundation certification • Experience with Meraki networking, WiFi, CCTV and Starlink infrastructure Working in a Care Environment This role operates in and around children’s residential homes. You will be required to: • Hold an Enhanced DBS check • Maintain high standards of confidentiality at all times • Demonstrate an awareness of safeguarding responsibilities • Present as calm and professional around vulnerable young people and home staff These are not optional extras — they are core to how we work. What We Offer Build Your Career • Fully funded qualifications and clear pathways into Team Leader, Deputy and Registered Manager roles • Ongoing learning and development through structured programmes and hands-on experience • Opportunities to step up, take on responsibility, and grow within the organisation Feel Supported • 24/7 access to confidential support through our Employee Assistance Programme • OnDemand GP access • A strong team culture where people support each other day-to-day Work That Works for You • 28 days holiday (inclusive of bank holidays), increasing with service • Celebrate your birthday! • Wellbeing days to support staff when needed • Team-based working patterns Be Part of Something Bigger • Opportunities to get involved in our international projects, including trips to Tanzania supporting local communities • A values-led organisation focused on making a genuine difference — not just commercially, but socially The Essentials • Pension with NEST • Access to discounts via Sage Employee Benefits and Blue Light Card • Employee referral bonus scheme • Long service recognition awards • On-site parking (where available) • Relaxed dress code About Silver Birch Care (Holdings) Limited Silver Birch Care Holdings is a leading provider of high-quality education, supported accommodation, residential care, and specialist support for children and young people aged 5 to 25 across the UK. We are a family owned provider, driven by our commitment to care. This makes us different from other organisations in the sector. Because we are not owned by venture capital investors or corporate shareholders, we reinvest any surplus funds into our services and support charities around the world. Through our family of services – including Silver Birch Care, Silver Birch Care (Residential Services), The Beeches, Benecare, and Clover Childcare Services, alongside our two independent specialist schools – we operate more than 60 children's homes and supported living services across London, Peterborough, Northampton, Kent, and Norfolk. We are proud that Clover Childcare Services is the UK’s first Dyadic Developmental Practice (DDP) Residential Certified Organisation, reflecting our strong commitment to trauma-informed and attachment-focused care. Working in partnership with over 60 local authorities, we support children and young people to overcome challenges, celebrate their achievements, and build the skills they need to live safe, happy, and fulfilling lives. Our experienced and dedicated teams nurture every individual, ensuring they feel safe, supported, and valued. Safeguarding Silver Birch Care Holdings is dedicated to safeguarding and promoting the welfare and well-being of children and young people. Appointments are made subject to the satisfactory completion of safer recruitment employment checks in line with Ofsted regulations. This will include satisfactory references, enhanced DBS from the Disclosures and Barring Service and, where applicable, any international equivalent being obtained