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For 30 years Linaker has specialised in the creation and maintenance of tailor-made business environments. Having shaped workspaces for a wide range of businesses across the country, Linaker’s heritage lies in our ability to design and regulate unique spaces that truly work. Linaker was founded upon three core values: trust, reliability and care. We are not just a service provider, rather an essential part of our clients’ architecture and, ultimately, an extension of your business, a part of one team. The last couple of years has seen Linaker grow exponentially and 2026 is no exception. Our client base continues to grow month on month and as a result we are now looking for a talented Client Response Team Operator to join us on our upward journey. ABOUT THE ROLE You will be the primary contact for all maintenance requests and client service queries, coordinating jobs and working with internal teams and contractors to ensure efficient progress and accurate logging. As a Client Response Team (CRT) Operator, you will handle both reactive and proactive repair needs for a wide range of clients across the UK. WHAT YOU WILL BE RESPONSIBLE FOR Serve as the primary contact for helpdesk enquiries by phone and email. Accurately log maintenance issues and requests in the job logic system. Manage urgent works P1s from initial contact to resolve. Track job progress and update notes for clients, engineers, and stakeholders, ensuring precise records on the system. Meet or exceed SLAs and KPIs. Add information and mitigation for jobs not completed within client SLAs for review and improvement. Review completed documentation to confirm scope and raise related jobs or quotes if needed. Liaise with subcontractors and suppliers for updates, quotes, and reports. Help produce internal and client reports and data. Escalate unresolved or urgent issues to the champion or management team. When required, prioritise and allocate jobs to the appropriate engineers or subcontractors based on urgency, skillset, and location. Build strong relationships internally and externally. Maintain the company’s reputation and carry out additional duties to meet moral and legal obligations. Work collaboratively with teams to improve client experience and decrease escalations. WHAT WE ARE LOOKING FOR Good basic written and numerical skills and comfortable working with Microsoft office. Exceptional customer interaction skills, quick thinking and an enthusiastic person who is a confident communicator. Ideally experience of working in a fast-paced helpdesk. A bonus would be if you have experience working for a service provider with an understanding of SLA’s, KPI’s, compliance, quote turnaround etc. (not a dealbreaker if you don’t). Previous experience of working to deadlines and multitask. A background / understanding of general engineering practices (a nice to have but not essential). A natural problem solver, who thrives under pressure. Can stay cool and calm in the face of adversity and can demonstrate empathy when overcoming challenges. Strong relationship management skills – internal and external. THE PACKAGE Competitive starting salary with annual pay reviews. Opportunity to earn overtime. Plenty of opportunity for progression. Full training by a supportive friendly team. Auto enrolment in the company pension scheme. Free parking but also accessible via public transport. Lots of fun with various team nights out and annual summer conferences. Health care and medical insurance available after qualifying period. Core Hours on a rotational shift pattern: Monday to Friday between 7:00am - 19:00pm with occasional weekend work EQUAL OPPORTUNITIES Linaker Limited is an equal opportunities employer committed to diversity and inclusion. We welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age

We are looking to further expand our Engineering team to meet the demand of our ever growing business.Candidates must be highly motivated, enthusiastic and dedicated to the engineering profession; previous experience in Medium/Heavy Engineering Industry is preferred but not essential.The role will i

A government heritage agency is seeking a skilled Assistant Curator/Curator for its Maritime Archaeology section. This is a dynamic opportunity to contribute significantly to maritime heritage and requires strong research, communication, and collaboration skills.

A leading heritage organization is seeking a Projects & Training Assistant to support high-profile projects and training initiatives on a part-time basis.

A leading events and catering firm located in London is looking for a Senior Event Operations Manager to oversee operations at a heritage venue.

A reputable digital preservation organization is seeking a Communications and Training Assistant to help promote their services and maintain their websites.The ideal candidate will be responsible for creating engaging content for social media, supporting the development of training materials, and as

A home care service provider in York is seeking dedicated individuals for a full-time role supporting clients in their own homes.Responsibilities include companionship, personal care, and daily support tasks.No previous experience is necessary, as full training is provided.The role offers a competit

A respected heritage restoration firm is seeking an experienced Quantity Surveyor to manage prestigious restoration projects across London and the South East.

A leading UK accounting firm is offering the Black Heritage Insight Programme aimed at students from Black Heritage backgrounds eager to explore careers in accounting.

Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues,including Slug & Lettuce, Be At One, and Popworld, to name a few.We’re proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms—including n

A leading project consultancy in Greater London is looking for an experienced MRICS Senior Project Manager to oversee schemes within the heritage and healthcare sectors.

A locally respected care provider in Devon is seeking dedicated team members to support elderly residents with their daily living.This position involves providing essential companionship and care within a homely environment.Candidates should possess an NVQ in Health and Social Care or equivalent, de

A cultural heritage solutions company is looking for a Regional Account Manager to support and lead sales efforts in the UK. The ideal candidate will have deep knowledge of the UK cultural heritage sector and strong skills in building relationships.

Training and benefits at Heritage### Award-winning employerHeritage has been recognised as a Care Home Employer by the Great British Care Awards 2023. Every member of staff will get the opportunity to spend a week at our Lodge at Roadford Lake in Devon, free of charge!### Training and developmentAt

The successful candidate will provide planning advice, conduct heritage assessments, and collaborate closely with clients and other professionals.

A leading aged care provider in Christchurch is seeking a Registered Nurse to join their team.In this role, you will lead caregivers providing high-quality care, develop care plans, and ensure residents are treated with kindness.Applicants should have prior experience as a Registered Nurse and hold

An iconic film organization is seeking a Heritage Science Manager to lead its Moving Image Conservation Research Laboratory. Ideal candidates will have a postgraduate degree in heritage science and substantial research lab experience.

Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues, including Slug & Lettuce, Be At One, and Popworld, to name a few.We’re proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms—including

A cultural heritage organization is seeking an experienced Fundraiser to lead the effort on match-funding a £2. The role involves creating and managing comprehensive fundraising strategies, collaborating with various stakeholders, and supporting a project aimed at the redevelopment of a significant

An award-winning architectural practice in Portsmouth seeks a Project Architect to lead and deliver high-quality projects across residential, commercial, and heritage sectors.

A well-established London construction specialist with over 30 years' experience delivering repair, conservation and regeneration works to historic buildings and heritage assets across the capital and South East. This is a well-rounded Health and Safety Manager opportunity within a reputable London

The HSDS will provide core digital services for the Research Infrastructure for Conservation and Heritage Science (RICHeS), enabling RICHeS to transform heritage science and conservation research and its capacity to advance understanding, preservation, and management of the UK’s heritage. Vacancie

A higher education institution is seeking a Lecturer in Architecture History and Theory to join its new York School of Architecture.The role involves designing a teaching curriculum with a focus on architecture histories and theories while contributing to the delivery of both Undergraduate and Postg

This role offers flexible commitment, allowing remote contributions, and provides the opportunity to enhance HR and leadership skills while positively impacting cultural heritage.

A construction company specializing in heritage buildings is seeking a Contracts Manager to oversee projects, prepare tenders, and lead a team in maintaining high standards of workmanship. Candidates should have experience in heritage building repairs, excellent communication skills, and proficiency

A leading engineering consultancy in Greater London seeks an experienced project manager to oversee archaeology projects.The role involves leading fieldwork projects, delivering bespoke strategies, and managing stakeholder relations.Candidates should have experience in project management, robust kno

A historic institution in Greater London is seeking a Head of Security to lead the security operations at Westminster Abbey.The role requires proven senior leadership experience in security, strong expertise in counter-terrorism, and excellent communication skills.You will oversee all aspects of sec

This role involves working on bespoke private residential projects, focusing on a diverse range of building types including heritage properties.

Contracts Director – Heritage Restoration & Construction | London (Hybrid / Site-Based Travel Required) | Starting Salary: £90,000 + Package + Profit Share. A well‑established and highly respected heritage restoration and specialist construction business is seeking an experienced Contracts Dire

A leading heritage consultancy in York is seeking a Senior Heritage Consultant to lead projects across the north region. Candidates should have over 5 years of experience in building conservation and heritage planning. Key responsibilities include providing bespoke heritage advice, business developm

A leading architectural firm in the UK seeks a Senior Architect to join their team, specializing in conservation and heritage projects. The role involves delivering projects across all RIBA stages, leading design development, and ensuring heritage compliance.

A community-focused heritage organization in Greater London is seeking an individual to advise on and organize publicity for their annual Hackney History Festival. Candidates should have experience in PR or marketing and a passion for heritage and community events. This role offers the chance to sig

The ideal candidate has extensive experience and a strong interest in heritage architecture.

Chailey Heritage Foundation is committed to safeguarding and promoting the welfare of children and young people. As part of our recruitment process, Chailey Heritage Foundation (CHF) collects and processes personal data relating to job applicants.

Industrial Heritage Technician | £25,989 - £28,142 per annum | 37 hours per week | Permanent - Full time | Museum Service | Burnley. Industrial Heritage Technician. Assisting the Senior Industrial Heritage Technician in the safe and effective operation of working historic machinery with special re

A leading recruitment agency seeks a candidate for a 6-month contract to coordinate the renovation of a Grade II* Listed dwelling into a boutique hotel.The role requires a minimum of 3 years' UK experience in technical coordination, detailed construction knowledge, and the ability to liaise effectiv

A heritage railway trust in England is seeking a Volunteer Finance Manager to oversee financial management. This opportunity allows you to utilize your finance skills while helping maintain the sustainability of a cherished heritage railway.

A leading construction firm in the UK is seeking an experienced Contracts Manager to oversee the restoration of heritage buildings.

A leading motorsport company is seeking a highly organised Parts Coordinator to support the maintenance and build of Formula One Heritage cars.

A leading structural engineering practice in London is seeking a Senior Structural Engineer to join its Heritage & Conservation team.

A notable cultural destination in the United Kingdom seeks a Hospitality General Manager to lead The Story of Emily.This senior role involves overseeing all operations, financial governance, and community representation.The ideal candidate will successfully manage a diverse team and ensure high stan

A leading premium fashion brand in the UK is seeking a VM Brand Champion for the North & Scotland to deliver high-quality visual merchandising strategies.The role involves collaboration across marketing and retail to ensure an elevated brand presentation.The ideal candidate should have experience in

A prestigious art institution in Greater London seeks a Deputy Head of Maintenance and Minor Works.You will lead maintenance services and ensure compliance across the estate, managing both in-house and outsourced contracts.Candidates should have an engineering degree or equivalent with proven leader

A leading construction contractor in Greater London is seeking a Quantity Surveyor to oversee commercial management of high-profile construction projects.The ideal candidate will have at least five years of experience and strong knowledge of NEC and JCT contracts.Responsibilities include financial c

A global consultancy firm in the UK is seeking an experienced Heritage Planning Director to lead its heritage planning service. Ideal candidates should possess significant experience in UK planning and heritage legislation, a relevant degree, and a chartered status.

We are also developing strong local, national and international links with partners in the heritage, architecture and wellbeing sectors. Heritage, conservation, or historic buildings. As a trustee with skills, particularly in either legal, governance, or risk management; heritage, conservation, or h

The role involves leading technical delivery for heritage-focused projects, particularly through RIBA Stages 4 and 5.

This is an excellent opportunity for someone who enjoys balancing hands‑on heritage expertise with team collaboration, client engagement and constructive problem solving. As part of our Heritage Team, you will play a key role in delivering and shaping project outcomes:. Leading the delivery of hig