Service Quality Specialist
3 days ago
Wolverhampton
Service Quality Specialist Stratstone Porsche Centre - Wolverhampton Competitive salary with bonus, pension, critical illness pay, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services As Service Quality Specialist, you’ll be joining the Porsche Wolverhampton team, that reports directly to the Service Leader. You’ll be accountable for ensuring the entire aftersales department deliver the highest standards of work and customer satisfaction, by ensuring technical repairs, warranty and productivity are to the highest standards So, what’s it all about, the role: • You’ll be providing technical support & guidance to Technician and Service advisors, whilst ensuring the workshop process are in line with Porsche Service Process, • You’ll manage technical repair progression by usage of systems and process, • You’ll be in control of PCSS coding & documentation quality standards, • You'll manage and maintain PCGB warranty standards, • You’ll have a strong attention to detail when carrying out quality checks, • You’ll have a strong technical knowledge and must be process driven, • You’ll be enthusiastic to learn & develop with new systems and technology, • Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love, • Celebrate your special day with an extra day off on your birthday, • Our industry-leading Family Leave Policies ensure you’re supported when it matters most, • Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive, • Take a paid day to volunteer and give back to a cause close to your heart, • We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries, • Unlock your potential with tailored training and endless career growth opportunities, • Commute for less with our cycle to work scheme, • Access high street discounts to make the everyday a little more rewarding As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you’re ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey. Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law. We want your recruitment journey to be unique to you and as accessible as possible. If you need any additional support with your application or have specific requirements at any stage, please let us know via email: . Our team will be happy to support you throughout every stage of the process.