Benefits Officer
1 month ago
West Wickham
We are currently recruiting for an experienced Benefits Officer to support a busy Local Authority Revenues & Benefits team. You will be responsible for the accurate assessment and processing of Housing Benefit and Council Tax Reduction claims, ensuring compliance with current legislation and delivering a high-quality service to residents. This is a fully remote position with an immediate start available. Key Responsibilities • Assess and process claims for Housing Benefit and Council Tax Reduction, • Administer Discretionary Financial Support schemes, including Homeless Prevention Grants, • Ensure all work is completed in line with relevant legislation and local policies, • Maintain accurate records and case notes on the system, • Calculate entitlements and verify supporting documentation, • Handle customer queries across multiple channels (phone, email, written correspondence), • Work to performance targets and turnaround times ✅ Requirements • Minimum 3 years’ experience assessing Housing Benefit and Council Tax Reduction claims, • Strong working knowledge of relevant Benefits legislation and procedures, • Experience using Northgate / NEC Revenues & Benefits system (essential), • Ability to manage a high-volume caseload accurately and efficiently, • Strong numerical and analytical skills, • Excellent communication skills with the ability to engage diverse customers