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  • Communications, Events & Guest Experience Manager (H/F)
    Communications, Events & Guest Experience Manager (H/F)
    3 days ago
    Full-time
    Marylebone, Westminster

    Role Purpose: The Communications, Events Guest Experience Manager is responsible for the restaurant's brand image, guest relationship quality, and community development across both B2C (end guests) and B2B (partners, companies, conciergeries, hotels, agencies, etc.). The role ensures a consistent guest experience before, during, and after the visit, while driving brand visibility and commercial opportunities through communication, events, and external relationships. He/She acts as a bridge between operations, local management, the France Communication team, and relevant central teams, supporting commercial performance, reputation, and brand consistency. Reporting Line Hierarchically reports to the Restaurant General Manager for all activities related to: • Guest experience B2C, • B2B relationships and partnerships, • Groups, events, and privatizations, • Complaints and sensitive guest situations, • Revenue development through events and corporate segments Functionally reports to the Communication Manager France for: • Communication strategy, • Brand image and positioning, • Content, social media, and communication materials, • Campaigns, launches, and marketing initiatives, • Brand tone of voice and visual consistency Key Responsibilities 1. Guest Experience \& Relationship (B2C) ● Ensure a premium guest experience at every touchpoint (before, during, and after the visit). ● Manage special requests, VIP guests, complaints, and guest feedback with responsiveness, diplomacy, and professionalism. ● Monitor online reviews and booking platforms (Google, TripAdvisor, TheFork, etc.) and coordinate responses. ● Implement guest loyalty actions (guest database, invitations, targeted communications, events). ● Analyze guest feedback and propose continuous improvement actions for the guest journey. 2. Guest Relationship, Events \& Business Development (B2B) ● Develop and maintain relationships with local partners: hotels, conciergeries, companies, event agencies, clubs, institutions. ● Identify new B2B collaboration opportunities (groups, corporate events, privatizations). ● Manage and follow up on group, event, and privatization requests in coordination with operations teams. ● For all privatization requests, systematically coordinate with the central privatizations team to ensure alignment on processes, commercial conditions, and group standards. ● Represent the restaurant at external events, networking occasions, and local initiatives. ● Contribute to revenue growth through groups, privatizations, and corporate segments. 3. Communication \& Brand Image ● Manage the restaurant's online and offline communication in coordination with the Communication Manager France, in line with brand identity. ● Coordinate content creation and publication (social media, internal materials). ● Ensure all restaurant information is accurate and updated across digital platforms. ● Roll out centrally defined campaigns, launches, and brand initiatives at local level and nurturing partnerships. ● Ensure consistency of tone, visuals, and brand positioning across all touchpoints. 4. Events \& Community Engagement ● Support the organization of internal events (special evenings, collaborations, launches, thematic experiences). ● Contribute to creating attractive experiences that strengthen the restaurant's community. ● Develop local brand awareness through strategic partnerships and targeted activations. ● Coordinate between guests, partners, operations teams, and relevant central teams during events. 5. Internal Coordination ● Work closely with Management, Floor teams, and Kitchen to ensure operational feasibility of guest and event requests. ● Regularly share guest insights, market feedback, and business opportunities with management. ● Support floor teams during high-volume services or VIP presence when needed. Key Performance Indicators (KPIs) ● Revenue from events, privatizations, and groups related customer satisfaction ● Conversion rate of event inquiries into confirmed bookings ● Social media growth and engagement rate ● Number of new B2B partners activated Ti aspettiamo !

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  • Agency Chef - North West London
    Agency Chef - North West London
    3 days ago
    £17–£19.5 hourly
    Full-time
    Londres

    Location: London – Stadia, Events, Hotels & Contract Catering Salary: £17.00 – £19.50 per hour (including holiday pay) (£15.17 + £1.83 holiday pay to £17.40 + £2.10 holiday pay, depending on experience) Join London’s Leading Hospitality Agency for Flexible Chef Work Are you an experienced agency chef looking for varied, flexible shifts across Central London? With a high volume of ongoing event bookings confirmed from May onwards, we’re expanding our casual chef team and are looking for reliable, confident chefs ready to step into exciting roles across stadia, major events, luxury hotels, and contract catering sites. You choose when you work — ideal if you want control over your schedule, great pay, and consistent opportunities in London’s top kitchens. £17.00 – £19.50 per hour (including holiday pay) Weekly pay, straight to your account (2 weeks in arrears) Flexible shift patterns across Central London Regular work available at: Stadia & sporting events Large-scale events & banqueting Luxury hotels Corporate & contract catering Manage your own availability via our easy online booking system Free accredited training to support your development Panache Points rewards & recognition scheme £50 referral bonus for every chef you refer Experienced chefs (CDP level and above preferred) Ability to commit to at least 2 shifts per week Reliable, punctual, and confident in fast-paced kitchens Food Safety Level 2 & Health & Safety Level 2 (or willingness to complete our free training) Available to start immediately Why Work With Us? As one of London’s leading hospitality staffing agencies, we offer chefs consistent work, competitive rates, and total flexibility. Whether you prefer stadium shifts, major events, banqueting, hotels, or corporate catering — we have ongoing opportunities to suit you. Start booking flexible chef shifts across London’s most exciting venues. This is a casual, flexible position.

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  • Sales & Events Manager
    Sales & Events Manager
    4 days ago
    £40000–£45000 yearly
    Full-time
    London

    Sales Event Manager Inspired By: Head of Events Supported By: Junior Events Assistant Events Coordinator We curate beautiful spaces with vibrant atmospheres for great times. As our Sales Events Manager at Incipio, you'll bring energy and experience to the team. You'll have a proven track record managing event budgets of £50k+, overseeing venues with capacities of 500+, and working confidently with corporate clients to deliver exceptional private hires, from day delegate conferences to weddings and everything in between. You'll play a key role in driving event sales and bringing unforgettable experiences to life, managing every detail from initial enquiry to final execution. With a sharp eye for detail and a passion for people, you'll work hand in hand with our venue teams to deliver seamless, standout events that wow our guests and smash your sales targets. This is an operational and hands on role that requires flexibility in your working week, as a HQ team we don't subscribe to a 9-5 working day and work to the business needs. What You'll Be Getting Up To: Drive event sales, managing both proactive outreach and inbound enquiries to maximise bookings and build new business. Own the full event journey, from first enquiry to final execution, ensuring every detail runs smoothly. Plan and deliver private, corporate events and Weddings with confidence, creativity, and precision. Oversee and develop two direct reports, supporting their growth and ensuring team targets are met. Build strong relationships with clients, vendors, and industry partners to encourage repeat bookings and referrals. Respond quickly and professionally to enquiries, host site visits, and create bespoke proposals and contracts. Champion the client experience from the first call to the final follow up, always reflecting Incipio's values and service standards. Maximise sales opportunities by upselling venue features and additional services. Keep online listings up to date, ensuring photos, descriptions, and promotions are current. Represent the brand at exhibitions and showcases to promote the group and its venues. Manage CRM data and event admin, keeping all enquiries, details, and invoices accurate and up to date. Collaborate with Operations and our Team Mates at venue to coordinate menus, tastings, schedules, layouts, and supplier logistics. Ensure each venue is fully prepared for every function, delivering seamless, standout experiences every time. Manage invoices and payment schedules, working collaboratively with our finance team. Who You'll Be: A hospitality professional with at least 3 years of event sales management experience, confidently delivering events for 500+ guests and managing budgets over £50k. Proven in handling corporate bookings, including full venue hires, conferences, brand activations, and private dining events. Comfortable working with CRM systems to drive sales performance, ideally with experience in Salesforce and DesignMyNight. Background in hospitality within an agency, bar and restaurant group, or hotel environment. Skilled in managing third-party relationships and supplier partnerships to uphold operational quality. An excellent communicator who builds rapport quickly with clients, stakeholders, and internal teams. Detail driven and highly organised, ensuring accuracy and flawless event delivery. Commercially minded with a focus on revenue growth, pipeline management, and conversion success. A supportive leader who fosters a culture of development and collaboration within the team. Motivated, proactive, and resilient when working toward ambitious sales targets and business goals. Benefits \& Best Bits Comission structure incentives Vitality Package: Dental, Optical and Health insurance. Gym membership discounts + other rewards Self Space: Free Therapy through Self Space. Accessible to anyone who works for Incipio Hugely exciting career development, with opportunities to grow and expand in this role as the business grows 10% Bonus capacity paid annually Company awards and events Sickness Compassionate Pay Incentive trips (Think Wine trips to Portugal and Ski Trips to France) Enhanced Maternity, Paternity and Adoption leave Incipio FC + Seasonal Socials 50% discount for food and drink in all our venues Length in service; earn additional holiday after 2 years continuous service Incipio \& Inclusivity We're all about celebrating individuality inclusivity. At Incipio, we believe diverse teams make the best teams. That's why we welcome applications from all backgrounds, experiences, and perspectives regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We've got you!

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  • Chef de Partie
    Chef de Partie
    3 days ago
    £17–£19.5 hourly
    Full-time
    London

    Casual Agency Chefs – Flexible Shifts Across Central London Location: Central London – Stadia, Events, Hotels & Contract Catering Pay: £17.00 – £19.50 per hour (including holiday pay) (£15.17 + £1.83 holiday pay to £17.40 + £2.10 holiday pay, depending on experience) Join London’s Leading Hospitality Agency for Flexible Chef Work Are you an experienced agency chef looking for varied, flexible shifts across Central London? With a high volume of ongoing event bookings confirmed from May onwards, we’re expanding our casual chef team and are looking for reliable, confident chefs ready to step into exciting roles across stadia, major events, luxury hotels, and contract catering sites. You choose when you work — ideal if you want control over your schedule, great pay, and consistent opportunities in London’s top kitchens. What We Offer £17.00 – £19.50 per hour (including holiday pay) Weekly pay, straight to your account (2 weeks in arrears) Flexible shift patterns across Central London Regular work available at: Stadia & sporting events Large-scale events & banqueting Luxury hotels Corporate & contract catering Manage your own availability via our easy online booking system Free accredited training to support your development Panache Points rewards & recognition scheme £50 referral bonus for every chef you refer What We’re Looking For Experienced chefs (CDP level and above preferred) Ability to commit to at least 2 shifts per week Reliable, punctual, and confident in fast-paced kitchens Food Safety Level 2 & Health & Safety Level 2 (or willingness to complete our free training) Available to start immediately Why Work With Us? As one of London’s leading hospitality staffing agencies, we offer chefs consistent work, competitive rates, and total flexibility. Whether you prefer stadium shifts, major events, banqueting, hotels, or corporate catering — we have ongoing opportunities to suit you. Apply Today Start booking flexible chef shifts across London’s most exciting venues. This is a casual, flexible position.

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  • International Sales Executive (Freelance contract)
    International Sales Executive (Freelance contract)
    4 days ago
    Full-time
    London

    Welcome to Restel – Powering Worldwide Travel Restel is the multinational booking center of Grupo Hotusa, offering more than 125,000 hotels worldwide and serving over 15,000 clients across five continents. Our headquarters are located in Madrid, with additional offices in Barcelona, Coruña, Chantada, Dubai, Paris, and Porto. Furthermore, our commercial team is based around the globe, including Belgium, the UK, Argentina, Mexico, Colombia, Brazil, the United States, India, and China. We firmly believe that the success of a company lies in the development of talent and the passion of the people who form it. For this reason, we seek individuals who are passionate about their work and eager to grow with us. We are currently looking for an International Sales Executive to join our team Key Responsibilities: Implement the Business Plan within the assigned region. Conduct market and competitive analysis. Identify and develop new business opportunities. Maintain regular contact with Travel Agencies. Requirements: Degree in Tourism, Business Administration, or related fields. At least 1 year of experience in travel agencies. High level of English. Strong client-facing experience and results-oriented mindset. Open to freelance contract work What We Offer: At Restel, you will become part of a leading company in the travel sector, experiencing continuous growth and global expansion, and fully committed to the ongoing professional development of our team. In addition, by joining Restel you will enjoy the following benefits: Exclusive Employee Benefits: 50% discount at our high-end hotels: Access discounts of up to 50% at our magnificent 4*/5* hotels around the world, and up to 20% for family members. The Power Business School Training: Free and unlimited access to all programs (MBA, digital training, office software, skills, etc.) through our partner, The Power Business School—the No.1 online business school, led by top active professionals. Language Training: Access to language courses, both in-person and online. Employee Club Access: Enjoy various discounts and benefits in leisure, technology, sports, fashion, and more. Free Hotel Nights: Through Restel’s referral program, you will earn free hotel nights when your candidate recommendations result in successful hires. If you are interested in this opportunity and believe your profile matches our needs, we would love for you to apply. If you know someone who may be a good fit, feel free to share this job posting.

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  • Agency Chef
    Agency Chef
    3 days ago
    £17–£19.5 hourly
    Full-time
    London

    : Central London – Stadia, Events, Hotels & Contract Catering : £17.00 – £19.50 per hour (including holiday pay) (£15.17 + £1.83 holiday pay to £17.40 + £2.10 holiday pay, depending on experience) Join London’s Leading Hospitality Agency for Flexible Chef Work Are you an experienced agency chef looking for varied, flexible shifts across Central London? With a high volume of ongoing event bookings confirmed from May onwards, we’re expanding our casual chef team and are looking for reliable, confident chefs ready to step into exciting roles across stadia, major events, luxury hotels, and contract catering sites. You choose when you work — ideal if you want control over your schedule, great pay, and consistent opportunities in London’s top kitchens. £17.00 – £19.50 per hour (including holiday pay) Weekly pay, straight to your account (2 weeks in arrears) Flexible shift patterns across Central London Regular work available at: Stadia & sporting events Large-scale events & banqueting Luxury hotels Corporate & contract catering Manage your own availability via our easy online booking system Free accredited training to support your development Panache Points rewards & recognition scheme £50 referral bonus for every chef you refer Experienced chefs (CDP level and above preferred) Ability to commit to at least 2 shifts per week Reliable, punctual, and confident in fast-paced kitchens Food Safety Level 2 & Health & Safety Level 2 (or willingness to complete our free training) Available to start immediately Why Work With Us? As one of London’s leading hospitality staffing agencies, we offer chefs consistent work, competitive rates, and total flexibility. Whether you prefer stadium shifts, major events, banqueting, hotels, or corporate catering — we have ongoing opportunities to suit you. Start booking flexible chef shifts across London’s most exciting venues. This is a casual, flexible position.

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  • Director of Sales - London West (Maternity Cover)
    Director of Sales - London West (Maternity Cover)
    7 days ago
    Full-time
    London

    DIRECTOR OF SALES – LONDON WEST (MATERNITY COVER) Reporting to the Director of Sales - UK and Ireland, this role will drive commercial performance and take full ownership of sales targets across assigned Locke & Cove properties in the West London market, delivering exceptional revenue growth through strategic account management and targeted new business development. This role is based on property 5 days a week. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part. THE WORK IN YOUR HANDS Developing and executing property-level sales strategies aligned with KPIs to consistently meet or exceed revenue targets across your portfolio Delivering against ambitious B2B revenue targets with full personal accountability for results Dedicating approximately 25% of your efforts to direct revenue generation through hands-on account management - identifying growth opportunities, increasing market share, and maximising yield from existing clients Allocating 75% of your time to high-impact new business development - personally identifying, pursuing and closing new corporate clients that deliver significant incremental revenue Implementing rigorous account planning to systematically grow revenues from existing and new B2B customers across all channels including direct corporate clients, Travel Management Companies (TMCs), Serviced Apartment Booking Agencies (SABAs), consortia and other B2B intermediaries Actively pursuing revenue opportunities across all segments including corporate, groups, M&E, mid & extended stay Working collaboratively with the Key Accounts Team, Groups & MICE Team, and wider Commercial Team while maintaining personal ownership of revenue targets Maintaining disciplined use of CRM & edyn's database with meticulous attention to data quality and pipeline management Providing detailed, data-driven reporting to key stakeholders on sales activity, pipeline development and revenue performance Personally hosting FAM trips, property showcases, sales presentations and events to drive business to your properties Ensuring rigorous adherence to all internal processes for effective account management Maintaining comprehensive, up-to-date records with accurate client information in all databases Producing actionable management information from internal systems to support strategic decision-making THE FIRE YOU CARRY Exceptional commercial acumen with proven sales achievement Superior relationship-building capabilities with C-suite decision makers Advanced problem-solving and negotiation skills Strategic planning and organisational excellence Outstanding written and verbal communication Advanced proficiency in business technology tools for sales presentations and reporting Demonstrating advanced proficiency with Word, PowerPoint, Excel, CRM and PMS YOUR PROVEN TRACK 4 years previous hotel experience across multiple European / international jurisdictions looking after £3m plus of annual business Proven track record of consistently exceeding sales targets in hospitality or related sectors Significant hospitality sales and strategic account management experience with demonstrable results Established local market knowledge with active network of industry contacts Comprehensive understanding of the business travel industry, with specific expertise in the hospitality and serviced apartment sector WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.

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  • Chef de Partie - Central / City / Farringdon
    Chef de Partie - Central / City / Farringdon
    4 days ago
    £15–£19.5 hourly
    Full-time
    Londres

    Casual Agency Chefs – Flexible Shifts Across Central London Location: Central London – Stadia, Events, Hotels & Contract Catering Pay: £17.00 – £19.50 per hour (including holiday pay) (£15.17 + £1.83 holiday pay to £17.40 + £2.10 holiday pay, depending on experience) Join London’s Leading Hospitality Agency for Flexible Chef Work Are you an experienced agency chef looking for varied, flexible shifts across Central London? With a high volume of ongoing event bookings confirmed from May onwards, we’re expanding our casual chef team and are looking for reliable, confident chefs ready to step into exciting roles across stadia, major events, luxury hotels, and contract catering sites. You choose when you work — ideal if you want control over your schedule, great pay, and consistent opportunities in London’s top kitchens. What We Offer £17.00 – £19.50 per hour (including holiday pay) Weekly pay, straight to your account (2 weeks in arrears) Flexible shift patterns across Central London Regular work available at: Stadia & sporting events Large-scale events & banqueting Luxury hotels Corporate & contract catering Manage your own availability via our easy online booking system Free accredited training to support your development Panache Points rewards & recognition scheme £50 referral bonus for every chef you refer What We’re Looking For Experienced chefs (CDP level and above preferred) Ability to commit to at least 2 shifts per week Reliable, punctual, and confident in fast-paced kitchens Food Safety Level 2 & Health & Safety Level 2 (or willingness to complete our free training) Available to start immediately Why Work With Us? As one of London’s leading hospitality staffing agencies, we offer chefs consistent work, competitive rates, and total flexibility. Whether you prefer stadium shifts, major events, banqueting, hotels, or corporate catering — we have ongoing opportunities to suit you. Apply Today Start booking flexible chef shifts across London’s most exciting venues. This is a casual, flexible position.

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