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  • Spa Therapist
    Spa Therapist
    13 hours ago
    £27583 yearly
    Full-time
    London

    Salary -- £27,583 plus tronc Holiday -- 28 days holiday, enhanced after 5 years of service. But there's more... • Free meals on duty., • Uniform offered and dry cleaned., • Food and beverage discounts., • Christmas gifts and employee parties., • Introduce a friend scheme., • Cycle 2 work scheme., • UK attraction discounts @ Merlin Entertainments., • Taste card., • Life assurance scheme., • Wage stream., • Employee assistance programme., • Arora star employee recognition., • Long service recognition award. About us... Nestled on Greenwich Peninsula, attached to the O2, Intercontinental London O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 453 bedrooms, a diverse dining selection, spa facilities, state of the art conference and meeting rooms including the UK largest pillar-free ballroom. A bit about what you will do... Spa Therapists in our team embrace every opportunity to create special moments in our luxurious spa, providing a personal experience that enhances the overall wellbeing and relaxation of our guests. • Offering high quality professional treatments in a serene and relaxing environment., • Perform prep work and properly clean and restock the treatment room., • Ensure exceptional customer service, always considering the wellness needs and concerns of our guests., • Promote spa products and services with complete knowledge and understanding., • Providing high-quality service comes naturally to you., • Excellent communication and interpersonal skills., • A smart and professional appearance., • You value being part of a team and supporting your colleagues., • Ability to work without direct supervision., • Most of all, you will have an approachable, positive, and proactive manner., • Experience in a similar role within a 5-star hotel is a significant advantage., • A recognized beauty qualification, level 3 Beauty or equivalent., • Massage qualification is a must. Grow with us... We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.

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  • Head Therapist
    Head Therapist
    13 hours ago
    £30011 yearly
    Full-time
    London

    Salary £30,011 plus tronc Holiday -- 28 days holiday, enhanced after 5 years of service. But there's more... • Free meals on duty., • Uniform offered and dry cleaned., • Food and beverage discounts., • Christmas gifts and employee parties., • Introduce a friend scheme., • Cycle 2 work scheme., • UK attraction discounts @ Merlin Entertainments., • Taste card., • Life assurance scheme., • Wage stream., • Employee assistance programme., • Arora star employee recognition., • Long service recognition award. About us... Nestled on Greenwich Peninsula, attached to the O2, Intercontinental London O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 453 bedrooms, a diverse dining selection, spa facilities, state of the art conference and meeting rooms including the UK largest pillar-free ballroom. A bit about what you will do... Head Therapists in our team lead by example and embrace every opportunity to create special moments in our luxurious spa, providing a personal experience that enhances the overall wellbeing and relaxation of our guests. • Offer high quality professional treatments in a serene and relaxing environment., • Effectively pass on product and service knowledge to all therapists., • Ensure exceptional customer service, always considering the wellness needs and concerns of our guests., • Develop, train and coach therapists to maintain our exceptionally high standards., • Assist Spa Manager with monitoring stock levels, ordering products, conducting trade tests and interviewing potential therapists., • Pay attention to budgets and targets to ensure spa's profitability., • Promote spa products and services with complete knowledge and understanding., • Cover reception shifts when required. More about you... • Providing a high-quality service comes naturally to you., • Excellent supervisorial, communication and interpersonal skills., • A smart and professional appearance., • You value being part of a team and supporting your colleagues., • Most of all, you will have an approachable, positive, and proactive manner., • Experience in a similar role within a 5-star hotel is a significant advantage., • A recognized beauty qualification, level 3 Beauty or equivalent.

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  • Sommelier
    Sommelier
    2 days ago
    £34500 yearly
    Full-time
    Mayfair, London

    RB Holdings is a growing hospitality group shaping some of the most distinctive private members’ clubs and food businesses in London and New York. Founded by Robin Birley, our businesses are built on discretion, craftsmanship, and deeply personal service - delivered by teams who take pride in doing things properly. Our London portfolio includes 5 Hertford Street, Oswald’s, and Birley Bakery and Chocolate Shop in Chelsea. In 2025, we expanded internationally with the opening of Maxime’s, alongside a new Birley Bakery in New York City. We are currently seeking a Sommelier to join our Front of House team at Oswald’s. Why work with us as a Sommelier? • Salary of up to £34,500 per annum + discretionary service charge, • 28 days holiday per year (including bank holidays), • Birthday day off, • Discounted gym membership with GymFlex, • Monthly well-being days with our Masseuse, Reflexologist, and Chiropodist, • Private medical insurance with BUPA, • Private dental insurance with BUPA, • Workplace nursery scheme, • Cycle to Work Scheme, • Employee Assistance Programme – Hospitality Action, • Access to a company doctor, • Eyecare & specs vouchers, • In-house industry training, • Sponsored social events, • Recommend a friend bonus of £1,000, • Staff Accommodation (subject to availability), • Online retail discounts, • Free English Classes, • Freshly prepared meals whilst on duty, • And more! Working Hours: • 5 day working week between Monday – Saturday on a rota basis (seven shifts a week)., • Shifts will include evenings, flexibility is essential, • Bank Holidays and the Christmas period off – our venues are closed. What you will do: • To be able to deliver a bespoke food and beverage service., • To create a seamless journey & outstanding wine experience for guests., • Provide knowledgeable advice to guests on wine selection in a professional and friendly manner and serve all drinks with accuracy and attention to detail. What We Are Looking For? • A minimum of 2+ years of experience as a Sommelier in a high-calibre fine dining or luxury hotel environment., • WSET Level 2 or 4 (Diploma) preferred., • Expertise of Old and New World wines; experience with [Sake/specific regional focus if applicable] is a bonus.

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  • Room Service Waiter/Waitress
    Room Service Waiter/Waitress
    13 hours ago
    £27040 yearly
    Full-time
    London

    Salary -- £27, 040 plus tronc. Holiday -- 28 days holiday, enhanced after 5 years of service. But there's more... • Free meals on duty., • Uniform offered and dry cleaned., • Food and beverage discounts., • Christmas gifts and employee parties., • Introduce a friend scheme., • Cycle 2 work scheme., • UK attraction discounts @ Merlin Entertainments., • Taste card., • Life assurance scheme., • Wage stream., • Employee assistance programme., • Arora star employee recognition., • Long service recognition award. About us... Nestled on Greenwich Peninsula, attached to the O2, Intercontinental London O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 453 bedrooms, a diverse dining selection, spa facilities, state of the art conference and meeting rooms including the UK largest pillar-free ballroom. A bit about what you will do... Room Service waiters and waitresses in our team play a key role in providing the finest personalised service by engaging with our guests and creating memorable experiences. • Deliver food and beverage orders promptly to guest rooms, ensuring accuracy and presentation is to our excellent standard., • Provide exceptional service to guests, anticipating their needs and responding to requests promptly and courteously., • Assist with the setup and delivery of special requests or amenities for VIP guests and special occasions., • Maintain knowledge of the hotel's menu, services, and local area to provide recommendations and information to guests. More about you... • Providing high quality service and attention to detail comes naturally to you., • Excellent communication skills., • The ability to remain calm whilst under pressure., • Feeling comfortable in a fast-paced, busy environment., • You value being part of a team and supporting your colleagues., • A smart and professional appearance., • Most of all, you will have an approachable, positive, and proactive manner., • 5-star hotel experience in a similar role would be a real advantage. Grow with us... We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.

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  • Food and Beverage Assistant
    Food and Beverage Assistant
    2 days ago
    £26000 yearly
    Full-time
    London

    Salary -- £26,000 per annum plus tronc Holiday -- 28 days holiday, enhanced after 5 years of service. But there's more... • Free meals on duty., • Uniform offered and dry cleaned., • Food and beverage discounts., • Christmas gifts and employee parties, • Introduce a friend scheme, • Cycle 2 work scheme., • UK attraction discounts @ Merlin Entertainments., • Taste card., • Life assurance scheme., • Wage stream., • Employee assistance programme., • Arora star employee recognition., • Long service recognition award. About us... Nestled on Greenwich Peninsula, attached to the O2, Intercontinental London O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 453 bedrooms, a diverse dining selection, spa facilities, state of the art conference and meeting rooms including the UK largest pillar-free ballroom. A bit about what you will do... Food and Beverage Assistants embrace every opportunity to create extra special moments for our guests and provide a personal experience that will be remembered. • Serve food and drinks in our assigned Food and Beverage outlets in a friendly and timely manner., • Taking the time to listen to the needs of our guests and building natural rapport., • Making knowledgeable suggestions and recommendations on the food and drinks that our guests might enjoy., • Raising bills and taking payment., • Providing high quality service and attention to detail comes naturally to you., • A smart and professional appearance., • Excellent communication skills., • The ability to remain calm whilst under pressure., • Feeling comfortable in a fast-paced, busy environment., • You value being part of a team and supporting your colleagues., • Most of all, you have an approachable, positive, and proactive manner. We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.

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  • Food and Beverage Supervisor
    Food and Beverage Supervisor
    2 days ago
    £29618 yearly
    Full-time
    London

    Salary -- £29,618 plus tronc Holiday -- 28 days holiday, enhanced after 5 years of service. But there's more... • Free meals on duty., • Uniform offered and dry cleaned., • Food and beverage discounts., • Christmas gifts and employee parties., • Introduce a friend scheme., • Cycle 2 work scheme., • UK attraction discounts @ Merlin Entertainments., • Taste card., • Life assurance scheme., • Wage stream., • Employee assistance programme., • Arora star employee recognition., • Long service recognition award. About us... Nestled on the Greenwich Peninsula, attached to the O2, InterContinental London - The O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 493 bedrooms, a diverse dining selection, spa facilities, state-of-the-art conference and meeting rooms, including the UK's largest pillar-free ballroom. A bit about what you will do... FB Supervisors on our team assist the FB Manager with the day-to-day operation of all FB outlets. They lead by example and encourage the team to embrace every opportunity to create extra special moments for our guests and provide a personal experience that will be remembered. • Manage the team to ensure excellent customer service., • Carry out stock taking., • Assist with training employees. More about you... • Providing high quality service and attention to detail comes naturally to you., • Excellent communication skills., • Ability to take initiative., • Very good at multi-tasking and remaining calm under pressure., • A smart and professional appearance., • You value being part of a team and supporting your colleagues., • Most of all, you will have an approachable, positive, and proactive manner., • 5-star hotel experience in a similar role would be a real advantage. Grow with us... We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group, there are exciting opportunities for career progression and development across our properties and brands.

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  • Bartender / Barista (F&B Assistant)
    Bartender / Barista (F&B Assistant)
    3 days ago
    £13 hourly
    Full-time
    London

    JOB OVERVIEW To co-operate and work with departmental colleagues and team members across the business, carry out tasks as designated and manage the day-to-day practical aspects of customer service in an organised, structured and professional way. Primary duties include greeting guests, taking orders, serving food and drinks, and ensuring a positive dining experience. To carry out all tasks and procedures in line with statutory requirements and ensure that customer service is provided in line with the business and performance objectives of the Hotel. DUTIES AND RESPONSIBILITIES Service Delivery: Creating tell-your-mates experiences that makes guests want to keep coming back Welcome guests, direct them to their tables, and ensure a clean and inviting space. Present menus, answer questions about dishes and beverages, and accurately record orders. Deliver food and beverages promptly and efficiently, ensuring proper presentation and temperature. Refill drinks, clear used plates, and maintain a clean and organised dining area. Process payments, whether by credit card or room charging. Being empowered to use your initiative when dealing with handle customer complaints or issues with a positive attitude and seek to resolve them. Ensure tables are set up appropriately, and the dining area is clean and tidy. Relay orders accurately, address any issues with preparation, and coordinate service Actively looking for opportunities to grow revenue. Identifying upselling opportunities General Operations & Team Support: Work flexibly across multiple areas depending on business needs. Support events, activations, and lifestyle programming. Ensure public areas remain clean, inviting, and on-brand. Maintain a positive, supportive, and inclusive team environment. Follow all hotel policies, safety procedures, and brand standards. Other: While this job description is intended to be an accurate reflection of the duties involved with this position, the company reserves the right to add, remove or alter duties when business need dictates. REQUIRED KNOWLEDGE, SKILLS & EXPERIENCE FOR THIS ROLE Experience: Previous experience in a customer-facing role preferred Confidence using IT systems and software (including Microsoft Office) Skills: Customer Service: Friendly, attentive, and able to handle wide range of customer interactions. Natural influencing skills with a knack for managing expectations Communication: Excellent verbal and non-verbal communication skills. Knowledge of Food and Beverages: Familiarity with menu items, drink options, and potential allergies or dietary restrictions. Attention to Detail: Accurate order taking, ensuring correct presentation, and maintaining a clean dining area. Multi-tasking: Ability to handle multiple tasks simultaneously while maintaining efficiency. Problem-Solving: Able to address customer issues or resolve unexpected situations. Teamwork: Collaborate effectively with other servers, kitchen employees, and bar staff.

    Immediate start!
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  • Host and Waiter / Waitress
    Host and Waiter / Waitress
    5 days ago
    £13–£18 hourly
    Part-time
    London

    Arj.Global Ltd is seeking various Host and Waiter / Waitress to join our team for an Private Event in London for 7 days in July. We are looking for individuals who are passionate about delivering exceptional service and creating a welcoming atmosphere for our guests. Key Responsibilities: • Warmly greet and seat guests upon arrival, managing reservations and waitlists efficiently., • Present menus, answer questions about menu items, and make recommendations., • Take food and beverage orders accurately and deliver them promptly to tables., • Ensure tables are set correctly and maintain cleanliness in the dining area., • Meet and Greet Guest, • Assit Guest with their belongins from Room, Hotel or Event Location, • Anticipate guest needs and provide attentive service throughout their dining experience., • Collaborate effectively with kitchen and bar staff to ensure smooth service., • Adhere to all health and safety regulations. We are looking for someone who: • Has previous experience in a similar role within a fast-paced environment., • Possesses excellent communication and interpersonal skills., • Is able to work effectively as part of a team., • Demonstrates a positive attitude and a strong work ethic., • Is available to work flexible hours, including evenings and weekends., • Should be able to travel from location to location within London Area All expenses will be paid for spearately for Food and Travel.

    Immediate start!
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  • Head Waiter / Waitress
    Head Waiter / Waitress
    6 days ago
    £16–£18 hourly
    Full-time
    Strand, Westminster

    We are seeking an exceptional Head Waiter to join the team at The River Restaurant by Gordon Ramsay based at the Savoy Hotel, Strand. Your responsibilities will include: • Provide an exceptional, attentive, and discreet service experience tailored to each guest., • Present menus with confidence, offering detailed explanations of dishes, ingredients, and preparation methods., • Deliver expert recommendations on food and beverage pairings, working closely with the sommelier where appropriate., • Execute service with precision and elegance, adhering to fine dining etiquette and sequencing standards., • Ensure tables are impeccably set, maintained, and cleared in a timely and refined manner., • Anticipate guest needs and respond proactively to ensure a seamless and memorable dining experience., • Accurately take and process orders, ensuring clear communication with the kitchen team., • Maintain a thorough knowledge of daily specials, seasonal menus, and allergen information., • Handle guest requests and feedback with professionalism, efficiency, and discretion., • Uphold the highest standards of personal grooming, hygiene, and presentation at all times. Ideal Candidate Profile: • Previous experience in fine dining or luxury hospitality environments preferred., • Strong communication and interpersonal skills., • Passion for hospitality and delivering world-class guest experiences., • Excellent attention to detail and ability to multitask in a fast-paced setting., • Positive attitude, reliability, and a team-oriented mindset., • Well-presented with a polished and professional demeanor. What’s in it for you: Competitive Pay Rate A fantastic 50% staff discount on food and drink in Restaurants and on Gordon Ramsay Academy classes & courses 30% discount for your Friends & Family in Restaurants and on Gordon Ramsay Academy classes & courses Employees can instantly access up to 50% of basic wages earned before payday via Stream Refer a Friend Scheme - earn between £250 to £1000 when referring a friend to work with us (T&Cs apply) Access to our world-class training & development opportunities globally Progress your career through a multi-site and multi-brand, best in class global restaurant group Work with and learn from extraordinary culinary and front-of house talent in a diverse, energising and professional restaurant environment Preferential Room Rates at Gordon Ramsay Restaurants partner hotel MYNDUP - our wellbeing partner where our teams can access up to 2 hours anonymous support a month, fully funded by GRR, for everything from mental health & wellbeing, to counselling or therapy sessions, life & career coaching and more Meals on duty This role will offer the successful candidate an exciting opportunity to develop their career in a best-in-class global restaurant business! We do receive a high volume of applications and are only able to contact those who have been successful in moving to the next stage of the recruitment process. At Gordon Ramsay Restaurants, we are driven to be an inclusive employer, we are devoted to creating an environment where our amazing teams can thrive, and our aim is to put people at the heart of everything we do. We want our teams to be their authentic self and we truly celebrate diversity in every sense. We are successful at what we do by cultivating talented teams with diverse skills & backgrounds. Everyone is welcome in our Gordon Ramsay Restaurants family. As we continue to grow and build the business, we are committed to putting diversity, equality, and inclusion at the forefront.

    Immediate start!
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  • Front Office Receptionist
    Front Office Receptionist
    14 days ago
    Full-time
    London

    JOB OVERVIEW To co-operate and work with departmental colleagues and team members across the business, carry out tasks as designated and manage the day-to-day practical aspects of customer service in an organised, structured and professional way. As one of the first faces our guests see, you’ll play a key role in shaping their overall experience—from the moment they arrive to the moment they leave. Whether you’re checking someone in after a long journey, recommending your favourite dish, or serving drinks with a smile, you’ll be at the heart of delivering genuine, memorable hospitality. No two shifts are the same. One moment you might be handling bookings or answering guest enquiries at reception, and the next you’ll be on the floor supporting the restaurant or bar team during a busy service. To carry out all tasks and procedures in line with statutory requirements and ensure that customer service is provided in line with the business and performance objectives of the Hotel. DUTIES AND RESPONSIBILITIES Reception & Guest Experience · Welcome guests with warmth, authenticity, and a personalised approach. · Complete check-in and check-out efficiently using the hotel’s PMS. · Assist with reservations, room allocation, and guest requests. · Provide local knowledge, recommendations, and curated lifestyle tips. · Handle billing, payments, and procedures accurately. · Resolve guest concerns quickly and effectively, escalating when needed. · Support lobby hosting duties: welcoming, socialising, and maintaining presentation. Food & Beverage Service (where applicable) · Deliver high-quality service across breakfast, bar, restaurant, coffee bar, and grab & go. · Prepare and serve coffees, drinks, and light food to brand standards. · Host in F&B spaces: welcoming guests, explaining menus, ensuring great experiences. · Maintain cleanliness, setup, and replenishment of F&B areas. · Assist with orders, inventory checks, and receiving deliveries. · Follow food safety, allergens, and hygiene procedures. General Operations & Team Support: · Work flexibly across multiple areas depending on business needs. · Support events, activations, and lifestyle programming. · Ensure public areas remain clean, inviting, and on-brand. · Maintain a positive, supportive, and inclusive team environment. · Follow all hotel policies, safety procedures, and brand standards. Other · While this job description is intended to be an accurate reflection of the duties involved with this position, the company reserves the right to add, remove or alter duties when business need dictates. REQUIRED KNOWLEDGE, SKILLS & EXPERIENCE FOR THIS ROLE Experience: · Previous hotel reception experience · Experience in food and beverage services · Experience using PMS and POS systems Skills: · Passion for hospitality and delivering memorable guest experiences. · Positive, energetic, and adaptable personality. · Strong communication skills and confidence in guest interaction. · Ability to multi-task and remain calm under pressure. · Willingness to learn across multiple operational areas.

    Immediate start!
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  • Cocktail Bartender
    Cocktail Bartender
    26 days ago
    £12.85 hourly
    Full-time
    London

    W LONDON - CONTROL YOUR BEAT Located in Soho, W London owns the stage in the epicentre of the city’s cultural core. Plugged in to the pulse of London’s energetic social scene, this is where louder-than-life Soho mixes with the glitzy West End. THE PERCEPTION BAR & W LOUNGE W London’s standout bar and lounge overlooking the vibrant streets of Soho and Leicester Square. This isn’t just a workplace; it’s where striking design, boundary-pushing cocktails, indulgent dining, and cutting-edge music and events come together to create an unforgettable scene. Inspired by the bold spirit and diversity of London itself, The Perception Bar celebrates individuality. We’re looking for talent's who are passionate, playful, audacious, and polished. Those who aren’t afraid to bring their full selves to work. YOUR ROLE IN THE SPOTLIGHT • Bring our signature cocktail menu to life, using expert techniques and premium ingredients to deliver unforgettable drinks., • Engage guests with confidence and charisma, offering recommendations and sharing the stories behind each cocktail., • Create a personalised experience for every guest, whether they’re sipping solo or celebrating in style., • Collaborate with the bar team to innovate and elevate our offerings, keeping the vibe fresh and the flavours exciting., • Maintain a sleek, well-stocked bar that’s always ready for the next show — because great service starts with great preparation., • Handle transactions with precision and professionalism, ensuring every detail is seamless from first sip to final cheers., • Showing guests our Whatever/Whenever service while they are with us, and connect with them to be able to personalize that service, creating memorable experiences., • We are ALL-IN, and have more teams that we cooperate with . We expect you to be flexible to work with other departments. You’re not the only one on stage. YOUR EFFORTS, OUR APPRECIATION • Complimentary Meals - Enjoy tasty and varied meals every day in our Green Room canteen., • Monthly Service Charge - Receive a service charge payment each month., • Learning & Development - Access industry leading digital and classroom based training resources, plus opportunities for cross-exposure across departments., • Apprenticeships -Take advantage of apprenticeship programmes designed to support your growth and development in your role., • Holiday Entitlement - 28 days of holiday including public holidays, with enhanced benefits based on length of service. (Pro rata), • Refer a Friend Scheme - Earn £250 when you successfully refer a new team member. (Terms & Conditions apply), • Company Pension Scheme - Plan for your future with our secure and supportive pension offering., • Recognition & Celebration - We celebrate success through awards, recognition events, and career milestone celebrations., • High Street Discounts - Enjoy exclusive discounts on shopping, eye tests, cinema tickets, technology, and more., • Monthly Associate Events - Participate in a vibrant calendar of fun, associate-focused events., • Long Service Recognition - Dedicated appreciation events to honour your career milestones with the company., • Global Marriott Stay Discount - Travel the world with exclusive hotel discounts for you and your loved ones across Marriott International., • Health Assured & Wisdom App - 24/7 confidential support for your mental, emotional, and financial wellbeing., • Food & Beverage Discount - Receive 20% off in all food and beverage outlets within Marriott properties., • Spa Discount - Relax and recharge with 30% off treatments in our Away Spa. ELIGIBILITY TO WORK IN THE UK Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of our recruitment process. At W Hotels, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

    No experience
    Easy apply
  • Breakfast Host (F&B Assistant)
    Breakfast Host (F&B Assistant)
    22 days ago
    £13 hourly
    Part-time
    London

    JOB OVERVIEW To co-operate and work with departmental colleagues and team members across the business, carry out tasks as designated and manage the day-to-day practical aspects of customer service in an organised, structured and professional way. Primary duties include greeting guests, taking orders, serving food and drinks, and ensuring a positive dining experience. To carry out all tasks and procedures in line with statutory requirements and ensure that customer service is provided in line with the business and performance objectives of the Hotel. DUTIES AND RESPONSIBILITIES Service Delivery: Creating tell-your-mates experiences that makes guests want to keep coming back Welcome guests, direct them to their tables, and ensure a clean and inviting space. Present menus, answer questions about dishes and beverages, and accurately record orders. Deliver food and beverages promptly and efficiently, ensuring proper presentation and temperature. Refill drinks, clear used plates, and maintain a clean and organised dining area. Process payments, whether by credit card or room charging. Being empowered to use your initiative when dealing with handle customer complaints or issues with a positive attitude and seek to resolve them. Ensure tables are set up appropriately, and the dining area is clean and tidy. Relay orders accurately, address any issues with preparation, and coordinate service Actively looking for opportunities to grow revenue. Identifying upselling opportunities General Operations & Team Support: Work flexibly across multiple areas depending on business needs. Support events, activations, and lifestyle programming. Ensure public areas remain clean, inviting, and on-brand. Maintain a positive, supportive, and inclusive team environment. Follow all hotel policies, safety procedures, and brand standards. Other: While this job description is intended to be an accurate reflection of the duties involved with this position, the company reserves the right to add, remove or alter duties when business need dictates. REQUIRED KNOWLEDGE, SKILLS & EXPERIENCE FOR THIS ROLE Experience: Previous experience in a customer-facing role preferred Confidence using IT systems and software (including Microsoft Office) Skills: Customer Service: Friendly, attentive, and able to handle wide range of customer interactions. Natural influencing skills with a knack for managing expectations Communication: Excellent verbal and non-verbal communication skills. Knowledge of Food and Beverages: Familiarity with menu items, drink options, and potential allergies or dietary restrictions. Attention to Detail: Accurate order taking, ensuring correct presentation, and maintaining a clean dining area. Multi-tasking: Ability to handle multiple tasks simultaneously while maintaining efficiency. Problem-Solving: Able to address customer issues or resolve unexpected situations. Teamwork: Collaborate effectively with other servers, kitchen employees, and bar staff.

    Immediate start!
    Easy apply
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