Housing support officer jobs in United Kingdom

HR & Onboarding Officer \n Salary: £34,200 to £38,000 annum for 35 hours per week. \n Location: Bruce Kenrick House, 2 Killick Street, London N1 9FL \n Workplace Type: Hybrid \n \n Our HR function is evolving into a confident, proactive partnership model. \n We are integral to delivering high quality, efficient and compliant HR services, supporting a positive, values-led colleague and candidate experience across the organisation. \n The HR and Onboarding Officer plays a key role in delivering this. As part of a customer-focused HR service, you will ensure colleagues and candidates experience a smooth, professional and compliant journey, for the whole employee lifecycle. \n What the role is all about \n You do not need housing sector experience to succeed. What matters most is your ability to deliver high-quality HR support, provide clear and accurate advice, and manage processes efficiently with strong attention to detail: including recruitment administration, onboarding, first-line advice and core HR processes. \n How you’ll make a difference \n You will contribute to organisational success by: \n\n • Delivering a first-class, customer-focused HR service that is timely, accurate and compliant\n, • Ensuring a smooth and professional onboarding experience for all new starters and internal movers\n, • Providing clear and practical HR advice that supports managers to make informed decisions\n, • Supporting compliance with statutory and organisational requirements across all HR activities\n\n Your impact will be seen through a seamless onboarding journey, high-quality HR support, improved manager confidence and a positive colleague experience. \n How you’ll do it \n\n • Deliver end-to-end onboarding processes, ensuring candidates are set up for success from day one\n, • Support recruitment activity and work closely with talent acquisition and induction teams to meet business needs\n, • Ensure all pre-employment checks (e.g. DBS, Right to Work, visa sponsorship and other statutory requirements) are completed accurately and on time\n, • Provide first-line HR advice and support to managers and colleagues, resolving queries efficiently and effectively\n, • Manage a range of lower-level HR casework, applying sound judgement and ensuring consistency\n, • Produce clear, accurate correspondence and maintain high-quality HR records and data\n, • Support organisational change activities, audits and compliance requirements\n\n The ideal candidate \n We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. \n Essential: \n\n • Experience of working in a HR function, delivering administrative and advisory support\n, • Experience providing clear and accurate HR and Employee relations advice to managers and colleagues\n, • Proven ability to deliver a high-quality onboarding and recruitment administration process\n, • Good understanding of employment law and HR best practice\n, • Strong organisational skills, with the ability to manage competing priorities without compromising quality\n, • Excellent communication skills, with the ability to explain information clearly and professionally\n, • High attention to detail with a strong focus on accuracy and compliance\n\n \n Desirable: \n\n • CIPD Level 3 qualification or working towards it\n\n Hybrid arrangements – currently at least three days a week in our main office but more may be needed depending on work and interactions required. \n What’s in it for you? \n Benefits include: \n\n • Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)\n, • Generous pension scheme\n, • Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)\n, • Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.\n, • Health cash plan\n, • Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.\n, • Interest free loans - season ticket loan, tenancy deposit loan, and training loan\n, • Cycle to work scheme.\n, • Life Assurance x 4 annual salary\n\n To find out more about our approach to equality, diversity and inclusion, please follow the link in the job description on our careers website, which you’ll be taken to after clicking "Apply Now". \n Selection Process \n Step 1: If you are interested, please send your application now! Closing date is Thursday 27th August 2026 \n Step 2: Successful candidates will be asked to do an assessment \n Step 3: Successful candidates will be invited to interview at our Kings Cross office Friday 4th September \n Please submit your CV and supporting statement. Please note a supporting statement is not a cover letter. Your supporting statement (about 1,000 words long) should cover the following: \n\n • your experience of delivering a high-quality onboarding and recruitment administration process\n, • your experience of providing first-line HR advice and support to managers and colleagues\n, • your experience of managing a range of lower-level HR casework, applying sound judgement and ensuring consistency\n\n Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team. Our email address is available in the job description on our careers website, which you’ll be taken to after clicking "Apply Now". \n NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.

Service Charge Officer / Analyst \n \n About the organisation \n The organisation is a well-established housing association based in London, providing homes and strong customer services to their local community. They are looking for a hands-on candidate to join the service charge team and support activity during a busy period. \n The Role \n An initial 3-month interim role focused on completing the 2025/26 service charge actuals and reconciliations, with the potential to extend for the right person and support the 2026/27 cycle. \n \n Key responsibilities \n\n • Complete 2025/26 service charge reconciliations accurately and efficiently\n, • Work with accruals, prepayments and service charge data\n, • Investigate queries and follow up with relevant teams to get the information needed\n, • Help embed good processes and best practice across service charge accounting\n, • Build strong relationships with colleagues and confidently get things moving\n\n About you \n\n • Some experience of service charge accounting and reconciliations within housing\n, • Confident working with accruals, prepayments and financial data\n, • Strong Excel skills, with the ability to understand and summarise data\n, • Hands on person with initiative who doesn't need constant direction\n, • Accurate, organised and confident dealing with a range of stakeholders\n\n \n This role is an urgent requirement for the organisation so if you have the right experience, get in touch to learn more.

Positive Employment is currently recruiting for an Income Project Officer for our client, a local government organisation based in Wembley, London. \n The successful post holder will play a key role in maximising income for Housing Management through robust rent collection and arrears management across a varied portfolio of properties and tenures. You will provide a high-quality, customer-focused and legislatively compliant income collection service, working closely with colleagues across Housing Management, Housing Needs, Adult Social Care and other partner services. \n The role will also work closely with the Income Project Manager and Income Maximisation Service Manager to deliver targeted projects designed to improve income collection, reduce arrears and support tenants to sustain their tenancies. \n This role is a temporary contract with an initial contract length of 12 months with the possibility to extend. Hybrid working with 3 days per week in the office. \n Duties and Responsibilities but not limited to: \n\n • Maximise income for Housing Management through effective rent collection, arrears management and income maximisation activity.\n, • Manage rent arrears cases across a range of housing portfolios and tenures, ensuring rent is paid and arrears are reduced in accordance with Council policies and procedures.\n, • Maintain up-to-date knowledge of welfare benefits, particularly Housing Benefit, Universal Credit and changes arising from Welfare Reform.\n, • Advise and assist tenants and clients on welfare benefits, debt management and income maximisation, making appropriate referrals to specialist advice services.\n, • Work collaboratively with Housing Needs, Housing Management, Adult Social Care, Rent Accounting, Housing Resolutions, Emergency Housing and Social Work teams to provide a joined-up, person-centred service.\n, • Provide detailed engagement and support to tenants and clients in arrears, including conducting home visits and working from different sites where required.\n, • Negotiate sustainable repayment arrangements and monitor payment plans to ensure they remain effective.\n, • Participate in the letting and sign-up process to help ensure rent is received from the commencement of a tenancy.\n, • Prepare accurate reports on arrears cases, service performance and key performance indicators.\n, • Reconcile closed accounts and ensure Housing Benefit has been correctly allocated, overpayments are cleared and customer credits are refunded in accordance with Council policy.\n, • Refer and monitor former tenant arrears with external debt collection agencies and recommend appropriate write-offs for unrecoverable debt.\n, • Attend and present at court cases and evictions where required, ensuring the Council's interests are protected.\n, • Implement effective procedures for fraud prevention and refer suspected fraud or misrepresentation to the appropriate investigation team.\n, • Work with internal and external partners, including the DWP, advice agencies, Housing Associations and other relevant organisations.\n, • Contribute to welfare reform and income-related working groups and provide updates on emerging issues and their impact on income collection.\n, • Support the development of effective payment methods, including promoting Direct Debits and online transactions.\n, • Maintain accurate customer records and ensure all statutory and service reporting requirements are met.\n, • Proactively monitor performance against targets and escalate risks and issues appropriately.\n, • Respond to complaints, Members' enquiries and customer issues, taking ownership through to resolution.\n, • Contribute to resident engagement and consultation activities to improve service standards.\n, • Work flexibly across income maximisation projects and housing portfolios, responding to changing priorities and service requirements.\n, • Promote a commercial and holistic approach to income collection, ensuring rent and Council Tax accounts are kept in payment wherever possible.\n, • Support safeguarding, equality, data protection, information governance, health and safety and other relevant Council policies and procedures.\n\n Personal Requirements: \n\n • Relevant experience in income collection, rent arrears, housing management or income maximisation, ideally within a local authority or social housing environment.\n, • Good knowledge and understanding of Housing Benefit, Universal Credit, welfare benefits and welfare reform.\n, • Understanding of rent arrears procedures and pre-action protocols.\n, • Experience working with tenants/customers, including individuals with complex needs or vulnerabilities.\n, • Experience of working effectively within a multi-agency or multi-disciplinary environment.\n, • Strong negotiation, interviewing, influencing and debt-resolution skills.\n, • Ability to manage a varied caseload and multiple workstreams autonomously, prioritising effectively to meet deadlines and performance targets.\n, • Ability to interpret data, maintain accurate records and produce clear and accurate reports.\n, • Strong customer service skills with a commitment to first-time resolution, ownership and positive outcomes.\n, • Ability to build effective working relationships across multiple teams and with external agencies.\n, • Excellent communication skills, both written and verbal, with the ability to communicate with tenants, colleagues, senior officers and Members.\n, • Strong problem-solving and decision-making skills, with the ability to identify risks and achieve pragmatic solutions.\n, • Highly organised, self-motivated and able to work proactively with limited supervision.\n, • A flexible, positive and solution-focused approach to service delivery.\n, • Good IT skills, including Microsoft Office and relevant housing/customer management systems.\n, • Commitment to equality, diversity, safeguarding and delivering accessible services to residents.\n\n Working Hours: 36 hours per week, Monday to Friday. \n Pay: £28.19 per hour. \n Please note this role is within IR35

Job Title: Income and Administration Officer Contract Type: Permanent Salary: £29713.46 per annum Working Hours: 37.5 hours per week, full time Working Pattern: Monday to Friday Location: Camden, Arlington \n If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. \n Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. \n The difference you will make as an Income and Administration Officer \n Work collaboratively as part of a committed team to provide income management advice, guidance and support to customers and colleagues. The focus of this role is to support customers to sustain their tenancies, maximise the organisation’s rental income and deliver income administration across a defined number of properties. \n About you \n We are looking for someone with: \n • Experience of working with vulnerable and diverse customer groups and individuals with complex needs. \n • Experience of working in a customer-facing environment. \n • Excellent communication skills, with the ability to provide advice, support with the ability to empathise with customers who are facing a range of issues. \n • Be confident and consistent and have confidence to make decisions to deal with effective rent arrears management. \n • Competent level of literacy, numeracy, administrational and IT Systems skills (to be able to produce reports and other communications). \n Why Riverside? \n At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. \n We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. \n Working with us, you’ll enjoy: \n • Competitive pay & generous pension \n • 25 days holidays plus bank holidays \n • Investment in your learning, personal development and technology \n • A wide range of benefits \n Diversity and Inclusion at Riverside: \n We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. \n Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. \n Applications may close before the deadline, so please apply early to be considered. \n

Salary: £35,000 - £40,000 per annum, dependent on experience. \n Tenure: Full-time, permanent basis. \n Hours: 40 hours per week. \n Annual Leave: 25 days annual leave per year plus 8 days bank and public holidays. \n Location(s): Hybrid, attending our Bristol, Manchester, London or Keighley offices for at least 3 days per week. \n \n Who we are \n Dovetail & Slate is a specialist recruitment business focused on the education and public sectors, supporting organisations across the UK with their recruitment needs. \n We work with schools, colleges, universities, local authorities, housing associations and other public sector organisations to provide high-quality permanent, temporary and interim recruitment solutions. \n Our specialist teams understand the unique challenges of these sectors, allowing us to deliver tailored recruitment strategies and highly skilled candidates. \n With deep industry knowledge and a strong focus on long-term partnerships, we help our clients attract, appoint and retain the talent they need to succeed. \n \n Job Purpose \n The Bid Writer will support the growth and development of Dovetail & Slate's business by preparing compelling, high-quality proposals in response to client requests, including tender opportunities, and by providing first-class administration and coordination of the end-to-end bid process. The role is essential in winning new business for existing and prospective clients. You will play a vital part in shaping the content and quality of our bids, ensuring they reflect Dovetail & Slate's values, services and objectives. \n This role does not require extensive bid writing experience, although it would be advantageous. We'd also consider any applicants with a strong understanding of the recruitment industry, excellent writing skills, and the ability to communicate complex information clearly. \n Duties and Responsibilities \n Bid writing and content \n\n • Prepare well-structured, clear, and persuasive bids and proposals for new business opportunities.\n, • Collaborate with internal teams, including Sales, Delivery, and Operations, to gather information and create winning bid content.\n, • Ensure all bids meet the clients' requirements and demonstrate Dovetail & Slate's ability to meet their needs effectively.\n, • Proofread and edit content to ensure accuracy, quality, and a consistent tone of voice across all documents.\n, • Maintain a library of template responses, ensuring all content is up-to-date and tailored to Dovetail & Slate's offerings.\n, • Work with the marketing team to develop compelling visuals and supporting materials for proposals.\n, • Deploy your excellent written communication skills across other areas of Dovetail & Slate's consultancy work.\n\n Bids administration and coordination \n\n • Manage the end-to-end bid process, from initial qualification and information gathering through to final submission.\n, • Own project planning and timeline management for each bid: build bid plans, set milestones and internal deadlines, and coordinate contributors to keep every submission on track.\n, • Manage relevant inboxes: monitor, triage and respond to tender notifications, clarification questions and internal queries, ensuring nothing is missed.\n, • Coordinate and administer the full range of procurement and tender portals (e.g. Find a Tender, Contracts Finder and client e-procurement systems): manage registrations, monitor for new opportunities, download documentation, submit clarification questions and upload final responses ahead of deadlines.\n, • Maintain accurate records of bids, deadlines, outcomes and feedback; track and report on bid outcomes, helping the business to identify areas for improvement in the process.\n, • Support the Chief Strategy Officer in strategy development, ensuring bids align with company goals.\n\n Person Specification \n\n • Previous experience in a bid writing, proposal writing, or business writing role is highly desirable.\n, • AND/OR you have a solid understanding of the recruitment industry with excellent writing skills.\n, • Strong research, writing, and editing skills with attention to detail.\n, • Exceptional organisational and administrative skills, with proven ability to plan projects and manage multiple deadlines, inboxes and portals simultaneously.\n, • Ability to meet tight deadlines and work under pressure without compromising on quality.\n, • Team player with excellent communication skills and a collaborative approach.\n, • Self-motivated, proactive, and able to work independently.\n, • Knowledge of MS Office Suite (Word, Excel, PowerPoint); experience with bid management software and e-procurement portals is a plus.\n\n If you want to take the next step in your career in Bids and Tenders then hit apply or reach out to Andy Stone for more details. \n \n Because education matters. Dovetail and Slate Limited (11351060) acts as an Employment Agency.

Income Project Officer \n Local Authority | Wembley | Hybrid Working | Immediate Start | Ongoing Temporary Contract \n We are recruiting for an Income Project Officer to join a high-performing Housing Income team, supporting key income maximisation projects across a range of housing tenures and services. This is an excellent opportunity for someone with strong rent arrears, welfare benefits and income recovery experience who is passionate about helping residents sustain their tenancies while maximising income collection. \n Pay Rates \n\n • £21.41 per hour PAYE\n, • £28.19 per hour Umbrella\n\n The Role \n As an Income Project Officer, you will play a key role in maximising rental income through effective arrears management and income recovery activities across a variety of housing portfolios. \n Working closely with the Income Project Manager and Income Maximisation Service Manager, you will support targeted projects aimed at improving income collection in challenging areas, while providing residents with welfare advice and tailored support to sustain tenancies and reduce debt. \n Key Responsibilities \n\n • Maximise income collection through proactive rent collection and arrears management.\n, • Manage rent accounts across a range of housing tenures and portfolios.\n, • Deliver a legally compliant income recovery service.\n, • Support income maximisation projects and initiatives across Housing Management services.\n, • Provide advice and assistance on welfare benefits, including Universal Credit and Housing Benefit.\n, • Signpost and refer residents to debt counselling and specialist support services where appropriate.\n, • Work collaboratively with Housing Management, Housing Needs and Adult Social Care teams to deliver holistic customer outcomes.\n, • Negotiate sustainable repayment arrangements with residents.\n, • Monitor performance against income recovery targets and key performance indicators.\n, • Maintain accurate records, reports and case management systems.\n, • Deliver excellent customer service, taking ownership of enquiries and resolving issues efficiently.\n\n About You \n Knowledge & Qualifications \n\n • Strong knowledge of welfare benefits, including Universal Credit and Housing Benefit.\n, • Understanding of local authority housing services and income collection processes.\n, • Knowledge of rent arrears recovery procedures and pre-action protocols.\n, • Awareness of equality, diversity and inclusion issues affecting social housing residents.\n, • Good IT skills, including Microsoft Office and Teams.\n\n Experience \n\n • Experience working within housing income, rent recovery, welfare benefits, tenancy sustainment or a related field.\n, • Experience working collaboratively with internal and external partners in a multi-agency environment.\n, • Experience managing your own caseload and prioritising competing demands.\n, • Experience delivering customer-focused services and achieving performance targets.\n, • Experience supporting vulnerable customers and helping them access financial support.\n\n Skills & Abilities \n\n • Strong negotiation, communication and influencing skills.\n, • Ability to interpret and apply Housing Benefit regulations and arrears recovery processes.\n, • Excellent problem-solving and analytical skills.\n, • Ability to manage data, maintain accurate records and monitor performance outcomes.\n, • Strong customer interviewing skills, with the ability to achieve positive outcomes through active listening and engagement.\n, • Ability to work independently whilst contributing positively to a team environment.\n\n

We’re urgently looking for a Responsive Repairs Officer to join a well-established Housing Association based in South London. This is a great opportunity for someone with strong customer service and administrative experience within property or repairs teams. You’ll play a key role as the first point of contact for residents, ensuring repairs are raised, scheduled, and monitored efficiently while supporting the wider Property Services team.Responsive Repairs Officer required urgently for a South London based Housing Association. Key Skills required:Acting as the first point of contact for customersResponsible for providing strong administrative support and customer service within the Property Services teamRaising and scheduling work ordersMonitoring contractor performanceManaging CRM casesAssisting with invoice processing and data managementDetails:Initial contract until March 202723.00ph umbrellaHybrid working role – Minimum 4 days per week in the office. 35 hours per weekFor further information please contact Colby Robinson.

Tenancy Sustainment Officer | East London | £40,000 - £45,000 \n \n We’re working with a housing organisation based in East London to support the recruitment of a Tenancy Sustainment Officer. The successful candidate will provide practical advice, early intervention and coordinated support to residents who may be facing financial hardship, risks to their tenancy or other barriers to sustaining their home. \n \n Key responsibilities \n\n • Provide welfare benefits and tenancy sustainment support to residents, with a particular focus on Universal Credit\n, • Meet residents in their homes, at the office and via telephone to understand their circumstances and provide appropriate support\n, • Complete detailed income and expenditure assessments for existing and prospective tenants, identifying potential welfare benefits and additional sources of income\n, • Work collaboratively with residents to agree and implement tailored action plans, including support with Universal Credit housing costs and benefit appeals\n, • Regularly review support plans and work closely with internal teams and external support agencies to ensure residents receive appropriate support\n, • Manage a caseload effectively while meeting individual and team targets focused on tenancy sustainment and maximising income for residents\n\n \n About you \n\n • Experience providing welfare benefits advice, ideally with strong knowledge of Universal Credit\n, • Experience supporting people experiencing financial hardship or other challenges that may put their tenancy at risk\n, • Excellent communication and interpersonal skills, with the ability to engage effectively via email, telephone, written correspondence, messaging and face-to-face\n, • Experience working with diverse communities and supporting people with a range of circumstances\n, • Proven ability to work collaboratively with colleagues, external partners and support agencies\n, • Strong organisational skills, with the ability to manage a caseload and work towards targets\n\n \n What’s on offer \n\n • Salary: £40,000 - £45,000\n, • Full-time, permanent contract\n, • Location: East London\n, • Hybrid working (3 days per week in the office, 2 days working from home)\n, • 30 days annual leave + bank holidays\n, • Defined Contribution Pension Scheme with up to 10% employer contribution, with the option to increase\n\n \n This vacancy will be actively shortlisted, so early applications are encouraged to avoid missing out. \n

Ecclesiastical Property Associate | 3–6 PQE | London | Top 50 UK Law Firm \n \n This is a rare opportunity to join one of the UK's leading Ecclesiastical law teams within a highly regarded Top 50 law firm. Working alongside nationally recognised specialists, you'll advise the Church of England and its associated organisations on complex property matters while developing expertise in one of the legal profession's most unique and rewarding practice areas. \n \n If you're an ambitious Property Solicitor looking to move beyond traditional real estate work and build a long-term career within a specialist team, this role offers exceptional quality work, first-class mentoring and a clear pathway for progression. \n \n The Firm \n \n A Top 50-ranked law firm that has experienced significant growth over the last two years, with no signs of slowing down. The firm is consistently recognised across its core practice areas of Private Client, Real Estate, Corporate and Dispute Resolution. \n \n They're known for their collegiate culture, where people are encouraged to take ownership of their careers, develop their expertise and seize opportunities to progress. \n \n Regularly recognised as one of the UK's best law firms to work for, the firm combines ambition with a genuine commitment to wellbeing, diversity and career development, making it an outstanding place to build your long-term career. \n \n The Team \n \n The Ecclesiastical team is one of the largest and most respected specialist practices in the country, advising on the full spectrum of legal matters affecting the Church of England. \n \n Led by a highly regarded Partner who serves as a senior legal officer to multiple dioceses, the team combines deep ecclesiastical expertise with a broad commercial perspective. Having previously advised on complex corporate matters, including mergers and acquisitions, management buy-outs and corporate restructurings, the team leadership brings a unique depth of experience to this highly specialised area of practice. \n \n Working alongside experienced specialists, you'll gain exposure to a fascinating variety of property work that combines complex legal issues with real community impact. The team has an excellent reputation for developing lawyers into recognised experts, providing exceptional mentoring, technical training and ongoing support throughout your career. \n \n The Role \n \n This is an exciting opportunity for a Real Estate Solicitor with 3–6 years' PQE to transition into Ecclesiastical law, managing a varied caseload while working closely with senior members of the team on complex and often unique property matters. \n \n Your work will include advising on the sale of church land, clergy housing and church halls, title investigations and title reconstruction from historic documentation, registered and unregistered land matters, commercial leases, easements, boundary issues and statutory procedures affecting church property. \n \n As your experience develops, you'll enjoy increasing levels of responsibility and autonomy, building trusted client relationships, contributing to business development initiatives and establishing yourself as a recognised specialist within this niche area of practice. \n \n What makes this opportunity stand out: \n \n\n • Join one of the UK's leading Ecclesiastical property teams.\n, • Receive exceptional mentoring from nationally recognised specialists.\n, • Work on intellectually stimulating matters unavailable in most commercial property practices.\n, • Develop expertise within a highly respected and niche area of law.\n, • Benefit from genuine long-term career progression within a growing Top 50 UK law firm.\n, • Enjoy flexible hybrid working alongside an outstanding benefits package.\n\n \n Requirements \n \n\n • Qualified Solicitor with 3–6 years' PQE (England & Wales) gained within Commercial Property, Residential Property, Agricultural Property or a similar Real Estate practice.\n, • Strong experience advising on freehold and leasehold property matters, including registered and unregistered land.\n, • An interest in developing expertise within Ecclesiastical property law.\n, • Strong technical ability, attention to detail and excellent client care skills.\n, • Commercially minded, collaborative and motivated to build a long-term career within a specialist team.\n\n \n This is an exceptional opportunity to join one of the UK's foremost Ecclesiastical law teams, where you'll receive outstanding support, gain exposure to unique and complex work, and build a rewarding long-term career within a market-leading practice. \n \n Apply now for immediate consideration or contact JMC Legal Recruitment for a confidential conversation.

Ecclesiastical Property Senior Associate | 6+ PQE | London | Top 50 UK Law Firm \n \n This is a rare opportunity to join one of the UK's leading Ecclesiastical law teams within a highly regarded Top 50 law firm. Working alongside nationally recognised specialists, you'll advise the Church of England and its associated organisations on complex property matters while playing a key role in the continued growth and success of one of the country's foremost specialist practices. \n \n If you're an experienced Property Solicitor looking to move beyond traditional real estate work and establish yourself as a recognised specialist within a niche area of law, this role offers exceptional quality work, significant autonomy, leadership opportunities and a genuine pathway for long-term progression. \n \n The Firm \n \n A Top 50-ranked law firm that has experienced significant growth over the last two years, with no signs of slowing down. The firm is consistently recognised across its core practice areas of Private Client, Real Estate, Corporate and Dispute Resolution. \n They're known for their collegiate culture, where people are encouraged to take ownership of their careers, develop their expertise and seize opportunities to progress. \n \n Regularly recognised as one of the UK's best law firms to work for, the firm combines ambition with a genuine commitment to wellbeing, diversity and career development, making it an outstanding place to build your long-term career. \n \n The Team \n \n The Ecclesiastical team is one of the largest and most respected specialist practices in the country, advising on the full spectrum of legal matters affecting the Church of England. \n \n Led by a highly regarded Partner who serves as a senior legal officer to multiple dioceses, the team combines deep ecclesiastical expertise with a broad commercial perspective. Having previously advised on complex corporate matters, including mergers and acquisitions, management buy-outs and corporate restructurings, the team leadership brings a unique depth of experience to this highly specialised area of practice. \n \n Working alongside experienced specialists, you'll become an integral part of a collaborative team recognised for its technical excellence and longstanding client relationships. As a Senior Associate, you'll play an important role in mentoring junior lawyers, sharing technical expertise and supporting the continued development of the practice. \n \n The Role \n \n This is an exciting opportunity for a Senior Real Estate Solicitor with 6+ years' PQE to transition into Ecclesiastical law, managing a sophisticated caseload of ecclesiastical property matters while taking on increased responsibility for client relationships, mentoring and the continued growth of the team. \n \n Your work will include advising on the sale of church land, clergy housing and church halls, title investigations and title reconstruction from historic documentation, registered and unregistered land matters, commercial leases, easements, boundary issues and statutory procedures affecting church property. \n \n Beyond your own caseload, you'll work closely with Partners to strengthen existing client relationships, support business development initiatives and help supervise and mentor junior members of the team. This is an excellent opportunity for an experienced lawyer looking to broaden their leadership responsibilities while becoming a recognised specialist within a unique area of practice. \n \n What makes this opportunity stand out: \n \n\n • Join one of the UK's leading Ecclesiastical property teams.\n, • Handle complex and intellectually stimulating matters with a high degree of autonomy.\n, • Work alongside nationally recognised specialists while mentoring and developing junior lawyers.\n, • Build long-term relationships with an established and prestigious client base.\n, • Play an active role in business development and the continued growth of a market-leading practice.\n, • Benefit from genuine long-term career progression within a growing Top 50 UK law firm.\n, • Enjoy flexible hybrid working alongside an outstanding benefits package.\n\n \n Requirements: \n \n\n • Qualified Solicitor with 6+ years' PQE gained within Commercial Property, Residential Property, Agricultural Property or a similar Real Estate practice.\n, • Strong experience advising on freehold and leasehold property matters, including registered and unregistered land.\n, • Experience supervising, mentoring or developing junior lawyers would be advantageous.\n, • An interest in developing expertise within Ecclesiastical property law.\n, • Strong technical ability, attention to detail and excellent client relationship skills.\n, • Commercially minded, collaborative and motivated to contribute to the continued success and growth of a specialist team.\n\n \n This is an exceptional opportunity to join one of the UK's foremost Ecclesiastical law teams, where you'll combine complex, high-quality work with leadership opportunities, greater client responsibility and genuine long-term progression. If you're looking to become a recognised specialist while helping to shape the future of a growing practice, this role offers the ideal platform for the next stage of your career. \n \n Apply now for immediate consideration or contact Charlie Simpkin at JMC Legal Recruitment for a confidential conversation.

Procurement Manager \n \n\n • Hybrid Working - 1 day per week in London\n, • Permanent | Full Time\n, • £59,000 - £62,000 per annum\n\n \n Allen Lane are proud to be supporting a leading national charity in the search for a Procurement Manager to lead its procurement function and help deliver meaningful impact through smart, commercially focused procurement. \n \n This is a fantastic opportunity for an experienced procurement professional who sees procurement as an enabler rather than a barrier. You'll be trusted to balance governance, value for money and organisational objectives, helping colleagues make informed commercial decisions that support the charity's mission and long-term growth. \n \n Reporting into the senior leadership team and managing a Procurement Support Officer, you'll lead procurement activity across the organisation, working closely with stakeholders to deliver practical, proportionate procurement solutions. \n \n The Opportunity \n \n This is not a traditional compliance-led procurement role. \n \n The organisation is looking for someone who can build relationships, provide expert guidance and use sound commercial judgement to help stakeholders achieve their objectives. Success in this role will come from understanding business needs, finding pragmatic solutions and creating positive outcomes, rather than simply enforcing process. \n \n You'll have the opportunity to: \n \n\n • Lead end-to-end procurement activity across a diverse spend portfolio\n, • Partner with stakeholders across Finance, Technology, HR, Legal and operational teams\n, • Drive value for money while maintaining appropriate governance and risk management\n, • Lead supplier sourcing, tendering, negotiations and contract management activity\n, • Develop strong supplier relationships and oversee supplier performance\n, • Support procurement governance, policy development and continuous improvement\n, • Champion sustainable and ethical procurement practices\n, • Manage and develop a Procurement Support Officer\n, • Contribute to wider organisational initiatives and strategic objectives\n\n \n About You \n \n We're keen to speak with procurement professionals who combine strong commercial capability with excellent stakeholder engagement skills. \n \n You'll likely bring: \n \n\n • MCIPS, CIPS Level 5/6 or equivalent procurement experience\n, • Significant experience in procurement, sourcing and contract management\n, • Strong supplier negotiation and commercial management skills\n, • Experience developing procurement policies, controls and governance frameworks\n, • Excellent stakeholder management and relationship-building ability\n, • Sound commercial judgement and a pragmatic approach to procurement\n, • Experience balancing governance requirements with operational needs\n, • Previous leadership or line management experience\n\n \n Experience within the charity, housing, healthcare, education or wider not-for-profit sectors would be advantageous, although candidates from commercial organisations with strong stakeholder partnering experience are also encouraged to apply. \n \n What We're Looking For \n \n The ideal candidate will be: \n \n\n • A relationship builder who enjoys working across an organisation\n, • Commercially minded and solutions focused\n, • Comfortable challenging traditional approaches when a better outcome exists\n, • Pragmatic, approachable and collaborative\n, • Motivated by purpose and organisational impact\n, • Passionate about helping stakeholders succeed\n\n

Customer Liaison Officer \n Location: Harrow \n Contract: Full-Time | Permanent \n Hours: Monday to Thursday: 8:00am – 5:00pm | Friday: 8:00am – 4:30pm \n About Our Client \n Our client is a leading provider of residential retrofit, refurbishment, and decarbonisation solutions, delivering large-scale energy efficiency programmes across social housing, private residential, and mixed-tenure developments. \n With a strong portfolio of retrofit and sustainability projects, they are committed to improving the quality, comfort, and energy performance of homes while supporting communities through initiatives that reduce fuel poverty, lower carbon emissions, and contribute towards the UK's Net Zero targets. \n Due to continued growth, our client is seeking an experienced Tenant Liaison Officer to join their team in Buckinghamshire. \n Overview of the Role \n As a Tenant Liaison Officer, you will play a key role in managing the resident journey throughout planned refurbishment and retrofit projects. Acting as the main point of contact for residents, you will ensure clear communication, minimise disruption, and deliver an excellent customer experience before, during, and after works are completed. \n Working closely with site teams, clients, subcontractors, and local stakeholders, you will help ensure projects are delivered efficiently while maintaining high levels of resident satisfaction. \n Key Responsibilities \n\n • Provide consultation and support to residents before, during, and after works are completed.\n, • Build positive relationships with residents to ensure an excellent customer experience throughout the project lifecycle.\n, • Identify vulnerable residents and any additional support requirements, ensuring appropriate measures are implemented.\n, • Maintain resident information securely in accordance with GDPR and data protection requirements.\n, • Respond promptly and professionally to resident enquiries, concerns, and complaints.\n, • Manage the resident engagement process in line with client and project requirements.\n, • Develop strong working relationships with residents, clients, subcontractors, site teams, community representatives, and customer care teams.\n, • Organise and attend resident consultation events, information sessions, and one-to-one meetings.\n, • Carry out resident inductions, including explaining the programme of works, conducting property condition surveys, and recording photographic evidence where required.\n, • Complete resident profiling to support effective project planning and communication.\n, • Coordinate access arrangements and schedule appointments with residents.\n, • Prepare and distribute resident communication packs for new projects.\n, • Support social value initiatives by identifying and participating in community engagement activities and local events.\n\n \n Skills & Experience \n Essential \n\n • Minimum one year's experience in a customer-facing role within the construction, housing, property maintenance, refurbishment, or retrofit sector.\n, • Full UK Driving Licence.\n, • GCSEs (or equivalent) including English and Maths.\n, • Excellent organisational skills with the ability to manage a varied workload.\n, • Strong customer service and communication skills.\n, • Good understanding of construction site health and safety practices.\n, • Ability to build positive relationships with residents and stakeholders at all levels.\n\n \n Desirable \n\n • Experience working within social housing, planned maintenance, refurbishment, or energy efficiency programmes.\n, • Knowledge of retrofit or decarbonisation projects.\n, • Experience supporting community engagement or social value initiatives.\n\n \n What's on Offer \n\n • Competitive salary with car allowance.\n, • Enhanced pension contributions.\n, • Healthcare cash plan.\n, • Enhanced maternity benefits.\n, • Employee Assistance Programme.\n, • Ongoing training and continuous professional development opportunities.\n, • Excellent career progression within a growing organisation.\n\n \n Our client is an equal opportunities employer and welcomes applications from all suitably qualified candidates, regardless of age, disability, gender, race, religion or belief, sexual orientation, marital status, or any other protected characteristic.

We are currently looking for an experienced Housing Officer to provide a comprehensive housing management service to older and vulnerable residents living independently within designated housing schemes. The role will focus on tenancy management, tenancy sustainment, resident safety, voids and lettings, estate inspections and tenancy enforcement, ensuring residents are supported to maintain sustainable tenancies and that homes and communal areas are safe and well maintained. The Role ·Deliver a comprehensive tenancy management service in line with housing legislation, policies and consumer standards. ·Manage tenancy matters and take proportionate tenancy enforcement action where required. ·Support older and vulnerable residents to sustain their tenancies, working with Adult Social Care, NHS services and other agencies where appropriate. ·Carry out property, estate and communal area inspections, ensuring follow-up actions are completed within agreed timescales. ·Monitor the safety and condition of residents' homes and communal areas and escalate compliance issues where required. ·Inspect properties at pre-void stage and work with colleagues and contractors to minimise void turnaround times and rental loss. ·Manage lettings activity and conduct tenancy sign-ups. ·Monitor estate services contracts and address performance issues. ·Maintain a regular presence across allocated housing schemes and deal with housing management issues as they arise. ·Support resident engagement and involvement in housing service delivery. ·Monitor and report against housing management KPIs. Key Requirements ·Previous experience working as a Housing Officer or within a similar tenancy management role. ·Experience delivering housing management services within social housing. ·Experience managing tenancy enforcement and tenancy sustainment cases. ·Experience working with older and vulnerable residents living independently. ·Knowledge of housing legislation, tenancy management requirements and housing consumer standards. ·Experience carrying out property, estate and communal area inspections. ·Experience managing voids, lettings and tenancy sign-ups. ·Experience working with statutory and support services to help vulnerable residents sustain their tenancies. ·Experience monitoring housing management performance and KPIs. What You Need to Do Now If you are interested in this Housing Officer role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Housing Officers, Neighbourhood Officers, Tenancy Management Officers and Housing Management roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from housing management professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us

Senior Contact Centre officer Location: Southwest London Working Pattern: Hybrid Salary: 33,000 - 36,000 Contract: Permanent, Full-time About the Role Hyperion Partners are supporting a leading community housing provider with the recruitment of a Senior Contact Centre Officer to join their Property Services team. We are looking for an experienced, confident and customer-focused individual to take responsibility for the day-to-day operation of the Contact Centre, while also providing guidance and support to a team of three Contact Centre Officers. This is a hands-on, frontline role. You will continue to handle customer enquiries and support residents directly, while overseeing workloads, quality, performance and service standards across the team. The successful candidate will be proactive, organised and solution-focused, with strong experience in customer service and contact centre environments. They will be confident using their own initiative, supporting colleagues and taking ownership of complex customer issues. Key Responsibilities Take day-to-day responsibility for the Contact Centre service, overseeing workloads and ensuring calls, emails and customer enquiries are dealt with efficiently, professionally and within agreed timescales. Provide day-to-day guidance, support and direction to three Contact Centre Officers, helping colleagues manage their workloads, develop their customer service skills and maintain high service standards. Act as an escalation point for complex, sensitive or challenging customer enquiries, supporting colleagues to resolve issues while ensuring residents receive clear, professional and empathetic communication. Handle high volumes of calls and customer enquiries, ensuring repairs and property-related enquiries are accurately recorded, appropriately triaged and progressed. Monitor team performance against KPIs, SLAs, first-contact resolution and customer satisfaction targets, identifying areas for improvement and supporting the team to achieve required standards. Review customer interactions and provide constructive feedback, coaching and support where required, helping to maintain consistency and quality across the Contact Centre. Monitor shared inboxes and communication channels, ensuring enquiries are allocated appropriately and responded to within agreed timescales. Support the coordination and progression of repairs by working closely with residents, contractors, surveyors and the wider Property Services team, while identifying and escalating service failures or delays. Identify recurring issues, customer concerns and opportunities for service improvement, providing feedback to management and contributing to improvements in the resident experience. Support vulnerable residents and ensure safeguarding, welfare and emergency concerns are identified and escalated appropriately, while maintaining confidentiality and professionalism. Provide support and administrative cover for Damp & Mould cases, ensuring reports are accurately recorded and referred to the appropriate team, and assist with complaints, service improvements and performance reporting. Build strong working relationships with residents, colleagues, contractors and internal teams, providing additional support to the wider Property Services function when required. About You We are looking for an experienced customer service or contact centre professional who is ready to take the next step in their career and provide day-to-day leadership to a small team. You will ideally have: Strong experience in a contact centre or high-volume customer service environment, with excellent telephone and communication skills. Experience within social housing, housing repairs, property services or a similar environment is highly desirable, with a good understanding of the customer journey. Previous experience supervising, mentoring or supporting customer service colleagues, with the confidence to provide guidance, feedback and day-to-day direction. Experience working to KPIs, SLAs and customer satisfaction targets, with the ability to monitor performance and identify opportunities for improvement. Experience handling complex, challenging or escalated customer enquiries, with a calm, professional and empathetic approach. Strong organisational and time-management skills, with the ability to prioritise workloads, manage competing demands and support others in a busy environment. Strong IT and CRM/customer management system experience, with excellent attention to detail and accurate record keeping. The confidence to make decisions, use initiative and take ownership of customer issues, together with a proactive approach to problem-solving and service improvement. * The ability to build strong working relationships with residents, colleagues, contractors and internal teams while maintaining a consistently high standard of customer service. Why Join? This is an excellent opportunity for an experienced Contact Centre Officer or Senior Customer Service professional to take on a hands-on senior position within a leading community housing provider. You will have responsibility for supporting a small team while remaining actively involved in frontline customer service. This is a key role in ensuring residents receive a consistent, responsive and high-quality service. If you are an experienced customer service professional who enjoys supporting others, solving problems and taking ownership, we would love to hear from you. Apply now to find out more about this Senior Contact Centre Officer opportunity

Housing Finance Officer (Temporary Contract) 📍 London Bridge 💷 £17.00 - £19.00 per hour 🕘 9:00am - 5:00pm, Monday to Friday (4 days in the office, 1 day working from home) ⏳ 3-Month Temporary Assignment 🏢 Finance Department 📅 Immediate Start About the Role We are recruiting for an experienced Housing Finance Officer to join a well-established housing organisation based near London Bridge. Working within the Finance team, you will be responsible for supporting the management of rental income, tenant charges, service charges and financial reporting, ensuring accurate records are maintained and income is processed correctly. Key Responsibilities Process rent payments, tenant charges and rent adjustments Reconcile rental income and maintain accurate financial records Monitor arrears and produce reports on outstanding balances Support tenants with rent account and payment queries Assist with monthly reporting, audits and income analysis Support the calculation and administration of service charges Allocate communal costs and assist with year-end service charge statements Work closely with Housing Officers, Finance colleagues and external agencies About You To be successful in this role, you will have: Experience within housing finance, rent accounting, income management or a similar finance environment Experience carrying out reconciliations and processing financial transactions Exposure to service charge administration Experience supporting financial reporting and audits Strong Excel, analytical and organisational skills Excellent communication skills and a customer-focused approach Interview Timeline This Friday or early next week for a 15 min call over Teams Second stage interview in person, plus excel test to completeOffice Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

This Leasehold Development Officer role in London is all about keeping things running smoothly in the property department of a Housing Assoication. You'll handle leasehold matters, ensuring everything is managed efficiently and in line with the organisation's goals. Client Details A G15 Housing organisation based in London that operates within the property sector. Description Manage and oversee leasehold development Section 20 consultations projects from start to finish. Ensure compliance with relevant property and leasehold regulations. Act as a point of contact for leaseholders, addressing queries and concerns. Prepare reports and documentation related to leasehold developments. Collaborate with internal teams to deliver projects on time and within budget. Monitor financial aspects of leasehold projects to ensure cost-effectiveness. Provide expert advice on leasehold matters to stakeholders. Support the team by deputising for the manager when required.Profile A successful Leasehold Development Officer should have: Strong knowledge of leasehold and property regulations. Experience managing major works processes during projects. Excellent communication and stakeholder management skills. Proficiency in preparing reports and documentation. The ability to work collaboratively with a team. Attention to detail and a proactive approach to problem-solving.Job Offer Salary up to £42,000 dependent on the level of experience. Discounted parking provision. Two days in the office per week. Potential to move from a fixed-term to a full-time contract. Opportunity to deputise and take on additional responsibilities.If you're interested in this role, apply now

Housing Allocations & Homelessness Officer Location: Ilford, East London Pay Rate: £25.71 per hour Umbrella Contract Type: Temporary / Contract Working Pattern: Full-time We are seeking an experienced Housing Allocations & Homelessness Officer to join a busy local authority housing service in Ilford. The successful candidate will assess housing register applications, determine priority and eligibility, allocate social housing and provide comprehensive housing advice to vulnerable households. You will also support homelessness prevention, temporary accommodation placements and the discharge of homelessness duties. Key Responsibilities Assess housing register applications, reviews and changes in circumstances. Determine eligibility, effective dates, priority and medical needs. Allocate properties through choice-based lettings and direct matching. Manage temporary accommodation, prevention and PRSO placements. Provide housing options and homelessness prevention advice. Work with vulnerable households and partner agencies to achieve sustainable housing solutions. Complete verification checks, interviews and home visits where required. Maintain accurate case records and ensure compliance with legislation and council policies. Work with Registered Providers, health services, social care and other agencies. Monitor performance and ensure key housing and homelessness targets are achieved. About You You will have experience in housing allocations, homelessness, housing options or local authority housing, with strong knowledge of Part VI of the Housing Act 1996 and the Homelessness Reduction Act 2017. Excellent communication, case management and decision-making skills are essential, along with experience supporting vulnerable customers and managing complex housing cases. £25.71 per hour Umbrella | Ilford | Full-time | Temporary Contract NB You must have a UK Passport or a Full Right to Work in the UK (Mandatory) Apply now with your CV for immediate consideration. For more information, contact Natasha Haddon

Repairs Officer - Initial contract until March 2027 This role is ideal for someone with strong administrative skills, a customer focused mindset, and the ability to thrive in a fast paced environment. Key Responsibilities: Act as the first point of contact for residents and contractors, ensuring timely and professional communication. Schedule and monitor repair works, liaising with contractors to meet service level agreements. Provide comprehensive administrative support including data entry, document management, and invoice processing. Maintain property databases and assist with survey scheduling and resident satisfaction surveys. Collaborate with internal teams and external partners to deliver a joined-up service. What We’re Looking For: Previous housing / property services experience. Excellent organisation and communication skills. Strong IT proficiency, particularly in Microsoft Office. * Ability to manage competing priorities and work independently or as part of a team. If you’re ready to make a meaningful impact in a resident focused role, we’d love to hear from you. Apply today to be considered for a face to face interview week commencing 7th September

Tenancy Relations Officer | Hybrid (2-3 Days per Week, remainder remote) | £22.41 PAYE | £29.72 Umbrella (£31.15 Umbrella from Week 13) | 3-Month Temp Contract | Monday to Friday | 36 Hours per Week Adecco are currently recruiting for a Tenancy Relations Officer on behalf of a public sector housing service in South London. This is an excellent opportunity for an experienced housing professional with a strong understanding of landlord and tenant legislation, homelessness prevention, and enforcement within the private rented sector. The successful candidate will play a key role in protecting tenants from unlawful eviction and harassment while supporting residents to sustain their housing. Key Responsibilities Investigate complaints of illegal eviction, harassment, unlawful landlord practices, and tenancy-related disputes. Provide advice and guidance to tenants, landlords, agents, and partner organisations. Manage a varied caseload, carrying out investigations and gathering evidence where necessary. Conduct home visits and attend court proceedings as a witness when required. Work closely with internal teams and external agencies including landlords, solicitors, police, and housing partners. Support homelessness prevention by helping residents remain in or regain access to accommodation. Produce reports, correspondence, case records, and legal documentation to a high standard. Ensure compliance with relevant housing legislation and best practice. Essential Requirements Strong knowledge of housing legislation, including landlord and tenant law, homelessness legislation, and the Protection from Eviction Act. Experience investigating tenancy-related complaints and managing complex casework. Excellent communication, negotiation, and customer service skills. Ability to gather and assess evidence and make sound decisions. Experience working with vulnerable residents and managing sensitive situations. Strong organisational skills with the ability to manage a demanding workload independently. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

PRSO (Private Rent Sector Offer) Officer Location: Wembley, HA9 0FJ Rate of pay: £23.81 PAYE / £31.35 Umbrella Temporary until December 2026 Hybrid Working 3 Positions AvailableThe Role We are looking for experienced PRSO Officers (Private Rent Sector Offer) to support households owed a full housing duty by securing suitable private rented accommodation and managing cases through to successful housing outcomes. Key Responsibilities Assess housing needs and suitability of accommodation. Make Private Rented Sector Offers (PRSOs) in line with housing legislation. Complete affordability and income assessments. Manage a caseload of homelessness applications. Prepare decision letters and statutory notifications. Work closely with landlords, agents and partner organisations. Conduct property and customer visits when required. Maintain accurate records and case notes. Support vulnerable customers and manage complex cases.About You Experience working in homelessness, housing options or a similar housing service. Strong knowledge of homelessness legislation and PRSO processes. Experience supporting vulnerable customers. Excellent communication and case management skills. Able to manage a busy workload and meet deadlines. Confident working with internal teams and external partners.To apply for the PRSO (Private Rent Sector Offer) Officer position, please submit your CV for consideration

Housing Environmental Health Officer Croydon | £50 per hour Umbrella | London Local Authority A London Local Authority is seeking an experienced Housing Environmental Health Officer to join its Private Sector Housing team. The role will focus on improving housing standards, protecting residents and taking enforcement action where landlords and agents fail to comply with legislation. You will investigate complaints, undertake proactive inspections, support property licensing schemes and supervise up to six staff. Key Responsibilities Inspect private sector properties and identify hazards using HHSRS. Take statutory enforcement action, including prosecutions where required. Investigate housing complaints and complex cases. Advise landlords, tenants, agents and other stakeholders. Deal with property licensing, drainage, public health, pest control and fire safety issues. Prepare schedules of works, costings and plans. Lead and support proactive housing enforcement projects. Supervise up to six staff. About You Fully qualified Environmental Health Officer. Extensive experience in private sector housing enforcement. Strong knowledge of housing legislation, HHSRS and property licensing. Experience dealing with housing hazards, drainage, public health and pest control. Excellent communication and report-writing skills. Previous supervisory experience desirable

Adecco are recruiting on behalf of a Local Authority for a Contracts Management Officer. Location: Croydon Hours: Full Time, 36 hours per week Pay Rate: £21.41 per hour PAYE or £28.40 per hour Umbrella Contract: Temporary OngoingAre you an experienced housing, property compliance, or contracts professional looking for your next opportunity within local government? We are seeking a Contracts Management Officer to support the delivery and monitoring of temporary accommodation contracts, ensuring accommodation providers meet contractual obligations, property standards, and health and safety requirements. This is an excellent opportunity to play a vital role in supporting vulnerable residents by ensuring temporary accommodation remains safe, compliant, and fit for purpose. Key Responsibilities Manage and monitor contracts with temporary accommodation providers to ensure compliance with agreed standards and contractual requirements. Review and approve key compliance documentation, including: Gas Safety Certificates Electrical Safety Certificates Fire Risk Assessments Energy Performance Certificates Other statutory health and safety documentation Conduct inspections of temporary accommodation properties, identifying defects, disrepair issues, and compliance concerns. Investigate complaints relating to property standards, repairs, and health and safety matters, ensuring providers take appropriate corrective action. Work closely with accommodation providers, landlords, managing agents, and internal teams to resolve property and contractual issues. Monitor provider performance and recommend appropriate actions where contractual obligations are not being met. Maintain accurate records and data across housing management systems and compliance databases. Produce reports, performance information, responses to enquiries, and support service improvement initiatives. About You We are looking for candidates with: Experience working in housing, property compliance, contract management, temporary accommodation, homelessness, or a related field. Knowledge of housing legislation, landlord and tenant responsibilities, and property compliance requirements. Experience carrying out property inspections and assessing accommodation standards. Strong understanding of health and safety compliance, including gas, electrical, fire safety and related property regulations. Excellent communication and stakeholder management skills. Strong organisational skills with the ability to manage a varied workload and competing priorities. Experience producing reports and maintaining accurate records using IT systems and databases. Apply Now If you have experience in housing compliance, property inspections, contract management, homelessness services, or temporary accommodation management, we'd love to hear from you. Apply today with your updated CV to be considered for this exciting opportunity. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Location: Croydon Rate: £20 - £25 Per hour Contract: 6 Months Hyperion Partners Recruitment is delighted to be supporting a leading organisation in the housing and property services sector with the appointment of a Repairs Officer on a 6-month temporary contract. This is an excellent opportunity for an organised and customer-focused professional to join a busy Property Services team, providing high-quality administrative support and coordinating repairs and maintenance services across a housing portfolio. The Role As a Repairs Officer, you will play a key role in ensuring repairs are scheduled and managed efficiently, while providing an excellent service to residents, contractors and internal stakeholders. You will act as an important first point of contact for repairs-related enquiries and work closely with contractors and colleagues to ensure works are progressed within agreed timescales and service standards. Key Responsibilities Provide high-quality administrative and customer service support within the Property Services team. Raise works orders for repairs and pest control. Schedule repair works according to priority and workstream. Liaise with contractors daily regarding work in progress and outstanding works. Monitor jeopardy reports and help ensure repairs are completed within agreed service levels. Manage work in progress to improve customer satisfaction and achieve a first-time-right approach. Monitor and respond to CRM cases and calls within agreed timescales. Act as a first point of contact for residents, contractors and external organisations. Maintain accurate records, data and electronic filing systems. Assist with contractor invoice processing. Support the maintenance and updating of stock condition databases. Arrange surveyor inspections and carry out resident satisfaction surveys. Assist with correspondence, telephone enquiries and general administration. Provide administrative or reception cover when required. Work collaboratively with internal teams and external stakeholders to deliver an effective, joined-up service. Support the management and resolution of complaints in a professional and collaborative manner. Carry out other reasonable duties in support of the Property Services function. About You We are looking for someone who is highly organised, customer-focused and able to manage competing priorities in a busy environment. You will ideally have: Strong organisational skills and the ability to manage your own workload. Excellent written and verbal communication skills. Good literacy, numeracy and IT skills. The ability to work effectively under pressure and adapt to changing priorities. A proactive approach, with the confidence to work independently as well as within a team. Strong attention to detail and accurate administrative skills. A professional, friendly and collaborative approach. A commitment to equality, diversity and inclusion. Good IT knowledge and confidence using systems for data entry and record management. Desirable Experience Previous experience working within a housing, property services or repairs environment. Experience providing high-quality administrative support to a team. * Knowledge or experience of property services-related procedures. Apply Now If you're an organised and customer-focused Repairs Officer looking for your next opportunity, this 6-month temporary contract could be an excellent opportunity to develop your experience within a busy property services environment. Apply today to find out more about this opportunity and take the next step in your career with Hyperion Partners Recruitment

As a Resident Engagement and Service Improvement Officer in London, you'll work within the sector to strengthen relationships with residents and enhance the quality of services provided. Your role will involve collaborating with various teams and residents to ensure their voices are heard and improvements are effectively implemented. Client Details This organisation operates within the Social Housing sector, based in central London. Description Engage with residents to understand their needs and priorities. Develop and implement strategies to improve service delivery. Facilitate resident meetings and consultations to gather feedback. Collaborate with internal teams to address resident concerns effectively. Monitor and report on the progress of service improvement initiatives. Maintain accurate records of resident interactions and feedback. Support community events and activities to foster stronger relationships. Ensure compliance with relevant regulations and policies.Profile A successful Resident Engagement and Service Improvement Officer should have: A solid understanding of the property industry and resident engagement practices. Strong communication and interpersonal skills. Experience in managing and resolving customer or resident concerns. Ability to develop and implement service improvement plans. Proficiency in record-keeping and reporting. A proactive and organised approach to tasks. Knowledge of relevant regulations within the property sector.Job Offer Salary of £45,000 - £50,000, dependent on the level of experience. 27 days holiday plus bank holidays, with additional days for long service. 2 Giveback Days annually to volunteer in the local community. Access to the Local Government Pension Scheme. Opportunities for learning and development. A supportive and inclusive working environment.If you're interested in this role, apply now

Resident Liaison Officer (RLO) - Planned Works Location: Westminster Rate: Up to £22 per hour Contract: Temporary to Permanent Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors. We are currently working with a leading contractor who is looking to recruit an experienced Resident Liaison Officer to join their team on a planned works programme in Westminster. This is a fantastic opportunity for an experienced RLO looking for a temp-to-perm position, working closely with residents, site teams and the client to ensure planned works are communicated effectively and delivered with minimal disruption. Key Responsibilities Act as the main point of contact for residents throughout the planned works programme. Carry out resident visits, pre-start meetings and regular communication throughout the works. Explain the scope and programme of works clearly to residents. Arrange access and appointments with residents and ensure works can progress efficiently. Identify and support vulnerable residents, putting appropriate measures in place where required. Manage resident queries, concerns and complaints, ensuring issues are resolved promptly. Liaise closely with site managers, supervisors, contractors and client representatives. Maintain accurate records of resident communications, visits, appointments and feedback. Attend site and client meetings, providing updates on resident issues and satisfaction. Help minimise disruption to residents and maintain strong relationships throughout the programme. Promote excellent customer service and resident engagement. Skills & Experience Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or similar. Experience working on planned works or refurbishment projects, ideally within social housing. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage multiple priorities. Confident dealing with residents, contractors and client representatives. Good IT and administrative skills. Full UK driving licence preferred. A proactive, professional and customer-focused approach. If you are an experienced RLO looking for a new opportunity in Westminster, please apply today or contact Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ

Bennett & Game are representing one of the UK's fastest-growing façade remediation and building safety Main Contractors who are seeking a Resident Liaison Officer (RLO) to join their expanding Southern division. With almost 30 years of specialist expertise, the business has built an outstanding reputation delivering complex façade remediation, cladding replacement, fire safety and external refurbishment projects across the UK. Having already secured approximately three years of confirmed work, turnover has increased from £32m to around £45m this year, with ambitions to exceed £55m next year. Their Southern region has grown rapidly over the past 12 months and continues to expand as they secure major remediation schemes across London and the M25, alongside an increasing portfolio of photovoltaic (PV) installations as part of wider building safety and sustainability programmes. This is an opportunity to join a contractor at exactly the right time. The business is experiencing sustained growth, with clients regularly approaching them directly thanks to their reputation for delivering technically challenging projects and developing long-term relationships. The culture is modern, relaxed and collaborative, with approachable leadership, minimal bureaucracy and genuine opportunities for career progression as the company continues its ambitious expansion. Resident Liaison Officers are viewed as an integral part of every project, making this a highly valued position within the business. Salary & Benefits Salary of £30,000 - £35,000 depending on experience Pension scheme Life assurance (2x annual salary) 24/25 days holiday plus bank holidays, with additional company-contributed Christmas shutdown days where applicable Modern, supportive working environment with high-spec IT equipment, complimentary refreshments and genuine long-term career progression Resident Liaison Officer Position Overview Act as the primary point of contact between residents and site teams throughout façade remediation and building safety projects Build positive relationships with residents, ensuring an exceptional customer experience throughout the programme of works Communicate project programmes, access requirements, planned works and any changes clearly and professionally Resolve resident queries, concerns and complaints efficiently while maintaining strong client and stakeholder relationships Carry out resident visits, organise appointments and maintain accurate records of all communications and engagement activities Work closely with Site Managers and Project Managers to minimise disruption and support the successful delivery of occupied residential projects Resident Liaison Officer Position Requirements Previous experience as a Resident Liaison Officer (RLO) or Tenant Liaison Officer (TLO) is essential Experience working on occupied residential refurbishment, cladding, façade remediation, planned maintenance or social housing projects Excellent communication and relationship-building skills with a professional and customer-focused approach Full UK Driving Licence and willingness to travel to projects across London and the M25 corridor Strong organisational skills with the ability to manage multiple priorities and maintain accurate records * Looking to join a growing contractor offering long-term career development, stability and exposure to high-profile building safety projects Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for

Senior Extra Care Officer Location: Bristol Court, United Drive, Feltham, TW14 9AG - Fully Office Based Contract: Fixed-term Secondment Cover - 6 months (possible extension) Hourly Rate: £21.41 PAYE / £28.48 Umbrella Hours: Mon-Fri, 36 hours Service: Specialist Housing (Extra Care) Start date: ASAP Are you passionate about supporting vulnerable residents to live independently while delivering excellent housing management services? We are seeking a proactive and customer-focused Senior Extra Care Officer to join our team at Bristol Court, a thriving Extra Care Housing scheme in Feltham. This is a full-time, site-based position providing cover for a secondment. Please note that remote working is not available, and the successful candidate will be required to work on-site five days per week. About the Service Bristol Court is a specialist Extra Care Housing scheme consisting of 94 self-contained flats supporting residents aged 18 and over, including: Older people People living with dementia Individuals with learning disabilities Individuals with mental health needs Our aim is to help residents maintain their independence while ensuring they feel safe, supported, and connected within their community. About the Role As Senior Extra Care Officer, you will play a key role in delivering high-quality housing management and tenancy support services. Working closely with the Housing Management team, you will support residents throughout their tenancy journey while helping maintain a safe, welcoming, and well-managed housing environment. You will be responsible for: Managing tenancy sign-ups and supporting new residents to settle into their homes Handling tenancy-related enquiries and providing housing advice Supporting rent account monitoring and tenancy sustainment activities Assisting residents with housing, welfare, and benefits-related issues Managing and resolving low-level anti-social behaviour cases Supporting tenants to report repairs and resolve day-to-day housing matters Promoting tenant responsibilities and compliance with tenancy agreements Maintaining accurate tenancy records and related documentation Working collaboratively with care providers, partners, and internal teams Responding to emergencies and supporting health and safety compliance across the scheme Supporting the line management of Concierge Officers and ensuring service standards are maintained About You We are looking for an experienced housing professional with a strong understanding of tenancy management and a passion for improving outcomes for vulnerable residents. You will have: Experience working within housing management, supported housing, or Extra Care Housing environments Knowledge of housing legislation, tenancy management, and safeguarding principles Excellent communication and interpersonal skills The ability to build positive relationships with residents, colleagues, and partner agencies Strong IT skills and confidence using digital systems Experience managing challenging situations and resolving problems effectively A proactive, organised, and customer-focused approach The ability to work independently while contributing positively as part of a team Previous experience within an Extra Care Housing setting is highly desirable. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Housing Officer London Local Authority | Hybrid Working | Immediate Start Adecco is proud to be recruiting for an experienced Housing Officer on behalf of a large London local authority. Please note: Previous Housing Management experience within a local authority, housing association, ALMO, or social housing provider is essential. Applications without direct Housing Management experience cannot be considered. This is an excellent opportunity to join a busy and supportive housing team, delivering frontline housing services and making a real difference to residents and communities. Role Details Full Time, 36 hours per week, Monday to Friday Temporary assignment for an initial 3 months with likely extension £22.41 per hour PAYE (or Umbrella equivalent) Hybrid working, typically 2 to 3 days on patch and in the office, with the remainder working from home Immediate start available IT equipment provided Mileage and travel expenses reimbursed for visits Parking permit provided for estate inspections and resident visits Housing patch of approximately 700 properties About the Role As a Housing Officer, you will be responsible for delivering a high-quality, resident-focused housing management service across a designated patch. Acting as the visible and accountable face of Housing Services, you will work closely with tenants, leaseholders and partner agencies to ensure residents receive an excellent service and live in safe, well-managed neighbourhoods. The role combines tenancy management, estate management, anti-social behaviour casework, resident engagement and partnership working, with a strong focus on improving resident satisfaction and community outcomes. Key Responsibilities Manage a designated patch of tenancies and leasehold properties. Deliver effective tenancy and neighbourhood management services. Investigate and manage anti-social behaviour cases, working with residents and partner agencies to achieve positive outcomes. Conduct tenancy audits, estate inspections, property visits and pre-termination inspections. Support vulnerable residents and work with partner organisations to help sustain tenancies. Monitor estate standards and identify opportunities for environmental and community improvements. Ensure compliance with tenancy and lease conditions, taking enforcement action where required. Prepare legal documentation and casework for tenancy enforcement and court proceedings. Work collaboratively with internal teams, contractors, police, health services and support agencies. Respond to enquiries from residents, councillors, MPs, resident associations, solicitors and other stakeholders. Monitor communal repairs, health and safety concerns and estate-related issues, ensuring prompt resolution and escalation where necessary. Contribute to service improvement initiatives and projects that enhance resident satisfaction and neighbourhood standards. Essential Experience Proven Housing Management experience within a local authority, housing association, ALMO, or social housing provider. Experience managing a housing patch and delivering tenancy management services. Experience investigating and resolving anti-social behaviour cases. Experience undertaking tenancy audits, home visits, estate inspections and tenancy-related checks. Experience managing tenancy breaches and tenancy enforcement action. Experience working with residents, stakeholders and partner agencies to resolve complex housing issues. Strong working knowledge of housing management systems and Microsoft Office applications. Essential Knowledge and Skills Strong knowledge of housing legislation and anti-social behaviour legislation. Understanding of tenancy and leasehold management practices. Experience preparing legal casework and supporting enforcement action. Excellent communication and customer service skills. Strong organisational skills with the ability to manage a varied caseload effectively. Ability to analyse information, make sound decisions and resolve complex issues. Confidence building positive relationships with residents, colleagues and external partners. Commitment to delivering high-quality services and improving outcomes for residents. Why Apply? Work for a respected London local authority. Flexible hybrid working arrangement. Opportunity to make a genuine impact within local communities. Supportive team environment. Immediate start available. Strong likelihood of contract extension. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Family Liaison, Attendance & Safeguarding Officer (Maternity Cover) An exciting opportunity has arisen to join a newly established independent special school in West London supporting children aged 5-11 with autism and severe learning difficulties. The school provides a nurturing, highly individualised environment where every pupil is supported to feel safe, happy and able to learn. With exceptional staff-to-pupil ratios and a dedicated multidisciplinary team, this is an opportunity to join a growing school and play a key role in shaping its safeguarding, attendance and family support systems. The Role You will act as a key link between the school, families and external agencies, combining strategic safeguarding leadership with attendance monitoring and family engagement. Key Responsibilities Safeguarding Leadership Act as the school's Designated Safeguarding Lead, taking overall responsibility for child protection and safeguarding. Develop, implement and review safeguarding policies in line with Keeping Children Safe in Education and Working Together to Safeguard Children. Triage safeguarding concerns, manage complex cases and make referrals to Children's Services, police and other statutory agencies where appropriate. Liaise with the LADO regarding allegations against staff or volunteers.Multi-Agency Working Represent the school at Child Protection Conferences, Child in Need meetings, Core Groups, Strategy Meetings and Early Help/TAF processes. Build strong relationships with Children's Services, Early Help, Police, Health, Educational Welfare and other safeguarding partners. Coordinate multi-agency plans and advocate for children and families.Attendance & Family Support Work collaboratively with parents to understand and overcome barriers to attendance, including anxiety, sensory needs, medical needs, transitions and family circumstances. Develop individualised attendance plans and coordinate practical support such as transport, routines and phased returns. Signpost and connect families with relevant services, including health, housing, benefits, respite and autism support. Person Specification Level 3 qualification in a relevant field such as education, childcare, social care, family support or safeguarding. DSL training, or willingness to complete immediately upon appointment. Substantial safeguarding experience, including managing child protection cases and making statutory referrals. Experience of multi-agency safeguarding work and attending Child Protection/Child in Need meetings. Strong knowledge of current safeguarding legislation, including KCSIE and Working Together. Understanding of autism, severe learning difficulties and SEND/EHCP processes. Salary will be determined by the successful candidate's qualifications and relevant experience, and will be in accordance with the client's pay policy

As a Rent and Service Charge Officer in the property sector, you'll play a key role in managing rent and service charge accounts, ensuring accuracy and efficiency. Based in London, this temporary role helps the organisation stay on top of its finances while supporting its property operations. Client Details A Social Housing organisation based in London. Description Maintain accurate rent and service charge records. Prepare and issue service charge budgets and statements. Assist with rent reviews and adjustments as required. Investigate and resolve tenant queries regarding charges. Monitor arrears and support the collection process. Ensure compliance with relevant legislation and policies. Collaborate with other teams to provide financial data. Contribute to process improvements in rent and service charge management.Profile A successful Rent and Service Charge Officer should have: Experience in property rent and service charge management. Strong numerical and analytical skills. Proficiency in relevant financial software and systems. A good understanding of property-related legislation. Excellent communication and problem-solving abilities. Attention to detail and organisational skills.Job Offer Hourly rate of £23.00 to £28.00, dependent on the level of experience. 27 days holiday plus bank holidays (rising with service). 2 Giveback Days per year to volunteer in the local community. Local Government Pension Scheme. Supportive and inclusive working culture.If you're interested in this role, apply now

As a Community Visiting Officer in the Property Sector, you'll play a key role in visiting tenants and ensuring their housing needs are met. Based in London, this temporary role involves a mix of office work, home working, and field visits to help the business deliver excellent service to its residents. Client Details An organisation based in London, operating within the property sector. Description Visit tenants to assess and address their housing-related needs. Provide advice and support to ensure tenants are accessing available services. Maintain accurate records of visits and outcomes. Collaborate with colleagues to resolve tenant issues efficiently. Ensure compliance with property-related policies and procedures. Respond to tenant queries and concerns in a timely manner. Support the organisation in improving tenant satisfaction.Profile A successful Community Visiting Officer should have: Experience within the property industry or a similar role. Strong communication and interpersonal skills. Ability to work independently and manage your time effectively. Attention to detail and good record-keeping skills. Basic DBS Knowledge of housing policies and tenant support services.Job Offer Hourly pay of £21 to £25, dependent on the level of experience. Flexibility with 3 days in the office and 2 days working from home. Temporary position offering variety and field-based work.If you're interested in this role, apply now

Contact Centre Officer Location: South London Working Pattern: Hybrid Salary: 30,000 - 33,000 Contract: Permanent About the Role Hyperion Partners are supporting a leading community housing provider with the recruitment of a Contact Centre Officer to join their Property Services team. We are looking for a confident, customer-focused individual with strong telephone and customer service experience who can thrive in a fast-paced, frontline environment. You will act as a first point of contact for residents, handling a high volume of enquiries, triaging repairs, accurately logging information and ensuring residents receive a professional, responsive and reliable service. The successful candidate will be proactive, organised and solution-focused, with the ability to remain calm when dealing with challenging situations and take ownership of enquiries through to resolution. Key Responsibilities Act as the first point of contact for residents across telephone, email and other communication channels. Handle high volumes of customer enquiries while maintaining a professional and empathetic approach. Accurately record customer contacts, enquiries and repairs on the relevant systems. Triage repairs and ensure enquiries are directed to the appropriate service area. Provide residents with clear advice regarding repairs, responsibilities, timescales and next steps. Resolve enquiries at first point of contact wherever possible. Coordinate appointments between residents, contractors and surveyors. Monitor outstanding repairs and follow up with contractors where required. Keep residents informed of repair progress, delays, appointment changes and expected completion dates. Manage shared inboxes and ensure enquiries are responded to within agreed timescales. Identify and escalate complex cases, complaints, safeguarding concerns and service failures appropriately. Provide support to vulnerable residents and ensure welfare or emergency concerns are escalated promptly. Support the wider Property Services team with administration and customer enquiries. Provide administrative support for Damp & Mould cases, including logging reports and ensuring they are referred to the appropriate team. Maintain accurate records and contribute to performance monitoring and service improvement. About You We are looking for someone who is genuinely passionate about customer service and can demonstrate experience working in a busy, customer-facing environment. You will ideally have: Strong telephone and contact centre experience, including handling high volumes of calls. Experience within social housing, housing repairs, property services or a similar environment is highly desirable. Excellent communication and interpersonal skills. Experience dealing with customers, residents or tenants and understanding the customer journey. Experience working to SLAs and KPIs. Strong organisational and time-management skills. The ability to prioritise your workload and manage multiple enquiries at the same time. Experience dealing with challenging conversations calmly and empathetically. Strong attention to detail and accurate record keeping. Good IT skills and experience using CRM, housing or customer management systems. The ability to work independently, use your own initiative and take ownership of customer enquiries. * A proactive, solution-focused approach with a genuine commitment to delivering excellent customer service. Why Join? This is an excellent opportunity to join a leading community housing provider in an important frontline role where you will make a real difference to the experience of residents. You will work closely with residents, contractors, surveyors and internal teams, helping to ensure enquiries and repairs are dealt with efficiently and residents receive clear and consistent communication throughout their journey. If you are confident on the phone, customer-focused, organised and enjoy working in a fast-paced environment, we would love to hear from you. Apply now to find out more about this Contact Centre Officer opportunity

As a Fire Safety Officer in London within the not-for-profit sector, you'll play a key role in ensuring fire safety compliance across construction projects. Your work will help maintain high safety standards, supporting the organisation in creating a safe environment for all. Client Details Our client is a large residential property organisation with a diverse portfolio of homes across multiple regions. Committed to maintaining the highest standards of resident safety, regulatory compliance and asset protection, they continue to invest in their fire safety and building safety functions. As part of an ongoing programme to strengthen fire safety assurance and governance, they are seeking an experienced Fire Safety Officer to join their specialist fire safety team. This is an excellent opportunity for a fire safety professional to support compliance, undertake inspections, provide technical advice and work with internal teams, contractors and external agencies to ensure residents remain safe and protected. Description Provide fire safety assurance, guidance and technical support across a diverse residential property portfolio. Support compliance with fire safety, building safety and housing-related legislation and regulatory requirements. Undertake fire safety inspections, identify risks and recommend appropriate mitigation measures. Review fire risk assessments (FRAs), ensuring recommendations are suitable, compliant and effectively implemented. Monitor completion of actions arising from fire risk assessments and compliance reviews. Support the maintenance of building safety information and safety case documentation for higher-risk buildings. Provide independent oversight and professional challenge to operational teams on fire safety matters. Promote a consistent and risk-based approach to fire safety management across the organisation. Support assurance activities relating to planned investment, repairs, asset management and building safety projects. Review fire safety proposals and completed works to ensure compliance with legislation and best practice. Assess contractor competency, accreditations and performance on fire safety-related projects. Monitor routine inspection regimes, testing programmes and maintenance activities relating to fire safety systems. Maintain accurate compliance records, inspection reports and audit trails. Support the development and continuous improvement of fire safety policies, procedures and assurance frameworks.Profile Fire Safety Level 3 qualification or equivalent. NEBOSH Fire Safety Certificate or equivalent. Membership of the Institution of Fire Engineers (IFE), or working towards accreditation, is desirable. Experience within fire safety, building safety, compliance, facilities management, property management or construction environments. Strong understanding of fire safety principles and their application within residential buildings. Knowledge of the Fire Safety Act, Building Safety legislation and associated guidance. Full UK driving licence and willingness to travel extensively across a national property portfolio.Job Offer Salary up to £52,000 per annum for candidates with the right qualifications and experience. Annual performance-related bonus scheme (5% discretionary) Opportunity to join a well-established and highly regarded residential property organisation. Key role within a growing fire safety and building safety function. Hybrid working with a combination of site, office and home-based working. Diverse portfolio and varied workload across multiple regions. Excellent pension scheme. Generous annual leave plus public holidays. Additional wellbeing and life event leave benefits. Life assurance provision. Ongoing professional development and training opportunities. Hybrid working - 3 days in, 2 days wfh

Tenancy Management Officer South London - covering Southwark and Lewisham £33,600 - £37,000, depending on experience Successful candidate will undergo a basic DBS check Would you like to join Hyde as a Tenancy Management Officer? At Hyde, we believe everyone deserves a safe, secure and well-managed home. Our Tenancy Management Officers play a vital frontline role in making this happen—supporting customers, tackling anti-social behaviour, and protecting the sustainability of our communities. What you’ll be doing Leading and resolving ASB and tenancy enforcement cases from start to finish Conducting investigations, risk assessments and developing clear case plans Managing breaches including illegal occupation, abandonment and subletting Supporting sensitive cases involving safeguarding, domestic abuse and vulnerability Preparing high-quality legal documentation and attending court where necessary Working closely with police, local authorities, safeguarding teams and community partners Maintaining accurate records and ensuring compliance with legislation and policy Identifying trends and contributing to service improvement and prevention strategies What we’re looking for We are seeking someone with strong experience in Anti Social Behaviour (ASB) or tenancy management, ideally within social housing or a similar regulated environment. You will also bring: Strong investigative and case management skills Confidence handling complex, sensitive and sometimes confrontational situations Excellent communication skills with the ability to build trust and de-escalate issues Experience working collaboratively across agencies and internal teams A methodical and evidence-led approach to decision making A commitment to delivering fair, proportionate and legally sound outcomes Why join Hyde? At Hyde, you’ll be part of an organisation that is ambitious, professional, and deeply committed to making a difference. We take pride in delivering high-quality housing services and building stronger communities. We own and manage 125,000 homes and are driven by a strong social purpose—creating safe, affordable homes and thriving communities. This is a unique opportunity to make a meaningful difference in later living communities. You’ll play a vital role in ensuring customers feel safe, supported, and connected—while helping to shape thriving, inclusive neighbourhoods. Benefits Excellent pension Generous holiday allowance Life assurance Flexible benefits platform Career development & learning support Volunteering days Diversity, inclusion and accessibility Equity, diversity and inclusion are central to life at Hyde. We’re committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation. By fostering an environment where all voices are heard and valued, we can better understand the needs of our communities and deliver services that are fair, accessible and impactful. As a Disability Confident Employer, we’re happy to provide reasonable adjustments throughout the recruitment process and in the workplace. Please note: candidates will be required to complete an online psychometric assessment prior to interview. We reserve the right to close this advert early if a suitable candidate is identified

Our local authority client based in West London are urgently seeking an experienced Temporary Accommodation Officer. £23.07 an hour PAYE Hybrid working: 3 days on site Job Role To directly manage a range of properties acquired for temporary accommodation for Homeless households. Tasks include void management, lettings, tenancy management, rent arrears, repairs, landlord liaison and related areas. To contract manage the various suppliers of accommodation (PLAs & HALs) ensuring invoices are processed efficiently and compliance regarding contractual responsibilities. To work in conjunction with all teams within Housing Solutions to ensure coordinated service delivery to statutorily homeless households. To monitor and visit temporary accommodation tenants and ensure authorised occupation, vacation and repossession on proper discharge of the Council'sduties under homelessness legislation and to ensure that all properties are fully compliant with Health and Safety standards. To provide support and advice to all temporary accommodation tenants including advice on employment and training and to make referrals to external agencies as appropriate. To undertake project work as required and lead as required on the Housing Association Leasing Scheme and other related projects as appropriate. Please apply with your updated CV ensuring that any gaps in employment are explained. At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy will have been unsuccessful

Senior Extra Care Officer (Housing) Location: Bristol Court, United Drive, Feltham, TW14 9AG - Fully Office Based Contract: Fixed-term Secondment Cover - 6 months (possible extension) Hourly Rate: £21.41 PAYE / £28.48 Umbrella Hours: Mon-Fri, 36 hours Service: Specialist Housing (Extra Care) Start date: ASAP Are you passionate about supporting vulnerable residents to live independently while delivering excellent housing management services? We are seeking a proactive and customer-focused Senior Extra Care Officer to join our team at Bristol Court, a thriving Extra Care Housing scheme in Feltham. This is a full-time, site-based position providing cover for a secondment. Please note that remote working is not available, and the successful candidate will be required to work on-site five days per week. About the Service Bristol Court is a specialist Extra Care Housing scheme consisting of 94 self-contained flats supporting residents aged 18 and over, including: Older people People living with dementia Individuals with learning disabilities Individuals with mental health needs Our aim is to help residents maintain their independence while ensuring they feel safe, supported, and connected within their community. About the Role As Senior Extra Care Officer, you will play a key role in delivering high-quality housing management and tenancy support services. Working closely with the Housing Management team, you will support residents throughout their tenancy journey while helping maintain a safe, welcoming, and well-managed housing environment. You will be responsible for: Managing tenancy sign-ups and supporting new residents to settle into their homes Handling tenancy-related enquiries and providing housing advice Supporting rent account monitoring and tenancy sustainment activities Assisting residents with housing, welfare, and benefits-related issues Managing and resolving low-level anti-social behaviour cases Supporting tenants to report repairs and resolve day-to-day housing matters Promoting tenant responsibilities and compliance with tenancy agreements Maintaining accurate tenancy records and related documentation Working collaboratively with care providers, partners, and internal teams Responding to emergencies and supporting health and safety compliance across the scheme Supporting the line management of Concierge Officers and ensuring service standards are maintained About You We are looking for an experienced housing professional with a strong understanding of tenancy management and a passion for improving outcomes for vulnerable residents. You will have: Experience working within housing management, supported housing, or Extra Care Housing environments Knowledge of housing legislation, tenancy management, and safeguarding principles Excellent communication and interpersonal skills The ability to build positive relationships with residents, colleagues, and partner agencies Strong IT skills and confidence using digital systems Experience managing challenging situations and resolving problems effectively A proactive, organised, and customer-focused approach The ability to work independently while contributing positively as part of a team Previous experience within an Extra Care Housing setting is highly desirable. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Placement Officer Croydon Council | 3 Positions Available 📍 Location: Croydon (Hybrid Working) 🏢 Working Pattern: Minimum 3 days per week in the office ⏰ Hours: 36 hours per week 📅 Contract: 7-Month Contract 💷 Pay Rate: £21.41 per hour PAYE or £28.40 per hour Umbrella About the Role We are seeking three experienced Placement Officers to join Croydon Council's Temporary Accommodation Placement Team. This is a busy, fast-paced role that plays a vital part in supporting homeless households by securing suitable emergency, temporary and private rented accommodation. You will work closely with applicants, landlords, accommodation providers and internal teams to ensure placements are made quickly, safely and in line with statutory requirements and homelessness legislation. Key Responsibilities Place homeless households into emergency, temporary and private rented accommodation. Assess accommodation suitability and complete risk assessments. Match households to appropriate accommodation based on need, risk and eligibility. Conduct tenancy and licence sign-ups, explaining agreements and responsibilities. Source and secure emergency nightly accommodation through daily liaison with providers. Work with landlords and procurement teams to increase accommodation availability. Minimise void periods by ensuring properties are re-let promptly. Manage placement refusals, repairs, complaints and customer enquiries. Maintain accurate records, placement data and performance information. Support vulnerable residents through referrals to safeguarding and support services. Ensure accommodation meets health and safety standards and has valid compliance certification. Assist with the discharge of homelessness duties through suitable accommodation offers. Provide clear housing advice and manage customer expectations effectively. Support new team members and deputise for the Team Leader when required. About You You will have: Experience within homelessness, housing options, temporary accommodation or housing management services. Good knowledge of homelessness legislation and housing law. Experience assessing housing needs and managing accommodation placements. Strong customer service, negotiation and case management skills. Experience liaising with landlords, accommodation providers and external agencies. The ability to prioritise workloads and make sound decisions under pressure. Excellent communication, administrative and record-keeping skills. A commitment to supporting vulnerable residents and delivering positive housing outcomes. Reporting To Temporary Accommodation Placement Team Leader Why Apply? This is an excellent opportunity to join a high-performing housing team and make a tangible difference to the lives of residents facing homelessness. The role offers a competitive rate, hybrid working, and the opportunity to contribute to an essential frontline service. Apply today for this 7-month contract opportunity Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Adecco are recruiting on behalf of a Local Authority for an experienced Housing Inspection Officer to join their Housing team. Location: Croydon Contract: Temporary Hours: Full Time, Monday to Friday Rate: TBC This is an excellent opportunity for a housing professional with experience in property inspections, repairs, maintenance, and disrepair management to help ensure temporary accommodation meets the required standards and remains safe, compliant, and fit for occupation. The Role As a Housing Inspection Officer, you will be responsible for carrying out inspections of temporary accommodation properties, identifying repair and maintenance issues, monitoring accommodation standards, and ensuring providers deliver high-quality housing services. You will play a key role in supporting the council's obligations around property condition, compliance, and resident safety. Key Responsibilities Conduct routine and responsive inspections of temporary accommodation properties. Identify repair, maintenance, and refurbishment requirements and monitor corrective actions. Carry out stock condition inspections to assess building elements, fixtures, fittings, and essential services. Investigate and monitor property disrepair issues, ensuring cases are progressed within agreed timescales. Liaise with accommodation providers, landlords, contractors, and internal stakeholders to ensure repairs are completed to the required standard. Support the management of legal disrepair claims and work closely with relevant teams to minimise risk to the council. Carry out follow-up inspections to verify the quality and completion of repair works. Maintain accurate inspection records, reports, and photographic evidence. Monitor provider performance and contribute to service improvements. About You To be successful in this role, you will have: Experience conducting property or housing inspections. Knowledge of repairs, maintenance, housing standards, and building defects. Experience managing disrepair issues and property-related complaints. Strong report writing and record-keeping skills. Excellent communication and stakeholder management abilities. The ability to work independently and manage a varied workload. Local authority or social housing experience would be advantageous. Apply If you have experience in housing inspections, property maintenance, building surveying, or housing standards and are looking for your next interim opportunity within a Local Authority, we would like to hear from you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

ContractLondonPosted 3 weeks ago500 per dayHill & Hill Recruitment are seeking a Fire Officer with strong Building Safety and CP3 knowledge to work with one of our Local Authority clients based in London.Key ResponsibilitiesYou will play a key role in supporting the Council’s fire safety and building safety functions, carrying out inspections, assessments and providing accurate technical advice relating to fire safety within residential properties and communal areas.The role will involve undertaking fire safety inspections, building assessments and site visits, identifying fire safety defects, risks and breaches and providing clear recommendations for remedial works.You will assess buildings with particular consideration to compartmentation, fire doors, fire stopping, means of escape, protected routes and fire-resisting construction, ensuring identified risks are appropriately addressed.You will use your knowledge of CP3 principles, building construction and fire safety to assess existing buildings, particularly older housing stock, and identify areas where construction or alterations may affect fire performance.You will work closely with contractors, building surveyors, housing teams, property services, compliance teams and other internal stakeholders to ensure fire safety works are correctly identified, specified and progressed.You will monitor works on site, assess the quality and adequacy of remedial measures, identify defective or incomplete works and ensure appropriate corrective action is taken.You will provide accurate technical information, inspection findings and recommendations relating to fire safety, maintaining appropriate records and producing clear reports for senior colleagues.The role will involve attending properties and sites as required, liaising with residents, contractors and colleagues to investigate fire safety concerns and support effective resolution.You will support the wider Building Safety and Fire Safety function by providing specialist technical input into inspections, risk assessments, planned works and building improvement programmes.Your ExperienceSignificant experience working as a Fire Officer, Fire Safety Officer, Fire Risk Assessor, Building Safety Officer or similar role within a Local Authority, social housing, fire safety or property environment.Strong experience undertaking fire safety inspections, building assessments and identifying fire safety defects within residential buildings and communal areas.Good knowledge of building construction, fire safety principles, compartmentation and fire-resisting construction, particularly within existing and older residential buildings.Strong working knowledge of CP3 principles and their application to existing buildings, means of escape and compartmentation.Experience identifying issues with fire doors, fire stopping, compartment walls/floors, protected escape routes and fire-resisting elements.Experience preparing clear technical reports, inspection findings, schedules of remedial works and recommendations based on fire safety assessments.Proven ability to inspect and monitor contractors undertaking fire safety and building remedial works, assessing quality, compliance and progress on site.Strong understanding of relevant fire safety legislation, Building Regulations, Approved Document B and associated guidance and standards.Ability to identify significant fire safety risks, assess their potential impact on occupants and recommend appropriate proportionate remedial action.Excellent communication and organisational skills, with the ability to liaise effectively with residents, contractors, surveyors, housing teams and senior management.Strong IT and administrative skills, with the ability to maintain accurate fire safety records and produce clear, concise technical reports.A relevant qualification in Fire Safety, Fire Engineering, Building Surveying, Construction, Building Safety or a related discipline would be advantageous.Apply today!Hill & Hill Recruitment Specialise in Technical Property Staff across the whole of the UK and have close to 10 years experience in the sector. If you are looking for a new opportunity, please feel free to get in contact.

London Bridge £132,000 - £150,000+Competitive executive benefits package Hyde is looking for an exceptional Financial Planning & Analysis Director to lead a high-profile finance function at the heart of one of the UK's leading housing associations. This is a senior leadership opportunity for a commercially astute, qualified finance professional who can shape long-term financial planning, strengthen strategic decision-making and support Hyde's ambition to provide great homes and thriving communities. For almost 60 years, Hyde has been providing affordable homes across London and the South East. We own or manage around 125,000 homes and provide neighbourhood services to around 350,000 homes across the country. Our vision is simple: a great home for everyone. To achieve this, we need strong financial leadership that enables confident investment, resilient planning and sustainable delivery for our customers and communities. Reporting to the Chief Finance Officer, you will lead Hyde's FP&A function across Development Finance, Budgeting & Forecasting and Financial Strategy. You will bring these disciplines together into an integrated, insight-led planning framework that supports corporate planning, investment decisions, financial resilience and delivery of Hyde's strategic priorities. You will work closely with the Chief Finance Officer, Executive Team, Board and senior leaders, providing clear analysis, robust challenge and forward-looking insight. Your leadership will ensure Hyde's financial plans, forecasts, development assumptions and strategic choices are credible, well controlled and aligned to long-term organisational sustainability. • Lead Hyde's integrated corporate planning, budgeting, forecasting and long-term financial planning cycle., • Provide strategic oversight of development finance, ensuring investment activity is financially robust, deliverable and aligned to Hyde's strategy., • Shape financial strategy, scenario planning, funding capacity analysis and sustainability modelling., • Deliver high-quality reporting and insight for the Executive Team, Board and senior leadership forums., • Build a high-performing FP&A leadership team with clear accountability, strong capability and a continuous improvement mindset. You will be a qualified accountant with senior experience in financial planning, forecasting, modelling and performance insight within a complex organization, a knowledge of the UK real estate market is desirable. You will bring the judgement and credibility to influence Executive and Board-level decisions, together with the leadership capability to develop senior finance professionals and drive change across a multi-disciplinary function. You will combine technical excellence with commercial judgement, strategic thinking and a strong understanding of how financial insight enables better business decisions. Experience in housing, property, infrastructure, regulated sectors or similarly complex organisations would be valuable. This is an opportunity to make a real impact in an organisation with a strong social purpose, significant scale and clear ambition. You will play a central role in shaping the financial decisions that support investment in homes, services and communities, while leading a function that is critical to Hyde's future resilience and success. Hyde is committed to building an inclusive workplace where everyone can be themselves, contribute fully and thrive. We welcome applications from people of all backgrounds and are proud to support equity, diversity and inclusion in our recruitment and employment practices. #J-18808-Ljbffr

Housing Estates Officer Location: Catterick, DL9 3LR Working pattern: Mon-Fri, fully office based / out on-site attending properties Working Hours: 37 hours per week. Must work between 10:00am and 4pm (start/end times are flexible as long as 7.5 hours are completed each day) Pay rate: £15.98 per hour Assignment length: until 31/03/27, with possible extension Clearance Required: Basic DBS will be processed by Brook Street If you're the kind of person who enjoys being hands-on, following things through, and making sure standards are met-this is a fantastic opportunity to support housing services across Ministry of Defence properties. You'll spend your time visiting properties to check contractor work and then completing the day's admin back at base. What you'll be doing: Visiting Ministry of Defence properties to monitor that contractor work is completed to an acceptable standard Checking property work and escalating if standards aren't being met Carrying out occupant monitoring and management of non-SFA and SSFA within an allocated portfolio Conducting handovers when requested to ensure families receive the required level of service Supporting stakeholder engagement activities as needed (e.g., family or military engagement events) Undertaking assurance checks on service levels and the quality of work provided by suppliers Managing complaints (level 2) in a timely manner Handling assurance activities for service delivery, including monitoring/validation/authorisation of time reliefs within approved limits Keeping on top of an allocated case workload to agreed standards Supporting delivery of additional services (including IRL/SONS/VOIDS) within delegation and timeframes Being mindful of compliance, including inspections and mandatory training expectations Ensuring safe lone working practices when required What you'll bring: A strong work ethic and a practical, conscientious approach to property and service standards An understanding of property repairs and basic property-related knowledge (estate/property management background is helpful, but not essential) Comfortable using Microsoft applications for day-to-day office tasks Willingness to shadow other officers before going out on site independently A full UK driving licence is essential (fleet vehicles can be used if needed) Physical fitness for visiting properties, including going up and down stairs * Commitment to compliance and safety expectations (including health and safety training. If this sounds like your kind of role-equal parts practical site visits and ensuring quality in the background-apply now and let Our Client know you'd be a great fit for the team. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group. TPBN1_UKTJ

Southern Housing is looking for an experienced Director of Transformation to lead delivery of our organisation-wide transformation agenda. Reporting to the Chief Financial Officer and sitting on the Leadership Team, you will drive large-scale change across the organisation, ensuring programmes are prioritised, governed effectively, and deliver measurable benefits for residents and colleagues. We recently published our Strategic Plan 2026-30 which focusses us on three priorities: reliable repairs; professional services; efficient business. We have an ambitious programme of change underway to deliver against the strategy, currently including projects touching our repairs service; service charging; resident communications; and our data architecture. The Director of Transformation role is central to turning our strategy into delivery. Responsible for the prioritisation; resourcing; coaching and developing; communication and training needed to deliver a programme of this scale. • Lead the delivery of Southern Housing's transformation programme., • Develop clear governance, controls and reporting frameworks., • Prioritise a complex portfolio of transformation initiatives., • Engage residents and colleagues to ensure changes are informed by their feedback and needs., • Monitor programme performance and ensure benefits are realised., • Promote a culture of continuous improvement, innovation and value for money., • Significant senior leadership experience delivering transformation within a large, complex organisation., • Strong project and programme management expertise., • Experience engaging stakeholders and users to shape successful change programmes., • The ability to interpret data and financial information to support decision-making and manage risk., • A collaborative leadership style and ability to influence across teams., • A strong commitment to customer service and resident outcomes. This is a full-time role (35 hours per week) based at our Farringdon, London office, with flexible hybrid working and an expectation of around two days per week in the office. In your responses to the supporting application questions, it is important that you demonstrate how you meet each of the above criteria, using real examples wherever possible. Please note: We reserve the right to close this vacancy early if we receive a high volume of applications. We encourage you to submit your application and supporting statement as soon as possible so your application can be reviewed and considered. #J-18808-Ljbffr

We are recruiting on behalf of a housing organisation for an experiencedComplaints Officer to support the Assets Complaints function during a period of review. The principal focus of the role will be to lead on the management and collation of Housing Ombudsman information requests, while supporting the Assets Complaints Manager to ensure short-notice Housing Ombudsman Service ordered complaints and compliance actions are completed within required timescales. This is a varied and fast-paced role suited to someone who is confident, organised and tenacious, with the ability to challenge and influence colleagues to ensure actions are followed through to successful outcomes. Key Responsibilities: • Lead on the collation, coordination and management of Housing Ombudsman information requests., • Support the Assets Complaints Manager with short-notice Housing Ombudsman Service ordered complaints., • Monitor and coordinate compliance actions, including inspection orders and complex works., • Liaise with repairs, assets and wider internal teams to ensure actions are completed within required timescales., • Provide constructive challenge and maintain oversight of actions through to completion., • Support the management, response and resolution of complex complaints., • Maintain accurate records and ensure relevant systems are kept ful...

Anti-Social Behaviour Officer 37 hours per week 2-3 month contract Newton Abbot Based £20 plus holiday pay or £27 Umbrella Are you passionate about making a difference in communities? Do you have a talent for resolving conflict and enforcing positive change? We are currently recruiting for one of our key clients in Devon and are looking for a dedicated Anti-Social Behaviour & Enforcement Officer to join the team. In this role, youll play a critical part in ensuring safe, welcoming, and harmonious neighbourhoods where customers are proud to live. As an ASB & Enforcement Officer, you will play a vital role in delivering excellent housing services to customers, ensuring that they feel supported, valued and safe in their community. In this rewarding role, you will be the first point of contact for customers for nuisance and anti-social behaviour; managing a caseload, while promoting thriving communities. You will work collaboratively with colleagues and partner agencies to ensure that customers receive the best possible support and outcomes. Key Responsibilities: Manage anti-social behaviour (ASB) and hate crime cases, to sustain safe and peaceful communities. Be solution focused, confident and able to foster positive neighbour relationships. Build strong partnerships with police, local authorities, and community groups to drive effective resolutions. Compile evidence, prepare legal documentation, and confidently present court proceedings. Offer advice, guidance, and support to colleagues and customers, ensuring consistency and professionalism in all enforcement actions. This role is being offered on a temporary basis working 37 hours per week. The role will be based out of Newton Abbot. A hybrid working style is an option. Appointment to this role is subject to a satisfactory Enhanced DBS check. For this role you should have: Experience in social housing or related profession, preferably with a focus on anti-social behaviour. Experience of dealing with challenging behaviour and resolving conflict with partner agencies. Experience of court procedure and litigation. Demonstrable experience of improving customer satisfaction. Knowledge of how to enhance performance or working practices to deliver improved value for money. Knowledge of social housing policy, good practice, current trends and application. Knowledge of Landlord and Tenant Legislation and case law and best practice. Knowledge of anti-social behaviour, harassment, domestic abuse and hate incident legislation and case law best practice. Knowledge of legal casework best practice and of knowledge of quality management. Takes a flexible and adaptable approach to hours of work in order to meet customer and operational needs. Hold a full UK driving licence and have access to a suitable vehicle Start Date: ASAP For further details, please contact specialist Social Housing Recruiter, Mark Grove, on 0117 923 9100 or apply via this site TPBN1_UKTJ

We are currently recruiting on behalf of a well-established housing association for an experienced ASB Officer to join their team on an initial three-month temporary basis. This is an excellent opportunity for an experienced housing professional to step into a senior advisory role , providing specialist guidance on complex ASB and safeguarding cases while supporting frontline housing colleagues. You will provide specialist advice and oversight on anti-social behaviour cases, ensuring appropriate enforcement action is considered and cases are progressed effectively. You will also act as a key contact for safeguarding matters and work closely with local authorities, community safety partnerships and other agencies. The role involves a combination of office-based work, home working and visits to local estates , including regular visits to a nearby Gypsy and Traveller site. Key Responsibilities of an ASB Officer: Provide specialist advice and oversight on complex ASB cases. Advise Housing Officers and Housing Assistants on case progression and enforcement options. Support the use of appropriate legal and enforcement tools. Prepare and progress injunctions and other enforcement action. Present lower-level cases at court where required. Act as the lead contact for safeguarding matters. Liaise with local authorities, police, community safety partnerships and other agencies. Attend multi-agency meetings and partnership forums. Support colleagues on estate visits involving serious or complex ASB. Provide guidance and case discussions to frontline housing teams. Maintain accurate case records and ensure cases are progressed appropriately. Oversee housing management responsibilities associated with a local Gypsy and Traveller site, including approximately weekly visits. We are looking for someone with: Strong experience managing ASB cases within social housing . Good knowledge of ASB enforcement legislation, tools and processes. Experience with injunctions and other legal enforcement action. Court experience and confidence presenting lower-level cases. Strong safeguarding knowledge and experience dealing with complex or sensitive cases. Experience working with local authorities, police, community safety partnerships and other agencies. A background in social housing or general-needs housing management. The ability to provide specialist advice and guidance to housing colleagues. Confidence attending challenging estate visits and dealing professionally with residents. Excellent communication, organisation and case management skills. A full driving licence and ability to travel between local sites. What's on Offer? Initial 3-month temporary contract , with potential for extension/permanent opportunities depending on recruitment. 37 hours per week. Hybrid working alongside office and estate-based requirements. Competitive hourly rate. Opportunity to work in a senior specialist ASB role without direct line management responsibility. Immediate/short-notice start preferred. Interested? If you have strong ASB enforcement experience and are available for a temporary opportunity, please get in touch with your CV for further information and a confidential discussion. If this ASB Officer role is of interest, please apply or contact TPBN1_UKTJ

Salary: £35,000 - £40,000 per annum, dependent on experience. Tenure: Full-time, permanent basis. Hours: 40 hours per week. Annual Leave: 25 days annual leave per year plus 8 days bank and public holidays. Location(s): Hybrid, attending our Bristol, Manchester, London or Keighley offices for at least 3 days per week. Who we are Dovetail & Slate is a specialist recruitment business focused on the education and public sectors, supporting organisations across the UK with their recruitment needs. We work with schools, colleges, universities, local authorities, housing associations and other public sector organisations to provide high-quality permanent, temporary and interim recruitment solutions. Our specialist teams understand the unique challenges of these sectors, allowing us to deliver tailored recruitment strategies and highly skilled candidates. With deep industry knowledge and a strong focus on long-term partnerships, we help our clients attract, appoint and retain the talent they need to succeed. Job Purpose The Bid Writer will support the growth and development of Dovetail & Slate's business by preparing compelling, high-quality proposals in response to client requests, including tender opportunities, and by providing first-class administration and coordination of the end-to-end bid process. The role is essential in winning new business for existing and prospective clients. You will play a vital part in shaping the content and quality of our bids, ensuring they reflect Dovetail & Slate's values, services and objectives. This role does not require extensive bid writing experience, although it would be advantageous. We'd also consider any applicants with a strong understanding of the recruitment industry, excellent writing skills, and the ability to communicate complex information clearly. Duties and Responsibilities Bid writing and content • Prepare well-structured, clear, and persuasive bids and proposals for new business opportunities., • Collaborate with internal teams, including Sales, Delivery, and Operations, to gather information and create winning bid content., • Ensure all bids meet the clients' requirements and demonstrate Dovetail & Slate's ability to meet their needs effectively., • Proofread and edit content to ensure accuracy, quality, and a consistent tone of voice across all documents., • Maintain a library of template responses, ensuring all content is up-to-date and tailored to Dovetail & Slate's offerings., • Work with the marketing team to develop compelling visuals and supporting materials for proposals., • Deploy your excellent written communication skills across other areas of Dovetail & Slate's consultancy work. Bids administration and coordination • Manage the end-to-end bid process, from initial qualification and information gathering through to final submission., • Own project planning and timeline management for each bid: build bid plans, set milestones and internal deadlines, and coordinate contributors to keep every submission on track., • Manage relevant inboxes: monitor, triage and respond to tender notifications, clarification questions and internal queries, ensuring nothing is missed., • Coordinate and administer the full range of procurement and tender portals (e.g. Find a Tender, Contracts Finder and client e-procurement systems): manage registrations, monitor for new opportunities, download documentation, submit clarification questions and upload final responses ahead of deadlines., • Maintain accurate records of bids, deadlines, outcomes and feedback; track and report on bid outcomes, helping the business to identify areas for improvement in the process., • Support the Chief Strategy Officer in strategy development, ensuring bids align with company goals. Person Specification • Previous experience in a bid writing, proposal writing, or business writing role is highly desirable., • AND/OR you have a solid understanding of the recruitment industry with excellent writing skills., • Strong research, writing, and editing skills with attention to detail., • Exceptional organisational and administrative skills, with proven ability to plan projects and manage multiple deadlines, inboxes and portals simultaneously., • Ability to meet tight deadlines and work under pressure without compromising on quality., • Team player with excellent communication skills and a collaborative approach., • Self-motivated, proactive, and able to work independently., • Knowledge of MS Office Suite (Word, Excel, PowerPoint); experience with bid management software and e-procurement portals is a plus. If you want to take the next step in your career in Bids and Tenders then hit apply or reach out to Andy Stone for more details. Because education matters. Dovetail and Slate Limited (11351060) acts as an Employment Agency. JBRP1_UKTJ

Hamilton Woods are currently recruiting for a Housing Support Officer to support tenants maintain their tenancies, on a temporary basis. Essential Requirements of the Housing Support Officer:. Duties and Responsibilities of the Housing Support Officer:.

Housing Customer Service Officer. We are recruiting for a Customer Services Officer to support sheltered housing and schemes across Brixton, Islington and Southwark. This is a front-facing customer service role, providing support to residents, managing enquiries, handling administrative tasks, and h