Housing support officer jobs in BorehamwoodCreate job alerts

Marks Consulting Partners are currently looking for a Tenancy & Housing Officer to work with one of our Housing Association clients in London. What the Job Will Be Doing • Delivering a front-line housing management service across a supported living portfolio, ensuring high standards of tenancy and property management, • Supporting tenants with learning disabilities and autism to sustain their tenancies and live independently, • Managing tenancy and leasehold responsibilities, including tenancy sign-ups, verification checks and ongoing tenancy support, • Carrying out regular property inspections and ensuring properties are maintained to a safe and high standard, • Responding to tenancy issues including anti-social behaviour, complaints and safeguarding concerns, • Providing advice on housing options, rights and welfare benefits to support sustainable housing outcomes, • Working closely with social workers, families, landlords and support providers to ensure effective housing solutions, • Monitoring performance targets including voids, arrears and service standards, • Ensuring repairs and maintenance issues are reported and resolved within agreed timescales, • Maintaining accurate records and reporting across housing systems, • Experience working within a housing officer, tenancy management or supported housing role, • Experience supporting vulnerable individuals, ideally those with learning disabilities or autism, • Good knowledge of housing options, tenancy management and relevant legislation, • Strong understanding of safeguarding and risk management, • Excellent communication and interpersonal skills, • Ability to manage a varied caseload and work independently, • Strong organisational skills with the ability to prioritise workloads effectively, • Experience working with multi-agency partners and stakeholders, • Full UK driving licence and access to a vehicle

I am seeking a proactive and community-focused Housing Relations Officer to join a busy Customer Services team. Act as a main point of contact for residents, community groups, and key stakeholders. Provide guidance and support to community groups on governance, funding, and development opportunities

A local government authority in Borehamwood is seeking a Rough Sleeping & Tenancy Support Officer to join their proactive Housing team.In this role, you will provide essential support to rough sleepers, helping them transition to long-term housing while delivering specialist housing advice.The ideal

Are you passionate about making a real difference to people’s lives? As our Rough Sleeping & Tenancy Support Officer, you will join a proactive and compassionate Housing team committed to preventing homelessness and eradicating rough sleeping across the borough. The Council operates a hybrid worki

Neighbourhood Officer Hertfordshire and surrounding areas £38,836.48 plus benefits Permanent, Full Time 37 hours per week (Monday Friday) As a Neighbourhood Officer at Thrive Homes, you will be the key link between the organisation and our customers, ensuring strong relationships and safe, well-managed communities. You will provide advice, support and practical solutions to tenants, leaseholders and shared owners, while ensuring compliance with tenancy and lease obligations. The role is varied and hands-on, involving estate and home visits, digital communications, and case management. You will address issues such as tenancy breaches and anti-social behaviour, working closely with partner agencies and contractors to deliver effective outcomes. Success in this role requires excellent communication skills, a customer-focused approach, and the ability to adapt to changing priorities. You will need experience in tenancy or housing management, alongside the confidence to engage with people from a wide range of backgrounds. Other Responsibilities: Investigation, escalation and resolution of customer issues, e.g. unauthorised occupiers, abandoned properties, overgrown gardens, neighbour disputes, complaints, anti-social behaviour (ASB), other contractual requirements, tenant, shared owner and leaseholder. Maintain accurate and detailed records, serving legal notices, preparing a case file and attending court or multi-agency case conferences. Identify support requirements and work with customers to sustain their tenancies. Where appropriate to escalate support requirements to the relevant support channel e.g. internal escalation or external referral. Collaboration and support across the team and business to ensure resolution of issues are achieved, e.g. access for compliance and property visits. Work closely with the Customer Contact Team to provide knowledge and feedback to assist with resolution at first point of contact. Support the Relationship Management Team and Onboarding Team through the tenant life cycle from post void, allocation, lettings, housing management and sustainment and intervention. You will be required to undertake any other reasonable duties/projects as required by your line manager/senior manager. occasional weekend and evening meetings and out of hours support. Requirements: Full driving licence and use of vehicle Experience in tenancy management and/or anti-social behaviour Experience working with partner agencies and/or contractors Excellent communication skills and ability to engage with a variety of people Ability to operate and be flexible in a changing environment to respond to emerging priorities Holding a CIH or Housing Management qualification (or equivalent) is desirable Specific roles within Thrive are subject to a basic DBS check, the successful applicant(s) will be contacted by our People Team if this applies to their role. Closing date: 17th April 2026 Interviews To be confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. TPBN1_UKTJ

Community Safety Lead Officer - Policy and Partnership Negotiable rates 1 day a week in the office in Hertfordshire 7-month initial contract, likely to be extended Our client in Hertfordshire is looking for a Community Safety Lead to deliver service within the specified function or functions. Ensure these services are delivered within the Council's framework of quality standards, performance targets, budgetary control and legislative requirements. You will Support the Head of Service and Team Leader as part of the service team, in delivering the corporate vision, values and strategic priorities of the Council.You will work in collaboration with other services, and senior management to ensure services are joined up appropriately and are aligned to the achievement of the Council's aims and objectives. You will also be responsible for the below: Lead the Council's compliance and commitment to implementing Sections 1,5,6, 17, 17a, 40, 115 of the Crime and Disorder Act 1998. Support the development and coordinate the work of the clients Community Safety Partnership including the development and implementation of the Community Safety Strategy and Delivery Plans. Identify and develop appropriate, proactive and effective partnerships with various agencies, voluntary organisations and data holders, in particular the statutory responsible authorities Police, Probation, Health (Integrated Care Boards), Fire and Rescue Services and key district and county council departments, housing, safeguarding and regulatory services. Coordinate the arrangements for undertaking local crime profiles and the annual Strategic Intelligence Assessment in Dacorum as per the Crime and Disorder Act 1998 and Statutory Instrument 1230.I am looking for someone that has more of a strategic role within ASB as you will not be managing a caseload. Please click 'apply now' or contact me for more information. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Complaints Resolution Officer / Complaints Handler (Housing / Repairs) Hemel Hempstead, Hertfordshire (Hybrid Working) £36,993.73 per annum Fixed Term Contract until 1 September 2026 Full Time, 37 hours per week Thrive Homes are seeking for a Complaints Handler to be responsible for investigating and resolving customer complaints in accordance with Thrive’s Complaints Policy, the Housing Ombudsman’s Complaint Handling Code, and all other applicable regulatory standards. Its purpose is to ensure complaints are handled fairly, that issues are appropriately addressed when service has fallen short, and that first‑time resolution is achieved wherever possible. While this role is hybrid, you will be required to attend our office to gain a thorough understanding of our Repairs department and how it operates. This will include spending time with colleagues, observing key processes, and building the knowledge needed to handle related complaints confidently and effectively. Other Responsibilities: • Manage and prioritise a caseload of complaints, planning work effectively to meet response timescales and achieve fair, timely and first-time resolution wherever possible., • Produce clear, high‑quality complaint responses, including speaking with customers where needed to fully understand the issues, and identify when escalation is required., • Manage a high volume of complaints correspondence, including contributing to the monitoring of the complaints inbox and ensuring new complaints, additional points and escalations are identified, logged and triaged accurately and promptly., • Work collaboratively with colleagues and service areas to gather information, agree actions and realistic timescales, and monitor progress until complaints are fully resolved and agreed actions have been completed., • Facilitate case discussions with service areas to progress new complaints and resolve outstanding actions on existing and closed cases., • Recognise complex or sensitive complaints and escalate appropriately, contributing to case discussions or review meetings to support resolution and ensure appropriate oversight. Requirements: • Good experience investigating and responding to formal complaints in housing, repairs or a regulated environment., • Handling complaints end-to-end, including investigation, liaison with services or contractors and issuing written responses., • Working knowledge of complaints procedures and Housing Ombudsman Code., • Experience working in line with a complaints policy, service standards or regulatory framework, ideally including awareness of the Housing Ombudsman Complaint Handling Code., • Direct customer contact and handling challenging conversations., • Experience speaking with customers to understand concerns, explain outcomes and manage difficult or sensitive situations professionally and fairly., • Managing a personal caseload of complaints and meeting response deadlines., • Prioritising work, managing multiple cases and working to service standards or response timescales., • Working collaboratively with internal teams or contractors to resolve complaints., • Evidence of working with multiple stakeholders to gather information, agree actions and progress issues to resolution., • Using case management or CRM systems and Microsoft Office (Word and Excel) to manage cases and maintain records., • Experience updating systems, maintaining records and using spreadsheets or documents to track or manage work. Specific roles within Thrive are subject to a basic DBS check, the successful applicant(s) will be contacted by our People Team if this applies to their role. Closing date: 14th April 2026 Interviews: To be confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. Thrive Homes and Watford Community Housing are exploring a potential merger that would create a stronger organisation built on shared values and geography. For our people, this means new opportunities to grow, develop, and make an even bigger impact. By combining resources and expertise, we aim to invest more in homes, deliver excellent customer service, and expand affordable housing for local communities, all while offering our staff greater scope to shape their careers in housing

ASB Officer * Hourly Rate: £20.67 PAYE * Location: Hybrid working (N5) * Job Type: 2x Temporary positions full time (2 months with potential extension) We are seeking 2x ASB Officers to join a large Housing Association based in N2. Day-to-day of the role: Oversee and enhance strategies to manage and prevent anti-social behaviour (ASB) and fraud within tenancies. Conduct regular reviews and audits to ensure compliance with housing regulations and standards. Investigation and Resolution: Respond to reports of anti-social behaviour promptly and effectively. Collaborate with internal housing and environmental health teams, as well as law enforcement, to find suitable solutions for each case. Evidence Gathering: Manage a caseload, collect evidence, and maintain detailed records. Conduct surveillance and install surveillance equipment when necessary. Community Engagement: Build relationships within communities through routine work and targeted engagement. Work collaboratively to address individual problems and create safer, more cohesive neighbourhoods. Support for Victims and Witnesses: Provide intensive support to victims and witnesses. Attend court proceedings on behalf of the council when required.Required Skills & Qualifications: Proven experience in an ASB role within the housing sector. Strong legal knowledge related to ASB and housing, with the capability to manage legal actions if necessary. Strong organisational and communication skills, capable of handling multiple tasks simultaneously. Basic DBS requiredTo apply for this ASB Officer position, please submit your CV detailing your relevant experience

Role Overview A housing organisation in London is seeking a Customer Service Officer / Customer Service Advisor to provide high-quality advice and support to residents, particularly those who may be homeless or at risk of homelessness. The role involves working closely with the Housing Options Service to deliver key objectives related to homelessness prevention. The successful candidate will support households in making informed decisions that help prevent homelessness or assist them in securing suitable accommodation, while maintaining excellent frontline customer service. Key Responsibilities • Act as the first point of contact for residents, handling enquiries via phone, email, and digital channels in a professional and timely manner., • Provide clear and accurate advice on housing services, tenancy queries, repairs, and homelessness prevention., • Support the Housing Options Service in delivering key service objectives and assisting vulnerable households., • Help residents explore housing options and practical solutions to prevent homelessness or find suitable accommodation., • Log, update, and manage customer interactions using housing management and CRM systems., • Resolve issues at the first point of contact where possible and escalate more complex cases appropriately., • Liaise with internal teams, contractors, and external partners to ensure resident enquiries are followed up and resolved effectively., • Maintain accurate records of interactions while ensuring compliance with data protection and confidentiality standards., • Deliver a consistently high level of service in line with organisational values and customer service standards. Skills and Experience • Proven experience in a customer service role, ideally within a housing association, local authority, or public sector organisation., • Excellent written and verbal communication skills with the ability to engage empathetically and professionally with residents., • Confidence using housing management systems and customer service platforms., • Strong organisational skills with the ability to manage a high volume of enquiries in a busy environment., • Resilience and the ability to handle challenging or sensitive situations calmly and effectively., • Understanding of excellent customer care principles., • Flexibility to work from a North West London office when required. If you’re an experienced Customer Service Advisor with a background in housing and you’re looking for your next opportunity, we’d love to hear from you. Apply now to be considered for a virtual interview, or contact Emily Nolan for more information

Community Safety Lead Officer - Policy and Partnership Negotiable rates 1 day a week in the office in Hertfordshire 7-month initial contract, likely to be extended Our client in Hertfordshire is looking for a Community Safety Lead to deliver service within the specified function or functions. Ensure these services are delivered within the Council's framework of quality standards, performance targets, budgetary control and legislative requirements. You will Support the Head of Service and Team Leader as part of the service team, in delivering the corporate vision, values and strategic priorities of the Council. You will work in collaboration with other services, and senior management to ensure services are joined up appropriately and are aligned to the achievement of the Council's aims and objectives. You will also be responsible for the below: Lead the Council's compliance and commitment to implementing Sections 1,5,6, 17, 17a, 40, 115 of the Crime and Disorder Act 1998. Support the development and coordinate the work of the clients Community Safety Partnership including the development and implementation of the Community Safety Strategy and Delivery Plans. Identify and develop appropriate, proactive and effective partnerships with various agencies, voluntary organisations and data holders, in particular the statutory responsible authorities Police, Probation, Health (Integrated Care Boards), Fire and Rescue Services and key district and county council departments, housing, safeguarding and regulatory services. Coordinate the arrangements for undertaking local crime profiles and the annual Strategic Intelligence Assessment in Dacorum as per the Crime and Disorder Act 1998 and Statutory Instrument 1230.I am looking for someone that has more of a strategic role within ASB as you will not be managing a caseload. Please click 'apply now' or contact me for more information. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

ASB Officer * Hourly Rate: £24.79 PAYE or £31.55 Umbrella * Location: Hybrid working (N5) * Job Type: 2x Temporary positions full time (2 months with potential extension) We are seeking 2x ASB Officers to join a large Housing Association based in N2. Day-to-day of the role: Oversee and enhance strategies to manage and prevent anti-social behaviour (ASB) and fraud within tenancies. Conduct regular reviews and audits to ensure compliance with housing regulations and standards. Investigation and Resolution: Respond to reports of anti-social behaviour promptly and effectively. Collaborate with internal housing and environmental health teams, as well as law enforcement, to find suitable solutions for each case. Evidence Gathering: Manage a caseload, collect evidence, and maintain detailed records. Conduct surveillance and install surveillance equipment when necessary. Community Engagement: Build relationships within communities through routine work and targeted engagement. Work collaboratively to address individual problems and create safer, more cohesive neighbourhoods. Support for Victims and Witnesses: Provide intensive support to victims and witnesses. Attend court proceedings on behalf of the council when required.Required Skills & Qualifications: Proven experience in an ASB role within the housing sector. Strong legal knowledge related to ASB and housing, with the capability to manage legal actions if necessary. Strong organisational and communication skills, capable of handling multiple tasks simultaneously. Basic DBS requiredTo apply for this ASB Officer position, please submit your CV detailing your relevant experience

Marks Consulting Partners are currently looking for a Tenancy & Housing Officer to work with one of our Housing Association clients in London. What the Job Will Be Doing • Delivering a front-line housing management service across a supported living portfolio, ensuring high standards of tenancy and property management, • Supporting tenants with learning disabilities and autism to sustain their tenancies and live independently, • Managing tenancy and leasehold responsibilities, including tenancy sign-ups, verification checks and ongoing tenancy support, • Carrying out regular property inspections and ensuring properties are maintained to a safe and high standard, • Responding to tenancy issues including anti-social behaviour, complaints and safeguarding concerns, • Providing advice on housing options, rights and welfare benefits to support sustainable housing outcomes, • Working closely with social workers, families, landlords and support providers to ensure effective housing solutions, • Monitoring performance targets including voids, arrears and service standards, • Ensuring repairs and maintenance issues are reported and resolved within agreed timescales, • Maintaining accurate records and reporting across housing systems, • Building strong relationships with internal and external stakeholders to support service delivery and continuous improvement What You Will Need • Experience working within a housing officer, tenancy management or supported housing role, • Experience supporting vulnerable individuals, ideally those with learning disabilities or autism, • Good knowledge of housing options, tenancy management and relevant legislation, • Strong understanding of safeguarding and risk management, • Excellent communication and interpersonal skills, • Ability to manage a varied caseload and work independently, • Strong organisational skills with the ability to prioritise workloads effectively, • Experience working with multi-agency partners and stakeholders, • Full UK driving licence and access to a vehicle

Compliance and Maintenance Officer £40,907 - £45,120 per annum About Watford Borough Council Watford is an urban borough in South West Hertfordshire. The borough has excellent transport links with mainline rail connections to London. Watford is the centre of a sub-region serving around 500,000 people living within a 20-minute travelling time catchment. As part of the London commuter belt, Watford is strongly influenced by London, which brings the benefits of a buoyant economy. At a glance • £1.4bn local investment happening – mix of public and private funding - 5 major development and regeneration projects happening - 3,500 registered businesses - Higher than average working age population - Skilled workforce - Affordable local housing market - Home to many major international head offices The role We are recruiting a Compliance & Maintenance Officer to support the Council’s corporate buildings, including the new Town Hall & Innovation Hub and the Watford Colosseum. The role focuses on providing client-side assurance that statutory compliance and maintenance responsibilities are being met across these sites, as well as across a wider portfolio of community and investment assets. You will: • Monitor statutory compliance across multiple council-owned properties - Review certification, inspection reports and maintenance records - Identify risks, gaps or overdue actions and ensure they are addressed - Work with tenants and operators to confirm compliance with lease and statutory obligations - Track remedial actions through to completion and maintain clear audit records You will also support maintenance co-ordination, including reviewing planned maintenance, logging issues, and overseeing contractors delivering repairs and small works. The role involves regular liaison with building operators, tenants, contractors and internal teams to ensure responsibilities are understood and delivered. What we are looking for: We are looking for someone with relevant experience in facilities management, property or compliance. You will have: • Knowledge of statutory building compliance and health & safety requirements - Experience reviewing compliance information and managing follow-up actions - Experience working with contractors, tenants or site operators - Good organisational skills and the ability to manage multiple priorities - Clear communication skills and the ability to provide appropriate challenge - Experience with CAFM systems and working across multiple sites is desirable Closing Date: 17 April 2026 For an informal discussion, please contact Danielle Negrello, Customer and Workplace Lead. A Basic Disclosure check will be carried out for this post. At Watford Borough Council, we consider equality issues alongside other factors when making decisions as an employer of choice. We are committed to ensuring that we have effective policies, strategies, procedures, and processes and that we encourage behaviour which promotes equality, encourages diversity, and contributes to an inclusive organisational culture

Housing Ombudsman Service (HOS) Support Officer.

A little more about your core tasks as a Housing & Support Officer:. Housing management activities form part of this role, along with supporting clients daily, to empower them to resolve their problems to reach positive outcomes. You will be reflecting Transforms values in everything you do, as part

Relevant experience, knowledge, training, or professional development in areas such as mental health awareness, welfare benefits, housing support, and substance misuse. Support clients with both the practical and emotional aspects of maintaining their accommodation, liaising with external agencies a

Knowledge of social housing regulations and the Housing Ombudsman Code. Reporting to the Housing Ombudsman Service (HOS) Team Leader, you’ll play a vital role in managing and coordinating complaint case histories, drafting clear and comprehensive responses to Ombudsman enquiries, and ensuring ever

April 2026) + benefits Hours:37 hours per week (Full time) Location:Community-based role covering services across Mole Valley, Elmbridge, Runnymede and Surrey Heath (regular travel between sites required) Are you resilient, compassionate and confident working with people with complex needs? In Housi

A charitable organization in Hanwell is seeking a dedicated customer service representative to join their Housing and Support team. The ideal candidate will engage in collaborative teamwork and contribute to a supportive environment while enhancing residents' experiences.

Have you got the passion and resilience to support and empower Transform clients to develop their independence and daily living skills? In this role you will work as part of a team and support clients on a day-to-day basis to empower them to resolve their problems to reach positive outcomes. This wi

A recruitment agency is seeking a Housing Officer for a full-time role based in Braintree. The ideal candidate will provide frontline support, manage cases related to homelessness prevention, and maintain records of temporary accommodation.

In this role, you'll be the first point of contact for residents, ensuring a safe, supportive, and welcoming environment. Work with a friendly and supportive team.

A leading recruitment agency is seeking an Income Officer based in the South East.

This is a rewarding opportunity for a Support Officer / Supported Housing Assistant to deliver person-centred housing support, helping customers maintain independence, wellbeing and secure tenancies within supported accommodation services. If you’ve also worked in the following roles, we’d also

The Street Homelessness Accommodation Team will provide housing support services across supported housing projects including those that have been housed in the Private Rented Sector. Experience of providing housing support services to people who have experienced homelessness, including people with m

A recruitment agency is looking for a temporary Housing Officer to assist a government organization in Redbridge. The role requires identifying vulnerable residents, managing anti-social behaviour, and supporting residents with various issues.

Derventio Housing Trust is at the forefront of housing and support services. If you have an understanding of homelessness, believe that people can be successful in society despite the odds being stacked against them, and are supportive and caring whilst maintaining a highly professional attitude, we

In your role, you will play a key part in the Housing and Support team, ensuring the delivery of exceptional housing and support services to our residents. Joining our team means becoming part of a friendly and supportive group of experienced housing advisors. YMCA St Paul's Group is a charity that

A reputable housing provider in Greater London is seeking a Rental Income Support Officer to manage rent accounts and maximize rental income while supporting residents. The role requires experience in income collection, a strong understanding of housing legislation, and excellent communication skill

A local authority organization in Greater London is seeking a Supported Pathways Officer for a 3-month contract. This role is critical in providing assertive, client-centered support to residents, guiding them along the housing pathway towards independent living. The ideal candidate should have expe

A housing management organization is seeking a Housing Officer to manage housing services and support tenant engagement. Ideal candidates will have experience in a housing organization, strong communication skills, and a good understanding of housing issues. The role includes responsibilities such a

Support & Progression Officers. Have experience working within supported housing settings. Are able to support YP with a range of high to low support needs.

A housing consultancy is looking for an office-based Senior Housing Officer for a temporary position of about three months. Must have a consistent work history in social housing and be immediately available.

A leading housing association in the United Kingdom is seeking a dedicated professional to manage complaint case histories and ensure compliance with social housing regulations. The role involves building relationships with the Housing Ombudsman and delivering quality responses while identifying imp

A local government council in the United Kingdom is seeking a dedicated Benefit Officer to support the community by assessing housing benefit and council tax support claims.

The Neighbourhood Housing Officer manages council properties and supports residents to sustain their tenancies. Job Title: Neighbourhood Housing Officer. Knowledge of housing law and local housing policies.

Candidates will assist households with temporary accommodation placements, working collaboratively with landlords to support those at risk of homelessness. This is an opportunity to make a significant difference in the community while adhering to housing regulations. A local government authority in

A recruitment agency in the United Kingdom is seeking a Sustainable Housing Support Officer to provide essential support for individuals facing housing challenges. The role involves managing a caseload, developing sustainable housing support plans, and collaborating with various agencies to facilita

As a Contract Support Officer, youll provide essential operational, administrative, and compliance support, ensuring the electrical appliance inspection programme runs smoothly and efficiently. Job Title: Contract Support Officer - Housing Repairs (Electrical). If youre enthusiastic, organised,

A community support organization in the UK is seeking a Support Officer / Supported Housing Assistant. The role involves delivering tailored housing support to help customers maintain their independence within supported accommodation.

A forward-thinking housing provider is seeking an experienced Independent Living Officer to support residents in maintaining their independence within sheltered housing schemes. This role involves delivering high-quality housing management services and working closely with vulnerable residents.

A housing organization based in Leeds is seeking a Welfare Support Officer to aid asylum seekers with their applications. This rewarding position requires both practical and emotional support to diverse clients, addressing their unique needs.

Are you enthusiastic about making a difference in the lives of older adults? Join our friendly and supportive team at Willow Gardens, an Extra Care service where older people live independently in their own homes, with access to dedicated care and support in a vibrant, community-focused environment.