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  • Customer Service Manager
    Customer Service Manager
    12 hours ago
    £31000–£35000 yearly
    Full-time
    Stanmore

    Job duties and Responsibilities: • Serve as the main point of contact for clients regarding service delivery., • Handle client inquiries, complaints, and feedback professionally and promptly., • Build and maintain strong client relationships to encourage repeat business and, • referrals., • Ensure cleaning services are compliant with health and safety regulations., • Conduct regular client check-ins and service reviews., • Ensure cleaning standards meet or exceed client expectations and agreed service, • levels., • Coordinate with cleaning staffs and operatives to resolve issues., • Carry out site visits to inspect service quality and adherence to specifications., • Liaise with cleaning staff, supervisors, and operations managers to relay client needs., • Support the scheduling of cleaning teams to ensure service coverage., • Provide customer service training to cleaning operatives if necessary., • Investigate service complaints and coordinate effective resolution., • Keep accurate logs of client issues, actions taken, and follow-up steps., • Report significant service issues to senior management., • Prepare and deliver regular customer satisfaction reports., • Track service delivery KPIs and report on performance metrics., • Assist with contract renewals and upselling additional services., • Identify opportunities to expand services for existing clients. Skills, Experience and Qualifications: • Ability to handle complaints, service queries, and client concerns calmly and, • efficiently., • Ensuring service requests are accurately documented and fulfilled to client, • expectations., • Able to respond effectively to changing customer needs and support service, • expansions, • Excellent verbal and written communication skills, • Ability to interact professionally with domestic and corporate clients., • Proven experience in relevant role., • Knowledge of health & safety regulations in retail., • A relevant bachelor’s or Master’s degree or diploma., • Familiarity with customer satisfaction tracking tools and quality assurance processes.

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  • Head Chef
    Head Chef
    20 days ago
    £35000–£50000 yearly
    Full-time
    London

    We are seeking an experienced and passionate Head Chef to lead our culinary team. The successful candidate will be responsible for overseeing all aspects of food preparation, ensuring high standards of quality, safety, and presentation. This role offers an exciting opportunity for a professional with a strong background in kitchen management and culinary excellence to contribute to a dynamic hospitality environment. The Head Chef will play a pivotal role in maintaining the restaurant’s reputation for exceptional cuisine and service. Responsibilities Lead and supervise the kitchen team, fostering a positive and productive working environment Oversee daily food production, ensuring consistency in taste, presentation, and quality standards Develop innovative menus in collaboration with management, keeping current with culinary trends Manage food safety protocols, ensuring compliance with health and safety regulations at all times Monitor inventory levels, order supplies, and manage stock control efficiently Train and mentor staff in food preparation, cooking techniques, and service standards Coordinate with front-of-house staff to ensure seamless service delivery Maintain cleanliness and organisation of the kitchen area according to hygiene standards Assist in the recruitment and performance management of kitchen personnel Qualifications Proven experience supervising a professional kitchen, ideally within a restaurant or hospitality setting Extensive culinary experience with strong skills in food preparation and cooking techniques Demonstrated leadership abilities with effective team management skills Knowledge of food safety regulations and best practices in hygiene standards Experience in menu development and food presentation excellence Strong organisational skills with the ability to manage multiple tasks efficiently Excellent communication skills to collaborate effectively with team members and management Previous experience in hospitality or restaurant environments is highly desirable This role is ideal for a dedicated culinary professional eager to lead a talented team while delivering outstanding dining experiences. Job Type: Full-time

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  • Management Consultant
    Management Consultant
    1 month ago
    £50000–£55000 yearly
    Full-time
    Borehamwood

    The role involves analysing business operations, identifying strategic and operational improvements, assessing risks, and advising management teams to enhance performance, efficiency, and profitability. The position requires strong analytical, communication, and problem-solving skills to develop solutions that align with organisational goals and regulatory frameworks. Key Responsibilities: • Business Analysis & Strategy Development:, • Analyse organisational structures, business models, and workflows to identify areas for improvement., • Develop business cases, feasibility studies, and process re-engineering plans., • Provide recommendations to optimise performance, reduce costs, and enhance productivity., • Consultancy & Advisory Services:, • Advise senior management on corporate strategy, policy, and operational issues., • Support the implementation of change initiatives, including digital transformation, restructuring, and mergers., • Deliver insights on best practices, governance frameworks, and performance management systems., • Risk Management & Compliance:, • Identify and assess financial, operational, and strategic risks affecting the organisation., • Develop risk mitigation frameworks and contingency strategies., • Ensure compliance with relevant standards, regulations, and corporate policies., • Project Management & Delivery:, • Define project scope, objectives, and deliverables in alignment with business needs., • Coordinate with cross-functional teams to ensure timely project execution., • Monitor and report on project progress and outcomes to stakeholders., • Data Analysis & Reporting:, • Conduct market research and data analysis to support decision-making., • Prepare business performance reports and dashboards., • Present findings and strategic recommendations to management or clients., • Key Skills and Competencies:, • Strong analytical and problem-solving abilities., • Excellent communication, presentation, and interpersonal skills., • Proficiency in data analysis tools and business intelligence software., • Knowledge of risk management principles and frameworks., • Strategic thinking and business acumen., • Project management and change management experience., • Understanding of relevant regulations, governance, and compliance requirements.

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