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The Role In your dream role, you`ll receive: Competitive salary: £32,000 on target earnings Commission: Our uncapped commission scheme recognises the hard work and dedication of our superstar dreamers, with peak incentives to help you rack up the rewards. Discounts: Amazing colleague discount on Dreams products, plus hundreds of brands including restaurants, holidays, and shopping. Buy-in schemes: Youll support your development with the opportunity to progress into different business areas as your experience grows, Whether its a taste of what you`ll be doing day-to-day Managing and motivating your team to increase sales and ensure the highest level of customer satisfaction. Driving a positive environment within your store, ensuring you and your team are regularly involved in business initiatives, sharing best practice and having fun. Proactively leading your team to achieve set goals, expectations and targets through effective coaching and training. Motivating and inspiring all of our valued dreamers. Managing the store rota to ensure we have the right people working at the right times. Walking the floor regularly, ensuring store standards are consistently high so every customer has an exceptional experience. The Person This is the type of person we`re dreaming of: Experience: Your previous retail or commercial sales experience will demonstrate your strong track record of store and team management. Commercially minded: You will be commercially focused and results-driven, with an aptitude for decision making. A proven leader: You will be highly experienced at working to performance targets, and be motivated to achieve results for you and your team. Inspirational: Your strong ability to lead will inspire and motivate your team. Communicator: Using your excellent communications skills, youll live our mission by putting our customers at the heart of everything you do. About Dreams About us: At Dreams, we know your bed is the best place in the whole world. But for the hours between precious sleep, were the UKs important our people feel the love as well. Together were owned by the worlds a lot of Zzzs. With over 200 stores nationwide, youre bonkers about bed, silly for siestas and keen on your kip, Dreams could be the perfect place for you. Dreams. Love your job. TPBN1_UKTJ

CRM Manager Who We Are We are a fast-growing Menswear brand with ecommerce, retail and wholesale channels. Known for our use of characterful fabrications, we are delivering something different to the menswear market. Due to our exciting growth, we are looking to strengthen our marketing team at our tight-knit head office team. The Role We're seeking a commercially minded, data-driven CRM Manager to own and evolve our customer retention strategy. This role will be central to driving ecommerce revenue growth by boosting repeat purchase rates, deepening customer engagement, and building loyalty across every customer touchpoint. You'll design and deliver our multi-year CRM roadmap, ensuring we builds stronger, longer-lasting relationships with our customers. From lifecycle automations to loyalty programs, VIP clienteling to multi-channel campaigns, you'll play a pivotal role in shaping how we engage with our audience. Permanent | Full Time | Hybrid 35 hours per week | Hours 09:30 - 17:30 Competitive Salary & Perks including Staff Discount, Health Cash Plan, Summer Hours & Cycle to Work 26 Days Annual Leave + Bank Holidays Key Responsibilities 1. CRM Strategy & Roadmap Define and own our CRM roadmap across a 1-3 year horizon. Align CRM strategy with ecommerce, retail, and wholesale priorities. Act as the voice of the customer across the business. 2. Data & Insight Capture, enrich, and segment customer data (behavioural, transactional, lifestyle, demographic). Provide actionable insights to inform trade, product, and marketing decisions. Define and report on KPIs: repeat purchase rate, RFM, LTV, and loyalty. 3. Campaigns & Omnichannel CRM Lead multi-channel CRM campaigns across Email, and future touchpoints. Partner with creative teams to deliver personalised and impactful communications. Drive BAU campaigns (segmentation, A/B testing, optimisation) as well as brand storytelling moments. 4. Loyalty & Customer Experience Design and manage our loyalty program, with focus on engagement, LTV, and premiumisation. Develop VIP and clienteling strategies to nurture top-tier customers. Partner with retail teams to extend CRM beyond ecommerce into store experiences. 5. Automation & Personalisation Build advanced lifecycle journeys to optimise customer engagement. Use segmentation and predictive analytics to drive hyper-personalised communications. 6. Cross-Functional Influence Collaborate with brand, product, retail, customer service, logistics, and ecommerce teams. Share insights across the business to ensure customer-centric decision-making. Work closely with external agencies and technology partners. The Ideal Candidate 5+ years' experience in CRM, customer retention, or marketing automation. Proven experience in ecommerce or fast-paced retail, ideally fashion or lifestyle. Track record of increasing repeat purchase rates, LTV, and customer engagement through CRM. Experience designing loyalty programs and running VIP/clienteling activations. Strong technical skills: hands-on with ESP platforms (preferably Klaviyo), A/B testing, segmentation. Analytical thinker with experience in Google Analytics, CRM reporting, and database health monitoring. Comfortable with technical basics (HTML, SQL) to manage and optimise CRM execution. Strong communicator with ability to influence cross-functional stakeholders. Creative mindset with an understanding of design principles for customer communications. Passionate about menswear BH35469 TPBN1_UKTJ

Assistant Manager | North London | Up to £35,000 RAPIDLY EXPANDING and the MARKET LEADER in their retail sector! If you thrive on pace, people, processes and passion, then drive your career forward with this rapidly growing retail business. Our client is a high-profile volume retail store, renowned for value-for-money and excellent customer service. Our client is very much on an upward trajectory, having undergone an impressive new store opening programme over the last few years. Our client is looking for future Store Managers. As an Assistant Manager reporting to the Store Manager and responsible for a strong team, you'll be tasked with driving forward both turnover and revenues from the store based on lean principles. Keeping a close focus on financial KPIs, including wages, wastage and shrinkage will form a key element of the role, together with non-financials such as customer service/feedback, internal audit and standards and compliance. Assistant Manager Responsibilities; Managing the day to day running of a department Acting as Duty Manager for the entire store in the absence of Store Management Assisting Store Management in achieving company KPI's Ensuring your team delivers exceptional customer service Delivering exemplary standards in store presentation, stock control, shrinkage and administration compliance Complying with all Health & Safety policies and legislation Use management information to make strategic business decisions The ideal Assistant Manager candidate; Have a proven track record in a fast paced retail environment. Enjoy being on the shop floor- No sitting in the office for you! Be able to demonstrate a high level of operational, leadership, planning, organisational, interpersonal and communication skills Be target driven and customer service orientated Be highly motivated and ambitious Be a self starter with a can do attitude Please apply with your most up to date cv for the Assistant Manager role BH35112 TPBN1_UKTJ