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Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • People - How you've built, supported, or enabled high-performing teams., • Process - How you apply scalable user-centred design methods to deliver measurable outcomes., • Position - How you influence strategy and champion design across an organisation., • Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • People - How you've built, supported, or enabled high-performing teams., • Process - How you apply scalable user-centred design methods to deliver measurable outcomes., • Position - How you influence strategy and champion design across an organisation., • Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • People - How you've built, supported, or enabled high-performing teams., • Process - How you apply scalable user-centred design methods to deliver measurable outcomes., • Position - How you influence strategy and champion design across an organisation., • Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • People - How you've built, supported, or enabled high-performing teams., • Process - How you apply scalable user-centred design methods to deliver measurable outcomes., • Position - How you influence strategy and champion design across an organisation., • Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • People - How you've built, supported, or enabled high-performing teams., • Process - How you apply scalable user-centred design methods to deliver measurable outcomes., • Position - How you influence strategy and champion design across an organisation., • Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a Product Design Manager in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across sky.com and the My Sky app. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Inspire a team of designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development., • Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps., • Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs., • Drive innovation through AI tools, design systems, and motion principles, delivering seamless, brand-aligned app-first experiences., • Translate customer insights into actionable design improvements, leading workshops, sprints, and research collaboration., • Own delivery and quality, track CX KPIs, and ensure accessibility standards are met across scalable, end-to-end journeys.What you'll bring:, • Track record in delivering world-class, customer-centred large-scale digital products and services across responsive web and native applications., • Experience leading design teams across multiple workloads and complex initiatives, • Expert-level Figma skills, including scalable templates, advanced prototyping and experience leading large-scale component libraries, • Mastery in accessibility to create inclusive experiences, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: · Sky Q, for the TV you love all in one place · The magic of Sky Glass at an exclusive rate · A generous pension package · Private healthcare · Discounted mobile and broadband · A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • People - How you've built, supported, or enabled high-performing teams., • Process - How you apply scalable user-centred design methods to deliver measurable outcomes., • Position - How you influence strategy and champion design across an organisation., • Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a Product Design Manager in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across sky.com and the My Sky app. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Inspire a team of designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development., • Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps., • Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs., • Drive innovation through AI tools, design systems, and motion principles, delivering seamless, brand-aligned app-first experiences., • Translate customer insights into actionable design improvements, leading workshops, sprints, and research collaboration., • Own delivery and quality, track CX KPIs, and ensure accessibility standards are met across scalable, end-to-end journeys.What you'll bring:, • Track record in delivering world-class, customer-centred large-scale digital products and services across responsive web and native applications., • Experience leading design teams across multiple workloads and complex initiatives, • Expert-level Figma skills, including scalable templates, advanced prototyping and experience leading large-scale component libraries, • Mastery in accessibility to create inclusive experiences, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: · Sky Q, for the TV you love all in one place · The magic of Sky Glass at an exclusive rate · A generous pension package · Private healthcare · Discounted mobile and broadband · A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a Product Design Manager in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across sky.com and the My Sky app. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Inspire a team of designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development., • Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps., • Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs., • Drive innovation through AI tools, design systems, and motion principles, delivering seamless, brand-aligned app-first experiences., • Translate customer insights into actionable design improvements, leading workshops, sprints, and research collaboration., • Own delivery and quality, track CX KPIs, and ensure accessibility standards are met across scalable, end-to-end journeys.What you'll bring:, • Track record in delivering world-class, customer-centred large-scale digital products and services across responsive web and native applications., • Experience leading design teams across multiple workloads and complex initiatives, • Expert-level Figma skills, including scalable templates, advanced prototyping and experience leading large-scale component libraries, • Mastery in accessibility to create inclusive experiences, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: · Sky Q, for the TV you love all in one place · The magic of Sky Glass at an exclusive rate · A generous pension package · Private healthcare · Discounted mobile and broadband · A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a Product Design Manager in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across sky.com and the My Sky app. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Inspire a team of designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development., • Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps., • Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs., • Drive innovation through AI tools, design systems, and motion principles, delivering seamless, brand-aligned app-first experiences., • Translate customer insights into actionable design improvements, leading workshops, sprints, and research collaboration., • Own delivery and quality, track CX KPIs, and ensure accessibility standards are met across scalable, end-to-end journeys.What you'll bring:, • Track record in delivering world-class, customer-centred large-scale digital products and services across responsive web and native applications., • Experience leading design teams across multiple workloads and complex initiatives, • Expert-level Figma skills, including scalable templates, advanced prototyping and experience leading large-scale component libraries, • Mastery in accessibility to create inclusive experiences, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: · Sky Q, for the TV you love all in one place · The magic of Sky Glass at an exclusive rate · A generous pension package · Private healthcare · Discounted mobile and broadband · A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • People - How you've built, supported, or enabled high-performing teams., • Process - How you apply scalable user-centred design methods to deliver measurable outcomes., • Position - How you influence strategy and champion design across an organisation., • Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across sky.com, the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do • Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale., • Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes., • Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence., • Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery., • Translate insight into action, using research, analytics, and performance data to drive continuous improvement., • Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions., • Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints., • Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice., • Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring, • Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact., • Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale., • Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity., • Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components., • Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension., • Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions., • Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale., • People - Helping develop high-performing teams., • Process - Applying scalable UCD methods that drive measurable outcomes., • Position - Influencing strategy and embedding design across an organisation., • Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky : the perks . Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a Product Design Manager in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across sky.com and the My Sky app. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Inspire a team of designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development., • Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps., • Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs., • Drive innovation through AI tools, design systems, and motion principles, delivering seamless, brand-aligned app-first experiences., • Translate customer insights into actionable design improvements, leading workshops, sprints, and research collaboration., • Own delivery and quality, track CX KPIs, and ensure accessibility standards are met across scalable, end-to-end journeys.What you'll bring:, • Track record in delivering world-class, customer-centred large-scale digital products and services across responsive web and native applications., • Experience leading design teams across multiple workloads and complex initiatives, • Expert-level Figma skills, including scalable templates, advanced prototyping and experience leading large-scale component libraries, • Mastery in accessibility to create inclusive experiences, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: · Sky Q, for the TV you love all in one place · The magic of Sky Glass at an exclusive rate · A generous pension package · Private healthcare · Discounted mobile and broadband · A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • People - How you've built, supported, or enabled high-performing teams., • Process - How you apply scalable user-centred design methods to deliver measurable outcomes., • Position - How you influence strategy and champion design across an organisation., • Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a Product Design Manager in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across sky.com and the My Sky app. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Inspire a team of designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development., • Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps., • Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs., • Drive innovation through AI tools, design systems, and motion principles, delivering seamless, brand-aligned app-first experiences., • Translate customer insights into actionable design improvements, leading workshops, sprints, and research collaboration., • Own delivery and quality, track CX KPIs, and ensure accessibility standards are met across scalable, end-to-end journeys.What you'll bring:, • Track record in delivering world-class, customer-centred large-scale digital products and services across responsive web and native applications., • Experience leading design teams across multiple workloads and complex initiatives, • Expert-level Figma skills, including scalable templates, advanced prototyping and experience leading large-scale component libraries, • Mastery in accessibility to create inclusive experiences, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: · Sky Q, for the TV you love all in one place · The magic of Sky Glass at an exclusive rate · A generous pension package · Private healthcare · Discounted mobile and broadband · A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across sky.com, the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do • Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale., • Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes., • Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence., • Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery., • Translate insight into action, using research, analytics, and performance data to drive continuous improvement., • Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions., • Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints., • Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice., • Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring, • Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact., • Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale., • Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity., • Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components., • Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension., • Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions., • Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale., • People - Helping develop high-performing teams., • Process - Applying scalable UCD methods that drive measurable outcomes., • Position - Influencing strategy and embedding design across an organisation., • Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky : the perks . Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across sky.com, the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do • Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale., • Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes., • Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence., • Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery., • Translate insight into action, using research, analytics, and performance data to drive continuous improvement., • Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions., • Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints., • Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice., • Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring, • Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact., • Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale., • Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity., • Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components., • Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension., • Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions., • Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale., • People - Helping develop high-performing teams., • Process - Applying scalable UCD methods that drive measurable outcomes., • Position - Influencing strategy and embedding design across an organisation., • Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky : the perks . Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • People - How you've built, supported, or enabled high-performing teams., • Process - How you apply scalable user-centred design methods to deliver measurable outcomes., • Position - How you influence strategy and champion design across an organisation., • Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across sky.com, the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do • Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale., • Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes., • Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence., • Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery., • Translate insight into action, using research, analytics, and performance data to drive continuous improvement., • Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions., • Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints., • Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice., • Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring, • Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact., • Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale., • Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity., • Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components., • Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension., • Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions., • Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale., • People - Helping develop high-performing teams., • Process - Applying scalable UCD methods that drive measurable outcomes., • Position - Influencing strategy and embedding design across an organisation., • Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky : the perks . Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across sky.com, the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do • Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale., • Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes., • Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence., • Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery., • Translate insight into action, using research, analytics, and performance data to drive continuous improvement., • Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions., • Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints., • Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice., • Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring, • Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact., • Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale., • Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity., • Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components., • Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension., • Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions., • Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale., • People - Helping develop high-performing teams., • Process - Applying scalable UCD methods that drive measurable outcomes., • Position - Influencing strategy and embedding design across an organisation., • Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky : the perks . Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across sky.com, the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do • Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale., • Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes., • Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence., • Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery., • Translate insight into action, using research, analytics, and performance data to drive continuous improvement., • Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions., • Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints., • Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice., • Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring, • Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact., • Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale., • Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity., • Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components., • Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension., • Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions., • Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale., • People - Helping develop high-performing teams., • Process - Applying scalable UCD methods that drive measurable outcomes., • Position - Influencing strategy and embedding design across an organisation., • Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky : the perks . Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

ASSISTANT MAINTENANCE MANAGER Full-Time | Excellent Salary & Benefits Got People are recruiting on behalf of our client for an experienced and hands-on Assistant Maintenance Manager. Are you a proactive leader who thrives in a fast-paced environment? Do you enjoy keeping operations running smoothly behind the scenes? This is an excellent opportunity to step into a key leadership role within a busy hotel environment where your impact will be visible every day. THE ROLE As Assistant Maintenance Manager, you will support the overall management of the Maintenance Department, overseeing engineers and contractors to ensure the smooth, safe, and efficient operation of equipment, facilities, and guest services. You will play a vital role in both planned preventative maintenance (PPM) and reactive maintenance, ensuring high standards are maintained across the property. KEY RESPONSIBILITIES * Supervise engineers in completing PPM and reactive maintenance tasks * Manage and liaise with external contractors for servicing and repairs * Ensure maintenance issues are resolved promptly or scheduled effectively * Lead team meetings and deputise for the Maintenance Manager when required * Ensure tools, equipment, and chemicals are stored and controlled in line with company and Health & Safety procedures * Support recruitment, training, and performance management of the maintenance team * Monitor departmental spend and work with the Property Manager to maintain budget control * Plan maintenance shifts effectively and communicate clearly across departments * Promote a safe and productive working environment at all times * Handle maintenance requests professionally and escalate where necessary WHAT WE ARE LOOKING FOR Essential: * Previous maintenance experience within a hotel or similar environment * Relevant City & Guilds building qualifications * Strong knowledge of statutory legislation including Fire, Electrical and Health & Safety regulations * Good organisational and administrative skills * GCSE English and Maths (Grade C or equivalent) * Ability to demonstrate initiative and assertiveness * Strong team-working skills * Good knowledge of hotel plant systems * Health & Safety qualification Desirable: * Strong PC skills including Microsoft Office * Mechanical and/or Electrical qualifications * Train the Trainer certification WHAT'S ON OFFER * Competitive salary and benefits package * Supportive and dynamic working environment * Career development opportunities * A role where your contribution directly impacts the guest experience If you are ready to take the next step in your maintenance leadership career and want to j

Pastry Chef de Partie We are working with a prestigious luxury hotel and resort in Hertfordshire who are seeking a talented Pastry Chef de Partie to join their award-winning kitchen team. This is a fantastic opportunity for a creative pastry chef who thrives in a fast-paced environment and has a genuine passion for producing exceptional desserts and pastries. The Role As Pastry Chef de Partie, you w... ZIPC1_UKTJ

Service Advisor £35,000 - £40,000 + Bonus + Excellent Company Benefits Watford, Hertfordshire Are you an experienced Service Advisor or Workshop Controller looking for a varied role within a growing and well-established business? On offer is an excellent opportunity to join a fast-paced workshop environment, where you will be the key link between customers and the service department, with opportunities for further training and long-term career progression. The company continues to go from strength to strength and is expanding its team due to increasing demand for its services. They have built a strong reputation for looking after their staff and offering long-term stability. Within this role, you will be responsible for managing customer service enquiries, coordinating workshop bookings, liaising with technicians, and ensuring a smooth service process from start to finish. This role would suit a Service Advisor or Workshop Controller looking to join a well-established company offering a varied role and excellent long-term prospects.The Role * Acting as the main point of contact between customers and the workshop * Providing updates to customers and managing service enquiries * Further training and development opportunitiesThe Person * Experience working as a Service Advisor, Service Controller, or within a workshop service department * Comfortable working in a fast-paced environment * Looking for long-term stability and progression Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Trainee Optical Assistant So, you’re a proactive people person, passionate about retail and offering the best customer service? Sounds like you’d be a great fit here. So, if you’ve ever considered a career in optics, this Trainee Optical Assistant role could be perfect for you. As a Trainee Optical Assistant, you don’t need to have previous experience, you just need to be prepared to create an outstanding store environment for both our customers and our team, making sure every patient receives the best care in our stores. Our team We have a wonderful team dedicated people in our store ready and waiting for you to meet. What’s on Offer? As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include: • Salary up to £12.41 (experience dependent), • 28 days annual leave plus your birthday off, • Full time - 40 hours per week including weekend working, • No late nights, • Pension contribution, • Specsavers Perks – our discounted benefits scheme, • Annual subscription to the “Headspace” app, • WeCare – UK confidential employee helpline, • Support with IP, other higher accreditations and Pathway If this is still sounding like a bit of you, we do need you to have a few skills to get started as a Trainee Optical Assistant. These include: • Passion for providing excellent customer service and making customers’ lives easier, • Great teamwork, • A good initiative, • Confidence in using IT systems, • Excellent communication and listening skills, • Prepared to step out of your comfort zone and try something new If you’ve got all these skills, we’d love for you to apply, but there’s also some desirable experience that could set you apart from the competition if you have it. This includes: * Previous experience in a fast-paced customer service environment Checked all the boxes? Now’s the perfect time to apply! #LI-LA2#LI-AG1

Freelance Site Manager Freelance Site ManagerLocation: Near Barnet, North London Rate: £330–£340 per day (Ltd Company or Umbrella No CIS) Contract Length: 15 weeks Start Date: February Sector: Residential Conversion / Commercial-to-Residential The OpportunityA reputable contractor based in Berkshire, known for delivering high‑quality Housing, Commercial and Retail schemes, is seeking an experienced Freelance Site Manager to lead a £2m+ refurbishment of a commercial building being converted into modern apartments. The project is already in procurement and due to begin in February, running for approximately 15 weeks. This is a great opportunity for a capable, organised Site Manager who thrives on fast‑paced refurbishments and tight programmes. Responsibilities • Day‑to‑day site management and coordination of subcontractors, • Ensuring works are delivered to programme, budget, and quality standards, • Overseeing H&S compliance on site, • Liaising with the client, project team and building control, • Managing site documentation, RAMS and daily reports, • Ensuring smooth progress through key milestones and handoverRequirements, • SMSTS & First Aid (essential), • Strong experience managing refurbishment or conversion projects, • Ability to run site independently and drive progress, • Background in residential, commercial, or mixed‑use projects preferred, • Must operate via Ltd Company or Umbrella

Payroll Manager Your new company An established and growing organisation is seeking an experienced Payroll Manager to take ownership of their multi‑site, high-volume payroll function.This is a pivotal role ensuring accurate, timely, and compliant payroll processing across the business. Your new role As Payroll Manager, you will lead the end‑to‑end payroll process, working closely with your Payroll Administrator direct report to deliver a high‑quality payroll service. You will be responsible for ensuring all statutory, HMRC, and pension reporting requirements are met while maintaining a strong focus on accuracy and deadlines. Key Responsibilities • Manage and process multiple monthly payrolls from start to finish, ensuring accuracy and timely completion., • Handle all payroll inputs, including:, • New starters, leavers, and changes to employee details, • SSP, SMP, and other statutory payments, • Data entry and hours verification within Sage, • Auto‑Enrolment pension processes, • Export and upload net salary payments via NatWest and Lloyds online banking portals., • Submit FPS returns and ensure full HMRC compliance., • Liaise with off‑site administrators to ensure accurate information flow., • At least 5 years’ experience in a similar payroll management role., • Strong working knowledge of UK payroll legislation, HMRC guidelines, and pension auto‑enrolment., • Hands-on experience processing multiple payrolls in a fast‑paced environment., • Proficiency with Sage payroll systems and online banking portals., • Excellent attention to detail and ability to work to strict deadlines. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4767851

Temporary Payroll & Pensions Officer must have Public Sector Pensions experience Barnet Temporary Payroll & Pensions OfficerHybrid Working | 36 Hours per Week | Public Sector Pensions Experience Essential A leading public sector organisation is seeking an experienced Payroll & Pensions Officer to join their team on a temporary basis. This role is ideal for someone who thrives in a fast‑paced environment, has strong technical payroll knowledge, and brings hands‑on experience with public sector pension schemes such as LGPS or TPS. Hybrid working is available, offering flexibility alongside a supportive team culture. Key Responsibilities • Ensure accurate and timely processing of payroll for 500+ employees, including full‑time, part‑time, and casual staff., • Administer public sector pension schemes (LGPS, TPS), ensuring full compliance with statutory and scheme‑specific regulations., • Maintain compliance with payroll and pension legislation, including tax, National Insurance, and auto‑enrolment requirements., • Work closely with HR to ensure seamless integration of employee data, contracts, and changes affecting payroll and pensions., • Respond promptly and professionally to payroll and pension queries, providing clear guidance and resolutions., • Prepare and submit statutory returns (P60s, P45s) and year‑end pension contributions., • Liaise with pension scheme providers to ensure accurate reporting of contributions, starters, leavers, and retirement cases., • Maintain and update payroll and pension systems, ensuring data accuracy and system efficiency., • Process payroll for new starters and leavers, ensuring timely inclusion or removal from payroll and pension schemes., • Oversee deductions including PAYE, NI, student loans, and pension contributions., • Support internal and external audits with accurate documentation and robust processes., • Identify opportunities to improve payroll and pension processes for greater efficiency and accuracy., • Produce regular and ad‑hoc reports for senior management, including payroll summaries and pension contribution data., • Provide training and guidance to HR and finance colleagues on payroll and pension matters., • Stay up‑to‑date with changes in payroll and pension regulations, advising on necessary policy updates.About You, • Proven experience in public sector pensions administration is essential., • Strong payroll processing background, ideally within a large or complex organisation., • Excellent attention to detail, accuracy, and organisational skills., • A confident communicator able to work collaboratively across departments., • Proficient in payroll systems and comfortable working with data.What’s on Offer, • Competitive salary depending on experience., • Hybrid working arrangement., • Opportunity to contribute to a respected public sector organisation.

Chief Media Officer Salary: The starting salary is £62,310, which includes allowances totalling £3,009 allowance. The salary is broken down as £59,301 basic salary, which will increase annually until you reach the top of the scale £72,254 Plus, a location allowance of £2,009 and a non-pensionable allowance of £1,000. Location: Westminster Job advert Do you have the ambition to drive some of the country’s biggest news stories and passion to show Londoners how the Met is changing for the better? We are seeking a creative, driven Chief Media Officer with the skills, expertise and impact to help take the Met’s Communications & Engagement team to new heights. The Met is striving to meet the Commissioner’s goals of More Trust, Less Crime and High Standards. From neighbourhood crime to violence against women and girls, county lines and homicide – our performance is improving and we need a leader capable of inspiring a team to tell our stories to maximum effect. The successful candidate will have a track record of delivering exceptional results in a high-pressure environment. They will be adept at steering complex, headline-grabbing announcements and have the judgement to advise a Newsdesk dealing reactively with hundreds of enquiries a day. This is a great time to join one of the most exciting press offices in the business. Following a recent restructure, we are a new and vibrant team and the successful candidate will have the opportunity to play a leading role in our evolution. If you have the energy, ideas and determination to do that successfully, we would love to hear from you. You will be responsible for one of the following: • Leading a proactive media team responsible for a specific area of the Met’s delivery under the priorities set out in A New Met for London - our blueprint for improving policing in the capital. You will oversee and co-ordinate the planning and delivery of a media strategy, identifying proactive opportunities and effectively managing proactive and reactive communications of nationally significant and often controversial issues in a fast-paced environment. Every member of our team is expected to be multi-skilled and to work across several communication disciplines using modern tools and up-to-date professional practice. You will provide advice and leadership across media, digital and internal communications. You must be able to plan strategically and use insight and data to support your plans. You will build effective networks of influencer and community voices and understand how to collaborate effectively with teams handling campaigns, marketing and stakeholder management. About you: You’re not just a media professional - you’re a strategic thinker with a keen sense of the news cycle, political awareness, and a proven track record of managing media in high-pressure environments. You’ll need to be quick on your feet, leading a team with energy and vision while navigating the complexities of policing communications in the capital. How to apply To begin your career at the Met, please click the "apply button “. The application process requires a comprehensive CV, a Personal Statement, and an online application form. In your Personal Statement, you should explain your interest in the position and illustrate how your skills and experiences make you a suitable candidate. Please note that you should not submit two copies of your CV, and ensure that your documents are saved in either PDF or Word format, clearly labelled as CV and Personal Statement. Candidates who successfully pass the interview process, but are not offered this job, may be contacted in due course about alternative roles at the same grade in the Met’s Comms & Engagement team where their experience and skillset are an appropriate fit. Completed applications must be submitted by 23:55 on 25 March 2025.

School Administrator - Secondary School - Barnet - ASAP Start - Full-Time Are you an experienced School Administrator - or a Teaching Assistant with strong MIS experience - looking to take the next step in your career? Do you have working knowledge of SIMS, Arbor or Bromcom and a passion for supporting students and staff in a busy secondary school environment? Tradewind Recruitment is working with a welcoming and well-regarded secondary school in Barnet seeking a dedicated School Administrator to join their team on a full-time, long-term basis, starting ASAP. This is a key role supporting the senior leadership team and wider school staff to ensure smooth and efficient day-to-day operations. School Administrator - Role Overview As a School Administrator, you will provide essential administrative support across the school, ensuring accurate record-keeping, compliance, and effective communication with staff, students, and parents. Your responsibilities will include: * Maintaining and updating student records using SIMS, Arbor or Bromcom * Managing attendance records and producing reports * Handling general enquiries from parents/carers and visitors * Supporting admissions processes and maintaining pupil data * Assisting with timetable updates and internal communications * Managing confidential documentation in line with GDPR and safeguarding policies * Supporting exam administration and relevant paperwork * Liaising with external agencies and the local authority where required * Providing general administrative support to senior leaders and office staff Requirements * Previous experience working in a school setting (Essential) * Experience as a School Administrator or a Teaching Assistant with strong MIS experience * Working knowledge of SIMS, Arbor or Bromcom (Essential) * Excellent organisational and time-management skills * High level of accuracy and attention to detail * Strong communication skills and a professional manner * Ability to work effectively in a fast-paced school environment * Enhanced DBS on the Update Service (or willingness to apply) What's on Offer * A supportive and inclusive secondary school in Barnet * Full-time role: Monday to Friday, term-time only * A key position within a well-structured administrative team * Opportunity for TAs with MIS experience to progress into a dedicated administrative role * Ongoing training and professional development * Potential for a long-term or permanent position How to Apply If you are an experienced School Administrator - or a TA with strong MIS experience ready for progression - and are looking for a full-time opportunity in Barnet starting ASAP, we would love to hear from you. For more information, please contact Elizabeth Topley by emailing or calling (option 3).

· Opportunity to join an exciting cabling and accessories business in growth · Positive and collaborative culture and team support · Working on specialist rail projects across the UK · Lots of support from internal sales and technical teams · Seen as a "one stop shop" of cabling and accessories for customers with accredited CPD for specifiers and installers in the electrical sector RAIL - Business Development Manager - Cabling and Accessories The Role: Our client is a major name within the cable manufacturing and accessories industry and are looking to onboard a new BDM with a focus on the Rail sector. The role will see you selling a huge array of markers, lugs, glands, ties used by OEMs tier 1 and 2 contractors and specialist distribution partners within the rail industry. They have an excellent offering with accredited CPD presentations to take to their contractor customers which sales people will be trained on. The Business Development Manager will be targeting a customer base of Rail OEMS, Rail Contractors and some Distributors within these sectors, working on specifications and installation projects such as HS2 and Transport for London with project managers, engineering teams and buyers. This is a fast paced and sometimes technical sales role so an understanding of electrical and cabling would be a huge advantage but reading technical drawings is not essential as support will provided for this. The Rail BDM will be supported by an in-house sales team, inside Account Managers, and Technical Manager who will be supporting with lead generation, quotations and customer info so team work, communication and collaboration is key to success in the role. This role will see you conducting new business development 70% of your time and managing existing projects 30%. The role will involve a lot of scoping meetings initially to identify opportunities for upselling and cross selling but will evolve as the candidate becomes more established. The Company: Comprising of 3 key brands across cabling and accessories, they have specialist teams to target a variety of sectors and applications. They have the ability to deliver fast, standardised solutions as well as creating bespoke cabling solutions if needed. They have a strong training & development ethos and look after their people. They like to promote from within where possible which means genuine career opportunities can be had here for those that excel and want it, especially in the sales teams. They have an ambitious growth target across the business in the next 3 years which will provide great career opportunities for sales people We are looking for individuals who meet the following criteria: · Have a field sales background with an electrical bias or selling cabling ideally · Can demonstrate a track record in selling to Rail OEMS, contractors ideally · A team player, hard worker and go-getter attitude · Sales reps from an electrical wholesaler, cabling or lighting role would work well · Professional in approach · Full & Clean Driving license Salary: Up to £55,000 basic salary DoE + 20% bonus+ car allowance + 22 days holiday + pension scheme + Healthcare scheme Candidate Location: England or Wales Desired Skills and Experience · Have a field sales background with an electrical bias or selling cabling ideally · Can demonstrate a track record in selling to Rail OEMS, contractors ideally · A team player, hard worker and go getter attitude · Sales reps from an electrical wholesaler, cabling or lighting role would work well · Professional in approach · Full & Clean Driving license

Recruitment Resourcer – Watford Head Office Salary: £25k-£35k+ + monthly bonus opportunities Location: Watford (2 mins from Watford Junction) We’re looking for a motivated Recruitment Resourcer to join our central team of six at our Watford Head Office, supporting a £100m turnover recruitment business specialising in the rail and construction infrastructure market. This is a great opportunity to develop your career in recruitment, working with an experienced team in a fast-paced and supportive environment. What you’ll do • Source, attract, and engage candidates for a variety of roles across the rail and construction sectors., • Write and post job adverts across multiple platforms., • Manage applications, conduct initial screening, and build candidate pipelines., • Support Recruitment Consultants with suitable candidates to meet urgent and future client needs., • Use our database and tools to re-engage previous workers and maintain accurate candidate records. What we’re looking for • Experience in recruitment/resourcing, ideally in rail and/or construction infrastructure workforce supply, but full training is provided., • Excellent communication and organisational skills., • Confidence using IT systems and social media for resourcing., • A proactive and adaptable approach to work. Why join us? • Performance rewards – individual and team targets with monthly bonus opportunities., • Career growth – structured learning and development plans to support progression., • Industry impact – play your part in supplying skilled people to the largest infrastructure projects in Europe., • Tier 1 supplier status – work with a business trusted on major public sector contracts., • Modern office perks – 2 minutes from Watford Junction, with free parking, EV charging points, secure bike storage, and showers., • Great location – close to Watford High Street, shopping centre, restaurants, and bars. The process • Apply online, • Initial telephone screening, • Face-to-face interview, • Offer, • Start – ASAP If you’re looking to start or progress your career in recruitment, we’d love to hear from you. Apply today and help us build the future of UK infrastructure.

Allegis Global Solutions is recruiting for a contract position, and the assignment will be at Warner Bros. Discovery Job Title: Physical Security Technology Project Manager Department Group: WBD Technology – Monetization, Enterprise, & Workplace Business Areas: Studios & Experiences Technology Location: Leavesden Type: Contract Contract duration: 6 months Date created/revised: January 2026 Who are the Studios & Experiences Technology team? S&E Tech are part of the Warner Bros. Discovery Technology group and are responsible for the software and hardware solutions which run physical operations globally. Their area of focus encompasses four main pillars: • Tours & Retail, • Studio Operations, • Physical Security, • Global Real Estate This role sits within the Physical Security pillar, which supports the security systems such as Access Control, CCTV, and Threat Monitoring, throughout WBD locations worldwide. The Role In this role, the Physical Security Technology Project Manager will be dedicated to Leavesden Studios and responsible for the successful delivery of Security applications, from inception and planning through to design, build, delivery and ultimately transition to support. Other core responsibilities include leading and collaborating with project teams, 3rd party implementation partners, and technical teams on a diverse range of major capital projects and smaller initiatives to support the day-to-day running of the security applications of the Studio. To the Business stakeholders, your role will be that of a trusted partner; To the Tech teams, you will be a motivating project lead, providing structure and strong guidance throughout project lifecycles. The role requires a range of skills, involving technical understanding, business analysis concepts and workstream management. Vendor management plays a critical part of this role, coordinating with vendors and studio stakeholders to ensure work is completed on time and with minimal impact to business operations. This is a great opportunity to excel in a fast-paced and ever-changing environment, encompassing a varied range of security applications across the Studio, Tour and Corporate Archives operations. Key Responsibilities • Partner with the WBD Global Security team to deliver critical Physical Security projects and initiatives across the Studio, • Oversee and manage full project lifecycles, within agreed delivery timelines and budget, • Champion business change in alignment to project strategy, to enable high solution adoption, • Identify improvement opportunities and contribute to the project roadmap and backlog for our portfolio, • Contribute to business process & gap analysis exercises, in preparation for project formation, • Work with the business teams to identify key capability needs and identify potential issues, • Excellent stakeholder management and sustainment of outstanding business partner relationships, • Assertively manage challenging conversations, maintaining transparency and trust with high-demanding business leaders, • Maintain understanding of changing business needs and the subsequent impact on process or technology Prior Experience • Proven prior experience of successfully implementing and managing technology projects is crucial to this role., • Experience in security systems, including but not limited to access control, CCTV, videowall solutions, and PSIM systems is highly desirable, as is a willingness to learn new technologies and keep abreast of advancements in the security technology landscape., • A solid understanding of complex application ecosystems with dependencies on system integrations is highly desirable., • Prior experience in multi-geography implementations would be valuable, due to the global and diverse nature of our team and portfolio About You • Energetic and meticulously organized, you are expected to have impeccable communications skills and be able to balance multiple concurrent and/or conflicting priorities, • Motivated to deliver effective projects that realize business benefit and achieve positive adoption, • Passionate about your work and problem solving, flexible, resilient, driven and committed. Exhibiting a strong team orientation, with an innately proactive and not reactive approach to work, • Available to work flexible hours between geographies to accommodate cross-time zone collaboration, as well as responding during off-hours to lead decision-making of critical issues, • Highly self-motivated, reliable & able to work with limited supervision What Else? • Able to develop an in-depth understanding of the business and effectively apply that knowledge to project planning and analysis, • Ability to convert a project and solution vision into a concrete strategy, • Understand Business Processes & Requirements in-depth and effectively apply them to appropriate technical solutions, • Drive gap-analysis exercises where necessary and develop process flows for to-be state, • Develop the end-to-end project plan, across multiple business units, • Develop cost estimates, capturing underlying assumptions, • Track project spend against budget, across workstreams, • Track consolidated Risk, Issues, and Action Items logs, • Responsible for BU Stakeholder Management and comms throughout project phases, • Ensure team readiness and manage the execution of integration, cutover and roll-back activities, • Ensure projects adhere to WBD Compliance, Cyber Security and Data Privacy policies, • Assist in 3rd party vendor contract (e.g. SOW and MSA) reviews, • Assist in preparation of executive communications, • Miscellaneous: manage project documentation and file repositories; document lessons-learned and best practices; provide meeting minutes, as well as manage the action item follow up

Allegis Global Solutions is recruiting for a contract position and the assignment will be at Warner Bros. Discovery Warner Bros. Studio Tour The Making of Harry Potter Retail Assistant Part Time - 4 hour Shifts (One Saturday or Sunday per week) - 16 hours per week Late and weekend availability Shifts runs from 6:15pm-10:15pm On Peak / 4:15-8:15pm Off Peak ASAP Start 6 Months Duration £12.60 per hour via PAYE Love great stories, great people, and a little bit of magic? ✨ At Warner Bros. Studio Tour, our Retail team brings the Wizarding World to life long after the cameras stop rolling - and we’re looking for friendly, energetic people to help make every visit unforgettable. You’ll be right at the heart of the action, welcoming fans from all over the world and helping them take home a piece of their favourite story. From themed shops to exclusive merchandise, our retail spaces are where memory‑making meets magical moments. Whether you’re studying, juggling other commitments, or simply looking for a fun and rewarding part‑time role, this is a great opportunity to work in a vibrant, inclusive environment where no two shifts are the same. You don’t need to be a Harry Potter expert (though it helps!) — just bring your enthusiasm, a positive attitude, and a passion for creating great experiences. Here, teamwork matters, individuality is celebrated, and every shift is a chance to be part of something special. ⚡🪄 Your Role & Responsibilities Act as One Team • Deliver outstanding customer service by warmly welcoming visitors, offering knowledgeable and friendly assistance, and completing transactions with confidence and care., • Work collaboratively with colleagues to achieve shared sales goals and consistently elevate the visitor experience., • Use initiative and attention to detail to maintain high visual and stock presentation standards throughout the day., • Develop product knowledge and create personalised items that add value and enhance the storytelling experience., • Bring the Wizarding World to life through engaging conversations, expert product knowledge, and high‑quality visual merchandising., • Share stories with passion and purpose, connecting products to the wider Harry Potter narrative and suggesting complementary items where appropriate., • Create a welcoming and inclusive experience for every visitor by treating everyone with dignity, respect, and warmth., • Adapt your communication and service style to meet diverse needs, including cultural preferences, accessibility requirements, and different communication styles., • Take ownership of customer interactions from start to finish, ensuring visitors leave satisfied and supported., • Handle queries or challenges with confidence, empathy, and a solution‑focused mindset., • Take accountability for your personal performance and development, reviewing progress and striving to exceed expectations. Skills & Experience • Confident and effective communication skills, with the ability to engage positively with visitors and colleagues., • Experience working in a fast‑paced, customer‑focused environment., • The ability to remain calm and composed under pressure., • A proactive approach, with the initiative to identify and complete tasks independently., • The ability to work efficiently while maintaining a consistently high standard of customer service. If you would like to be considered, please apply with a copy of your CV

This role in summary Beko UK&I are looking for a talented and experienced Website and Ecommerce Manager to join our Ecommerce team. Reporting to the Head of D2C, this multi-faceted role will help to deliver a wide range of digital projects and the day-to-day management of our Direct to Consumer Websites and Marketplaces and CMS. Ultimately, the focus of this role is to help drive our business forward by delivering our digital objectives, including improvements to our user experience, website traffic and increased conversion, and Sales. Your responsibilities will include • Day-to-day management of our existing websites and CMS, including adding/updating content, campaign and landing page setup and data management., • Manage four Hotpoint websites (two D2C websites and two internal websites) using multiple content management systems, ensuring seamless content updates, optimized navigation, and enhanced user experience., • Manage analytics (GA4, Fullstory and Hotjar), leveraging analytics to track performance, improve engagement, and drive data-informed content and UX decisions., • Lead conversion rate optimization (CRO) initiatives to enhance onsite performance and drive measurable business growth., • Manage content optimization projects and lead launch of new products in all four websites., • Effective triaging of all incoming requests from multiple business units, assessing their requirements and communicating updates to all stakeholders in a timely manner., • Working with regional team to ensure features and projects are delivered to spec, on time, and budget., • To support the day-to-day trading of the eCommerce website, working closely with key stakeholders to drive conversion and growth., • Track monthly and ad-hoc Digital metrics, reporting progress using Google Analytics, and other tools. Managed in-house and developing insights to make recommendations to increase conversation rate. Sensitivity: Public • SEO management including content optimisation, automated/manual technical checks, page speed optimisations, search console and SEMrush. Working closely with external SEO agencies and content resources (internal/external) to implement recommendations., • Website testing for new feature launches, including regular website audits to ensure an optimal customer journey. Regular use of cross-browser/device testing., • Comfortable using a variety of Digital and Marketing technology tools and services., • Creating and managing documentation of existing/new features and processes., • General admin, such as data updates, raising purchase orders and invoices. Minimum requirements • At least 3 years experience in a similar role within a commercial environment., • Ability to work in a fast-paced, multi-project environment with demonstrable project management skills that facilitate project prioritisation and successful delivery., • Good technical background with understanding of Web technologies and infrastructure, working with and closely managing third party suppliers and internal stakeholders., • A track-record of pro-active collaboration with multiple business units to deliver impact., • Degree-Level or equivalent technical/digital qualification., • Strong HTML and CSS experience, required for CMS management., • Strong understanding of website design and UX to help improve customer journey and brand impression., • Strong SEO knowledge and hands-on experience implementing SEO strategies., • Strong Google Analytics experience and Google Data Studio., • Good knowledge of GDPR and data transfer best practices, • Understanding of eCommerce trading and overall website management., • Basic image editing skills. Nice to Haves: • Previous experience with Vtex ecommerce., • Knowledge of programming concepts is desirable due to working closely with development agencies., • Good understanding of website technologies and infrastructure, including DNS, Cloud., • Exposure to/experience with CRM and email marketing., • Previous experience with large websites and CMS migrations is desirable. Why Join Beko Europe Beko Europe is a leading home appliance company, dedicated to improving the lives of its consumers through a diverse range of innovative and sustainable products and solutions. As part of Beko, recognized as the "Number 1 Home Appliances Company in Europe,"* Beko Europe offers a portfolio of 16 brands including Beko, Hotpoint, Indesit, Whirlpool, Leisure and Blomberg, to name a handful, all providing quality appliances to millions of households. Beko Europe promotes sustainability in the home, using advanced technology, skilled human resources and strong manufacturing capabilities to contribute to a better future. Our design approach focuses on people-centric solutions that seamlessly integrate functionality, sustainability and appealing design. The company is committed to exceeding consumer

FIRST AND LAST NAME IN OLIVE OIL For over 150 years, Filippo Berio has been synonymous with authentic premium olive oil and uncompromising quality. Today, we continue to grow our trusted brand across the UK grocery, discounter & wholesale landscape, across multiple category’s, bringing Authentic Italian excellence to every kitchen! The role We’re seeking an ambitious Junior National Account Manager to accelerate Filippo Berio’s growth across key retail and discounter channels. In this commercially critical role, you’ll manage a portfolio of national accounts, lead strategic planning and negotiations, and deliver volume, value and profit targets with full P&L ownership. You’ll build trusted relationships with buyers, shape and execute Joint Business Plans, and drive NPD listings and category growth. Working collaboratively with Marketing, Category, Supply Chain and Finance, you’ll ensure flawless delivery of launches and promotions while using data sources such as Kantar, Nielsen and IRI to unlock insights and identify new opportunities. If you thrive in a fast‑paced FMCG environment and want to play a key role in the success of an iconic global brand, this is the perfect next step in your career. The ideal fit • Experience in a National Account Executive role or equivalent, • Have experience managing a P&L, • Passion for achievement; integrity and drive with a strong desire to make things happen, • Is a change champion and pioneers new ideas and approaches, • Strong, confident communicator with good influencing and interpersonal skills with a capability to flex style when appropriate, • Comfortable working in a small dynamic team, • Self starter Salary: £competitive to attract the right talent. (Please discuss with FMCGExec) Location: Circa 3 days in Borehamwood HQ. If you believe in your ability and wish to develop your career please click ‘apply’ and one of our team will be in touch. Please Note – This is an exclusive agreement between Filippo Berio and FMCGExec so all third-party applications will be forwarded on to Chloe to manage as part of our agreed process.

Job Title: Assistant Store Manager Location: Watford Salary: £38,525 - £45,420 + £1,975 London Weighting Role: Permanent - Full-Time Are you ready to take your retail leadership career to the next level? We’re recruiting for an ambitious and driven Assistant Store Manager to join one of the UK’s fastest-growing retail businesses. With new stores opening regularly and clear progression pathways, this is your opportunity to grow with a company that truly invests in its people. If you thrive in fast-paced environments, love leading from the front, and are motivated by delivering results, this could be the perfect role for you. About the Role As Assistant Store Manager, you’ll play a vital role in driving store performance, leading a high-energy team, and delivering an exceptional customer experience. You’ll deputise for the Store Manager when required and help ensure every operational detail runs smoothly. What You’ll Be Doing • Leading, coaching and developing a high-performing team, • Supporting the Store Manager in delivering strong commercial results, • Ensuring smooth daily operations and excellent customer service, • Driving sales performance and exceeding store targets, • Managing stock levels and overseeing daily stock ordering, • Maintaining high standards of compliance, presentation and efficiency What We’re Looking For • Experience as an Assistant Manager, Store Manager within retail or hospitality, • A hands-on leadership style with a passion for achieving targets, • Strong organisational skills and attention to detail, • A proactive, solution-focused mindset, • Flexibility to travel within a 45-minute radius to support nearby stores, • The ability to prioritise, delegate and motivate a team in a fast-paced environment What’s in It for You? • Competitive salary of £38,525 – £45,420, • Guaranteed annual salary increase, • Clear and structured progression opportunities, • Industry-leading pay and benefits, • Health cash plan and wellbeing support, • The chance to join a business with exciting UK expansion plans If you’re ambitious, driven and ready to build a long-term retail career with genuine progression opportunities, we’d love to hear from you. Apply today and take the next step in your leadership journey. About us: This Assistant Store Manager role is handled by McCarthy Recruitment, an award-winning multi-sector recruiter. We are committed to unlocking your full potential and finding your perfect role. Start your journey today. Apply now or find us online: • Web: McCarthy Recruitment, • LinkedIn: McCarthy Recruitment, • Facebook: McCarthyRecruitment, • Instagram: McCarthyrecruitment The Legal Bit: We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. By applying for this role, you are explicitly consenting for McCarthy Recruitment to hold and process your data in compliance with the General Data Protection Regulations. Your details will be added to our holding database. We process certain personal information about you for our legitimate business interests to identify and contact suitable candidates about positions that may be relevant to them. Details are set out in our privacy policy at privacy. If you wish to exercise your right to access, erase or restrict the processing of your data, please contact us at the office and we will respond to your query.

National Account Executive – Grocery North London – hybrid (4 days per week in office) Circa £40,000 + benefits We’re exclusively partnering with Lotus Bakeries on a major commercial growth project, supporting ten hires across National Account Management and Category Management. With a portfolio that includes Lotus Biscoff, TREK, Nakd, Peter’s Yard and BEAR, this investment reflects a clear commitment to accelerating performance across some of the most recognisable and high growth brands in the category. This is a brilliant step-up role for someone who wants more exposure to Top 4 grocery accounts, and to be closer to the numbers, the customer conversations, and the wider commercial strategy. Key Responsibilities: • Support National Account Managers on key grocery customers, with particular focus on a major Top 4 account, • Help grow and upsell within existing customers, spotting opportunities across the range, • Manage day-to-day customer admin: new line set-up, EPOS pulls, invoice tracking and promo set-up, • Analyse promotional activity and turn data into clear, actionable insights, • Support in building JBPs and annual customer plans, • Take responsibility for P&L and forecasting on a small portfolio of accounts, delivering value, volume and margin targets, • Work cross-functionally with category, supply chain and merchandising to drive in-store visibility and execution What we’re looking for: • You’re likely an existing NAE or sales executive looking for more ownership and exposure to Top 4 Grocery, • High level of numeracy, comfortable working with EPOS, Excel and promo analysis, • Resilient, determined, and happy to roll your sleeves up in a fast-paced environment, • Analytical and curious (you enjoy digging into the data to find a story!), • Great relationship builder: personable, collaborative, and easy to work with for buyers and internal teams, • Someone who wants to learn, grow and be part of a close-knit, ambitious team If the role and responsibilities sound like a good fit for you, then I’d love to speak to you! Find out more about our available opportunities or how we can help you further your career: contact us today. Please get in touch with or click “Apply Now” to be considered for this vacancy. The Advocate Group is a leading recruitment partner, based in the UK, to the FMCG and consumer product sectors. The Advocate Group is a leading UK recruitment partner to the FMCG and consumer products sectors. We are an equal opportunities employer and welcome applications from all suitably qualified candidates. By applying, you agree to our Privacy Policy. The Advocate Group is acting as an employment agency in relation to this vacancy.

Contracts Manager Watford Creating and maintaining great places to live and work delivered by excellent people who care… We are looking to recruit an experienced and driven Contracts Manager to lead delivery of a National TFM contract we have been awarded with Department for Education (DfE). This is a significant NEC4 contract valued at approximately £120M over the next four years, offering the opportunity to play a key role in managing complex service delivery within a critical public sector environment. Responsibilities • Lead the successful delivery of the DfE TFM contract in line with NEC4 contractual requirements, • Manage and develop a team of four direct reports, ensuring high performance and continuous improvement, • Maintain strong client relationships, acting as the primary point of contact for contract matters, • Ensure full compliance with contractual obligations, KPIs, and SLAs, • Drive commercial performance, including cost control, forecasting, and risk management, • Oversee supply chain performance and ensure effective subcontractor management, • Support business growth through identification of opportunities within the contract, • Ensure health, safety, and compliance standards are upheld at all times Person Specification • Proven experience managing large-scale FM or TFM contracts (public sector experience desirable), • Strong working knowledge of NEC contracts (NEC4 preferred), • Demonstrated leadership experience managing teams and developing talent, • Commercially astute with strong financial management skills, • Excellent stakeholder engagement and communication skills, • Ability to manage multiple priorities in a fast-paced environment In return for your hard work we offer additional training and development, 26 days holiday (+ bank holidays), generous pension contribution, life assurance and much more. We are VINCI Facilities – experts in the built environment. VINCI Facilities is a Facilities Management and Building Solutions provider, delivering cost-effective and sustainable bespoke solutions to customers in the public and private sectors. We are committed to working towards a lower carbon society, focusing on sustainable and innovative methods to exceed our partners' goals and add value for all stakeholders – and we were named the top-ranked FM service provider in the Sustainable FM Index for 2020. We put our people first. Always working as a team and collaborating from start to finish. We are the trusted expert in the built environment because we listen to our team and create a workplace that maximises their potential. Fairness, Inclusion and Respect (FIR) at VINCI Facilities is about recognising and celebrating each other’s differences and what they bring to the team. Harnessing this diversity and applying the experiences, abilities and unique qualities of individuals will enhance our business; therefore, we commit to equity of opportunity and fair treatment of all current and potential employees and encourage job applications from all. Should you require any reasonable adjustments to be made as part of the application process please contact us directly. VINCI recognises the importance of helping our employees balance their work and home life by offering flexible working arrangements across many of our roles which include working from home to enable employees to balance their working life with other priorities.

My client is a leading boutique practice based in Hertfordshire, specialising in high-value property finance and secured lending. They operate with a traditional, partner-led structure and are known for their technical expertise in bridging loans and complex property recoveries. This is a fast-paced environment with a significant workload, making it the ideal move for a Junior Solicitor who is resilient, ambitious, and looking to escape the repetitive nature of high-street conveyancing. You will receive direct oversight from senior leadership, handling sophisticated matters for institutional lenders that require a high degree of precision and a proactive approach. Working within this focused team, you will take immediate responsibility for a variety of lender-led instructions. This is a hands-on role where you will: • Manage the legal complexities of distressed asset sales and receivership matters., • Provide clear, concise updates to sophisticated receivers and lenders. About You • Qualification: Admitted Solicitor in England & Wales (2 years PQE)., • High Standards: You take pride in the accuracy of your work and can maintain focus even when the volume is high., • Resilient & Proactive: You are comfortable working on-site in a fast-moving, traditional office and can manage competing priorities effectively., • Ambition: You are looking to fast-track your technical skills in a niche area of law. If you are looking to build a specialist reputation early in your career, this firm offers the caseload to get you there. You will be challenged to grow, given significant responsibility, and will handle the kind of work that builds a highly marketable legal CV, all while avoiding the Central London commute.

Do you have experience of directly managing and leading a team to achieve objectives in a target driven, stakeholder/customer focused environment? If you like the idea of inspiring your team to be proud of everything you’ve achieved together, you’re going to find this a hugely rewarding role. One day could find you sorting out deliveries, placing orders and scheduling hours to meet productivity targets. The next, you might be focused on people management and performance, handling customer queries or carrying out till spot checks. And all the while you’ll handle the over-riding goals of maximising sales in your store, ensuring great customer service, minimising costs and optimizing productivity. Our Store Managers are passionate about doing well; motivating and developing their teams to deliver excellent customer service. Your New Role: • All aspects of employee management, development and people performance, • Strong operational mind-set with the ability to make short and long term business decisions, • Providing excellent customer service and maintaining consistent high standards, • Strong leadership skills and due diligence, • Passion for success and ability to motivate employees, • Minimising costs and optimising productivity, • Management of company property, cost control and sales figures, • Regular communication with the Area Manager to ensure best practice in sales development, stock control and financial management of the store About You: • An experienced people-manager, • Used to leading teams in a fast-paced, stakeholder/customer driven environment, • Skilled in time management, cost control and boosting productivity, • Motivated to consistently achieve targets What you will get in Return: • £52,910 rising to £69,000* after 4 years., • Great work-life balance - over 5 days, you’ll work either a 40 or 45-hour contract (including weekends). No matter which option you pick, we’ll make sure you’ve got plenty of time to re-charge your batteries, • 5 weeks annual leave, plus bank holidays, • Full training provided for your first 6 months with us, continued support throughout your career with Aldi, • Company pension, • Private Employee Medical Insurance after 6 months, • Company sick pay scheme, • Company maternity, paternity and adoption leave after 2 years, • Long service rewards, • All employees have access to a 24/7 online wellness portal offering information and guidance on (Physical, Mental, Nutritional, Financial and Social), as well as other wellbeing related benefits, • Access to MyBenefits, where you can find a wide range of benefits, including our bike to work scheme, shopping and cinema discounts, health cash plan, a FREE will, travel and discounted gym memberships, as well as a host of benefits to support your financial and wellbeing needs Aldi is an equal opportunities employer. We’re committed to maintaining a diverse and inclusive workforce and are dedicated to promoting a culture of inclusion, providing an environment in which collaboration, respect and fairness are essential. We value diversity and are dedicated to treating all of our colleagues and prospective colleagues fairly and with respect. *Please note, the salary displayed is based on a 45 hours per week contract. However, Aldi also offer 40 contracts and in these instances the salary offered would be pro-rated.

We are currently seeking a highly motivated and analytical Sales Operations Specialist to support our commercial organisation in driving sales effectiveness, forecasting accuracy, and incentive performance. This is an excellent opportunity for a detail-oriented professional who thrives in a data-driven, fast-paced environment and enjoys working cross-functionally to enable business growth. The Role As a Sales Operations Specialist, you will provide operational and analytical support to the sales function to ensure optimal execution of commercial strategies and achievement of growth objectives. You will work closely with Sales, Marketing, Finance, and IT teams to deliver accurate forecasting, reporting, and incentive management. This is a specialist-level individual contributor role with responsibility for managing assigned projects and contributing to continuous improvement initiatives. Key Responsibilities • Provide administrative and operational support to the Sales function, including preparation of sales forecasts, expense forecasts, budgets, and quotas, • Coordinate sales meetings and support commercial planning processes, • Conduct statistical analysis on sales data to identify trends, risks, and growth opportunities, • Develop and manage territorial sales quotas aligned with profit and growth plans, • Maintain and optimise online sales and marketing systems, ensuring data accuracy and integrity, • Act as liaison with IT to troubleshoot and resolve system-related issues, • Train and support sales, marketing managers, and field teams in accessing and interpreting sales data, • Prepare and manage commission and incentive budgets for assigned districts or regions, • Perform detailed sales incentive calculations and validation, • Administer field sales forecasting systems and provide management with accurate sales potential insights, • Recommend process improvements to enhance reporting accuracy and operational efficiency About the Role • Established and productive individual contributor, • Works independently with general supervision on moderately complex assignments, • Contributes to project milestones and cross-functional initiatives, • Identifies opportunities to improve systems and processes, • May provide guidance to entry-level professionals About You • University Degree required, • Minimum 2 years’ relevant experience (or advanced degree with no experience required), • Strong analytical and statistical skills with ability to interpret sales data, • High attention to detail and strong organisational skills, • Experience working with sales reporting tools, CRM systems, or forecasting platforms, • Proficiency in Excel and data analysis tools, • Strong communication skills with ability to collaborate across departments, • Ability to manage multiple priorities in a structured and deadline-driven environment

Our client is a premier boutique practice and the leading "go-to" for institutional lenders, challenger banks, and bridging finance providers. Recognised for their "challenger" mentality and technical precision, they specialise in high-value property finance and sophisticated asset recovery. Operating under a partner-led structure that prioritises speed and commercial "cut-through," they offer a fast-paced environment where technical expertise is rewarded over corporate bureaucracy. We are seeking an experienced Associate Solicitor to join an award-winning Dispute Resolution department. Working directly alongside a lead Partner, you will take full ownership of lender-led instructions that sit at the intersection of Property Litigation and Contentious Insolvency. This is a pivotal role for a practitioner who wants to escape the London commute without sacrificing the quality of High Court instructions or high-stakes recovery work. We welcome applications from more experienced solicitors seeking a senior-level platform at a specialist firm. Key Responsibilities • Strategic Portfolio Recovery: Manage the entire lifecycle of lender-led instructions, from initial default through to final debt realisation., • Complex Possession: Execute contested mortgage possession work for commercial and residential assets., • Contentious Insolvency: Lead on bankruptcy petitions, winding-up proceedings, and litigation involving antecedent transactions under the Insolvency Act 1986., • Professional Negligence: Pursue high-value claims against solicitors, valuers, and title insurers where professional error has compromised a lender’s security., • Technical Mastery: Navigate indemnity claims against the Land Registry and manage County/High Court proceedings with commercial efficiency. About You • Qualified Solicitor (England & Wales): Minimum 2 years PQE with a robust background in Property Litigation or Insolvency., • Technical Independence: You are a practitioner comfortable managing a high-quantity, varied caseload from initial instruction to final conclusion ("cradle-to-grave")., • Commercial Mindset: You understand that "winning" for a lender means swift asset realisation; you are resilient, decisive, and provide actionable advice. Location: Elstree / Borehamwood (Hertfordshire) Experience: 2+ Years PQE (More experienced solicitors/practitioners are welcome to apply) Salary: From £50K plus bonus and benefits Terms: Permanent, Full-time, On-site

As a Sales Consultant, you will play a key role in promoting and selling our IT and accounting courses within a fast-paced, target-driven environment across the UK market. You will identify potential students, provide expert career guidance, and support them throughout their learning journey—from the initial enquiry through to course completion. Key Responsibilities: • Student Outreach: Identify and reach out to potential students through various channels, including online platforms, social media, and email marketing., • Course Counselling: Provide comprehensive information about our IT courses, including curriculum, benefits, and career prospects., • Student Enrolment: Guide students through the enrolment process, ensuring a smooth and efficient experience., • Student Support: Offer ongoing support to students throughout their learning journey, addressing any questions or concerns., • Sales: Meet and exceed sales targets by effectively promoting our IT courses and converting leads into enrolments., • Finance Completion: Help students complete their enrolment by helping students complete their finance applications through our finance partners. Qualifications and Skills: • Bachelor's degree in BSc, BCA, or a related field., • Proven experience in sales or customer service, preferably in the education industry of over 2 years., • Strong understanding of IT and accounting concepts and technologies., • Excellent written and verbal communication skills., • Ability to work independently and as part of a team., • Proficiency in using CRM software, Microsoft Office and other relevant tools. Benefits: • Competitive salary and commission structure., • Paid annual leave (20 + bank holidays), • Opportunities for professional growth and development., • Supportive and collaborative work environment., • Team events and recognition programmes If you are a motivated and results-oriented individual with a passion for education and technology, we encourage you to apply for this exciting opportunity. To apply, please submit your resume and a cover letter .

Looking to work in a fast-paced, high-energy kitchen within one of the UK's finest 5-star hotels? We are looking for talented Chef de Parties who thrive in busy, innovative kitchens, where guests watch the brigade in action, and standards are visible at every pass. Youll be wondering whats in it for

This position would be ideal for a Mobile Maintenance Engineer currently in a similar position who enjoys working in a fast-paced multi-site mobile position and lives in close proximity to the area. Fabric Maintenance Engineer FM Service Provider Harrow & Uxbridge - £34,000 + Package, Van & Fuel C

Lead BMS Commissioning Engineer Are you a BEMS Commissioning Engineer who thrives in fast-paced, high-profile environments? We're working with a leading contractor delivering a major life sciences development in Oxford, a flagship project where building performance, energy monitoring and smar

Account Manager / Brand Manager Location: Welham Green (Office-Based, Permanent) Work with globally recognised brands in a small, friendly, fast-paced team.The Opportunity We are looking for a proactive, organised and commercially aware Brand Manager to join a busy office in Welham Green.You will