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Income Officer 📍 Bristol (Hybrid Working) 💰 Up to £40,000 per annum RSR are currently recruiting for an experienced Income Officer on behalf of a respected Housing Association based in Bristol. This is an excellent opportunity for a housing professional with a strong background in income collection, arrears management, and tenant engagement to join a supportive and forward-thinking organisation. Key Responsibilities Manage a portfolio of rent accounts and proactively maximise income collection. Monitor and reduce rent arrears through early intervention and effective case management. Negotiate repayment arrangements and provide tenants with advice and support. Initiate legal proceedings where necessary in line with policies and procedures. Work collaboratively with internal teams and external agencies to sustain tenancies. Maintain accurate records and ensure compliance with relevant legislation and regulations.About You Previous experience working as an Income Officer, Rent Officer, Income Recovery Officer, or in a similar housing management role. Strong knowledge of rent arrears recovery and tenancy management. Excellent communication and negotiation skills. Ability to manage a varied caseload and prioritise workload effectively. Experience working within social housing or a housing association environment is desirable

Housing Officer Location: Bristol, BS1 Contract: Temporary, initially 3 months Hours: 37 hours per week Positions: 3 Working pattern: Hybrid – office, onsite and home working Driving licence: Required – pool car available DBS: Standard DBS required About the Role We are looking for an experienced Housing Officer to join a busy Tenancy Management Team. You will manage a designated housing patch, overseeing tenancies from start to finish and providing support to tenants to help sustain their tenancies. The role will involve dealing with tenancy breaches, anti-social behaviour, hate crime, complaints and complex housing matters, while working closely with tenants, colleagues and partner agencies. Key Responsibilities Manage a designated patch of tenancies and housing sites. Manage and prioritise a varied caseload. Deal with tenancy breaches, ASB and hate crime. Identify tenant support needs and make appropriate referrals. Handle complaints and complex enquiries. Work with residents, partner agencies and other professionals. Attend multi-agency meetings, case conferences and resident groups. Maintain accurate housing and case-management records. * Support initiatives to improve local communities and housing estates. About You You will have previous experience within housing, public-sector or third-sector services, along with an understanding of tenancy management and relevant housing legislation. You will also have experience managing caseloads or a designated patch and working effectively with tenants, partner agencies and colleagues. A CIH or equivalent housing qualification is desirable but not essential. Apply Now If you are an experienced Housing Officer looking for a temporary opportunity in Bristol, we would like to hear from you. Apply now to be considered for this role

We are currently recruiting for an experienced Asset Data Officer to support the effective management of asset management and property compliance data workig on a contract basis, this role will largely be working from home with the requirement to go to the office for meetings on occasions and is working on a contract basis. The successful candidate will be responsible for maintaining accurate and up-to-date property and asset information, ensuring data is reliable and available to support compliance, investment planning and operational decision-making. Maintain and update asset management, property and compliance data across a range of systems. Input, validate and quality-check property and asset information to ensure accuracy and consistency. Manage data relating to statutory compliance, including areas such as fire safety, gas, electrical, asbestos, lifts and other property compliance requirements. Use various asset management and property databases/packages to maintain and interrogate information. Analyse and manipulate large datasets using Microsoft Excel. Produce reports, schedules and data analysis to support asset management and compliance teams. Identify data discrepancies, gaps and anomalies and undertake investigations to resolve them. Assist with data cleansing, validation and improvement projects. Support the production of management information and performance reports. Work closely with surveyors, compliance teams, contractors and other internal stakeholders to ensure asset information remains accurate. Maintain appropriate audit trails and ensure data is managed in line with organisational procedures. Candidates should ideally have the following- Experience working with asset management, property or housing databases. Strong Microsoft Excel skills, including data analysis, filtering, sorting and reporting. Excellent attention to detail and a methodical approach to data management. Experience of data validation, cleansing and quality assurance. An understanding of housing asset management and property compliance data. The ability to analyse information and identify discrepancies or trends. Strong IT skills and the ability to learn and use different software packages quickly. * Good communication skills and the ability to work effectively with property and compliance professionals. Excellent working conditions and rates of pay on offer with this role

Hoop Housing are looking for an enthusiastic and motivated Housing Officer to join a busy Tenancy Management team! Bristol Hybrid working – 2 days from home£18.75 - £23.79ph Ongoing contract This is a great opportunity for an experienced housing professional to take responsibility for a designated patch and play a key role in supporting tenants, managing tenancies and helping to create safe, well-maintained communities. What will you be doing? You’ll manage tenancies from the start of the tenancy through to its end, while also taking responsibility for the general management of sites across your patch. You’ll be a key point of contact for tenants, helping them sustain their tenancies, resolving issues and providing advice and support where needed. The role will include: Managing a designated housing patch and caseload Dealing effectively with tenancy breaches, including anti-social behaviour and hate crime Handling complex tenancy matters, complaints and enquiries Working with tenants, residents and partner agencies to resolve issues Identifying support needs and helping tenants access appropriate support Organising and participating in multi-agency meetings, case conferences, resident groups and local projects Supporting local initiatives that improve the quality, safety and appearance of the patch Encouraging tenants to get involved and have a say in issues affecting their communities Providing guidance and support to colleagues around tenancy management Keeping IT and paper-based records accurate and up to date What we're looking for We're looking for someone who is confident managing their own caseload, enjoys working with people and isn't afraid to get stuck into challenging situations. You'll need previous housing experience, a good understanding of tenancy management and the ability to work confidently with tenants, colleagues, elected members, partner agencies and other stakeholders. Excellent communication skills, good organisation and the ability to come up with practical solutions are key. A full driving licence is required, as the role involves visiting locations across the patch. Interested? If you're an experienced Housing Officer looking for an ongoing contract with a great hybrid working balance, we'd love to hear from you. Get in touch with Hoop Housing today to find out more or apply

Housing Officer Initial 3-Month Contract – Potential Extension Bristol (BS1) – Hybrid Working £18.35 PAYE or £23.29 Umbrella per hour Are you an experienced housing professional with a strong background in tenancy management and social housing? Client Snapshot: We’re working with an established public-sector housing service seeking a Housing Officer to provide a high-quality tenancy management service across a designated patch. You’ll manage tenancies from beginning to end, help residents sustain their homes and address issues including anti-social behaviour, tenancy breaches and hate crime. Vacancy Brief: Full-time position Initial three-month contract with the potential for extension Based in Bristol, postcode BS3 Hybrid working across the office, community locations and home Working from home available two days per week Current full driving licence required; a pool car is available, so your own vehicle is not essential Standard DBS check required Key Responsibilities: Manage tenancies, properties and sites across a designated housing patch in accordance with policies and procedures Provide advice and support to help tenants sustain successful tenancies Investigate and respond effectively to tenancy breaches, anti-social behaviour and hate crime Manage a varied caseload and resolve complex tenancy, neighbourhood, complaint and enquiry matters Conduct property and estate visits, ensuring housing sites are safe and well maintained Identify residents’ support needs and work collaboratively with colleagues, partner agencies and community services Maintain accurate records and participate in multi-agency meetings, case conferences, resident groups and local initiatives Ideal Candidate Profile: Previous experience within housing, social housing or a relevant public or third-sector service Understanding of housing legislation relating to tenancy management and the issues affecting social housing tenants Experience managing a housing patch, caseload, tenancies or property assets Ability to handle challenging situations professionally, sensitively and confidently Excellent communication, organisation, IT and problem-solving skills A CIH Certificate in Housing Practice or equivalent qualification would be advantageous If you’re an organised and customer-focused housing professional who can confidently manage tenancies, neighbourhood issues and resident relationships, we’d love to hear from you. Housing Officer – Tenancy Management Officer – Neighbourhood Housing Officer – Social Housing Officer – Tenancy Officer – Community Housing Officer – Estate Management Officer – Housing Management Officer – Tenancy Sustainment Officer – Housing Caseworker – ASB Officer – Council Housing Officer – Housing Officer Bristol – Housing Jobs BS3 – Hybrid Housing Officer – Tenancy Management Jobs – Social Housing Jobs Bristol

Supported Housing Officer / Customer Support Coordinator. The focus is on helping residents develop independent living skills, prepare for employment and successfully move into longer-term accommodation, alongside day-to-day housing management. Provide person-centred, housing-related support to prom

Other organisations may call this role Leaving Care Support Officer, Leaving Care Worker, Care Support Worker, Leaving Care Adviser, Young Persons Support Worker, Youth Support Worker, Youth Support Officer, or Housing Support Officer. Additionally, you will: - Support young people with budgeting,

Your Role As a Leaving Care Support and Integration Officer, you will provide person-centred support, information, advice and guidance to young people who have left the care system and are living in our 18+ supported housing. Youll have the chance to make a meaningful difference at a pivotal stage

Site Manager Passive Fire Protection (Firestopping & Compartmentation) Salary: £50,000 per annum Location: Bristol (Site Based) Job Type: Full-time, Permanent Contract: Bristol City Council Fire Compartmentation Framework Reporting to: Contracts Manager Direct Reports: Site Supervisor / SMSTS Firestopper, Tenant Liaison Officer (TLO), Operatives and Site-based Subcontractors About the Role RGE Group is seeking an experienced Site Manager to lead the delivery of passive fire protection works across Bristol as part of the Bristol City Council Fire Compartmentation Framework . This is an exciting opportunity for an experienced Passive Fire Site Manager , Firestopping Site Manager , or Construction Site Manager with knowledge of fire compartmentation , firestopping , and social housing refurbishment projects. As Site Manager, you will take ownership of day-to-day site operations, ensuring works are delivered safely, on programme, to the highest quality standards, and fully evidenced for client sign-off and commercial valuation. Delivering the work is only half of the role. The other half is ensuring every completed installation is fully compliant, correctly documented, and ready for client approval. While some routine administration may be delegated to the Site Supervisor or office support, accountability always remains with the Site Manager. Key Responsibilities Site Delivery & Team Leadership Manage the day-to-day delivery of passive fire protection works across multiple live sites. Plan labour and allocate operatives across gangs, properties and work areas. Set daily priorities and ensure works are completed safely and efficiently. Lead, support and develop the Site Supervisor as your deputy. Supervise operatives and subcontractors, driving productivity and quality. Coordinate access, materials, plant, scaffolding and site logistics. Resolve site issues quickly and escalate risks to the Contracts Manager where required. Monitor progress against programme and implement recovery plans where necessary. Build a positive, high-performing team culture focused on quality, accountability and customer service. Passive Fire Protection & Quality Ensure all firestopping and compartmentation works comply with: Project specifications Manufacturer installation guidance Passive fire industry standards Bristol City Council requirements Inspect completed works before sign-off. Reject non-compliant work and ensure corrective actions are completed. Ensure every completed installation is fully evidenced with: Photographic records Boris reports Completion notes Supporting documentation Ensure evidence is completed before gangs move to the next work area. Minimise defects, rework and return visits through effective quality management. Compliance, Administration & Reporting Routine administrative tasks may be delegated; accountability remains with the Site Manager. You will be responsible for ensuring: Completion Tracker is accurate and up to date for every property, plot and loft. Boris reports are completed and checked against site records. Client SharePoint is updated promptly to support client visibility and commercial valuation. Measured quantities (m and linear metre works) are verified before submission. Daily records, labour returns and site documentation remain accurate. Delegated administration is regularly audited for accuracy and completeness. Health, Safety & Welfare Ensure RAMS and the Construction Phase Plan (CPP) are in place, communicated and signed before work starts. Enforce safe systems of work across all sites. Manage PPE compliance, working at height, scaffolding, permits, asbestos controls and site-specific risks. Conduct regular site inspections and safety conversations. Record and investigate incidents, near misses and unsafe conditions. Stop work immediately where safety or quality standards are compromised. Ensure adequate welfare facilities are maintained. Deliver or arrange weekly toolbox talks. Materials, Logistics & Waste Coordinate deliveries of materials and plant. Arrange waste management, including general and asbestos waste disposal. Organise skip deliveries, exchanges and collections. Ensure logistics support programme delivery. Commercial Responsibilities Verify measured quantities for payment applications. Ensure completed works are fully evidenced to support valuation. Minimise rework and wasted labour. Identify variations and additional works. Protect project profitability through effective planning and resource management. About You We're looking for an experienced Site Manager with a strong background in passive fire protection or construction who can lead teams, maintain high standards and deliver excellent client outcomes. Essential Previous experience as a Site Manager within passive fire protection, firestopping, compartmentation or construction. Strong understanding of passive fire compliance and quality requirements. Experience managing operatives and subcontractors. Excellent leadership and communication skills. Strong organisational and planning ability. Good IT skills and experience using digital reporting systems. SMSTS qualification. CSCS Card. Full UK Driving Licence. Desirable Experience delivering social housing refurbishment projects. Knowledge of Boris reporting software or similar field reporting systems. First Aid at Work. Asbestos Awareness. Scaffold Inspection or Temporary Works knowledge. Experience working to FIRAS, BM TRADA or equivalent passive fire standards. Salary & Benefits We recognise the value of experienced Site Managers and offer a competitive package including: £50,000 annual salary Company vehicle or car allowance Fuel card Company mobile phone and laptop/tablet 23 days annual leave plus Bank Holidays Company pension scheme Ongoing training and professional development Career progression opportunities within a growing passive fire protection business Employee Assistance Programme (EAP) Health and wellbeing support Long-service recognition Company events and team-building activities Branded workwear and PPE provided Secure, long-term work on the Bristol City Council Fire Compartmentation Framework Supportive management team with genuine opportunities to influence project delivery TPBN1_UKTJ

Salary: £35,000 - £40,000 per annum, dependent on experience. Role type: Full-time, permanent basis. Hours: 40 hours per week. Annual Leave: 25 days annual leave per year plus 8 days bank and public holidays. Location(s): Hybrid, attending our Bristol, Manchester, London or Keighley offices for at least 3 days per week. Who we are Dovetail & Slate is a specialist recruitment business focused on the education and public sectors, supporting organisations across the UK with their recruitment needs. We work with schools, colleges, universities, local authorities, housing associations and other public sector organisations to provide high-quality permanent, temporary and interim recruitment solutions. Our specialist teams understand the unique challenges of these sectors, allowing us to deliver tailored recruitment strategies and highly skilled candidates. With deep industry knowledge and a strong focus on long-term partnerships, we help our clients attract, appoint and retain the talent they need to succeed. Job Purpose The Bid Writer will support the growth and development of Dovetail & Slate's business by preparing compelling, high-quality proposals in response to client requests, including tender opportunities, and by providing first-class administration and coordination of the end-to-end bid process. The role is essential in winning new business for existing and prospective clients. You will play a vital part in shaping the content and quality of our bids, ensuring they reflect Dovetail & Slate's values, services and objectives. This role does not require extensive bid writing experience, although it would be advantageous. We'd also consider any applicants with a strong understanding of the recruitment industry, excellent writing skills, and the ability to communicate complex information clearly. Duties and Responsibilities Bid writing and content • Prepare well-structured, clear, and persuasive bids and proposals for new business opportunities., • Collaborate with internal teams, including Sales, Delivery, and Operations, to gather information and create winning bid content., • Ensure all bids meet the clients' requirements and demonstrate Dovetail & Slate's ability to meet their needs effectively., • Proofread and edit content to ensure accuracy, quality, and a consistent tone of voice across all documents., • Maintain a library of template responses, ensuring all content is up-to-date and tailored to Dovetail & Slate's offerings., • Work with the marketing team to develop compelling visuals and supporting materials for proposals., • Deploy your excellent written communication skills across other areas of Dovetail & Slate's consultancy work. Bids administration and coordination • Manage the end-to-end bid process, from initial qualification and information gathering through to final submission., • Own project planning and timeline management for each bid: build bid plans, set milestones and internal deadlines, and coordinate contributors to keep every submission on track., • Manage relevant inboxes: monitor, triage and respond to tender notifications, clarification questions and internal queries, ensuring nothing is missed., • Coordinate and administer the full range of procurement and tender portals (e.g. Find a Tender, Contracts Finder and client e-procurement systems): manage registrations, monitor for new opportunities, download documentation, submit clarification questions and upload final responses ahead of deadlines., • Maintain accurate records of bids, deadlines, outcomes and feedback; track and report on bid outcomes, helping the business to identify areas for improvement in the process., • Support the Chief Strategy Officer in strategy development, ensuring bids align with company goals. Person Specification • Previous experience in a bid writing, proposal writing, or business writing role is highly desirable., • AND/OR you have a solid understanding of the recruitment industry with excellent writing skills., • Strong research, writing, and editing skills with attention to detail., • Exceptional organisational and administrative skills, with proven ability to plan projects and manage multiple deadlines, inboxes and portals simultaneously., • Ability to meet tight deadlines and work under pressure without compromising on quality., • Team player with excellent communication skills and a collaborative approach., • Self-motivated, proactive, and able to work independently., • Knowledge of MS Office Suite (Word, Excel, PowerPoint); experience with bid management software and e-procurement portals is a plus. If you want to take the next step in your career in Bids and Tenders then hit apply or reach out to Andy Stone for more details. Because education matters. Dovetail and Slate Limited (11351060) acts as an Employment Agency. JBRP1_UKTJ

Mental Health Debt and Benefits Advisor We are seeking a dedicated and compassionate Mental Health Debt and Benefits Advisor to join the team. This is an exciting opportunity to make a meaningful difference to the lives of people experiencing mental health challenges by providing specialist welfare benefits and debt advice. Contract type: Fixed Term contract -12 months Hours: Part-time, 22.5 per week Location: Crawley office and co located with Heads On housing support services Salary: £28,000 FTE depending on experience. Closing date: 20th September 2026 Interview dates: w/c 30 September 2026 About the Role You will support clients to maximise their income, address debt issues, improve financial wellbeing, and overcome barriers that impact their recovery and quality of life. Working closely in West Sussex with healthcare professionals, community services, and partner organisations, you will provide a holistic advice service tailored to individual needs. As a Mental Health Debt and Benefits Advisor, you will: • Provide specialist benefits advice and debt casework to individuals affected by mental health problems., • Take an income maximisation approach by identifying grants, charitable funding opportunities, and other sources of financial support., • Complete benefit application forms and assist clients with mandatory reconsiderations, appeals, and challenges to benefit decisions., • Deliver timely, accurate, and person-centred advice, ensuring clients receive a holistic service that addresses wider support needs., • Provide advice across a variety of settings, including hospitals, healthcare outreach locations, community venues, and office environments., • Develop strong working relationships with healthcare professionals, referral partners, and internal teams to manage referrals and progress client cases effectively., • Support clients through multiple communication channels, including face-to-face appointments, telephone, email, video conferencing, and written correspondence., • Ensure compliance with Advice Quality Standard (AQS) requirements, organisational policies, and quality assurance procedures., • Maintain accurate case records, client outcomes, monitoring information, and funder reporting requirements using case management systems., • Meet personal and team performance targets while contributing positively to service development and continuous improvement initiatives., • Participate actively in team meetings, supervision, training, and professional development activities. About You We are looking for someone who has: • Experience of providing welfare benefits advice and/or debt advice., • Knowledge of the UK benefits system, including disability and means-tested benefits., • Understanding of debt advice processes, budgeting, and income maximisation., • Experience supporting vulnerable clients with complex needs., • Strong interviewing, communication, and advocacy skills., • Ability to manage a varied caseload and prioritise competing demands effectively., • Experience maintaining accurate records and using case management systems., • Ability to work collaboratively with external agencies and multidisciplinary professionals., • Commitment to equality, inclusion, client confidentiality, and safeguarding principles. A Trainee post may be considered for right candidate A DBS will be required for this role How to apply: You will need to fill in an application form, addressing the person specification. We reserve the right to close the advert early so don't wait, apply now so you become part of this growing team. About the Organisation Join a local charity helping people of all ages and backgrounds with the support of amazing volunteers. The mission is to provide accessible and reliable information that empowers people to make informed decisions and achieve their goals. You may have experience in other roles such as Debt, Welfare, Benefits, Housing, Debt Officer, Welfare Officer, Benefits Officer, Housing Officer, Debt Advisor, Welfare Advisor, Benefits Advisor, Housing Advisor Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP JBRP1_UKTJ

Housing Estates Officer (EO) Location: Larkhill, Salisbury, SP4 8NR • Pay Rate £15.96 per hour, • First 2 weeks training requires full office attendance; then hybrid working (approx. 60% office / 2 days home), • Training may be ongoing and travel to other locations may be required, • DBS clearance is required (Costs covered by the hiring process), • Assignment runs until 31/03/27 with possibility of extension, • CIOH Certificate of Housing (or similar) is desirable., • Holidays during the first 2 weeks of training cannot be accommodated If you're someone who enjoys variety, strong standards, and making sure services land properly for the people who rely on them, this could be a great match. Our Client, within the MOD, is looking for an EO Housing Estates Officer to help validate and authorise key housing activities-supporting consistent delivery and quality across an allocated portfolio. What you'll be doing: • Own the 'family experience' for an allocated housing portfolio, including occupant monitoring of non-SFA and SSFA, • Conduct patch/ground monitoring to ensure standards are met (including PFI where relevant), • Manage assurance and quality checks, including timely handling and management of complaints (level 2), • Undertake assurance checks on service levels and quality of work provided by suppliers, • Manage an allocated IMS case to agreed standards, • Help deliver additional services (including IRL/SONS/VOIDS) within delegation and timeframes, • Validate and authorise time reliefs within approved limits, • Carry out handovers as requested to ensure the right service delivery for families, • Attend relevant stakeholder engagement events and proactively escalate where standards are not met What you'll bring: • A confident, organised approach to validation, monitoring and authorisation, • A strong commitment to compliance and mandatory requirements (including inspection and training expectations), • The ability to build effective working relationships with teams and stakeholders, • A customer-first mindset with a drive to improve outcomes for families, • Comfort working with case/portfolio responsibilities while maintaining agreed standards, • Self-motivation to identify and complete relevant training and development to grow capability in-role Ready to bring structure, standards and care to housing delivery? Apply now-our Client will be in touch to discuss next steps. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group. Due to the high volume of applications we receive, we are only able to contact candidates who have been selected to progress to the next stage of the recruitment process. If you have not heard from us within 1 week of your application, please assume that your application has not been successful on this occasion. We encourage you to keep an eye on our current vacancies and welcome applications for any future roles that match your skills and experience. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website. JBRP1_UKTJ

Income Officer Bristol (Hybrid Working) Up to £40,000 per annum RSR are currently recruiting for an experienced Income Officer on behalf of a respected Housing Association based in Bristol. This is an excellent opportunity for a housing professional with a strong background in income collection, arrears management, and tenant engagement to join a supportive and forward-thinking organisation. Key Responsibilities Manage a portfolio of rent accounts and proactively maximise income collection. Monitor and reduce rent arrears through early intervention and effective case management. Negotiate repayment arrangements and provide tenants with advice and support. Initiate legal proceedings where necessary in line with policies and procedures. Work collaboratively with internal teams and external agencies to sustain tenancies. Maintain accurate records and ensure compliance with relevant legislation and regulations.About You Previous experience working as an Income Officer, Rent Officer, Income Recovery Officer, or in a similar housing management role. Strong knowledge of rent arrears recovery and tenancy management. Excellent communication and negotiation skills. Ability to manage a varied caseload and prioritise workload effectively. Experience working within social housing or a housing association environment is desirable

Resident Liaison Officer (RLO) - Window & Door Replacements Location: Bristol - Bath - Frome (Various Locations) Rate: Up to £21 per hour Contract: Temporary Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors. We are currently working with a leading contractor who is looking to recruit an experienced Resident Liaison Officer to join their team working across Bristol, Bath and Frome on a programme of window and door replacements and repairs. This is a fantastic opportunity for an experienced RLO to work closely with residents, site teams and contractors, ensuring works are communicated effectively and delivered with minimal disruption to residents. Key Responsibilities Act as the main point of contact for residents throughout the window and door replacement and repair programme. Carry out resident visits and regular communication before and throughout the works. Explain the scope and programme of works clearly to residents. Arrange access and appointments with residents and ensure works can progress efficiently. Keep residents informed of upcoming works, appointments and any changes to the programme. Identify and support vulnerable residents, putting appropriate measures in place where required. Manage resident queries, concerns and complaints, ensuring issues are resolved promptly. Liaise closely with site managers, supervisors, contractors and client representatives. Attend properties and sites to support the smooth delivery of works. Maintain accurate records of resident communications, visits, appointments and feedback. Escalate any issues or concerns to the relevant team and follow through to resolution. Help minimise disruption to residents and maintain strong relationships throughout the programme. Promote excellent customer service and resident engagement. Skills & Experience Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or similar. Experience working on window and door replacements, repairs, planned works or refurbishment projects. Experience working within social housing or occupied properties would be advantageous. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage multiple priorities. Confident dealing with residents, contractors and client representatives. Good IT and administrative skills. Full UK driving licence. A proactive, professional and customer-focused approach. If you are an experienced RLO looking for a new temporary opportunity across Bristol, Bath and Frome, please apply today or contact Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ

Accommodation Support Officer Make a meaningful impact every day. Are you passionate about making a difference in people’s lives? Do you have the resilience and empathy needed to support individuals from diverse backgrounds? We’re looking for committed Accommodation Support Officers to join our team and provide vital support to participants with their housing needs. In this role, you will manage a caseload of adult males either residing in custody or living in the community. Working in close partnership with probation practitioners, you will carry out initial assessments to understand each individual’s circumstances and develop tailored accommodation plans through a series of agreed interventions. You will help participants navigate housing challenges, ensure they are kept informed of decisions that affect them, and support their understanding of their rights throughout the process. We welcome applicants from a variety of professional backgrounds, including social services, mental health, education, or those who have recently graduated and are seeking experience in the criminal justice sector. If you bring a person focused approach and transferable skills, we’d love to hear from you. We understand that not everyone will tick every box and that’s okay. If you’re engaging, adaptable and comfortable working with a diverse range of people, we’ll provide on site training and ongoing support to help you grow in the role. Excellent interpersonal skills are essential, as you will be building and maintaining effective professional relationships with both participants and external stakeholders. We’re looking for positive role models who can inspire and encourage meaningful changes in attitudes and behaviours, helping individuals take steps toward greater stability and independence. In return for your dedication, knowledge, and commitment, we're offering a competitive salary Starting from £25,877 - £29,000 per annum (dependent on experience) with these great benefits: 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days) 2 Volunteer Days Pension - 5% Employee 5% Employer Healthcare Cash Plan, incl. 3 x salary life assurance Annual salary review Refer a friend scheme Free access to Benefit Hub - an online portal with access to a wide range of retail discounts, cycle to work scheme, and additional voluntary benefits Interested? There’s an easy-to-apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on (phone number removed). Communities is part of an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee owners. People are at the front, centre and heart of every service we provide and each decision we make. Location: Bristol Hours: Full time, 37 hours per week (Mon-Fri) Contract: Permanent Key Responsibilities Manage a caseload of participants, producing personalised accommodation plans Carry out initial assessments, considering risk, situation and need Record progress and outcomes timely and accurately using case management system Maintain contact with participants, identifying any emerging risks and concerns Skills & Experience Highly effective interpersonal and communication skills both verbally and in writing Ability to establish and maintain effective working relationships Good organisation skills and ability to meet deadlines

Hoop Housing are looking for an enthusiastic and motivated Housing Officer to join a busy Tenancy Management team! Bristol Hybrid working – 2 days from home£18.75 - £23.79ph Ongoing contract This is a great opportunity for an experienced housing professional to take responsibility for a designated patch and play a key role in supporting tenants, managing tenancies and helping to create safe, well-maintained communities. What will you be doing? You’ll manage tenancies from the start of the tenancy through to its end, while also taking responsibility for the general management of sites across your patch. You’ll be a key point of contact for tenants, helping them sustain their tenancies, resolving issues and providing advice and support where needed. The role will include: • Managing a designated housing patch and caseload, • Dealing effectively with tenancy breaches, including anti-social behaviour and hate crime, • Handling complex tenancy matters, complaints and enquiries, • Working with tenants, residents and partner agencies to resolve issues, • Identifying support needs and helping tenants access appropriate support, • Organising and participating in multi-agency meetings, case conferences, resident groups and local projects, • Supporting local initiatives that improve the quality, safety and appearance of the patch, • Encouraging tenants to get involved and have a say in issues affecting their communities, • Providing guidance and support to colleagues around tenancy management, • Keeping IT and paper-based records accurate and up to date What we're looking for We're looking for someone who is confident managing their own caseload, enjoys working with people and isn't afraid to get stuck into challenging situations. You'll need previous housing experience, a good understanding of tenancy management and the ability to work confidently with tenants, colleagues, elected members, partner agencies and other stakeholders. Excellent communication skills, good organisation and the ability to come up with practical solutions are key. A full driving licence is required, as the role involves visiting locations across the patch. Interested? If you're an experienced Housing Officer looking for an ongoing contract with a great hybrid working balance, we'd love to hear from you. Get in touch with Hoop Housing today to find out more or apply

Housing Officer Location: Bristol, BS1 Contract: Temporary, initially 3 months Hours: 37 hours per week Positions: 3 Working pattern: Hybrid – office, onsite and home working Driving licence: Required – pool car available DBS: Standard DBS required About the Role We are looking for an experienced Housing Officer to join a busy Tenancy Management Team. You will manage a designated housing patch, overseeing tenancies from start to finish and providing support to tenants to help sustain their tenancies. The role will involve dealing with tenancy breaches, anti-social behaviour, hate crime, complaints and complex housing matters, while working closely with tenants, colleagues and partner agencies. Key Responsibilities • Manage a designated patch of tenancies and housing sites., • Manage and prioritise a varied caseload., • Deal with tenancy breaches, ASB and hate crime., • Identify tenant support needs and make appropriate referrals., • Handle complaints and complex enquiries., • Work with residents, partner agencies and other professionals., • Attend multi-agency meetings, case conferences and resident groups., • Maintain accurate housing and case-management records., • Support initiatives to improve local communities and housing estates. About You You will have previous experience within housing, public-sector or third-sector services, along with an understanding of tenancy management and relevant housing legislation. You will also have experience managing caseloads or a designated patch and working effectively with tenants, partner agencies and colleagues. A CIH or equivalent housing qualification is desirable but not essential. Apply Now If you are an experienced Housing Officer looking for a temporary opportunity in Bristol, we would like to hear from you. Apply now to be considered for this role

We are currently recruiting for an experienced Asset Data Officer to support the effective management of asset management and property compliance data workig on a contract basis, this role will largely be working from home with the requirement to go to the office for meetings on occasions and is working on a contract basis. The successful candidate will be responsible for maintaining accurate and up-to-date property and asset information, ensuring data is reliable and available to support compliance, investment planning and operational decision-making. • Maintain and update asset management, property and compliance data across a range of systems., • Input, validate and quality-check property and asset information to ensure accuracy and consistency., • Manage data relating to statutory compliance, including areas such as fire safety, gas, electrical, asbestos, lifts and other property compliance requirements., • Use various asset management and property databases/packages to maintain and interrogate information., • Analyse and manipulate large datasets using Microsoft Excel., • Produce reports, schedules and data analysis to support asset management and compliance teams., • Identify data discrepancies, gaps and anomalies and undertake investigations to resolve them., • Assist with data cleansing, validation and improvement projects., • Support the production of management information and performance reports., • Work closely with surveyors, compliance teams, contractors and other internal stakeholders to ensure asset information remains accurate., • Maintain appropriate audit trails and ensure data is managed in line with organisational procedures. Candidates should ideally have the following- • Experience working with asset management, property or housing databases., • Strong Microsoft Excel skills, including data analysis, filtering, sorting and reporting., • Excellent attention to detail and a methodical approach to data management., • Experience of data validation, cleansing and quality assurance., • An understanding of housing asset management and property compliance data., • The ability to analyse information and identify discrepancies or trends., • Strong IT skills and the ability to learn and use different software packages quickly., • Good communication skills and the ability to work effectively with property and compliance professionals. Excellent working conditions and rates of pay on offer with this role

Housing & Compliance Officer Salary: £26,320 per annum (£31,155.54 per annum with 1x sleep in per week) Hours: 37.5hrs per week Mon-Fri 9-5 (Optional sleep-in shift per week) Contract: Temp to Perm Location: Bristol About the Role: We are looking for a proactive, organised, and compassionate Housing & Compliance Officer to join our team. You will play a key role in ensuring our properties are safe, compliant, well-managed, and provide a positive living environment for residents. Working closely with housing, maintenance, and care teams, you will deliver a high-quality housing management service, supporting tenants to sustain their tenancies while ensuring compliance with housing standards, health and safety requirements, and organisational policies. Key Responsibilities: Manage and maintain a portfolio of properties, ensuring homes are safe, suitable, and compliant with relevant legislation and health & safety standards. Carry out regular property inspections, including weekly checks, health and safety checks, and compliance monitoring. Support effective move-in and move-out processes, including sign-ups, occupancy agreements, property checks, and tenancy closures. Deliver a customer-focused housing management service, building positive relationships with residents and promoting engagement. Work alongside the Care Team to support tenancy sustainment, identifying barriers and ensuring appropriate support is in place. Manage tenancy-related issues including safeguarding concerns, anti-social behaviour, tenancy breaches, and resident queries. Monitor and manage rent and service charge accounts, taking appropriate action to reduce arrears and support residents to maintain payments. Develop and agree payment plans, undertake early intervention, and support enforcement processes where required. Assist residents with housing options, including mutual exchanges, private rented accommodation, and local authority housing pathways. Investigate and respond to reports of nuisance and anti-social behaviour, taking appropriate action to prevent escalation. Liaise with maintenance teams and contractors to ensure repairs, hazards, cleaning, and environmental issues are resolved promptly. Support the implementation and review of housing policies and procedures, including allocations, transfers, arrears, and ASB processes. Maintain accurate records, reports, and documentation in line with GDPR and organisational requirements. About You: You will be a resilient and compassionate housing professional with the ability to manage competing priorities in a busy environment. You will have excellent communication skills and be confident working with vulnerable residents, partner agencies, and internal teams. You will be: Organised, detail-focused, and able to manage your own workload effectively. Confident dealing with challenging situations while maintaining professionalism and empathy. Proactive, solution-focused, and committed to improving residents’ outcomes. Able to build positive relationships with residents and support them to achieve independence. Essential Skills & Experience Previous experience within housing management, tenancy sustainment, supported housing, or a similar role. Understanding of tenancy agreements, landlord responsibilities, and housing legislation. Experience managing rent arrears, tenancy issues, ASB, and safeguarding concerns. Knowledge of welfare benefits, including Housing Benefit and related support. Experience working with vulnerable adults and multi-agency partners. Strong administrative skills with excellent attention to detail. Good IT skills and experience maintaining accurate records. Full UK driving licence. Desirable Experience Experience working within supported housing or accommodation-based services. Knowledge of property compliance, inspections, and health & safety procedures. Experience working alongside social care, support teams, or statutory services. For more info, please contact Inca Reynolds on (phone number removed) or apply now

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