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Compliance & Planning Officer\n\n£32,732\n\nFull Time\n\nPermanent \n\nMon – Friday – 40 hour week - Hybrid working\n\nAbout Lampton Group\n\nLampton Group was established by the London Borough of Hounslow in 2012 with the objective of trading local authority functions in order to generate financial surpluses and return those to the council. \n\nWe are established as a business that has a social heart with a commercial head that delivers outstanding services across the Borough. We are made up of five distinct service business areas:\n\nAbout the Job\n\nTo work with internal and external supply chain partners to ensure that all works are carried out in accordance with Lampton Services requirements, and statutory obligations. You will plan and coordinate compliance works within agreed timescales.\n\nThe role will support the management team to provide up-to-date reporting information for Lampton Homes and LBH reporting on healthy homes, KPI’s, risks, challenges and successes. \n\nUndertake the work planning function for a group of maintenance operatives utilising a range of IT systems to ensure that all appointed jobs are carried out on time and that there are effective communications with customers.\n\nWork collaboratively with all stakeholders to deliver a safe environment for all customers \n\nCarry out other administrative and data handling functions as instructed by the Supervisor, including updating all systems information, addressing queries from the Customer Service Centre. This list is not exhausted of all duties and responsibilities\n\nKey Responsibilities: -\n\nMonitor and plan servicing programmes and planned works relating to statutory health and safety compliance ensure they are delivered on time and to the required standards ensuring that all necessary paperwork is always in place, including corresponding to residence with findings from the report from the surveyors\nPlan, coordinate and arrange all works having due regard to LS and LBH contractual obligations and administer such work in a spirit of mutual co-operation and trust. \nMonitor relevant contractors and operatives to ensure delivery against timescales, specifications, \nResponsible for verification of works completed. Oversee and arranging a programme of post inspections to confirm identified works have been completed in line with suppliers' contractual agreements\nIdentify opportunities to enhance operational performance and customer excellence through continuous improvement of processes, procedures and systems.\nEnsure accurate and timely completion of all paperwork/electronic updates are received and logged. Review and respond to contractors’ applications for payment, in accordance with contract conditions. \nEnsure all completed works is recorded and available for upload into the client’s management system\nEngage with residents to seek their views, use feedback to ensure continual improvement and high levels of customer satisfaction.\nTo display a high level of customer care when dealing with enquiries from tenants and leaseholders and contribute positively towards a high-quality customer focused service. Administrate Leaseholder consultation where required \nThese duties and responsibilities should be regarded as neither exclusive nor exhaustive as the post holder may be required to undertake other reasonably determined duties and responsibilities within the company, commensurate with the grading of the post, without changing the general character of the post.\nEnsure you remain up to date with all relevant compliance and mandatory training that will enable you to fulfil the requirements of your role.\n\nPrevious Experience and Skills Required:\n\nNVQ level 2/3 \n\nGSCE’s grade A to D\n\nBuilding safety qualification\n\nDesired:\n\nExperience of collaborative working with colleagues to monitor and develop services and deliver change\nPrevious experience of working in a Social Housing Repairs environment is desirable. \nAnalytical and logical skills with excellent problem solving\nGood level of numeracy, literacy, written, oral and communication skills \nExperience of working within a customer facing role, delivering an outstanding customer experience\n\nIn return Lampton Group will offer you: \n\nWe offer annual pay reviews and incremental pay increases\n23 days holiday allowance, plus bank holidays\nFree gym membership \nEnhanced Maternity and Paternity leave and Pension Scheme \nExclusive Discounts - save with Lampton Rewards and EE mobile offers\nStaff wellbeing perks - online GP access, EAP, health testing, flu Jabs, and eye care vouchers\nSustainability Perks - cycle to work and electric car salary sacrifice scheme\nCareer Growth – CPD training, structured development, and leadership opportunities\n\nDue to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply. \n\nDiversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process

Red Snapper Recruitment is currently seeking a Probation Service Officer to join the Pre-Release Team at HMP Bronzefield. This is an exciting opportunity to support women approaching release from custody, playing a vital role in coordinating resettlement planning and ensuring a smooth transition back into the community. You will work closely with internal prison teams and external agencies to address key resettlement needs such as housing, supervision, and rehabilitative support. Unlike some community-based roles, this position is custody-based and focuses on pre-release preparation, offering the chance to make a tangible impact at a critical stage in an individual's rehabilitation journey. This is a full-time, on-site temporary contract for 13 weeks, with the possibility of extension. Job Summary Location: HMP Bronzefield, Woodthorpe Road, Ashford TW15 3JZ Contract Type: Temporary, 13 weeks (with possibility of extension) Hours: Full-time, 37 hours per week (flexibility required) Rate: £16.39 p/h PAYE or £21.59 p/h Umbrella Working Pattern: On-siteKey Responsibilities Provide pre-release and resettlement support to approximately 30-40 offenders per month. Conduct assessments to identify needs, risks, and appropriate interventions. Coordinate referrals to housing providers and partner agencies to support resettlement. Manage a caseload of low to medium risk offenders approaching release. Support offender man...

Allocations Officer A Local Authority is seeking an experienced Allocations Officer to join its Housing team. This is an excellent opportunity for a housing professional with strong knowledge of allocations, housing legislation, and housing management systems within a Local Authority environment. The successful candidate will provide advice and support on the Council's Allocations Scheme and Nominations Agreement, ensuring housing applications and allocations are managed effectively and in line with current legislation and policy. Key Responsibilities Assess housing register applications and determine application status and banding decisions Manage the allocation process through to the matching of properties Allocate accommodation in line with the Housing Allocation Scheme through the direct matching process Support priority groups including homeless households, medical cases, delayed discharge cases, and under occupiers Provide advice and guidance on allocations and nominations procedures Coordinate void and new build property information from Housing Associations Ensure compliance with housing legislation, policy, and regulatory requirements Work closely with wider housing teams as part of a housing solutions service Requirements Previous experience working within a Local Authority housing allocations team is essential Strong understanding of housing allocations legislation and Choi...

A leading recruitment firm is seeking a compassionate Housing and Support Officer to join the team. Ideal candidates will have strong communication skills and experience in housing or social care.

Previous experience in a Resident Liaison Officer, Customer Service, or Housing Support role (ideally within social housing, regeneration, or construction environments). Our people are at the heart of what we do — and our Resident Liaison Officers play a crucial part in helping us deliver high‑q

Ackerman Pierce is seeking a Homeless Triage Officer in Slough to provide timely advice and support to individuals at risk of homelessness.You will assess housing needs and ensure residents receive the right support according to the Housing Act 1996 and the Homelessness Reduction Act 2017.The ideal

Our client is looking for a compassionate and proactive Housing and Support Officer to join the team in Hanwell. Experience in housing or social care is desirable.

Specialist Temporary Accommodation Officer.On going Monday to Friday 09:00 17:18.Make a Real Difference in Peoples Lives.Our client is looking for a resilient, proactive and compassionate Specialist Temporary Accommodation Officer to join a busy frontline homelessness and housing support service.Th

We are currently recruiting for a Housing Officer to join a busy and supportive housing team. This is a fantastic opportunity for someone with a passion for delivering high-quality housing management services and making a real difference in local communities. You will be responsible for managing a patch of properties, ensuring tenancies are sustained, and delivering excellent customer service to residents. Key Responsibilities Manage a portfolio of residential properties within a defined patch Act as the main point of contact for tenants, providing advice and support Handle tenancy management issues including sign-ups, renewals, and terminations Manage rent arrears and support income recovery Investigate and resolve anti-social behaviour (ASB) cases Conduct property visits and estate inspections Work closely with internal teams and external agencies Ensure compliance with housing policies and relevant legislationAbout You Previous experience in a Housing Officer or similar role Strong knowledge of tenancy management, ASB, and rent arrears Excellent communication and interpersonal skills Ability to manage a varied workload and prioritise effectively Experience working with housing management systems Full UK driving licence (desirable depending on role)If you have the relevant skills then please apply today

We are seeking a proactive and empathetic Homeless Triage Officer to join our Housing OptionsH team. You will act as the first point of contact for individuals and families at risk of homelessness, delivering timely advice, initial assessments, and early interventions to prevent homelessness wherever possible. Working within the framework of the Housing Act 1996 and Homelessness Reduction Act 2017, you will play a key role in identifying housing needs, managing demand, and ensuring residents receive the right support at the earliest opportunity. Key Responsibilities Act as the first point of contact for homelessness enquiries via phone, face-to-face, and digital channels Conduct initial triage assessments to determine eligibility, priority need, and risk of homelessness Provide high-quality housing advice, including prevention options and available support services Identify safeguarding concerns and escalate cases appropriately Refer and signpost customers to relevant internal teams and external agencies Support early prevention work, including landlord negotiation and tenancy sustainment advice Maintain accurate case records and ensure compliance with statutory duties and internal procedures Work collaboratively with housing officers, support services, and partner agenciesAbout You Experience working in housing, homelessness, or a related frontline advisory role Knowledge of homelessness legislation, particularly the Housing Act 1996 and Homelessness Reduction Act 2017 Strong communication and interpersonal skills, with the ability to engage sensitively with vulnerable individuals Ability to assess risk, prioritise cases, and make sound decisions under pressure Experience of safeguarding and working with vulnerable households Good IT skills and ability to maintain accurate records A proactive, solution-focused approach with strong organisational skillsIf you have the relevant skills then please apply today

London and Quadrant Housing Trust is seeking a Housing Ombudsman Service Support Officer to manage and coordinate complaint case histories and draft responses to Ombudsman enquiries. This role focuses on building relationships with the Housing Ombudsman and ensuring effective complaint resolution th

Housing Support Officer - Chiswick. Manage a caseload of residents, offering tailored support to address housing and wellbeing needs. Their work empowers people to build more positive futures through tailored housing and support services.

Morgan Hunt UK Limited is seeking a Housing and Support Officer in Uxbridge to provide essential housing management and support services. In this role, you will support residents with their housing needs, work closely with other departments, and focus on maximizing housing occupancy. This position o

Housing Support Officer - South Ealing. Morgan Hunt is currently recruiting on behalf of YMCA for a dedicated and empathetic Housing Support Officer to join their team in Chiswick, Hounslow. This is a meaningful opportunity to support young and vulnerable individuals by providing housing advice, ten

In your role, you will play a key part in the Housing and Support team, ensuring the delivery of exceptional housing and support services to our residents. Joining our team means becoming part of a friendly and supportive group of experienced housing advisors. YMCA St Paul's Group is a charity that

Trident Group – UK is seeking a Senior Income Officer in Birmingham to manage income recovery and support clients with various needs. The ideal candidate has over 3 years in social housing, with skills in court case preparation and mentorship.

The Income Officer is responsible for delivering frontline income management activity across a defined patch of Look Ahead's supported housing services, including both commissioned services and housing for people with vulnerabilities living in the community. Experience of working within supported ho

CIH International Housing Group is seeking a Temporary Accommodation Officer to work in North Northamptonshire. The role involves supporting homeless households, ensuring their temporary homes are safe, and coordinating with partner services.

Reading Borough Council is seeking an organised Technical Support Officer to join their Housing Property Services Team. This role focuses on supporting building and fire safety compliance and involves reviewing contractor work, managing records, and providing technical support.

CIH International Housing Group is looking for a Housing Officer to manage housing services at Riverside in Camden. This permanent position involves working across defined properties to deliver high-quality housing management. Key responsibilities include liaising with stakeholders, ensuring occupan

In your role, you will play a key part in the Housing and Support team, ensuring the delivery of exceptional housing and support services to our residents. Joining our team means becoming part of a friendly and supportive group of experienced housing advisors. YMCA St Paul's Group is a charity that

Look Ahead Care, Support and Housing Ltd is seeking a compassionate Income Officer for their Head Office in Islington. The role involves frontline income management, ensuring timely rent payments and liaising with housing benefit teams. Applicants should have experience in an income-related role wit

This rewarding role involves supporting applicants through the rehousing journey, particularly assisting residents who may be vulnerable. East Riding of Yorkshire Council is seeking a part-time member for the Housing Resource Team to provide maternity cover.

Morgan Hunt UK Ltd is looking for a Housing Support Officer in Chiswick to manage a caseload of residents while providing tailored support that addresses housing and wellbeing needs.

CIH International Housing Group is seeking a Housing Support Officer to join their team in South Yorkshire. Ideal candidates will have experience in housing services and effective communication skills.

Derby City Council is looking for a Milestone House Officer to join the team at Milestone House, providing housing support to homeless individuals. You will ensure high-quality support, complete risk assessments, and maintain a focus on customer service.

A2Dominion Housing Group Ltd is seeking a Flexible Support Officer for their Domestic Abuse Team in South Oxfordshire. The position offers 25 days holiday plus benefits and opportunities for development within a supportive community-focused organization. In this permanent role, you will provide life

Stonewater is seeking multiple Housing Officers in the South West to manage tenancies and support customers in their communities. Strong communication skills and experience in housing management are essential. Stonewater is committed to customer satisfaction and fostering a supportive work environme

A Housing Association in the Midlands is seeking a Housing Support Officer to provide essential support to residents and help sustain tenancies across the local community. Working closely with housing officers, repairs teams, and external support agencies. Experience in housing support, tenancy sust

Inploi in Trafford seeks a Private Rented Sector Support Officer to support the Housing Options Team. The job supports flexible working arrangements and offers generous leave and benefits like a Local Government Pension Scheme and professional development opportunities.

NPT Pass in the United Kingdom is seeking a Support & Accommodation Officer to work with households in emergency accommodation. This role involves delivering tailored support and guidance while working closely with various stakeholders.

Guardian Jobs is seeking a Housing Officer in Gloucestershire/Worcestershire to manage the full tenancy lifecycle and support communities in need. The ideal candidate has experience in housing management, strong communication skills, and knowledge of housing legislation.

Mears Group is seeking a Resident Welfare Officer to support vulnerable individuals in avoiding homelessness and transitioning into settled accommodation. The ideal candidate will have experience in housing support services, strong communication skills, and a full UK Driving Licence. Responsibilitie

As a Customer Support and Information Officer you will be the first point of contact for the majority of calls that are presented to our Homes & Neighbourhoods Service, from tenants, your colleagues, within the service and across the organisation. Working in customer services can be both rewarding a

Title: Housing Ombudsman Service (HOS) Support Officer. Please click Role Profile - Housing Ombudsman Service (HOS) Support Officer. Knowledge of social housing regulations and the Housing Ombudsman Code.

As a Housing Ombudsman Service (HOS) Support Officer at L&Q, you will manage and coordinate complaint case histories, draft comprehensive responses to Ombudsman enquiries, and ensure every request is tracked and actioned through strong stakeholder engagement. Knowledge of social housing regulations

Morgan Hunt UK Ltd is recruiting for a Housing Support Officer in South Ealing to assist young and vulnerable individuals with housing advice and tenancy support.

A leading charity organization is seeking a motivated Housing Officer to support veterans across the UK. This remote position requires housing experience, excellent communication skills, and a problem-solving mindset. The role involves visiting estates throughout the M25 region and engaging with ten

Morgan Hunt UK Ltd is hiring a Housing Support Officer in Croydon. This ongoing temporary role involves providing essential housing-related support to clients, helping them maintain tenancies and develop independent living skills. Requirements include prior housing support experience and communicati

A community support organization in Lancashire is seeking an Emergency Housing Officer to manage temporary accommodations and provide support to homeless clients. The ideal candidate will have strong organizational skills, experience in supporting vulnerable individuals, and the ability to work inde

Morgan Hunt UK Ltd is looking for a Housing Support Assistant in Surbiton to provide housing management and tailored support to residents. Responsibilities include managing resident caseloads, monitoring rent accounts, and supporting individuals in engaging with community activities. The ideal candi

Kirklees Council is looking for a Customer Support and Information Officer to provide the first point of contact for tenant inquiries within the Homes & Neighbourhoods Service.

CIH International Housing Group is hiring a Housing Officer to provide professional housing management services in Westminster. The successful candidate will manage resident relationships, conduct home visits, and support vulnerable populations. Organizational and communication skills are critical,

We are currently recruiting for a dedicated Housing Support Officer to join a supportive team in Croydon. Previous experience in housing support, homelessness, or support work. Job Title: Housing Support Officer.

The team covers every area in the city and supports local teams of Housing Officers who manage the council housing stock and provide the bulk of support referrals received by the team. As our next Housing Support Officer you will join a large diverse team with a variety of experience and knowledge o

A community-focused organisation in the United Kingdom is seeking Accommodation Support Officers to provide vital support to individuals with housing needs.

L&Q Group is seeking a Housing Ombudsman Service Support Officer to work in a hybrid capacity from London or Manchester.

Bolsover District Council is seeking a Housing Support Officer for its Central Team. Key responsibilities include delivering a Floating Support and Standby service, effective communication with tenants, and the ability to work independently during unsociable hours. This role requires providing essen