Housing support officer jobs in EghamCreate job alerts

We are seeking a motivated and experienced Resettlement & Move-On Officer to join our Housing Services team. You will play a key role in supporting households living in temporary accommodation to move into sustainable, longer-term housing, primarily within the Private Rented Sector (PRS). The successful candidate will work closely with landlords, letting agents, and partner agencies to secure suitable housing options, support tenancy sustainment, and help the council discharge its homelessness duties.Key Responsibilities • Support households in temporary accommodation to secure long-term PRS tenancies, • Develop and implement personalised housing plans to promote move-on and independence, • Engage, negotiate, and maintain positive relationships with landlords, letting agents, and accommodation providers, • Provide advice to tenants on tenancy readiness, affordability, and sustaining their tenancy, • Manage a caseload of households, monitoring progress and updating plans as needed, • Collaborate with internal housing teams and external partners to ensure smooth resettlement, • Support families with education, employment, and wider wellbeing needs during resettlement, • Ensure all activity complies with relevant legislation, council policies, and safeguarding requirementsPerson SpecificationEssential:, • Experience in housing, homelessness prevention, or resettlement work, • Strong knowledge of housing legislation, tenancy rights, and the PRS, • Excellent landlord engagement and negotiation skills, • Ability to manage caseloads effectively and deliver personalised support, • Strong communication, organisational, and problem-solving skills, • Empathy and resilience when working with vulnerable clientsIf you have the relevant skills then please apply today

We are seeking an experienced Resettlement & Move-On Officer to support households in temporary accommodation to secure long-term housing in the Private Rented Sector (PRS). This role is ideal for candidates with a background in estate agency, lettings, or private sector housing, who have experience working with private landlords and managing property placements. You will be responsible for helping homeless households move on from temporary accommodation into suitable private rented accommodation by building relationships with landlords and letting agents, negotiating tenancies, and supporting residents through the resettlement process.Key Responsibilities • Support households to move from temporary accommodation into private rented accommodation., • Work closely with private landlords and letting agents to source suitable properties., • Negotiate rents, deposits, and tenancy terms., • Carry out affordability assessments and ensure properties are suitable and sustainable., • Assist clients with tenancy sign-ups and moving arrangements., • Provide resettlement support to ensure successful tenancy sustainment., • Conduct property viewings where required., • Liaise with Housing Benefit/Universal Credit teams regarding rent and LHA rates., • Maintain accurate case records and meet move-on targets., • Help prevent homelessness by securing private rented sector accommodation.Essential Experience, • Experience working in estate agency, lettings, property management, or private sector housing., • Experience working with private landlords and letting agents., • Experience negotiating rents and tenancy agreements., • Understanding of the Private Rented Sector., • Experience working in housing, homelessness, or resettlement (desirable but not essential if strong PRS/estate agency background).If you have the relevant skills then please apply today!

We are seeking a dedicated and highly organised Housing Allocations Officer to manage and maintain the Council’s Housing Register and support the allocation of social housing in accordance with the Council’s Allocations Policy and relevant housing legislation. You will play a key role in assessing housing applications, determining eligibility, and ensuring that homes are allocated fairly and transparently to those in housing need. Key Responsibilities Assess and process applications to join the Housing Register in line with legislation and the Council’s Allocations Policy. Determine eligibility, priority banding, and bedroom entitlement. Verify documentation and investigate housing circumstances, including medical, welfare, and overcrowding cases. Provide clear housing advice and information to applicants regarding their housing options. Maintain accurate records and ensure all casework is completed within service deadlines. Work closely with homelessness, lettings, and tenancy teams to ensure effective allocation of properties. Respond to enquiries, review requests, and complaints in a professional and timely manner. Participate in the advertising and allocation of properties through the Choice Based Lettings system. Ensure compliance with relevant legislation including Housing Act, Homelessness Reduction Act, and data protection requirements. Essential Requirements Experience working in housing allocations, housing ...

We are seeking an experienced Resettlement & Move-On Officer to support households in temporary accommodation to secure long-term housing in the Private Rented Sector (PRS). This role is ideal for candidates with a background in estate agency, lettings, or private sector housing, who have experience working with private landlords and managing property placements. You will be responsible for helping homeless households move on from temporary accommodation into suitable private rented accommodation by building relationships with landlords and letting agents, negotiating tenancies, and supporting residents through the resettlement process. Key Responsibilities Support households to move from temporary accommodation into private rented accommodation. Work closely with private landlords and letting agents to source suitable properties. Negotiate rents, deposits, and tenancy terms. Carry out affordability assessments and ensure properties are suitable and sustainable. Assist clients with tenancy sign-ups and moving arrangements. Provide resettlement support to ensure successful tenancy sustainment. Conduct property viewings where required. Liaise with Housing Benefit/Universal Credit teams regarding rent and LHA rates. Maintain accurate case records and meet move-on targets. Help prevent homelessness by securing private rented sector accommodation.Essential Experience Experience working in estate agency, lettings, property management, or ...

We are looking for a Temporary Accommodation Visiting Officer to join our Housing team. The role involves visiting temporary accommodation properties to ensure they are occupied by the correct tenants and that tenancies are being managed in line with council policies and procedures. Key Responsibilities Conduct regular visits to temporary accommodation properties. Carry out occupancy checks to confirm authorised occupants are living in the property. Complete tenancy audits and property inspections. Identify and investigate suspected tenancy breaches such as subletting or non-occupation. Ensure properties are being maintained in good condition and report any repairs or health and safety concerns. Liaise with tenants, landlords, managing agents, and internal departments. Maintain accurate records and complete visit reports. Support the prevention of housing fraud within temporary accommodation.Requirements Experience working in housing, preferably in temporary accommodation or tenancy management. Experience carrying out property inspections, tenancy audits, or occupancy checks. Knowledge of homelessness and housing legislation (desirable). Good written and verbal communication skills. Ability to work independently and manage a caseload. Basic IT skills and experience using housing management systems. Full UK driving licence and Access to your own vehicle (Essential)If you have the relevant skills then please apply today...

We are looking for a Temporary Accommodation Visiting Officer to join our Housing team. The role involves visiting temporary accommodation properties to ensure they are occupied by the correct tenants and that tenancies are being managed in line with council policies and procedures. Key Responsibilities • Conduct regular visits to temporary accommodation properties., • Carry out occupancy checks to confirm authorised occupants are living in the property., • Complete tenancy audits and property inspections., • Identify and investigate suspected tenancy breaches such as subletting or non-occupation., • Ensure properties are being maintained in good condition and report any repairs or health and safety concerns., • Liaise with tenants, landlords, managing agents, and internal departments., • Maintain accurate records and complete visit reports., • Support the prevention of housing fraud within temporary accommodation.Requirements, • Experience working in housing, preferably in temporary accommodation or tenancy management., • Experience carrying out property inspections, tenancy audits, or occupancy checks., • Knowledge of homelessness and housing legislation (desirable)., • Good written and verbal communication skill...

A local government authority in the UK is looking for an Environmental Health Regulatory Officer to support housing regulation and public health tasks.

A local government authority in England is looking for a Housing Income Officer to support its housing services.You will manage income collection, work proactively with tenants to prevent arrears, and collaborate with various stakeholders for effective outcomes.The ideal candidate will have experien

We are seeking a proactive and customer-focused Housing Options Officer to provide high-quality housing advice and homelessness prevention services. You will work with individuals and families at risk of homelessness, offering early intervention, tailored housing options, and practical solutions to help people secure and sustain suitable accommodation. Key Responsibilities Provide comprehensive housing advice in line with the Housing Act 1996 (as amended) and Homelessness Reduction Act 2017 Carry out homelessness assessments and develop Personalised Housing Plans (PHPs) Prevent and relieve homelessness through early intervention and case management Make statutory decisions and issue notifications in accordance with legislation Work with landlords, housing providers, and partner agencies to secure accommodation Manage a caseload effectively, maintaining accurate case records Support vulnerable customers, safeguarding adults and children where required Attend court as required, including possession and homelessness-related cases Ensure services are delivered in line with policies, procedures, and performance targetsAbout You Experience in housing options, homelessness prevention, or a related housing role Strong knowledge of housing legislation and statutory homelessness duties Excellent communication, negotiation, and problem-solving skills Ability to manage a complex caseload and make sound decisions under pressure Strong IT skills and experience using housing management systems Commitment to equality, diversity, and delivering excellent customer serviceIf you have the relevent skills then please apply today

Resident Liaison Officer – Building Safety (Remote, Travel Required) Location: Remote (UK) Travel: Weekly resident meetings across England Package: £37k plus car allowance, bonus, private medical cover, travel Employment Type: Full-time About the Role Our client is seeking a proactive and empathetic Resident Liaison Officer to join our Building Safety division within a leading residential development company. This role is critical in supporting residents and leaseholders while building safety works and compliance programmes are delivered across our portfolio. Working remotely, you will act as the key point of contact between residents, building management teams, contractors, and internal departments. You will ensure residents are kept informed, supported, and engaged throughout building safety investigations, remediation works, and ongoing compliance activities. Regular travel across the UK will be required to attend resident meetings, host engagement events, and support communication during key project stages. Key Responsibilities • Act as the primary point of contact for residents regarding building safety programmes and remediation works., • Organise and attend resident meetings and engagement events across the UK., • Provide clear, timely communication to residents about project timelines, works, and safety measures., • Respond to resident queries, concerns, and complaints in a professional and empathetic manner., • Work closely with internal teams including Building Safety, Property Management, and Project Delivery., • Support the preparation of resident communications such as newsletters, notices, and updates., • Maintain accurate records of resident engagement and feedback., • Assist with consultation processes where works impact leaseholders., • Help ensure residents feel informed, supported, and confident throughout building safety programmes. About You • Experience in a Resident Liaison Officer or an Engagement Coordinator for a developer or main contractor, • Strong communication and interpersonal skills with the ability to manage sensitive conversations., • Comfortable presenting to groups and facilitating resident meetings., • Highly organised with the ability to manage multiple buildings and stakeholders., • Ability to travel weekly., • Experience in residential development, housing associations, property management, or construction is desirable., • Knowledge of building safety, remediation programmes, or regulatory compliance would be an advantage but is not essential. What is on Offer • Remote working, • Opportunity to work within a growing Building Safety team, • Meaningful role supporting residents during important safety programmes, • Competitive salary and benefits package, • Travel expenses covered

We are seeking an experienced and motivated Housing Officer to manage a portfolio of properties and provide a high-quality housing management service to residents. The role will involve tenancy management, property inspections, dealing with anti-social behaviour, rent arrears, and ensuring properties meet health and safety standards. Key Responsibilities Manage a patch of properties and act as the main point of contact for tenants Carry out tenancy sign-ups, reviews, and tenancy enforcement Manage rent arrears and support income recovery Investigate and manage anti-social behaviour cases Carry out property inspections and ensure health and safety compliance Manage void properties and coordinate repairs and maintenance Liaise with contractors, support services, and external agencies Handle complaints and provide excellent customer service to residents Maintain accurate housing management records and case notesRequirements Experience working in housing management or a similar role Knowledge of housing legislation and tenancy management Experience managing rent arrears and anti-social behaviour Good communication and organisational skills Ability to manage a caseload and work independentlyIf you have the relevant skills then please apply today

Guildmore Planned Works are seeking a proactive and customer-focused Resident Liaison Officer (RLO) to support residents throughout planned maintenance and improvement works. The RLO will ensure clear communication, minimal disruption, and exceptional customer service as we work to maintain and enhance residents’ homes. The RLO will collaborate closely with clients, project teams, operatives, and subcontractors, delivering timely and accurate information to residents both verbally and in writing. This role is central to promoting a positive resident experience and upholding Guildmore’s customer service standards. Key ResponsibilitiesPlanned Works * Maintain confidentiality of all resident information in line with GDPR requirements. Understand the programme, scope of works, and planned activities. * Schedule appointments with residents and manage booking/non-access schedules via our process management system. Issue weekly reports to site and contract management teams. * Prepare and distribute all resident communications (letters, newsletters, booklets) using clear, positive, and engaging language. * Champion high-quality resident service delivery and monitor performance to ensure a positive impact on residents. * Handle tenant enquiries promptly and liaise with delivery teams to provide updates on work changes, cancellations, and progress. * Adapt communication and working practices to meet the needs of diverse clients and residents. Attend all training courses identified by your Line Manager to support professional development. Consumer Standards * Understand the Consumer Standards set by the Social Housing Regulator and support clients in meeting their obligations. * While visiting properties, conduct additional checks and discreetly report concerns related to condition or decency (e.g., damp, mould) to the client organisation. Record Resident Satisfaction Scoring (RSS) for all work instructions in the required format. * Listen to resident concerns and record all interactions on the process management system (EasyBOP), escalating significant issues to your Line Manager. Attend mandatory training such as Dementia Friends and Safeguarding, reporting any welfare or vulnerability concerns appropriately. Collaboration & Communication * Work collaboratively with clients, contractors, internal teams, and stakeholders to deliver a consistent customer-focused service. * Act as an ambassador for the team, engaging staff, listening to their insights, and involving them in decisions to improve service delivery. * Communicate effectively to ensure alignment and understanding across all parties. * Participate in regular project review meetings to discuss aftercare progress, challenges, and resident feedback. Person SpecificationKnowledge & Experience * Strong customer care background, ideally within a fast-paced environment. * Highly IT literate with good working knowledge of MS Office and job management systems. Understanding of occupied refurbishment and resident engagement processes. * Previous experience in an RLO or similar resident-facing role. Qualities & Attitude * Excellent communication and interpersonal skills; polite, professional, and courteous at all times. Strong organisational abilities with a proactive approach and excellent attention to detail. * Flexible and professional manner, with a positive “can-do” attitude. Team-oriented with a solutions-focused mindset. * Empathy and understanding towards residents’ needs and concerns. What We Offer * Full training and ongoing support. * Friendly and supportive working environment. * Clear career progression within the company

We are seeking a motivated and experienced Resettlement & Move-On Officer to join our Housing Services team. You will play a key role in supporting households living in temporary accommodation to move into sustainable, longer-term housing, primarily within the Private Rented Sector (PRS). The successful candidate will work closely with landlords, letting agents, and partner agencies to secure suitable housing options, support tenancy sustainment, and help the council discharge its homelessness duties. Key Responsibilities Support households in temporary accommodation to secure long-term PRS tenancies Develop and implement personalised housing plans to promote move-on and independence Engage, negotiate, and maintain positive relationships with landlords, letting agents, and accommodation providers Provide advice to tenants on tenancy readiness, affordability, and sustaining their tenancy Manage a caseload of households, monitoring progress and updating plans as needed Collaborate with internal housing teams and external partners to ensure smooth resettlement Support families with education, employment, and wider wellbeing needs during resettlement Ensure all activity complies with relevant legislation, council policies, and safeguarding requirementsPerson Specification Essential: Experience in housing, homelessness prevention, or resettlement work Strong knowledge of housing legislation, tenancy rights, and the PRS Excellent landlord engagement and negotiation skills Ability to manage caseloads effectively and deliver personalised support Strong communication, organisational, and problem-solving skills Empathy and resilience when working with vulnerable clientsIf you have the relevant skills then please apply today

Job Title: Resident Liaison Officer Location: Slough/Windsor Salary: £30,000-£35,000 + 4k car allowance Sector: Social Housing - Planned works MUST HAVE OWN VEHICLE AND PREVIOUS RLO EXPERIENCE The Companys Planned Works are seeking a proactive and customer-focused Resident Liaison Officer (RLO) to support residents throughout planned maintenance and improvement works. The RLO will ensure clear communication, minimal disruption, and exceptional customer service as we work to maintain and enhance residents' homes. The RLO will collaborate closely with clients, project teams, operatives, and subcontractors, delivering timely and accurate information to residents both verbally and in writing. This role is central to promoting a positive resident experience and upholding Guildmore's customer service standards. Key Responsibilities Planned Works Maintain confidentiality of all resident information in line with GDPR requirements. Understand the programme, scope of works, and planned activities. Schedule appointments with residents and manage booking/non-access schedules via our process management system. Issue weekly reports to site and contract management teams. Prepare and distribute all resident communications (letters, newsletters, booklets) using clear, positive, and engaging language. Champion high-quality resident service delivery and monitor performance to ensure a positive impact on residents. Handle tenant enquiries promptly and liaise with delivery teams to provide updates on work changes, cancellations, and progress. Adapt communication and working practices to meet the needs of diverse clients and residents. Attend all training courses identified by your Line Manager to support professional development. Consumer Standards Understand the Consumer Standards set by the Social Housing Regulator and support clients in meeting their obligations. While visiting properties, conduct additional checks and discreetly report concerns related to condition or decency (e.g., damp, mould) to the client organisation. Record Resident Satisfaction Scoring (RSS) for all work instructions in the required format. Listen to resident concerns and record all interactions on the process management system (EasyBOP), escalating significant issues to your Line Manager. Attend mandatory training such as Dementia Friends and Safeguarding, reporting any welfare or vulnerability concerns appropriately. Collaboration & Communication Work collaboratively with clients, contractors, internal teams, and stakeholders to deliver a consistent customer-focused service. Act as an ambassador for the team, engaging staff, listening to their insights, and involving them in decisions to improve service delivery. Communicate effectively to ensure alignment and understanding across all parties. Participate in regular project review meetings to discuss aftercare progress, challenges, and resident feedback. Person Specification Knowledge & Experience Strong customer care background, ideally within a fast-paced environment. Highly IT literate with good working knowledge of MS Office and job management systems. Understanding of occupied refurbishment and resident engagement processes. Previous experience in an RLO or similar resident-facing role. Qualities & Attitude Excellent communication and interpersonal skills; polite, professional, and courteous at all times. Strong organisational abilities with a proactive approach and excellent attention to detail. Flexible and professional manner, with a positive "can-do" attitude. Team-oriented with a solutions-focused mindset. Empathy and understanding towards residents' needs and concerns. What We Offer Full training and ongoing support. Opportunities to learn systems management, compliance, and business operations. Friendly and supportive working environment. Clear career progression within the company. if you feel as so this RESIDENT LIAISON OFFICER position is suitable to yourself and you have the relevant experience - please email your cv directly to

As part of the Community Housing Service, to provide front line housing support, advice and assistance to vulnerable tenants to assist them in maintaining their tenancy and to promote peaceful and sustainable communities in East Lothian, in accordance with Council policies and procedures and Care In

I genuinely look forward to going to work on a Monday how many people can say that! Alex, Housing & Support Officer. Why not be like Alex and join us as our next Housing and Support Officer and make a difference!. At Transform Housing & Support, we believe everyone should live independent and fulf

Housing Ombudsman Service (HOS) Support Officer.

A little more about your core tasks as a Housing & Support Officer:. Housing management activities form part of this role, along with supporting clients daily, to empower them to resolve their problems to reach positive outcomes. Have you got the passion and resilience to support and empower Transfo

The Supported Housing and Welfare Rights Team provide a warm, friendly and responsive service to all clients supported by Creative Support offering support and guidance to clients, staff and partner agencies on matters relating to tenancies, housing law, welfare benefits advice and budgeting. We ar

April 2026) + benefits Hours:37 hours per week (Full time) Location:Community-based role covering services across Mole Valley, Elmbridge, Runnymede and Surrey Heath (regular travel between sites required) Are you resilient, compassionate and confident working with people with complex needs? In Housi

A community support organization in the UK is seeking a Support Officer / Supported Housing Assistant. The role involves delivering tailored housing support to help customers maintain their independence within supported accommodation.

The Street Homelessness Accommodation Team will provide housing support services across supported housing projects including those that have been housed in the Private Rented Sector. About the job Sustainable Housing Support Officer. Experience of providing housing support to people who have experie

The Neighbourhood Housing Officer manages council properties and supports residents to sustain their tenancies. Job Title: Neighbourhood Housing Officer. Knowledge of housing law and local housing policies.

A local government authority in the United Kingdom is seeking three full-time Accommodation Officers to join their inclusive team. Candidates will assist households with temporary accommodation placements, working collaboratively with landlords to support those at risk of homelessness. This is an op

Derventio Housing Trust is at the forefront of housing and support services. If you have an understanding of homelessness, believe that people can be successful in society despite the odds being stacked against them, and are supportive and caring whilst maintaining a highly professional attitude, we

A local authority in Devon is seeking a proactive Housing Triage Officer to join its Housing Options team. Key responsibilities include providing housing advice, managing complex caseloads, and collaborating with agencies. The ideal candidate will have strong knowledge of housing legislation and exc

A local council seeks a Tenancy Sustainment Officer to support tenants in maintaining successful tenancies. Ideal candidates will have experience in welfare benefits, strong communication skills, and a commitment to community support.

A local government organization is seeking a motivated Housing Casework Officer to provide essential support to citizens in housing need. You will play a crucial role in preventing homelessness and ensuring access to stable housing.

Job Title: Contract Support Officer - Housing Repairs (Electrical). If youre enthusiastic, organised, and ready to support vital services in your community, we want to hear from you! Apply now to become a valued member of our clients team as a Contract Support Officer. As a Contract Support Offi

A recruitment agency in the United Kingdom is seeking a Sustainable Housing Support Officer to provide essential support for individuals facing housing challenges. The role involves managing a caseload, developing sustainable housing support plans, and collaborating with various agencies to facilita

A housing support service in Liverpool is seeking an experienced Housing Officer to join their Neighbourhoods team. Candidates should have a strong background in housing management, good communication skills, and a valid UK driving licence.

A recruitment agency is seeking a Housing Officer for a full-time role based in Braintree. The ideal candidate will provide frontline support, manage cases related to homelessness prevention, and maintain records of temporary accommodation.

A forward-thinking housing provider is seeking an experienced Independent Living Officer to support residents in maintaining their independence within sheltered housing schemes. This role involves delivering high-quality housing management services and working closely with vulnerable residents.

Provide practical support and guidance to our front-line care and support the team through on-the-job observational supervision. Are you enthusiastic about making a difference in the lives of older adults? Join our friendly and supportive team at Willow Gardens, an Extra Care service where older peo

A housing organization based in Leeds is seeking a Welfare Support Officer to aid asylum seekers with their applications. This rewarding position requires both practical and emotional support to diverse clients, addressing their unique needs.

A community support organization in Lancashire is seeking an Emergency Housing Officer to manage temporary accommodations and provide support to homeless clients. The ideal candidate will have strong organizational skills, experience in supporting vulnerable individuals, and the ability to work inde

A housing support organization is seeking a Part Time Housing Officer in North West London. The role involves managing tenant inquiries, resolving anti-social behaviour issues, conducting estate inspections, and supporting vulnerable residents.

A leading charity organization is seeking a motivated Housing Officer to support veterans across the UK. This remote position requires housing experience, excellent communication skills, and a problem-solving mindset. The role involves visiting estates throughout the M25 region and engaging with ten

In this role, you'll be the first point of contact for residents, ensuring a safe, supportive, and welcoming environment. Work with a friendly and supportive team.

A local government council in the United Kingdom is seeking a dedicated Benefit Officer to support the community by assessing housing benefit and council tax support claims.

We are looking for passionate and motivated Housing First Specialist Support Officers to join our team, supporting people with a history of rough sleeping to sustain their own homes. As a Housing First Specialist Support Officer you will work alongside individuals who have experienced long‑term ho

We are currently working with a well-established housing provider in West London to recruit an experienced Interim Supported Housing Officer. Managing a supported housing caseload and delivering housing-related support. Previous experience working as a Supported Housing Officer.

A leading recruitment agency is seeking a Contract Support Officer for the Council's Electrical Appliance Inspection Programme in Newham.

A charitable organization in Hanwell is seeking a dedicated customer service representative to join their Housing and Support team. The ideal candidate will engage in collaborative teamwork and contribute to a supportive environment while enhancing residents' experiences.