Trabajos housing support officer en St AlbansCrear alertas

£42,500 to £46,871 inclusive annual salary + Local Government Pension Scheme\nPermanent, Full-time 37 hours per week\nFlexible working options including hybrid working arrangement\nJob Ref: P2427\n \nAbout the role\n \nAre you passionate about delivering excellent customer service, strengthening compliance, and driving continuous improvement? We’re looking for a Quality and Assurance Officer to join our Housing team and help develop, implement and embed a robust quality assurance framework. You will help ensure compliance with the Social Housing (Regulation) Act 2023, the Consumer Standards and the Housing Ombudsman’s Complaints Handling Code, using insight and analysis to support data-led service improvements and a flexible, responsive service for tenants.\n \nIn this role you will take responsibility for the operation and quality assurance of the Housing Complaints function, ensuring complaints are coordinated, investigated, tracked and responded to in line with the Council’s Complaints Policy and the Housing Ombudsman’s Code. You will produce high-quality reporting and analysis from management information and resident feedback, identify themes and systemic issues, contribute to action plans, and monitor the implementation of agreed improvements by service areas. You will also support the development and review of housing policies and guidance to ensure they meet statutory, regulatory and Council standards.\n \nAbout you\n \nWe’re looking for someone with a degree (or equivalent qualification) in a relevant subject, or who can demonstrate graduate-level literacy and analytical skills. You’ll be confident using Microsoft Office (including strong Excel and reporting skills) and other digital tools to manage, analyse and present data clearly. You will have excellent written and verbal communication skills, with the ability to produce clear reports, recommendations and action plans for a range of audiences, and the ability to plan and prioritise your workload to meet deadlines.\n \nYou will bring knowledge and understanding of the social housing sector, including a working knowledge of the Social Housing (Regulation) Act 2023 and the Housing Ombudsman’s Complaints Handling Code. You will also have a good understanding of information governance requirements, including GDPR and data protection, and a clear commitment to equality, diversity and inclusion with an understanding of the Equality Act. Experience of working collaboratively with colleagues, managers and stakeholders to resolve problems and deliver customer-focused solutions is essential. A full driving licence and access to a car for business use is required.\n \nJoin us in making St Albans City and District. We put the environment at the heart of every decision. We live our values—trust, care, confidence, collaboration, and customer focus—while delivering sustainable services, reducing environmental impact and making a difference.\n \nSt Albans is a unique English Cathedral City with a colourful history which can be seen in the Roman remains and variety of beautiful architecture, heritage sites and conservation areas. Set within green belt, off the M25, A1M and M1 the District includes a cathedral, vibrant city centre and thriving villages. Our centrally located offices in the city are near to the station (London St Pancras 20 minutes), shops and restaurants. In short it is a great place to live and work.\n \nIn addition to working within a great team and a comprehensive salary you will have access to:\n\n28.5 days basic annual leave (increasing with service) + bank holidays. Pleasenote: annual leave will be pro-rated for anyone who does not have a standard full-time pattern of 37 hours over 5 days, e.g. part-timers\nLocal Government Pension Scheme\nFlexible working options\nStaff Parking Permit\nReimbursement of professional fees\nComprehensive development and training\nDiscounted membership at selected local sports and fitness centres\nAccess to discounts and benefits via online platform\n \nAdditional Information\n\nDisability Confident: We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets all the essential criteria for the post.\nDisclosure Checks: This post is subject to a Basic Disclosure Check.\nEnglish Fluency: The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).\n \nClosing date for applications:1st June 2026\nInterviews are scheduled for w/c: 8th June 2026\n \nNOTE: Interviews are conducted throughout the application process. We reserve the right to close the vacancy at an earlier date and we strongly encourage you to submit your application as soon as possible.\n \nREF-(Apply online only)

The Welfare & Safeguarding Officer (WFO) is responsible for promoting the safety, wellbeing, and dignity of all residents within the accommodation setting. The role focuses on safeguarding vulnerable adults and children, identifying welfare needs, responding to safeguarding concerns, and working collaboratively with internal teams and external statutory agencies to ensure residents receive appropriate support.\nThe WFO will ensure all safeguarding procedures are followed in line with UK legislation,\nHome Office contractual requirements, and organisational safeguarding policies. The role\nrequires proactive welfare monitoring, accurate record keeping, and effective escalation of safeguarding concerns.\nKey Responsibilities –\nSafeguarding & Protection\n• Identify, respond to, and report safeguarding concerns involving children, vulnerable\nadults, and adults at risk.\n• Ensure safeguarding concerns are recorded promptly and escalated in accordance with\norganisational safeguarding procedures.\n• Complete safeguarding referrals to relevant agencies including Local Authority\nSafeguarding Teams, Multi‑Agency Safeguarding Hubs (MASH), Social Services, and Police\nwhere required.\n• Work in accordance with statutory safeguarding frameworks including the Care Act 2014,\nChildren Act 1989 & 2004, Working Together to Safeguard Children, and the Modern Slavery\nAct 2015.\n• Participate in safeguarding strategy meetings and case discussions where required.\nRisk Identification & Management\n• Monitor residents using risk assessment frameworks including RAG (Red‑Amber‑Green)\nrisk rating systems.\n• Escalate high‑risk cases to the Safeguarding Manager or relevant safeguarding leads.\n• Support the development and implementation of individual risk management plans for\nvulnerable residents.\nIncident Management\n• Respond to welfare incidents and safeguarding concerns occurring on site.\n• Complete Incident Reports (IRs) and ensure all incidents are documented accurately.\n• Liaise with site management and security teams during incidents.\n• Ensure appropriate follow‑up action is taken after incidents occur.\nMulti‑Agency Working\n• Develop effective working relationships with external stakeholders including Local\nAuthority Safeguarding Teams, NHS services, Police, Social Workers, and charities.\n• Attend professional meetings where residents require coordinated support.\nResident Engagement\n• Build positive and professional relationships with residents to encourage trust and\nengagement.\n• Provide guidance on accommodation rules, expectations, and support services available.\n• Support residents in understanding safeguarding and reporting concerns.\nRecord Keeping & Compliance\n• Maintain accurate and confidential records relating to welfare checks, safeguarding\nconcerns, and incidents.\n• Ensure records comply with UK GDPR and the Data Protection Act 2018.\n• Contribute to safeguarding audits, inspections, and compliance reviews.\nWhat We Offer\n Company car provided and petrol card provided\n 28 days holiday (inclusive of bank holidays)\n Flexible scheduling: choose your own 5 consecutive workdays\n 42.5 hours/week between 8am–9pm\n Training provided to support your success\nWhat We’re Looking For\n Extensive experience in welfare, safeguarding, housing, or support work\n Full UK driving licence\n Full-time availability\n Strong communication skills and an empathetic approach\n Ability to work independently and manage a dynamic caseload\nIf you are interested, please apply asap with your cover letter and CV, please highlight all the relevant safeguarding experience you have

A temporary staffing agency is seeking a Housing Income Officer for a full-time role in St Albans.You will support customers in securing housing benefits and managing their accounts, while also engaging with external agencies for comprehensive support.The position requires strong relationship-buildi

Are you a people-focused professional with excellent communication skills? Do you thrive in a role where you can make a real difference to residents while ensuring smooth project delivery? If so, we have the perfect opportunity for you! We are currently seeking a dedicated Resident Liaison Officer (RLO) to join our growing team, supporting our window servicing projects and helping us maintain strong relationships with residents and stakeholders. As a leading commercial window servicing company, we work with both businesses and residential buildings to deliver high-quality repairs, replacements, and maintenance. In this role, you will act as the key point of contact between our company, residents, and stakeholders—ensuring clear communication, minimising disruption, and providing outstanding support throughout the project lifecycle. Key Responsibilities Act as the main liaison between residents and the project team. Inform residents about upcoming work, schedules, and any potential disruptions. Handle queries, concerns, and complaints in a professional manner. Ensure access arrangements are in place for window installations and repairs. Identify and assist vulnerable residents who may need additional support. Conduct site visits and monitor resident satisfaction. Keep accurate records of interactions, feedback, and issues. What We’re Looking For Previous experience in a Resident Liaison, Customer Service, or Tenant Support role. Strong communication and problem-solving skills. Ability to build positive relationships with residents and project teams. Knowledge of social housing, construction, or property maintenance (preferred). A proactive and empathetic approach to customer care. Full UK driving license What We Offer Competitive Salary Pension 33 days holiday, plus have your birthday off Car Allowance Paid time off annually to volunteer Comprehensive health & well-being benefits including cycle to work scheme, heavily discounted gym memberships and free access to mental health first aiders Heavily discounted group discount scheme on all products Group Perks and freebies on days out, cinema, theatre, eating in and out, mobiles phones, food shopping and most major high street retailers Opportunity to work with a forward-thinking and supportive team. Career development and continuous learning opportunities. Take the next step in your career by applying today! Important Information About Right to Work We’re delighted that you’re considering joining our team. For this role, applications will only be accepted from individuals who already have the right to work in the UK, or who can independently secure this right. This position does not meet the Home Office requirements for employer visa sponsorship. If you’re unsure about your eligibility, you can find helpful information on the UK government website. Thank you for your understanding Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees

We are currently recruiting for a dedicated Housing Support Officer to join a supportive team in Croydon. Previous experience in housing support, homelessness, or support work. Job Title: Housing Support Officer.

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