Customer Service Executive
hace 5 días
Saint Albans
Our client is a world-class aerospace material supplier, providing a comprehensive range of products tailored for the Aviation Maintenance, Repair, and Overhaul (MRO) sector. With rapid growth driven by recent investment, they are expanding their team and are looking for a Customer Service Executive to be based at offices near St Albans, Hertfordshire On Offer: • 37.5 Hours a week with flexible start and finish times between 6am and 7pm Monday - Friday, • Offering a salary up to £40K, dependant on skills and experience with an OTE of £45K+, • Annual discretionary bonus, • 22 days’ annual leave plus bank holidays (increasing by 1 day at years 3, 5, and 7). This changes to 25days after successful completion of probation., • Hybrid working (1 day per week from home after 8–10 weeks of onboarding and training), • Recommend-a-friend scheme (£1,000 after a successful referral passes probation), • Quarterly team dinners, a summer team activity, and a Christmas party, • Enhanced parental leave (2 weeks at full pay for both maternity and paternity) with Life assurance at 2x base salary (following 3 months of service), • Onsite parking Main Purpose of the Customer Service Executive: Serving as a point of contact for customers with queries relating to products, orders and deliveries and provide support for sales team. The ideal candidate is goal-oriented and has a deep knowledge of customer service best practices. Ultimately, you should be able to contribute to high quality customer service and achieve challenging sales targets. • Win sales orders while ensuring that the maximum values are obtained for the company as part of the quoting and sales process, • Support the achievements and growth of sales goals and objectives, • Ensure that goods are correctly entered on sales orders and on time as quoted to customers and submit regular reports of non-conformity to the Quality Team, • Ensure that a high level of customer service is given to all customers, • A high-pressure job; which requires extreme focus, dedication and stamina, • You are expected to work out of office hours when required, • Any other duties assigned by the management; where appropriate Duties & Responsibilities of the Customer Service Executive: • Selling multiple product lines to customers, • Sales orders – entering and managing orders, • Quotations - creating and sending quotes to customers, • Communicate important feedback from customers internally, • To aid the company to meet sales targets and report any deviations, • Stay up-to-date with new products and features, • Maintain and update sales and customer records, • Purchasing – as and when required to create and send new orders to our suppliers To Be Considered for the Customer Service Executive: • Proven work experience as a sales support or sales administrator with the ability to sell, • Experience in the aerospace industry is an advantage. Other industries such as Automotive, Pharmaceuticals can be considered, • Strong mathematical, analytical and problem solving skills, • Understanding of sales performance metrics, • Excellent organizational and multitasking skills, • Attention to detail, • Good communication skills, both verbal and written, • Project and time management skills, • Ability to work under strict deadlines, • Bachelor’s degree in aerospace industry or a related discipline, will accept applicants who do not have degrees but have a few years of experience with sales, • Certification in sales, marketing or relevant field is a plus For more details, please contact Willis Global – a leading Recruitment Consultancy for the Aviation & Aerospace sector.