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Hotel Receptionist – Boutique Hotel Kings Cross Born in 2019, The Gyle Hotel is a unique residential hotel located in the colourful borough of Camden. The property offers the opportunity to immerse yourself in one of London's most historically curious neighbourhoods as we welcome our guest to Argyle Square and this beautifully unique, cosy and personalised travel experience. The Gyle possess 33 keys with every room having solid oak flooring, vintage mirrors, Scottish textiles and many more lovely features. We are now ready to enlarge our family and are looking for an experienced Hotel Receptionist, experienced with the role using Rezlynx (PMS system). The receptionist will be working on-site 5 days a week, managing check-in & check-out, reservations via calls and emails, always maintaining a fast correspondence with guests, and assisting as promptly as possible. The ideal candidate will be passionate, well presented, extremely knowledgeable, and passionate about 5-star service and guest journey. The role reports directly to the Cluster Hotel Manager and requires someone with superb organisation and communication skills. It is essential to ensure the department is adequately briefed at all times so communication is key. The Hotel Receptionist will: · ensure arrivals, check-in & check out are managed smoothly and efficiently to the highest customer service level · be a system superuser, updating guests’ history accordingly and understanding very well the management of room rates · be extremely knowledgeable in regards to the company services, standards & products · commercially and financially astute · flexible on working hrs and duties · have a great eye for details and will maintain guests’ record up to date at all time · provide exceptional customer service and unforgettable experience If you are looking for a vibrant yet high-end operation, no need to look any further. Apply today and begin a new adventure with us.
Payroll Officer - JKS Head Office Salary - up to £45,000 per annum Schedule - Full Time Experience - Previous experience as a Payroll Officer/ Assistant within Hospitality JKS Restaurants are seeking a Payroll Officer to join their team. The successful candidate will be friendly, personable and passionate about all things food and drink. This is a fantastic opportunity for an experienced Payroll Officer looking for a new role in an award winning, critically acclaimed group. The Role Reporting to the Financial Controller, the Payroll Officer will be responsible for overseeing all aspects of payroll processing, ensuring accuracy, compliance, and efficiency so every employee gets paid correctly and in a timely manner. This role requires strong analytical skills, a deep understanding of payroll principles, and exceptional attention to detail. The ideal candidate will have a strong background in payroll administration, hospitality experience and excellent communication skills. Key Responsibilities: Payroll Processing Execute end-to-end monthly payroll processing. Ensure all payroll changes in salaries and tronc are up to date. Prepare and analyse tronc notes and spreadsheets. Assist with end of payroll reporting. Process court orders and make corresponding deductions. Ensure accurate recording and management of holidays and absences. Reporting and Analysis Ensure rotas are completed on a weekly basis and help prepare weekly staff costs reports. Reconcile monthly payroll to weekly rotas, providing analysis behind the variances to the Finance Team for monthly management reporting. Report to management on payroll issues and changes. Prepare and maintain monthly tronc reports. Liaise with HR and Operations teams regarding any ad hoc payroll changes and deductions. Ensure accurate generation of reports such as P60s, P45s, etc. Audit and Reconciliation Work with the Financial Controller to first design and implement, then conduct regular internal audits to ensure accuracy in payroll records. Reconcile discrepancies and collaborate with relevant departments to resolve issues promptly. Compliance Management Ensure statutory payments are processed correctly and compliance with all payroll tax regulations. Stay up-to-date on UK payroll and tax law changes. Help implement the new tronc legislation policy and assist with monthly reports and queries from employees. Assist with preparation of P11Ds. Assist with ONS surveys and HMRC queries. Maintain compliance with National Minimum Wage Legislation. Maintain records to comply with auditors and government legislation. Communication and Support Serve as the key point of contact for payroll-related queries from employees. Offer managers guidance and assistance in understanding payroll policies and procedures. Administer S4 and Paycircle HR and Payroll systems. Liaise with external providers to maintain positive relationships The ideal candidate will have: Proven experience as Payroll Officer/ Assistant or similar role in hospitality. In-depth knowledge of payroll processes, regulations and compliance standards. Essential understanding of HR policies and processes related to Payroll. Great attention to detail and able to maintain high level of accuracy in their work. Strong analytical and problem-solving skills. Proven ability to work in a fast-paced environment. Proficient Excel skills. Excellent communication and interpersonal skills with the ability to collaborate effectively across departments. High level of integrity and ability to handle confidential information with discretion
Job Responsibilities · Oversee daily administrative operations to ensure efficiency and compliance with company policies. · Manage office budgets, expenses, and procurement to optimize cost-effectiveness. · Coordinate with different departments to streamline processes and enhance workflow. · Supervise and support administrative staff, ensuring productivity and professional development. · Develop and implement business support strategies to improve operational effectiveness. · Maintain records, reports, and documentation in accordance with company policies and regulatory requirements. · Support HR functions, including recruitment, onboarding, and employee relations. · Ensure IT and facility management services are effectively maintained for smooth business operations. · Monitor and improve customer service standards, addressing client and stakeholder concerns efficiently. · Assist senior management with strategic planning and decision-making by providing accurate business insights and reports. · Identify and implement process improvements to increase efficiency and reduce operational costs. · Ensure compliance with legal, regulatory, and company policies to mitigate risks and maintain ethical standards.
Job Description: As a Food & Beverage Steward at a 5-star luxury establishment, you will be responsible for delivering exceptional service to our guests, ensuring their dining experience is nothing short of perfection. Duties: Provide excellent customer service in line with 5 star standards and Leading Quality Assurance standards. Serve breakfast, lunch, and dinner daily, including cleaning, setup, and maintenance tasks. Maintain the pantry by washing dishes and assisting with restaurant preparations; perform daily, weekly, and monthly cleaning tasks per EHO guidelines. Serve drinks and canapés in the Observation car, provide afternoon tea service, and prepare welcome-back drinks. Set up tables with linens, silverware, and glasses. Inform guests about daily specials and offer menu recommendations. Upsell additional products when suitable. Serve food and beverages promptly. Ensure dishes and kitchenware are clean and well-presented; report any issues. Maintain a tidy dining area and adhere to all health department regulations. Assist with general onboard duties, including greeting guests and helping with luggage. Stay knowledgeable about all services, food, and beverage items and broader company offerings. Follow purchase and stock control directives from management. Maintain guest areas and related spaces, using established systems to record actions taken. Adhere to HACCP, Food Hygiene Good Practice, Cleaning Controls, Pest Management, Health & Safety systems, and other rail-related practices. Act in an environmentally conscious manner in all tasks. Conduct yourself professionally and courteously with all guests, employees, and the public. Uphold the highest standards of integrity and meet minimum performance standards. Dress appropriately for work and maintain a professional appearance. Attend and complete mandatory training as assigned. Maintain confidentiality of company, customer, and employee information as required. Compliance & Health & Safety Responsibilities: Work safely to avoid harm or injury to yourself or others. Promote Health & Safety within your department and ensure compliance with directives. Adhere to all company policies and procedures, including Health & Safety, Financial, IT, and HR guidelines. Follow the company Code of Conduct and report any breaches or potential breaches through appropriate channels.