About: Gini London is an independent women's clothing brand based in London. Job Description: Gini London is looking for a creative individual to take charge of our social media presence, creating engaging content for brand promotions and product lines across various platforms. Stay ahead of the latest fashion and social media trends and bring Gini’s vision to life with your creative and excellent communication skills. Ultimately, you should be able to handle our social media presence ensuring high levels of web traffic and customer engagement through our social media platforms. Key Responsibilities: - Develop and execute social media strategies to align with business goals. - Create engaging content tailored to each client's target audience, including posts, videos, and graphics. - Monitor social media channels for trends and opportunities to increase engagement. - Manage social media advertising campaigns to maximise reach and ROI. - Analyse performance metrics and prepare regular reports on the effectiveness of social media campaigns. - Create an email marketing calendar and action regularly. - Stay up-to-date with the latest trends and best practices in social media marketing. - Create channel-specific content for our running social channels focusing on ‘Lo-Fi High Impact Video Content’ across TikTok, Instagram & YouTube shorts. - Identify TikTok / Instagram trends and ensure we are reacting to these to help drive the growth of the social accounts. - Shoot fast-paced, dynamic video content using the latest iPhone 14ProMax Collaborate with the Creative team to ensure our campaign and social-specific shoots capture social-first content. - Receiving image and video briefs from different departments across the business and concept video ideas & treatments that deliver against the objectives - Concept original content ideas using new techniques to present products creatively that inspire our audiences to purchase. - Analyse the results of social content in collaboration with the wider social team and feed into weekly, monthly and campaign reports. - Collaborate with social team to build social trend reports, focusing on industry and social trends, tech updates, key competitors and visual references for social content. Qualification / Skills: - Proven work experience and knowledge of online fashion marketing. - Hands-on experience in content management for fast-changing women’s fashion. - Excellent copywriting skills and ability to deliver creative contents for various Social channels. - Proven work experience with influencers. - Excellent communication skills - Analytical and multitasking skills
Managing bookings, either in person, over the phone, or online Providing waiting times to customers who are not pre-booked Creating an appropriate atmosphere for guests that’s in line with the restaurant or bar’s image or branding Providing a point of contact for customer feedback and helping to resolve any customer issues Providing personalised service and assistance for large parties of guests and VIPs Ensuring cleanliness and hygiene standards are met in the front of house area Assisting with the opening and closing of the restaurant Learning the food and beverage menu
Sales Management Knowing the Key Performance Indicators (KPI’s) for Retail related to the store (including previous years’ figures): Sales according to Budget, Average Receipt Price, Conversion Rate, UPT. Customer Service Guaranteeing the customer satisfaction standards set by Retail Management and assessed via the Mystery Shopper. Applying Camper’s Customer Services policies: Following the steps of the Sales Cycle. Applying specific SELL FOR SUCCESS training. Knowing how to transmit product benefits and care tips to the customer. Applying Camper’s guarantees in the event of returns and exchanges, ensuring complete customer satisfaction. Encouraging customer loyalty. Developing and maintaining commercial relations with customers with the aim of reinforcing the brand’s image and prestige. Operations and Procedures Store Operations: Opening and closing the Store. Managing using the SAP program: product registration and reception, product returns, orders and transfers between stores, stocktaking, faulty goods, CLUB CAMPER. Correctly controlling and managing the cash register. Handling the POS-terminal. Ensuring the organisation of the storeroom: Managing and ensuring effective and successful stocktaking procedures. Keeping the storeroom in correct working order and tidy. Placing the products on the shelves. Image: Implementing Marketing and Visual Merchandising policies and strategies. Complying with the Uniform Policy established by the Company. Keeping the store area clean and tidy. Job Description 2 Keeping the staff room clean and tidy. Immediately informing of any maintenance incidents. Business Knowledge: Knowing the commercial and brand trends of the Company and its competitors in the sector. Knowing the Camper collection (lines, concepts, models, materials, soles, technical footwear vocabulary). Knowing Camper’s Customer Services policy. Knowing the Marketing and Visual Merchandising policies and strategies. Knowing the SAP tool and its application.